SIOS Technology Wins 2022 Excellence in Customer Service Award
SIOS Technology Corp., an industry leader in application high availability and disaster recovery, announced it has been named a winner in the 2022 Excellence in Customer Service Award presented by Business Intelligence Group.
SIOS makes software solutions that provide high availability and disaster protection (HA/DR) for mission-critical applications, databases, and ERPs, such as SQL Server, SAP, and Oracle. SIOS simplifies IT resilience with products that are uniquely designed to provide complete configuration flexibility, reduce IT complexity and enable cost-saving protection.
“Customer service professionals and suppliers have had to make significant changes to adopt to our evolving world,” said Maria Jimenez, chief nominations officer of the Business Intelligence Group. “It is our honor to recognize SIOS as they are leading by example and making real progress on improving the daily lives of so many.”
“SIOS’ Customer Experience Team is uniquely challenged to deliver immediate issue resolution in an environment where the issue may originate in IT infrastructure areas unrelated to SIOS products,” explained Masahiro Arai, chief operating officer, SIOS Technology. “This team is staffed by highly experienced well-trained professionals with a deep understanding of the entire IT infrastructure environment – both on premises and in AWS, Microsoft Azure, and GCP public clouds. I am so proud of this team and the entire SIOS organization dedicated to supporting our customers across all departments and honored to receive this prestigious recognition for excellence in customer service.”
The Excellence in Customer Service Awards celebrate those who are winning by supporting their own customers and those who are developing the tools to help others find success. Awards were given out to consultants, outsource partners and technology providers for superior performances in the past 12 months.