SalesTech Star

“Oscar” for Technical Support: iSpring Receives Best Company Award for Customer Service

iSpring Solutions, Inc., a global leader in digital learning solutions, has been honored as a Gold Winner in the “Customer Service & Support Department of the Year” category by the Globee Awards.

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The iSpring Customer Support Team provides technical assistance and advice to the 59,000 customers of its industry-leading solutions for online corporate training: iSpring Learn, a cloud-based learning management system, and iSpring Suite, a robust eLearning authoring toolkit for creating interactive eLearning courses and assessments.

Companies that competed with iSpring for the Sales and Customer Service Excellence Awards came from different industries and countries. Winners in other categories include IBM, Makers Nutrition, SOLAR, PowerSchool, and many more. The participants were assessed by independent international judges from a wide range of spheres. The main criteria for assessment were the size of the team, the speed and mode of work, and the quality of service.

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The jury has recognized iSpring Technical Support for its expert, professional, and personal approach to clients and the unparalleled effectiveness of the service.

“The iSpring support team is available 24/7,” said Yuri Uskov, Founder and CEO at iSpring Solutions. “Each week, we process an average of 1,800 incoming requests via chat, phone, and email. 97% of them are resolved with a “Client Satisfied” status. We use all communication channels and reject chatbots, because we believe that an individual approach and active participation in resolving our clients’ issues help us remain the best in our business.”

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