Concentrix Customer Feedback Management Platform Recognized as a Strong Performer by Independent Research Firm
Concentrix received the highest score possible in seven criteria
Concentrix Corporation (Nasdaq: CNXC), a leading global provider of customer experience (CX) services and technologies, today announced it has been named a strong performer in The Forrester WaveTM: Customer Feedback Management Platforms, Q2 2021 report.
The Concentrix Voice of the Customer (VOC) solution combines omnichannel feedback from the customer journey with experience management and insights to help businesses learn from customers, predict behavior, and generate exceptional loyalty and financial growth.
The Forrester report gave Concentrix the highest scores possible across seven criteria, including Creates A Culture of Customer-Centricity, Usability, Product Vision and Strategy, Services Strategy, Customer Feedback Loop / Inner Loop, Employee Feedback (VoCE/VoE), and Employee Ecosystem.
Forrester’s report also noted that Concentrix has robust analytics capabilities, brings a strong focus on driving adoption and transforming culture, and is great for buyers looking for a blend of technology and services.
“Our Concentrix technology enhancements are designed to help orchestrate action, adoption, and culture change for brands of all shapes and sizes,” said Kathy Juve, EVP at Concentrix. “The future of feedback is here, and we’re proud to have our technology recognized as a strong performer by Forrester.”