SalesTech Star

Orchestrate ServiceNow change requests and approvals into SAP Production Deployments with ReleaseOwl

Create ServiceNow change requests and initiate your production deployment of SAP applications on approvals with ReleaseOwl DevOps orchestration

ServiceNow has emerged as a cloud software leader in the space of IT Service Management Tools and has seen increased adoption of the ITSM platform by most of the world’s largest companies.

While the ServiceNow ITSM platform is of great help to IT teams in tracking the life cycle of a change, the actual implementation of change can be done in the most effective manner with ReleaseOwl, a native DevOps platform for SAP applications ( ECC, S4HANA, SAP BTP, SAP CPI and many more..).

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ReleaseOwl has rich integration with ServiceNow ( SNOW ) and can seamlessly fit into the change and release management practice of your SAP applications.

Here are the high-level capabilities of ReleaseOwl – SNOW Integration for SAP DevOps :

a. Fetch the ServiceNow incidents/user stories into ReleaseOwl.
b. Tag the user stories to Transports / GIT Commits.
c. Setup CI/CD pipeline and promote the changes into multiple release environments.
d. Update the tickets back in ServiceNow with the status of promotions ( bi-directional sync)
e. Create a change request as a pre-deployment step ( before production deployment)
f. Wait for the response from ServiceNow and if the change request is approved, the production deployment will be initiated.

More details on ReleaseOwl- SNOW Integration can be found here

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How does this benefit SAP customers using ServiceNow for change management?

As it stands now, the change management and release management for SAP customers using ServiceNow is maintained as separate broken workflows.

The change request creation, CAB approvals, compliance and documentation management are done using ServiceNow while the transport management is done with Solman or STMS.

It requires several manual updates coordination between both the teams to ensure compliance and audit requirements are met.

With ReleaseOwl Release Pipelines, SAP customers can setup orchestrated release and change management with SNOW change request creation and approvals brought into the pipeline itself ( Image attached )

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