Accelirate has been named a Midsize RPA Leader by Forrester Research in The Forrester Wave™: Midsize RPA Services Q1 2021 report, a detailed analysis of 12 of the most significant…
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Featured in Frost & Sullivan Communications and Collaboration Vendor Guide Evolve IP®, the world's leading provider of Work Anywhere™ solutions, today announced that its…
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Officium Labs, a unique decentralized Customer Experience startup, has acquired SpreadsheetScheduler.com, adding industry-leading workforce management (WFM) tools to the Officium…
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Will people-based advertising and selling techniques evolve further as marketing and sales teams continue to find new ways to reach their target audience with action oriented sales…
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Movista announced the launch of their Insights by Movista toolset in a series of major improvements to harmonize the retail ecosystem and better serve customers. Quickly following the…
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Accenture, has acquired REPL Group, a U.K.-based technology consultancy specializing in solutions for supply chain, workforce management, store operations and retail customer…
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Based on its recent analysis of the European Contact Center-as-a-Service (CCaaS) market, Frost & Sullivan recognizes inConcert with the 2020 European Enabling Technology…
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Avaap, a leading healthcare advisory and management consulting firm with experience in Infor and Workday, received the best rating for its ERP implementation leadership in the latest…
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A Troubling Engagement Capacity Gap Has Emerged, and 82 Percent Believe Challenges to Manage Customer Engagement Will Only Increase This Year On the heels of massive digital…
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Noble Systems recently conducted a contact center market survey to explore changes in customer behaviors in the past year and to examine the impact of these changes on the industry.…
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