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Salesforce Named a Leader in B2C Commerce Suites by Independent Research Firm

Salesforce [NYSE :CRM ], the global leader in CRM, today announced Salesforce was named a leader by Forrester Research in its report, The Forrester Wave™: B2C Commerce Suites, Q3 2018.

Salesforce B2C Commerce, a product of Salesforce Commerce Cloud, received the highest possible scores in the category of market presence, as well as the criteria of personalization and artificial intelligence and machine learning. In the report, Forrester describes Salesforce B2C Commerce as a “retail digital commerce behemoth.”

Read More: Interview with Sandie Overtveld, Vice President Sales, APAC at Zendesk

Today, the costly legacy systems that many brands and retailers use to power their commerce do not support the entire customer journey and lack the flexibility required to connect the variety of channels consumers use for shopping. Forrester states, “Vendors that can provide a better shopping experience with efficient business user interfaces and operational excellence position themselves to successfully help their clients grow revenue, deepen customer loyalty, and expand into new markets.”

Salesforce B2C Commerce is consistently adding new commerce functionality – 8 to 10 releases per year – to help customers grow revenue and connect with their customers. Artificial intelligence powered by Einstein is built in to personalize the shopping experience, automate merchant tasks, drive growth and improve productivity. Marks and Spencer is an example of a retailer leveraging Einstein to drive significant lift in GMV. With AI-powered product recommendations, Marks and Spencer drove an 11 percent higher interaction rate than its previous recommendation engine. And, using the Salesforce B2C Commerce platform means retailers like Puma can streamline mobile shopping and increase conversion all while getting to market faster. Since re-launching its sites in July 2017, Puma’s mobile sites now render and fully load 35 percent and 69 percent faster, respectively, resulting in sub-two second image-load times on the product detail page. Conversion has improved from sub 1 percent to 1-1.5 percent.

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“As the world’s #1 CRM, Salesforce B2C Commerce continues to transform the commerce industry. We help our customers deliver a connected and personalized brand experience with embedded AI,” said Mike Micucci, CEO, Commerce Cloud, Salesforce. “Salesforce B2C Commerce supports our customers every step of the way with our post sales service model. From technology adoption and revenue accelerator programs, our resources are available to each and every customer no matter their size or spend level.”

Read More: Interview with Sandie Overtveld, Vice President Sales, APAC at Zendesk

Salesforce B2C Commerce powers commerce across the entire customer journey, including web, social, mobile, in-store and more. As the leading enterprise cloud commerce solution, it allows the world’s top retail brands to continuously innovate in the complex, consumer-driven world. Commerce Cloud runs more than 3,000 sites in 53 countries, with more than $21 billion in gross merchandise value processed through the platform in 2017.

As part of the world’s #1 CRM platform, Commerce Cloud is uniquely positioned to empower companies to deliver a consistent brand experience throughout the customer lifecycle. By leveraging Salesforce’s leading sales, service, commerce, marketing, communities, analytics, IoT, AI and platform solutions, brands and retailers can ensure every engagement, no matter the channel or device, is completely unified.

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JotForm Announces Enterprise Version to Facilitate Organizational Productivity

JotForm Enterprise Enhances Digital Workplace Productivity and Enables Powerful ROI for Teams and Managers

JotForm, a leading online form software, announced today a new way to collect and manage data across large organizations. JotForm Enterprise provides increased submission limits, enhanced security, single sign-on, and phone support.

“With four million users worldwide, we noticed a number of large companies with dozens and even hundreds of individual JotForm accounts,” said Aytekin Tank, Founder and CEO of JotForm. “These organizations needed a way to centralize all that data collection, in one secure and simple tool. So we designed a product specifically for enterprise that builds on our ease-of-use and integrates with the most popular business workflow systems.”

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Millions of companies of all sizes collect data with JotForm. With JotForm Enterprise, companies with distinct needs can bring all that data under a single umbrella account, making it easy to access and act on. This type of data centralization is intended to help Fortune 500 organizations, universities, major nongovernmental organizations and large-scale agencies.

Features of JotForm Enterprise include:

  • Custom domains for forms
  • Unlimited forms and submissions
  • User management tools
  • Ability to white label forms for branding
  • Single sign-on capability
  • Encrypted servers to protect data
  • Service Level Agreements (SLA) and Business Associate Agreement (BAA)

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Earlier this year, JotForm began offering HIPAA compliance to help healthcare organizations manage confidential data collection securely. That same top-level security is available with JotForm Enterprise.

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JotForm’s core product is the form builder, which allows users of any skill level to create web forms without knowing how to code. The product is commonly used to create registration forms, application forms, contact forms, order forms, request forms, feedback forms and surveys. JotForm also integrates with business workflow solutions, such as CRMs like Salesforce, email marketing services, payment processors and cloud storage services, so that customers can automate processes and do more with the information they collect.

“We’re thrilled about JotForm helping companies on an organizational level,” said Tank. “This is really the next evolution of JotForm, and we can’t be more excited.”

Read More: Interview with Sandie Overtveld, Vice President Sales, APAC at Zendesk

Salesforce Transforms the Collaboration Suite–Introducing Quip Slides

  • With Quip, teams now have a modern collaboration suite–complete with documents, spreadsheets, chat, Live Apps and new Quip Slides–to move faster and work smarter
  • New Live Apps from Box and Dropbox, and Lightning-powered integrations with Salesforce, empower teams to further extend the power and functionality of Quip

Salesforce, the global leader in CRM, today announced Quip Slides, redefining the collaboration suite. With documents, spreadsheets, chat and now slides, Quip delivers a single canvas that empowers teams to collaborate and make decisions faster than ever. Additionally, with deeper Salesforce and third-party integrations with Box and Dropbox, teams can embed even more live data and tools within Quip.

“The introduction of Quip Slides is a game-changer for our customers,” said Kevin Gibbs, co-founder & CEO, Quip. “Quip fuels a culture of action—combining documents, spreadsheets and now slides with chat, live data and AI—allowing our customers to work faster and be more productive.”

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“Customer experiences and employee experiences are demanding the same easy-to-use technology at work, that they already use at home,” said Wayne Kurtzman, Research Director, IDC. “Quip’s addition of Slides, new Live Apps and deeper Salesforce integrations are a significant step in delivering those experiences.”

Transforming the Collaboration Suite 
The collaboration suite has not kept pace with the way teams work today. Teams expect fully connected, always on, mobile-first experiences that enable them to work together, faster. Unfortunately, collaboration solutions have largely remained stagnant. They are still a collection of disparate, disconnected apps that are built primarily for the desktop, lack real-time data, and are highly ineffective in bringing teams together in any meaningful way — leading to a heavier reliance on emails, attachments and content versioning that ultimately slows productivity. Unlike legacy collaboration suites of the past, Quip brings together documents, spreadsheets, chat and apps with live data into a single canvas—creating a culture of action that enables teams to work together, faster. Built mobile-first, new updates to Quip include slides, additional third-party Live Apps and deeper Salesforce integrations—transforming the modern collaboration suite.

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Quip Slides empowers teams to create interactive, social presentations. Seventy-nine percent of slides created never see the big stage, instead they are used for internal meetings, managing projects and trainings1. Quip Slides was created with this in mind, featuring live Salesforce and third-party data, interactive prompts for feedback and insights powered by artificial intelligence—to move work forward, faster. Now with Quip Slides, teams can create presentations using:

  • Real-time Collaboration—Built-in chat, co-editing and commenting capabilities that enable teams to create version-free slides and presentations together, faster.
  • Charting—Interactive charts connect to real-time data in Quip Spreadsheets and Salesforce Reports to keep Slides up-to-date, eliminating the drudgery of copy and pasting the latest data for every weekly meeting.
  • Live Data—Embedded directly in Quip, data from Salesforce and third-party systems is presented through Live Apps, delivering up-to-date content within any slide.
  • Interactive Feedback Prompts—Questions, polls and comment prompts can be embedded on any slide, enabling teams to engage audiences, get feedback and drive decisions quickly and interactively.
  • Engagement Insights—Intelligently surface and measure engagement data—including which stakeholders have opened the presentation, which slides have the most engagement activity and where engagement decreases—within any presentation, empowering employees to make smarter and more informed decisions. Additionally, Einstein artificial intelligence delivers suggestions like who to follow up with to drive decision-making.

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Partner-built Live Apps allow teams to embed third-party data and functionality into any Quip document or slide. New partner-built Live Apps include:

  • Box Files Viewer Live App—Enables users to embed specific Box files and folders directly into Quip documents to accelerate collaboration. With the Box Files Viewer Live App teams can access and manage key project files embedded directly within Quip mobile documents.
  • Dropbox Live App—Now users and teams can insert a Dropbox folder directly within Quip to better stay in flow. With Dropbox for Quip, users and teams can navigate through folders and subfolders, in order to easily view, open and download any of the files inside Dropbox.

Native integrations between Quip and Salesforce enable teams to embed documents and spreadsheets directly within the Sales Cloud Lightning or Service Cloud Lightning Consoles. Now workflows are streamlined, enabling sales reps and service agents alike to capture notes, ideas and analysis without transferring work between applications or windows.

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What Lessons Do Sales-Pro Learn from Events like DMEXCO?

The key for me at DMEXCO was to meet up with clients and prospects to discuss their needs and translate them into a strong mobile strategy.

In our DMEXCO-themed interview, we spoke to Erwin Bos, European Sales Director at Tapjoy. Erwin told us why he thinks that DMEXCO is simply the place to be for anyone and everyone involved in digital marketing.

Tell us about your role at Tapjoy and the team/technology you handle.

I am the European Sales Director at Tapjoy, which means I am responsible for building close relationships for the company with brands and agencies and trading desks throughout EMEA.

Operating an opt-in, Advertising as a Service model, Tapjoy empowers people to unlock premium content in exchange for engagement with brands. Delivering throughout the purchase funnel, Tapjoy can drive any action from watching a video, installing an app, registering for a service or making a purchase — either direct or programmatically.

What took you to DMEXCO this year? 

DMEXCO is simply the place to be for anyone and everyone involved in digital marketing. There is so much excitement and innovation in the space right now, and DMEXCO is where all the major players can come together to share ideas, discuss the latest issues and network. With the gamification of ads, the increased usage of interactive end cards, GDPR and other major developments taking place, those two days will be jam-packed!

How does a sales-pro learn from events like DMEXCO?

We learn by talking to our peers, listening to our clients, and sitting in on the great sessions scheduled throughout the week. Because DMEXCO covers everything from Virtual & Augmented Reality to Blockchain, there’s so much to soak in and try to figure out where the industry might be moving over the next few years. As a salesperson, it’s important to stay one step ahead of the curve, and conferences like DMEXCO allow us to do that.

I was excited about the session “Presenting the Future” event because, like I said, I think it’s really important to know where the industry is moving and what’s coming next. I was also keen on the side event on “Digital Day – The Art of Data,” because I believe that data is what drives all successful campaigns in this day and age. However, the key for me at DMEXCO was to meet up with clients and prospects to discuss their needs and translate them into a strong mobile strategy.

How do you plan to extend the benefits of attending DMEXCO ’18 to your team, customers and technology partners at Tapjoy?

All the newly acquired know-how will be the new ingredients that will spice up our daily work. At Tapjoy we strive to provide our clients constantly with innovative solutions that will enable an above-average Return on Investment. Having connected and discussed with clients and partners over the course of two days we will be able to share our learnings within the organization. This will help us to redefine our vision, improve our products and put us in excellent shape for the future!

Why is transparency so important to the mobile advertising ecosystem?

Brands want to know that they can trust the publishers and technology partners that they work with. When they’re confident that they’re reaching real, human viewers, that their ads are viewable, and that they’re running in brand-safe environments, brands are much more likely to invest more of their budgets into the mobile advertising ecosystem.

The only way to build that confidence and earn their trust is through full transparency. Being transparent and brand-safe is no longer an option—it’s a requirement. Brands and agencies should not accept anything less.

What makes sales in Programmatic Advertising such a challenging task? How do you automate your tasks for better sales productivity?

The biggest challenge in selling programmatic advertising is just being sure to educate brands and agencies about how programmatic works and what it can do to elevate their campaigns. Fortunately, many advertisers are now realizing that the efficiencies of programmatic advertising and the enhanced targeting that it provides are invaluable.

Education will remain key since programmatic advertising evolves faster than anything else. We offer transparency, brand safety, a full-screen ad experience, PMPs, enhanced targeting options, and call-to-action end cards that engage consumers with the brands on a worldwide scale.

What advantages does in-app advertising have over mobile web advertising and other forms of mobile marketing? How do you connect the success with your sales numbers?

The biggest driver of in-app advertising is the fact that apps are where consumers are spending most of their time these days. The latest eMarketer report says that apps account for over 90% of internet time on smartphones. So apps are simply the place where advertisers need to be.

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But it’s also important to realize that apps offer so many better and more inventive ways to integrate ads natively into the app experience, as opposed to the tiny display banner ads that run on the mobile web. And especially in the case of rewarded in-app ads like what Tapjoy offers, which capitalize on the engagement and attention that consumers give to their favorite apps, we are seeing a major uptick in the budgets, coming to this space.

Why were brands initially reluctant to embrace value exchange advertising and what makes them so eager to embrace it now? What change do you see in the market now?

The bottom line is that value exchange ads work. If they weren’t so effective, advertisers wouldn’t embrace them like they are, but because they’ve been proven to drive both branding and performance metrics, advertisers have taken notice.

And now many advertisers are beginning to embrace the model in an intelligent way, by tapping into the gaming mindset that their audiences are in. For instance, some of the most successful value exchange campaign we have seen recently are those that use rich media and interactivity to gamify their ads, which ties in perfectly with the gaming environment. The model flips traditional advertising on its head by involving consumers in the exchange of value, and brands are now realizing that it’s a better way to engage their audiences.

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What advice do you give brands that are looking to advertise in a mobile gaming environment?

Pick a credible partner like Tapjoy and experience what a difference it will make for your mobile strategy!

Clearly, mobile games offer the ideal environment for brands. Consumers are highly engaged and attentive when they’re playing a mobile game, and we’ve run studies that show they are also happier, more relaxed, and in a better mood when playing mobile games than when using social media apps or any other type of apps. If you’re an advertiser, that’s exactly the right time to reach consumers and engage them with your brand.

Tag a person from the event whose answers you would like to see here:

Lars Bendix Düysen

Thank you, Erwin, for chatting with us from DMEXCO!

NewVoiceMedia Partners with Rapid7 to Transform Its Customer Experience and Contact Center Operations

NewVoiceMedia, a leading global provider of cloud contact center and inside sales solutions, announced that SecOps firm Rapid7 has selected the NVM Platform to deliver a personalized, exceptional experience to its globally expanding customer base.

NewVoiceMedia + Rapid7Rapid7 powers the practice of SecOps by delivering shared visibility, analytics and automation that unites security, IT and DevOps teams. Headquartered in Boston, Rapid7 serves more than 7,100 customers in 120+ countries, including 55 percent of the Fortune 100.

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Rapid7 selected NewVoiceMedia’s cloud contact center solution for its integration with the organization’s CRM system, which will enable the service team to instantly access customer engagement histories and personalize each interaction. With service agents located around the globe, Rapid7 is also leveraging NVM’s global call routing architecture, Global Voice Assurance. It will allow the service team to manage its resources across the globe as a single entity, reducing customer wait times while ensuring reliable call quality and service availability for calls in remote regions.

The NVM Platform will also provide a real-time window into Rapid7’s entire support operation, with automatic call logging, recording and customizable reporting features that will allow the support team to understand where improvement opportunities exist.

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“Rapid7 is deeply committed to providing our customers with a personalized and exceptional experience every time they interact with our organization, our products and our services,” says Rajeev Jaswal, CIO at Rapid7. “We needed a reliable cloud contact center solution that would integrate seamlessly with our CRM, and, NewVoiceMedia met those needs.”

Chris Haggis, SVP Customer Success at NewVoiceMedia, adds, “We’re delighted to be working with Rapid7 and look forward to seeing the company transform its customer service and business efficiencies. Customer experience is becoming the primary tool for companies to differentiate, and NVM will help Rapid7 outcompete on CX by making every conversation great. Additionally, our true cloud solutions are completely flexible and scalable and will continue to support the business throughout its future expansion.”

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LinkedIn Announces The Next-Gen Avatar of Sales Navigator

LinkedIn Said That They Would Be Rolling out an Upgraded Sales Navigator. This Latest Version has a Variety of New Features

Q3 is seeing the arrival of a brand new and stylish Sales Navigator, LinkedIn published. As, a tool, Sales Navigator has enabled enterprises to find prospects. LinkedIn has now added more functionalities to this already pivotal sales tool.

The new features intended to help businesses:

  • Expand relationships with pre-existing customers
  • Maximize business acquisitions
  • Boost sales productivity

LinkedIn was glad to announce this new development, saying,” Today, we are embarking on a journey to win the hearts and minds of the entire sales org with the release of new key features.”

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New features rolled out include:

Deals

Deals as a feature help enterprises better manage their pipeline. It provides managers and sales reps a channel to better understand their sales pipeline.

Value Addition

Pipeline management is a tightrope walk. Sales teams will appreciate and be greatly relieved by the release of this feature.

Integration with Office 365

A great feature for patrons of Microsoft Outlook. A lot of internal customers in an enterprise do not prefer to work on Web email. Now, Sales Navigator can seamlessly integrate with Outlook by which a brand can derive meaningful actionable insights.

Value Addition

The integration will help sales teams to reach out and personalize their approach towards leads.

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Linkedin Is Changing the Search Experience

LinkedIn has released a completely new search engine for its users. This highly innovative and re-designed search engine promises to a richer search experience with optimized search results.

Value Addition

An enhanced search ensures that users get relevant search results faster. This helps sales teams work efficiently and smartly.

Sales Navigator for the On-The-Go Salesman

Sales Teams can now access The Sales Navigator on their Smartphones. LinkedIn has designed it in such a way that users get the same experience of this business tool like they do on their computers.

Value Addition

Sales Navigator is compatible for iOS as well as Android Operating systems. The biggest value it adds to sales teams is helping them understand the fitness of leads. Accordingly, Sales Navigator will find common connections and backgrounds which assists sales teams in reaching out to leads.

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New Pairings for SNAP

Adobe Sign has now joined LinkedIn for SNAP integrations. Its existing partners, Salesforce, MS Dynamics and SalesLoft will be introducing tighter SNAP integrations.

Value Addition

Snap integrations open a whole new world of sales possibilities for sales teams.

Ideas

This feature ensures that Sales teams work with the development teams. Two traditionally siloed departments can now work hand-in-hand creating enhanced collaborated value.

Value Addition

Ideas open a bi-directional channel between product development teams and Sales Navigator Administrators. Voting, submitting and reviewing product ideas becomes very dynamic due to the ideas feature.

Lastly. LinkedIn will be removing lead records for customers who had synced Sales Navigator with unassociated CRMs.

Read More: Interview with Sandie Overtveld, Vice President Sales, APAC at Zendesk

Plug and Play ADGM Announces First Five Corporate Partners and Seven Startups to Join Fintech Innovation Platform in Abu Dhabi

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Plug and Play, the largest global innovation platform, and Abu Dhabi Global Market (ADGM), the leading international financial centre based in Abu Dhabi, today announced BNP Paribas, Boubyan Bank, Finablr Group (whose portfolio of network brands include among others “UAE Exchange”), First Abu Dhabi Bank (FAB), and Riyad Bank as the first five corporate partners to join the Plug and Play ADGM Fintech Innovation Platform based in Abu Dhabi. These new corporate partners will join Plug and Play’s global ecosystem, with over 80 financial institutions across Silicon Valley, New York, Tokyo, Paris, and Frankfurt, while also leveraging the platform to support their larger innovation strategy.

The seven Fintech startups that have been selected to participate in Plug and Play ADGM’s three-month accelerator will have the opportunity to work alongside the financial institutions for a possibility to execute POC or pilot projects. There is no cost for the startups to be in the program and they will remain part of the ecosystem post-graduation.

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“Over the next year, we hope to facilitate engaging relationships between our new financial partners and startups in the program. Our goal is to help support our partners achieve their innovation goals on a global scale,” said Omeed Mehrinfar, Managing Partner EMEA, Plug and Play.

Plug and Play ADGM has also partnered with K&L Gates to provide legal support for startups who plan to scale in the Middle Eastern region as well as Amazon Web Services to help startups build sophisticated applications to help scale and grow their businesses.

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“Plug and Play is the world’s most active technology venture capital fund and one of the most successful startup accelerators. We are excited with achievements made by the Plug and Play ADGM team in a mere four months and we look forward to supporting their growth aspirations. We are confident that the first five corporate partners will be able to further advance their innovation capabilities and competitive advantages by working closely with Plug and Play ADGM. As an IFC, we will continue to enhance our Fintech ecosystem and regulatory framework to support the growth of financial institutions, Fintech firms, and the startup community,” said Richard Teng, CEO, Financial Services Regulatory Authority of ADGM.

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Zena Burns, Veteran Media Executive, Joins Futuri Media’s Executive Leadership Team

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Burns, a key player in developing multiple iconic media properties, to help lead Futuri’s expansion initiatives, including opening a Chicago office for the tech company

Futuri Media, a global leader in technology designed to drive audience and revenue growth for broadcasters, today announced that veteran media executive Zena Burns has joined its executive leadership team as SVP, Strategic Marketing and Brand Development.

Zena Burns has a 20-year history of developing strategies for driving growth for traditional media properties through digital innovation. After running all entertainment editorial for the print edition of PEOPLE Magazine's iconic TEEN PEOPLE Magazine, as well as overseeing its digital properties, she joined the company now known as iHeartMedia as the radio industry's first Digital Program Director in 2006.
Zena Burns has a 20-year history of developing strategies for driving growth for traditional media properties through digital innovation. After running all entertainment editorial for the print edition of PEOPLE Magazine’s iconic TEEN PEOPLE Magazine, as well as overseeing its digital properties, she joined the company now known as iHeartMedia as the radio industry’s first Digital Program Director in 2006.

In this newly-created role, Burns will lead high-level marketing initiatives for Futuri, direct its marketing and communications investments, and collaborate with CEO Daniel Anstandig and Futuri’s leadership team on the development of Futuri’s suite of audience engagement and sales intelligence technology solutions.

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Burns will remain based in Chicago, where she will spearhead the opening of a Futuri office in the major media market. Burns will also recruit and develop a broader marketing and communications team as Cleveland-based Futuri continues its rapid growth.

Burns has a 20-year history of developing strategies for driving growth for traditional media properties through digital innovation. After running all entertainment editorial for the print edition of PEOPLE Magazine’s iconic TEEN PEOPLE Magazine, as well as overseeing its digital properties, she joined the company now known as iHeartMedia as the radio industry’s first Digital Program Director in 2006. Later, she became a key part of the team that developed and launched the iHeartRadio brand and app before founding the consulting agency Moxie Coalition. Burns will retain her equity in the company, which will remain active under the leadership of associates.

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“Zena is a forward-thinking, spirited thought leader with experience in elevating brands and a track record for strategically driving audience engagement. Recognizing the necessity of innovative technology solutions for broadcast media, she was an early client of Futuri’s, and we eagerly became a client of hers when she launched her agency,” said Futuri Media CEO Daniel Anstandig. Said Burns, “Futuri’s remarkable and sustained year-over-year growth, paired with an incredible team led by true visionary and all-around great guy Daniel Anstandig, makes it a thrill for me to fully embed and better contribute to the company’s incredibly bright future. I said I’d never go in-house again after launching a successful agency, but this further proves to me that you should never say never!”

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New Globant Report Debunks Common AI Myths to Arm Decision Makers with Fresh Investment Perspectives

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The 2018 Artificial Intelligence Technology Business Guide provides key insights to successfully integrate AI technology across business functions

Today Globant, a digitally native technology services company, releases its 2018 Artificial Intelligence Technology Business Guide ‒ a playbook for organizations considering investing in AI, complementing its recently launched book, “Embracing the Power of AI.” The report found that the majority of decision makers (80 percent) believe AI can make an immediate impact on their business by doing things like enhancing routine tasks and sorting through massive sets of data. However, despite this excitement, many are still navigating what investing entails and how ready they are to implement the technology.

To better understand business perspectives about AI, Globant surveyed more than 650 U.S. senior-level decision makers in marketing, IT and operations about current AI beliefs and goals, and how ready they are to implement the technology.

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“As a company assesses its readiness to engage in an AI project, it’s crucial for decision makers to build an AI-ready culture,” says Diego Tártara, CTO Latin America at Globant. “This means being as agile as the technology they’re implementing and having employees willing to experiment and embrace the experience. Companies must also think about their long term goals and invest in AI not because it’s trendy, but because it’s the best decision for end users’ ultimate business goals.”

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The report debunks common AI myths among decision makers to offer a modern perspective for how the technology can be effective for businesses:

  • Myth No.1: AI will replace humans. The true value of AI is to work alongside humans to complete simple tasks and processes, which allows employees to focus more on research, and the roles and responsibilities that matter most to them. In fact, of the decision makers who believe AI can make an immediate impact on business, 40 percent are interested in AI enhancing tasks humans already do, like automating routine responsibilities or interactions with customers.
  • Myth No.2: AI can’t help my business. Twenty percent of businesses don’t believe AI can immediately improve their operations. However, many businesses stop their AI considerations at how it can boost sales. While this is important, they should also consider how and where the technology would offer their users easier engagement experiences and build loyalty.
  • Myth No.3: AI’s sophistication leads to magical rewards. Only half of decision makers feel their organization has a clear definition of how employees and AI will most productively work together. This gap exists because businesses think of AI strictly as a tool. In reality, AI works best when organizations treat it like a true business partner whose capabilities learn and improve with time.
  • Myth No.4: AI is just for tech experts. In order for new technology to be successful, it’s important for decision makers to get buy-in within the organization. Today, only half of CEOs (48 percent) and 16 percent of stakeholders are participating in conversations about AI at their business. It’s important for decision makers to broaden the types of perspectives for AI investments to create enthusiasm around the benefits across departments and a culture that’s ready for the technology.

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“Getting started with AI may seem like a daunting task, but debunking common misconceptions about the technology proves that it shouldn’t be. Although AI is sophisticated, it has the potential to improve every organization,” says Juan José López Murphy, AI and Big Data Tech Director at Globant. “Investing in AI doesn’t have to be a massive overhaul. Once an organization has the culture and processes in place for AI, they can start small with investments and add in functionalities over time. The ROI will come with hard work and an agile, data-driven approach that evolves over time.”

The release of this data comes right as Globant prepares for its fourth edition of CONVERGE, its annual conference that explores the world of AI, taking place on October 25th, 2018. This year’s conference will take a look at implementing AI at scale and how AI can be used to further transform an organization.

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