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Quantiphi and UJET Announce Partnership to Develop Specialized Virtual Agents for BFSI Powered by Qollective.CX

Quantiphi-UJET partnership offers turnkey solutions to help more enterprises in the BFSI industry

Quantiphi, an AI-first Digital Engineering company, recently launched Qollective.CX – an intelligent experience management platform that simplifies contact center transformation. UJET, Inc., the world’s most advanced contact center platform, will partner with Quantiphi and leverage the Qollective.CX platform to enhance its UJET Virtual Agent capabilities with pre-trained conversational skills for the banking and insurance industries.

Through the Quantiphi-UJET technology partnership, Quantiphi has built virtual agent templates designed specifically for customer service providers in the banking and insurance industries. UJET will offer these virtual agents pre-trained to handle common customer queries with ready-to-deploy capabilities, enabling banking and insurance contact centers to automate customer service operations with minimal setup effort. Qollective.CX allows UJET customers to deploy proven virtual agent experiences faster due to the several out-of-the-box templates, skills, and intents. Therefore, customers can access a quicker time-to-market alongside elevated virtual agent performance and simpler contact center integrations.

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“With this strategic partnership, we aim to offer banking and finance organizations a turnkey solution for leveraging virtual agents at scale”, said Gaurav Johar, Global Practice Leader for Conversational AI at Quantiphi. “Qollective.CX integrates with the UJET platform to facilitate niche virtual agent capabilities and accelerate deployment velocity.”

“Innovative, forward-thinking organizations recognize the power of AI and are leveraging automation to expand contact center capabilities, increase effectiveness, and improve operational efficiency,” said Vasili Triant, Chief Operating Officer, UJET. “Qollective.CX technology from Quantiphi will enable UJET customers to quickly deploy industry-specific Virtual Agents to deliver more intuitive, human-like interactions, with faster speed to value.”

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Redefining Banking Experience with AI

AI-powered virtual agents are a lucrative proposition for banking clients, enabling organizations to rise above customer experience challenges. Not only do virtual agents offer a fluid customer experience, but also provide cost savings. With modern customers embracing virtual agents, banking-specific virtual agents are more important than ever. When properly deployed and combined with live-agent support, conversational AI and virtual agents offer banking convenience to customers while enabling organizations to extract measurable returns on their AI investments.

Industry-tailored Virtual Agent Skills

At the outset, UJET Virtual Agent is packed with several domain-specific templates to assist banking and financial services customers with native use cases such as caller authentication, making payments and resetting account passwords, etc. Organizations can easily sync their customer data with UJET-supported CRMs to drive better virtual agent performance.

Banking and insurance providers can leverage pre-built capabilities or fully customize UJET Virtual Agent with engineering and optimization support to meet their customer experience goals.

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