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Avaya to Showcase Healthcare Solutions That Deliver Superior Patient and Provider Experiences at HIMSS 2022 Global Health Conference & Exhibition

Avaya OneCloud™ Experience Platform Demonstrations with Digital Communications, Privacy, and Security Solution Partners

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, today announced that it has partnered with digital communications, privacy, and security solution experts from Ascom, Journey, and SpinSci for demonstrations on the Avaya OneCloud™ Experience Platform curated for healthcare professionals during the HIMSS Global Health Conference & Exhibition March 14-18.

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“Personalized healthcare experiences rely on excellent communications and healthcare organizations need to evolve with increased adoption of digital and virtual engagements to connect with patients on their terms”

Digital transformation has become non-negotiable as healthcare organizations work to keep up with the rapid pace of change occurring today. By connecting people, resources, data, and solutions, organizations can optimize operations and reduce risk while increasing operational efficiency and profitability. When it comes to the digital transformation of a healthcare system, it is important to have a flexible and secure digital communications solution.

Join Avaya and its partners at HIMSS22 for on-site demonstrations Tuesday, March 15 and Wednesday, March 16 from 9:30 a.m. ET – 6:00 p.m. ET and on Thursday, March 17 from 9:30 a.m. ET – 4:00 p.m. ET. Ascom, a global provider of workflow solutions with a vision to close digital information gaps; Journey, a digital security provider making it simple for businesses to build trusted relationships with its customers; and SpinSci, which delivers dynamic healthcare workflows such as scheduling, billing, pharmacy refill, and triage that are driven based on a real-time data feed from the EHRs (Electronic Health Record); are working with Avaya to demonstrate the following at booth #3841:

  • Escalating a patient engagement from chat or SME (subject matter expert) to a voice call with an agent and then to a video consultation with a clinician
  • Creating a virtual agent experience for patient self-service leveraging Google CC AI (Contact Center Artificial Intelligence) for chat, SMS, voice, and social media channels
  • Symptom triage and AI-driven call routing
  • Connecting with remote patients and monitoring IoT (Internet of Things) devices with proactive, AI-driven outreach
  • Creating secure, zero-knowledge authentication experiences for patients and agents for payment collection
  • EHR integrated agent desktop with patient dashboard and quick action buttons for healthcare workflow
  • Voice calling with intelligent AI noise removal

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“Personalized healthcare experiences rely on excellent communications and healthcare organizations need to evolve with increased adoption of digital and virtual engagements to connect with patients on their terms,” said Jim Rogers, RN, Senior Director of Healthcare Practice, Avaya. “With the growth in digital patient engagement, challenges associated with identity management, authenticating users and patients, securing data, and maintaining privacy are only going to increase. Avaya OneCloud healthcare solutions with the help our partners enable a total experience for healthcare administrators, practitioners, and patients, alike, through simplified, more secure, and private engagements, ultimately creating composable experiences.”

Additionally, Avaya is enabling even more connected healthcare solutions through the Avaya OneCloud Experience Platform including:

  • Flexible and Fast Pandemic Management Solutions – Enabling vaccine administration, contact tracing, COVID-19 testing, information access, and more.
  • Improve Patient Communication – Customers can help their care team members communicate seamlessly so they are more accessible—to each other and to patients. Avaya solutions help businesses be ready anytime, anywhere to collaborate about care, provide patient support, and respond to emergencies by integrating communications into workflows, keeping electronic health records up to date and proactively check in with patients.
  • Create a Better Patient Experience – Allow patients to connect and support them through multiple inbound and outbound communication channels. Streamline behind-the-scenes systems that keep up with data and information through digital scheduling, referrals, transfers, automatic patient reminders, and improve revenue cycle inquiries.
  • Personalize & Coordinate Care Plans – Provide remote access to specialists and care teams to give patients in any location the most appropriate, convenient, and cost-effective care by using telehealth video and proactive outreach.
  • Take Great Care of Your Care Teams – Replace outdated, manual processes with streamlined, automated workflows that leverage automated communications tools. Customers can ensure that communications are closed loop and include each care team’s entire circle of contacts so team members can focus more on delivering care—and less on delays and rework.

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