WorkRamp to Revolutionize Enablement with a Unified Platform for Internal and External Training
WorkRamp today announced WorkRamp for Customers, a new product offering that will enable companies to train and educate customers at scale. This exciting platform expansion allows companies to use one unified system to share training materials across multiple teams and provide an amazing education experience for customers.
“WorkRamp allows us to deliver internal employee and external customer and partner training — all in one platform,” said Nadia Provencio, Director of Global Training and Operations at 8×8. “It’s incredibly easy for trainers and reps to pick up, bolsters organizational agility by centralizing training content in one system and has all the enterprise features that allows us to scale confidently and quickly.”
Plus, with the recent coronavirus pandemic, it’s critical for companies to be agile while undergoing a dramatic cultural shift towards remote work and customer service. A centralized learning management system, like WorkRamp, allows global teams to stay connected by providing the same training through a more flexible, digital experience. WorkRamp for Customers enables customer education teams to continue training customers without having to travel or meet face to face.
Read More: Invoca Appoints Michael Difilippo As Chief Financial Officer
“Enablement is in our DNA,” said Chauncy Ford, Director of Enablement at Quantum Metrics. “At Quantum, every employee is required to be product-certified — including our finance, HR and operation teams. Our passion is the product that we’re building and we want to evangelize our product to everyone out there. That’s why when WorkRamp for Customers became available, we were thrilled to bring our customers and partners into the same platform and create our external training instance, Quantum Metric University.”
The appetite for customer training is growing quickly for Quantum Metrics. Since launching their customer training platform and onsite training days at their annual user conference, the team had found that 56% of the conference registrants signed up to arrive a few days earlier to participate in the training sessions and 100% of the attendees had signed up for their online training platform, Quantum Metric University. Customer training is critical for driving product adoption and increasing customer retention– and WorkRamp for Customers enables high-growth companies like Quantum to train customers at every stage of the customer journey.
“We’re thrilled to launch WorkRamp for Customers and help our customers unify their many disparate learning platforms,” said Ted Blosser, Co-founder and CEO at WorkRamp. “Our vision is to provide an unparalleled training experience for both employees and customers through the industry’s most innovative learning management system.
Read More: PoliteMail Releases Corporate Communications Benchmarks For 10 S&P Industry Sectors
