SalesTech Star

Hexaware Partners with Genesys to Help Companies Deliver Hyper-Personalized Customer Service Driven by Empathy

Hexaware Technologies, a leading global IT consulting and digital solutions provider, announced its partnership with Genesys®, a global cloud leader in customer experience orchestration to help organizations replace their existing premise-based customer experience solutions with a future-ready digital platform that consistently delivers exceptional customer experiences.

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Combining Hexaware’s highly-evolved delivery experience with the all-in-one, composable Genesys platform will offer clients the potential to transform their existing customer service operations from cost center to revenue generator. The partnership leverages the strengths of two companies with similar empathy-driven and human-centered approaches to create satisfying and personalized connections across multiple channels.

“This partnership with Genesys provides a significant boost to our Cloud based Contact Center delivery and compliments our expertise around conversational AI, NLP, Sentiment Analytics, Digital Assistant Channels and integrations,” said Chinmoy Banerjee, Corporate Vice President & Global Head – Business Process Services & Banking at Hexaware Technologies. “Our clients stand to gain unprecedented scalability, hyper-personalized experiences, and a quicker way to transition to the gig economy workforce with a pay-per-use cloud model.”

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