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Artificial Intelligence (AI)
Chris Arnold

Inside the AI Agent Failure Era: What CX Leaders Must Do Now

Enterprise leaders were promised that AI agents would automate large swaths of customer service. The reality is more sobering. MIT’s recent research shows 95% of generative AI systems do not make it to production, while many agent projects are paused

Lumen Appoints Jim Fowler as Chief Technology & Product Officer
Artificial Intelligence (AI)
STS News Desk

Lumen Appoints Jim Fowler as Chief Technology & Product Officer

Lumen Technologies announced that Jim Fowler has been appointed Executive Vice President and Chief Technology & Product Officer, effective Jan. 5, 2026. Fowler will succeed Dave Ward, who is departing to assume the role of President and Chief Architect at Salesforce,

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