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Phylum Launches Partner Program, Introduces Threat Feed of Malicious Open-Source Packages

Vendors can now incorporate Phylum’s findings into products, and users can access and correlate high-fidelity data in preferred tools

Phylum, the software supply chain security company, announced the launch of its partner program and the availability of its threat feed of open-source malware. Vendors looking to enhance their DevSecOps offerings can easily integrate with the Phylum platform and now incorporate the new threat feed into their products. The threat feed identifies when open-source packages contain malware and can be used to inform package approval processes or be correlated with other sources to contextualize threats.

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“Join Phylum in defending developers and applications from attacks originating in the open-source ecosystem.”

“Since the launch of Phylum, we have made it a priority for users to benefit from our technology directly in the tools they are already using. We’ve now turned that commitment into a dedicated partner program that makes Phylum’s open-source malware findings more accessible in the security tools used to curate and correlate threat data,” said Aaron Bray, co-founder and CEO of Phylum.

Recently, Phylum was the first to report a series of suspicious npm publications belonging to what appeared to be a highly targeted attack. A security alert from GitHub then publicly attributed this cyberattack to threat actors with strong ties to North Korean objectives. Phylum’s threat feed provides organizations with indicators of compromise for software supply chain attacks in easily consumed formats for existing security tools. This novel data source helps organizations determine if they are impacted and users could be alerted by a phylum partner, depending on the tool.

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Phylum currently accepts the following types of partners:

  • Tech Alliance: Phylum complements many security and DevOps tools to better protect developers and applications from software supply chain security attacks.
  • OEM: Phylum can seamlessly integrate its platform or threat feed of open-source malware to add software supply chain features and capabilities to any product.
  • Reseller: Phylum works with resellers to bolster their software supply chain security portfolios and add value to SCA, EDR, CNAPP, security analytics and observability products.

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Celerant’s eCommerce Platform Now Integrates with Affirm, Allowing Merchants to Offer More Flexible Payment Options

Retailers can boost online conversions and sales by offering a new option for pay-in-four interest free or longer-term installment purchases

Celerant Technology, the #1 rated retail software in 2023 , announced a partnership with Affirm(AFRM-F), a leading consumer financing solution. Through an integration with Celerant’s eCommerce platform, online merchants can offer pay-over-time options to consumers starting at 0% APR and no late fees, and increase brand awareness by connecting with Affirm’s network of 16M+ customers.

Through Celerant’s eCommerce platform, retailers can offer shoppers the ability to purchase the products they want now with the option to pay later. This helps retailers increase sales by selling more big-ticket items and larger orders, and increases repeat business.

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“By integrating with Affirm, our retail clients can offer flexible pay-over-time options, helping them increase conversions, average size orders and repeat sales. This partnership also allows our retailers to tap into Affirm’s customer network and open their business to an influx of new shoppers.”

Affirm can be embedded in all the right places– individual webpages and checkout– making it easy for shoppers to buy across the retailer’s entire website. With Affirm’s Adaptive Checkout, retailers can offer the most flexible payment options in one view for a seamless customer experience, and allow customers to choose between 4 interest-free payments every 2 weeks or longer installments.

“In today’s retail environment, retailers need to provide a range of options that make it simpler for customers to make purchases,” stated Ian Goldman, President and CEO of Celerant. “By integrating with Affirm, our retail clients can offer flexible pay-over-time options, helping them increase conversions, average size orders and repeat sales. This partnership also allows our retailers to tap into Affirm’s customer network and open their business to an influx of new shoppers.”

In a future release, Celerant will support Affirm for in-store purchases at the point of sale, where retailers can offer a frictionless, contactless pay-over-time solution.

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Payoneer Adds Capabilities With Acquisition of Data Platform, Spott

File:Payoneer logo.svg - Wikimedia Commons

Spott’s AI enhances Payoneer’s service offerings to expand services to customers across 190 countries

Payoneer, the financial technology company empowering the world’s small and medium-sized businesses (SMBs) to transact, do business, and grow globally, today announced the asset acquisition of Israel-based Spott, a real-time data platform that uses AI to accurately surface, assess, and quantify data for more informed and faster business decision-making. Spott’s technology will enable Payoneer to better understand and serve customers, which supports our mission to make it easier for SMBs to operate and grow their business around the world.

Harnessing Spott’s capabilities, Payoneer will analyze large sets of data to apply advanced AI models and make predictions and decisions about its service offerings for a global SMB customer base. The first application of the technology will be on the Payoneer working capital products to enhance underwriting capabilities.

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“Today’s announcement is part of Payoneer’s commitment to investing in AI and data to provide unique and seamless experiences for our customers,” said Assaf Ronen, Chief Platform Officer at Payoneer. “We look forward to seeing the impact that these capabilities will have on Payoneer customers. Spott has built a strong solution, and as part of Payoneer, this innovative technology will be available to SMBs in nearly 200 countries and territories.”

“This is another exciting step on the journey for us. We believe in the impact our technology can have on Payoneer’s global customers and today’s announcement means the solution can help more businesses around the world,” said Amit Batzir, Co-founder and CEO at Spott. “Payoneer was a natural fit for the vision we have for our technology, and we look forward to working with the team and building for the future.”

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As part of the transaction, Spott’s co-founders, CEO Amit Batzir and CTO Roma Bronstein will join Payoneer’s Technology team, also based in Israel.

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Versus Systems Partners with Leading White-Label Food Retail Ecommerce Platform, eGrowcery, on AI-Powered Shopping Experiences

Versus Systems

Versus Systems Inc. announced that it has entered into a cooperation agreement with eGrowcery, a leading retail food industry white-label eCommerce platform, to use Versus’ AI and interactive products with eGrowcery’s clients in the grocery, liquor and convenience store space. Versus and eGrowcery have also signed a software license agreement for a new AI-powered recipe tool, designed to drive supplemental sales and enhance the shopper’s experience.

Versus’ AI technology will be integrated into eGrowcery’s eCommerce platform, giving shoppers access to AI-generated recipes inspired by the contents of the shopper’s carts. The AI-powered recipe technology enhances eGrowcery’s suite of market-leading eCommerce tools, while extending Versus’ interactivity and AI portfolio into new verticals.

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“Our goal at Versus is to use interactivity and rewards to make any experience more fun and engaging. We are excited to partner with eGrowcery to use AI to enhance the shopping experience,” said Matthew Pierce, CEO of Versus Systems. “By adding our proprietary technology to the industry-leading eGrowcery platform, we hope to benefit both the shoppers and the stores that work with eGrowcery – and we hope end users will find new recipes that their families will love.”

Patrick J. Hughes, CEO of eGrowcery, commented: “Partnering with Versus enables us to augment our technology to drive retailer brand recognition and awareness, along with additional online sales and new shoppers for our retail clients. We look forward to working with Versus and offering their best-in-class technology on our platform.”

Read More: SalesTechStar Interview with Shaun Shirazian, Chief Product Officer at Pipedrive

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Scoutbee Recognized Across Three Categories in 2023 Gartner Hype Cycle for Procurement and Sourcing Solutions

  • Scoutbee has been named a Sample Vendor in the Supplier Discovery, Supplier Diversity and Supplier Information Management categories

  • This is the second year in a row that Scoutbee has been included in the Gartner Hype Cycle

Scoutbee, the leading AI-powered supplier intelligence and discovery platform, announced that it has been recognized as a Sample Vendor in the Gartner Hype Cycle for Procurement and Sourcing Solutions 2023. The technology provider is included in three categories: Supplier Discovery, Supplier Diversity and Supplier Information Management.

“We’re thrilled to be named by Gartner as a Sample Vendor in these three categories. We’ve heavily invested in our Scoutbee Intelligence Platform and capabilities to help organizations drive better business outcomes with actionable insights and 360° supplier visibility,” said Gregor Stühler, CEO and Co-founder of Scoutbee. “We believe that our inclusion in two additional categories this year is a testament to Scoutbee’s evolution from a discovery-only platform to a true intelligence solution that drives efficiency and competitiveness for organizations.”

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“data is the single biggest key to a successful supplier diversity program. It serves as the foundation of a program upon which it can evolve and mature.”

The Scoutbee Intelligence Platform (SIP) delivers an accurate picture of an organization’s supply base and where there’s room for improvement in terms of risk reduction, ESG, supplier diversity, innovation and more. Organizations can then leverage the platform and its insights to find the right suppliers to close the gaps.

Gartner states that “interest in establishing and growing supplier diversity programs remains high despite economic uncertainty as organizations face pressure from the C-suite, employees and customers to make more conscious business decisions.” Gartner also shares that “data is the single biggest key to a successful supplier diversity program. It serves as the foundation of a program upon which it can evolve and mature.”

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Scoutbee’s platform draws from practically any data point and source relevant to organizations’ decision making, including customer and third-party data, supplier websites, Scoutbee data and more. SIP then uses web crawlers to scour the internet to extract any additional relevant data using machine learning (ML) models, then classifies and enriches the data before connecting it to a knowledge graph that uncovers contextual relationships between entities. Predictive and prescriptive analytics run on top of the knowledge graph to help procurement draw actionable conclusions and make strategic decisions about their supply base.

Scoutbee’s platform centralizes and organizes companies’ supplier information in a meaningful way. As Gartner describes, “Supplier Information Management (SIM) tools support other procurement solutions, serving as the single source of truth for supplier information.”

Scoutbee recently announced new generative AI-powered features to the SIP. The chat features are built on top of Scoutbee’s data foundation and enable customers to get immediate answers to specific and strategic questions about their supply base to drive better business outcomes.

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SalesHood Releases Generative AI Coach To Ensure Revenue Teams Are Always Ready, In Sync And On Message

SalesHood launches generative AI Coach to deliver real-time and personalized feedback to sales and customer teams by speeding up sales productivity breakthroughs in readiness, effectiveness and execution.

SalesHood, the leading purpose-built sales enablement platform, launched AI coach to augment its world-class sales training and certification applications. AI Coach uses generative AI technology to scale readiness, effectiveness and execution by efficiently keeping teams in sync and aligned with the latest messaging. All customer-facing employees across the customer journey use AI Coach to uplevel what they say and how they say it.

“Our first generative AI application, AI Coach, makes consistent and reliable one-to-one coaching and personalized feedback accessible to everyone,” says Elay Cohen CEO SalesHood. “We’re democratizing how sales and marketing teams share knowledge and learn from the best with SalesHood’s AI Coach.”

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Highlights of SalesHood’s AI Coach:

Drag and drop AI criteria: Publishers easily define and publish AI generated coaching criteria for messaging and content, without any code.

AI criteria testing: Publishers efficiently test AI coaching criteria before publishing to participants.

AI observation scores: Customer-facing teams receive real-time and AI generated feedback on tone, duration, speed, key phrases mentioned and restricted phrases avoided.

AI pitch adjustment recommendations: Summary recommendations are presented in real-time with graphical and text based qualitative and quantitative feedback.

Manager insights: AI coach provides sales managers with valuable messaging and sales process insights on their team’s performance, guiding them to have data-driven coaching conversations.

“SalesHood’s AI Coach is an excellent means to enable our teams with immediate coaching feedback on their pitch,” says Bob Kruzner, Director of Revenue Enablement at Alation. “The automated AI coaching coupled with human coaching gives our teams the real time feedback they need to be successful.”

Read More: SalesTechStar Interview with Ed Frederici, CTO of Appfire

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Candock Embarks on Digital Commerce Growth with Tecsys’ Cloud WMS Platform

World leader in modular floating docks digitizes warehouse operations to navigate new era of omnichannel commerce and set sail for global growth.

Tecsys Inc, an industry-leading supply chain management and omnichannel commerce software company, is pleased to announce the implementation of Omni™ WMS at Candock, a world leader in the engineering, manufacturing, distribution and installation of modular floating docks. The new warehouse management system (WMS) provides Candock with an operationally flexible and scalable platform to accelerate their digital transformation and support business growth objectives. The Omni™ WMS solution was deployed with Tecsys’ rapid implementation methodology, which significantly shortened the time-to-value and minimized services hours.

Founded in 1997, Candock orchestrates a network of 90 distributors with business operations across five continents. As the organization expanded over 25 years, it became clear that the existing manual system was no longer sufficient to meet growing demands. In order to keep up with the increasing complexity and scale of its operations, Candock recognized the need for a more advanced system that could simplify workflows, as well as evolve and scale with the company’s growth. The organization selected Tecsys as its technology partner and implemented Omni™ WMS in 2023.

“As an omnichannel business, Candock needed to orchestrate an increasingly intricate network of manufacturers, vendors, resellers and direct-to-consumer channels,” explains Alexandre Lamoureux, CEO at Candock. “Tecsys has equipped us for warehousing complexity today and into the future, ensuring that our rate of growth can be both supported and accelerated by leveraging our technology ecosystem.”

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Due to the seasonal nature of Candock’s business and with the construction of a new headquarters and warehouse underway, an expedited implementation was a top priority for the organization. To meet critical timing needs, Candock turned to Tecsys and its quick-to-deploy SaaS Omni™ WMS with world-class capabilities in a modular out-of-the-box package, allowing the organization to implement rapidly and cost-effectively. This adaptable supply chain platform with robust functionality enables Candock to streamline complex warehouse operations, automate lot tracking and efficiently manage the stringent inspections process.

“Despite competing priorities and simultaneous enterprise initiatives, Tecsys remained an agile technology partner and was instrumental in helping us move to a fully system-driven operation before our high season begins,” continues Alexandre. “It’s a testament to the Tecsys solution and the Tecsys team that we have been able to retool for a new era of our business without facing a protracted implementation.”

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Adam Krajewski, vice president, Professional Services at Tecsys, adds, “The midmarket warehouse is a deeply complex and fast-moving environment requiring a sophisticated software to make everything run smoothly. Balancing the logistics between B2B, direct-to-consumer, drop shipping, home delivery and other channels places significant demand on the people on the floor. We are delighted to provide the team at Candock with the technology they need to simplify and automate their workflows so they can continue to build their global footprint with technology that will evolve with them.”

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Freshworks Unveils AI-Powered Customer Service Suite with Freddy Generative AI Integration

Freshworks Inc., today announced the launch of its AI-powered Customer Service Suite which brings together self-service bots, agent-led conversational messaging, and automated ticketing management in an all-in-one solution. Uniting Freshchat™, Freshdesk™, and the company’s generative artificial intelligence technology, Freddy AI, the Freshworks Customer Service Suite enables a modern customer support experience accessible to any company, with pricing that scales from small business to global enterprise.

Ninety four percent of business leaders surveyed in Deloitte’s State of AI in the Enterprise, 5th Edition, agree that AI is critical to success over the next five years. However, many (42%) see implementing AI technologies a barrier to doing that. Freshworks Customer Service Suite
is easy-to-implement, easy-to-use, and easy-to-scale solution for companies looking to leverage AI to retain and delight their customers.

“At Freshworks, we’ve always been committed to delivering innovative solutions that anticipate the needs of our customers. The new Freshworks Customer Service Suite is firmly rooted in generative AI technology and empowers businesses to automate customer resolutions, supercharge agent productivity and make smart decisions quickly at a price point that every company wants,” said Freshworks’ Chief Product Officer Prakash Ramamurthy.

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The Freshworks Customer Service Suite follows the June beta launch of Freddy Self Service, Copilot, and Insights, which brought generative AI enhancements to a wide range of Freshworks products, and builds upon Freshworks’ generative AI enhancements released in March, which are already reducing agent time required on certain tasks by more than 80%.

Using Freshworks’ Freddy AI capabilities with the Customer Service Suite, companies of all sizes can:

  • Automate and personalized self-service across channels. Freddy Self Service AI-powered bots work across channels to help customers find answers fast. Ticket deflection happens faster and customers receive an overall better experience with personalized resolutions.
  • Supercharge agent productivity and collaboration. Freddy Copilot equips agents with next-best-action suggestions, streamlines workflows and enables them to deliver accurate and personalized service. Integration with an advanced ticketing system promotes seamless teamwork among departments.
  • Leverage actionable Insights to make smarter decisions. Freddy Insights continuously analyzes data to surface key issues, make recommendations to fix those issues, and generate reports using conversational prompts.

The all-in-one Suite offers value for businesses seeking to elevate their customer support capabilities with more engaging customer experiences and improved agent productivity.

Freshdesk customer, David Yabubik, Director of Customer Support at Restaurant365, said, “We have big aspirations for the future and if we are ever going to hit the kind of revenue, service margins, and scale of support, we’re going to need to get more efficient and automate our work. AI promises to do just that, with a potential game changer in the Freshworks Customer Service Suite.”

Frank Servidio, Director of Service Operations at Ryan Specialty, said, “Our existing Freshdesk knowledge base automations combined with the new Freddy AI Self-Service capabilities will play very nicely with the Freshchat bots we are implementing. We’re expecting bots and automations will decrease tickets by at least 10 percent, probably more.”

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OnTask Announces OnTask eSignature for Salesforce on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace

OnTask’s customers can now benefit from a streamlined signing process with uncomplicated configurations and transparent pricing.

OnTask today announced it has launched OnTask eSignature for Salesforce on Salesforce AppExchange, empowering customers to easily create, send, sign, and track contracts and documents. Customers can simply upload their document and create a template, select Opportunity contacts to send for signature, and can track where their document is in the signature process, all without having to leave the Salesforce environment.

OnTask eSignature for Salesforce

With OnTask eSignature for Salesforce, sales teams can now say goodbye to confusing and cumbersome configurations. With contract automation tools, customers can generate documents and agreements with data straight from Salesforce Opportunities, send them for review and revision, and get contracts signed efficiently. OnTask is also fully SOC2, HIPAA, FERPA, and CCPA compliant with tamper-proof documents, encryption at rest and in transit, and legally binding eSignature collection. OnTask eSignature for Salesforce includes fully transparent pricing from the start, whether it’s based on number of users, transactions needed, or number of active templates or workflows–with no surprise fees or minimum requirements.

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Comments on the News

  • “We’re excited to bring our contract automation features to customers with our OnTask eSignature application,” said Steve Wilson, president of OnTask. “Our application will enable its customers to create a streamlined document process that can improve productivity and allow businesses time to focus on what matters.”
  • “OnTask eSignature for Salesforce is a welcome addition to AppExchange, as it accelerates business transformation for customers by streamlining their contract and signing processes,” said Alice Steinglass, Executive Vice President of and General Manager, Platform. “AppExchange is constantly evolving to connect customers with the right apps and experts for their business needs.”

Read More: SalesTechStar Interview with Micael Oliveira, Founder & CRO at Amplemarket

Salesforce AppExchange, the world’s leading enterprise cloud marketplace, empowers companies, developers and entrepreneurs to build, market and grow in entirely new ways. With more than 7,000 listings, 11 million customer installs and 117,000 peer reviews, AppExchange connects customers of all sizes and across industries to ready-to-install or customizable apps and Salesforce-certified consultants to solve any business challenge.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Asana Recognized with a Customers’ Choice Distinction in Gartner Peer Insights for Collaborative Work Management

Asana meets or exceeds both the market average Overall Experience and the market average User Interest and Adoption.

Asana Inc., a leading work management platform for organizations, has been recognized with the Gartner Peer Insights Customers’ Choice distinction, denoted with a Customers’ Choice badge. This recognition was only given to vendors who meet or exceed both the market average “Overall Experience” and “User Interest and Adoption” criteria set by the analyst firm.

“At Asana, we believe that the greatest achievements are made together. When teams have the tools to collaborate effectively and work toward critical company goals, enterprises are better able to achieve their missions,” said Saket Srivastava, Asana’s Chief Information Officer. “We are honored to be recognized by our customers through Gartner Peer Insights as a Customers’ Choice in CWM.”

Gartner Peer Insights “Voice of the Customer” synthesizes Gartner Peer Insights’ reviews into insights for IT decision makers. This aggregated peer perspective, along with the individual detailed reviews, is complementary to Gartner expert research and can play a key role in any organization’s buying process, as it focuses on direct peer experiences of implementing and operating a solution.

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What a few of our customers had to say about using Asana.

Next generation work tool to make your workforce as efficient as possible! We started with Asana as a project management tool but now we truly use it as a work management tool. As an Enterprise customer we appreciate data hosting in Europe, the fast support, the great customer success manager and overall support that weve received from various roles within this company… – VP Digital Innovation, Project and Portfolio Management

Phenomenal Tool For Collaborative Workload And Project Management. We deployed Asana due to its suite of collaborative features that are crucial in our project management. It has enabled us to be productive in our day to day running of projects by assigning tasks to colleagues and tracking their progress throughout the life cycle of a project. It has a huge number of app integrations that serve to expand its functionality which is ideal for us. In our case we have integrated it with Slack, Zoom, Zapier, Microsoft among others. – Systems Administrator, IT Services

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You Might Find That Asana Meets Or Exceeds Your Business Needs, If You Give It A Try. The entire Asana organization has been great to work with! They are dedicated to customer success and provide quick support. The implementation of the tool was smooth and my team was able to quickly adopt the project management processes thanks to comprehensive onboarding. Overall, we are having a great experience using Asana! – Associate Product Marketing Management, Marketing

Asana was designed to move teams forward and to give teams everything they need to collaborate effortlessly. By helping teams see the big picture and the role they play in it, they can do big things together.

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