XAPP AI announces Conversational Self Service for Contact Center Intelligence (CSS4CCI), a turnkey solution that intelligently analyzes existing content and teaches virtual assistants to instantly improve the customer experience and deliver return on investment (ROI) in under 1 hour. CSS4CCI from XAPP AI is part of the extensive community of solutions which are part of the AWS Contact Center Intelligence program.

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Reinventing Customer Service with Speed and Simplicity

AWS Contact Center Intelligence solutions are designed to make it easy for AWS customers to access technologies powered by AWS Machine Learning. XAPP AI’s Conversational Self Service for Contact Center Intelligence does just that — it facilitates the rapid creation of intelligent self service chatbots, virtual assistants, and conversational search that enable customers and employees to get answers quickly and offload repetitive tasks from live agents. CSS4CCI learns quickly from existing content and data found in FAQs, websites, and other accessible repositories.

“We are thrilled to bring enterprise customers the ability to reinvent their customer service experiences through the power of AWS AI services including Kendra, Lex and Polly,” said Curt Kolcun, Co-founder and Executive of XAPP AI. “CSS4CCI delivers positive impact to business outcomes with no prior ML experience and provides instant payback by serving requests for less than 25 cents each.”

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Unlimited Extensibility and Scalability

CSS4CCI addresses common customer queries so a contact center workforce can focus on higher value-add work. And, because it is powered by Optimal Conversation™ Studio, it offers unlimited extensibility and scalability to provide conversational interfaces to dynamic contextual search of any knowledge base (e.g., “what is your return policy?”) and to transactional use cases (e.g., “where can I buy mango flavored seltzer in 6 packs?”).

CSS4CCI is available immediately in AWS Marketplace.

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