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Forethought Launches Solve Starter Packs, Enhancing Workflow Builder Offering

Solve Starter Packs Enables Customers to Deliver Pre-Built Workflows Instantly

Forethought, the human-centered AI platform, announced the launch of Solve Starter Packs, a new capability in Workflow Builder that allows customers to deploy pre-built workflows instantly with AI.

Today in Workflow Builder, customer support admins build workflows by manually adding a few ways customers ask questions. For admins, they don’t always know common questions among customers or why they might reach out for support.

“As customer needs change over time, businesses in every industry need to be able to keep up. We built Solve Starter Packs to empower companies across different industries with more tailored customer support, allowing them to get started with pre-trained AI intents with the click of a button”

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Solve Starter Packs provides customer support teams with out-of-the-box intents that include the most popular inquiries across E-commerce, Fintech, and SaaS.

“As customer needs change over time, businesses in every industry need to be able to keep up. We built Solve Starter Packs to empower companies across different industries with more tailored customer support, allowing them to get started with pre-trained AI intents with the click of a button,” said Sophia Xing, Lead Product Manager at Forethought.

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Offering this new capability is the first step in building solutions that speak the language of our customers across industries and empowering them to resolve questions instantly with:

  • Industry-Specific Intents: Access pre-trained intents for the most common inquiries across E-commerce, Fintech, and SaaS to accelerate time-to-value.
  • Automated Actions: Easily integrate with 3rd party systems, empowering customers to take action and self-serve.
  • Intent Recommendations: Empower admins with recommendations on new intents to stay informed across the latest trends and continuously meet customer needs.

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