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Squaretalk and Sedric Join Forces to Empower Call Centers with Industry-leading Compliance Management

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Squaretalk’s customers now have access to a compliance suite to increase consumer protection and sales performance

Squaretalk, a major cloud call center software provider, and Sedric, a leading compliance excellence platform for next-gen fintech companies, today announced their partnership.

Squaretalk customers and partners now have seamless access to Sedric’s platform that enables fintechs to accelerate growth while complying with tightening consumer protection regulations governing the financial space. Offering AI-based monitoring and scoring, individualized agent training, and machine-generated audit trails, the platform enables clients to automate tedious manual processes in their compliance and quality control functions. In addition to mitigating regulatory risk, businesses can gain actionable insights on agent performance to improve efficiency and boost sales results.

The financial services industry is evolving rapidly and it is getting more and more challenging to keep up with emerging regulations and keep operations compliant. At the same time, consumers are demanding more protection from data and privacy breaches. This is why Sedric and Squaretalk partnered to empower contact centers serving financial service providers with an AI-based compliance layer that helps enhance their compliance management, reduce operational costs, and provide their customers with greater protection.

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“Sedric and Squaretalk share the same values when it comes to security, transparency, and business performance. We also believe in delivering smooth and seamless solutions to our customers by emphasizing simplicity. Sedric is a cloud-based API-first solution, so we were able to accomplish the integration smoothly and in only a day,” said Elie Rubin, CEO of Squaretalk.

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Replacing tedious manual monitoring and quality control tasks, the joint solution helps contact centers boost operational efficiency and profit margins in the current economic climate characterized by uncertainty.

“We are excited to partner with Squaretalk and be part of their omnichannel communications platform”, said Nir Laznik, CEO and Co-founder of Sedric. “As we support 40+ languages, we empower Squaretalk clients to grow their global businesses by offering scalable, flexible and easy-to-implement solutions and easing compliance with European and US consumer protection regulations.”

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