SalesTech Star

Stellar Optimizes Global Digital Commerce Operations with 2Checkout

2Checkout (now Verifone), the leading all-in-one monetization platform for global businesses, is pleased to announce that Stellar®, a leading provider of data protection, recovery, and migration solutions, has improved significantly its digital commerce operations at a global level by employing 2Checkout’s Avangate Monetization Platform and services. The company has seen improvements across several areas, including localized order processing, sales tax and compliance, fraud management, and reduced customer churn.

With 2Checkout, Stellar goes to market with a localized arsenal in 190 countries, providing an improved experience for more than 3 million customers in their native language, currency, and preferred payment methods.

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Companies selling globally face challenges with sales tax and compliance, specifically related to collecting tax or VAT based on country-specific regulations, as well as calculating and remitting taxes to the local authorities. By working with 2Checkout’s reseller model, Stellar is relieved of the complexity of tax and compliance challenges, and has a renewed focus on clients and product development.

Prior to moving to 2Checkout, Stellar also faced a delayed activation of its line of data recovery products. With significant share of Stellar sales stemming from this product category, the company’s bottom line was clearly impacted. At the same time, customers were not benefiting from instant gratification. By switching to 2Checkout, Stellar was able to employ an in-app purchase mechanism that facilitates an automated product activation, improving both customer satisfaction and the bottom line.

Adding to the list of benefits, Stellar was also able to significantly decrease fraud and chargeback rates, reducing the burden on support staff, as well as associated costs. 2Checkout’s retention tools will contribute to an increase in Stellar’s revenue and customer lifetime value by offering personalized incentives to end-customers.

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“We couldn’t be more thrilled with our choice of digital commerce providers. 2Checkout (now Verifone) is offering a very efficient and fast way for us to go to market in so many countries, at the same time elevating the customer experience we are offering. They are a true partner and we look forward to continuing to work with them,” mentioned Sunil Chandna, CEO at Stellar Information Technology.

“Our mission is essentially to simplify the complexity of selling internationally, thus helping merchants focus on their end-customers and their desired outcomes. We are pleased with the improvements that Stellar Information Technology has already seen in their digital commerce operations and customer experience since switching to our solution, and we look forward to the next steps of this partnership,” said Laurentiu Ghenciu, Global Vice President of Digital Business at Verifone.

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