Out-of-the-box agents automate manual engagement workflows and build compounding intelligence to make delivery faster and smarter with every project.
Certinia, the leading global provider of AI-powered Professional Services Automation (PSA), announced that it has acquired Moonnox, an AI-native services delivery platform purpose-built for the professional services sector. The acquisition accelerates Certinia’s expansion into AI-native services delivery, giving customers day-one access to a new suite of AI agents that automate administration, project management, and project deliverables, and free up delivery teams to focus on higher-value work. The acquisition extends Veda, Certinia’s AI System of Action, to help customers operate their business and accelerate project delivery.
“Together, Certinia and Moonnox will allow us to automate manual orchestration, accelerate delivery, and free our consultants to focus on high-value work—helping us seize new opportunities in this changing market,” said Jay Laabs, Spaulding Ridge
Today’s services organizations are trapped by manual coordination. According to the 2026 SPI Research Professional Services Maturity Benchmark, employee billable utilization hit a historic low of 66.4% as teams spend time chasing notes, assembling SOWs, and creating status updates from scratch. Generic AI tools only compound this burden, as teams still spend as much time verifying and correcting AI output as they save generating it. Although standalone AI add-ons can automate isolated tasks, scaling these capabilities securely across an enterprise is a complex challenge. Organizations require context-aware AI that instantly and securely transforms scattered, unstructured data into trusted, actionable insights.
By acquiring Moonnox, Certinia bridges the critical gap between its trusted systems of record and the unstructured, daily interactions where work actually happens, unlocking the collective intelligence of the entire organization across every stage of the delivery process. Backed by Certinia’s scalability, security, and governance, organizations can now win projects with complete confidence that they will achieve the highest margin potential, deliver with quality and precision, and grow customer value.
Trusted, Real-Time Context Your Services Teams Can Act On
Moonnox strengthens the deep, trusted context from Certinia’s Professional Services, Customer Success, and Financial Management systems—along with 17+ years of services domain expertise—by adding real-time native context capture across apps like Salesforce, G-Suite, Microsoft 365, Jira, Confluence, Zoom, and more. Unlike point agents bolted onto a single workflow, this context spans the full arc from proposal to delivery to renewal—so nothing has to be rebuilt, re-mapped, or re-trusted as work moves from sales to delivery to customer success. By synthesizing siloed employee knowledge with Certinia’s data-rich systems of record, teams can now confidently act on a continuous, complete picture—delivering real-time project intelligence that frees consultants to spend less time documenting and more time delivering.
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Available Today: Out-of-the-box Agents, Purpose-Built to Accelerate Services Delivery
Veda’s new capabilities to accelerate services delivery are powered by a set of foundational master agents and out-of-the-box agents, that immediately and securely unlock real-time context and collective intelligence for your organization. Capabilities include:
Seamless Sales, Handoff & Alignment
Accelerates deal wins and streamlines the critical handoff from opportunity to execution by automatically crafting tailored proposal responses, generating polished Statements of Work directly from sales context, and orchestrating a seamless kickoff. This ensures delivery teams start with perfect alignment, actionable deal strategy, and no information loss.
Precision Scoping & Planning
Converts complex customer requirements into actionable blueprints. By automatically translating high-level business needs into practical solution architectures and structured, phased implementation roadmaps, this capability slashes planning time and ensures immediate alignment on project scope.
Frictionless Operations & Delivery
Drives day-to-day delivery velocity by keeping project teams unblocked and on track. It provides an on-demand universal assistant that manages daily tasks, instantly transforms meeting conversations into clear summaries, and continuously analyzes communication to elevate team performance.
Margin Protection & Risk Management
Protects project margins and portfolio health by providing proactive, executive-level visibility. It executes automated scope scans, generates real-time sentiment scoring, and instantly translates complex system assessments into actionable roadmaps, allowing PMO leaders to steer projects before risks become realities.
Value Capture & Knowledge Transfer
Captures the total value of every engagement by automatically drafting comprehensive retrospectives and shaping project outcomes into compelling customer success stories. It seamlessly organizes delivery data and lessons learned into a searchable, firm-wide knowledge base, scaling your best practices for future wins.
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Customers Are Already Unlocking Proven Value
Customers are already seeing measurable results that drive both revenue growth and delivery efficiency across the services lifecycle. “As a customer of both Certinia and Moonnox, we’re excited by this acquisition and the immense value it holds. We’ve seen the results firsthand: with Moonnox, we deployed an agent that made drafting solution architecture documents four times faster, reducing the process from approximately 80 hours to under 20 hours,” said Jay Laabs, Executive Chair and Founder, Spaulding Ridge, a global cloud advisory and implementation firm. “Together, Certinia and Moonnox will allow us to automate manual orchestration, accelerate delivery, and free our consultants to focus on high-value work—helping us seize new opportunities in this changing market.”
“Professional services firms are at a critical inflection point. They must leverage AI to transform productivity, but that only works if teams can trust the output without manual rework,” said DJ Paoni, Chief Executive Officer, Certinia. “Acquiring Moonnox empowers services teams with the exact context they need, right when they need it. With compounding AI that captures organizational intelligence and improves with every project, we are giving our customers the definitive edge to win today and the foundation to lead tomorrow.”
“Services firms are sitting on billions of dollars in unclaimed value tied up in the manual work across winning a deal and delivering it,” said Robert Ong, Co-Founder and CEO of Moonnox, now part of Certinia. “What excites me most is the combination: Moonnox’s ability to capture what happens in the room, paired with Certinia’s system of record and Agentic capabilities for services operations, closes a gap neither of us could close alone. Together, we give services firms the foundation to capture that value, deliver with confidence, and evolve their operating models for the future.”
