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Oracle Utilities Unveils the Perfect Customer Platform for the Modern Utility

New customer to meter offering slashes tech costs by 25% and combines full power of customer information systems and meter data management systems

Oracle has unveiled the Oracle Utilities Customer to Meter solution for its customers. Oracle Utilities Customer to Meter is a comprehensive meter-to-cash solution for today’s customer-first utility. It is the first offering to combine a market-leading customer information system (CIS) with a market-leading meter data management system (MDMS) into one solution with a single user interface.

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Rodger Smith, senior vice president and general manager, Oracle Utilities says, “Oracle Utilities continues to partner with utilities around the globe to solve the issue of increasing complexity in this rapidly transforming industry.”

Oracle Utilities Customer to Meter leverages a single shared technology stack. This new solution can reduce utility costs due to faster implementation times, fewer integration points, and greater operational efficiencies.

Improved CX with Streamlined Business Processes

Oracle Utilities Customer to Meter delivers all of the benefits of a complete meter solution. It is a powerful customer platform that enables utilities to more immediately and efficiently extracting value from advanced metering infrastructure data. The whole idea of introducing Oracle Utilities Customer to Meter is to improve customer experience.

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Smith adds, “Simplifying meter-to-cash processes is an important part of those partnerships. This new solution does exactly that: it allows utilities to get up and running in a matter of months with a complete meter-to-cash solution and allows them to leverage that complete solution to streamline business processes and easily stay ahead of rapidly evolving business drivers impacting how they serve their customers.”

Benefits of New Oracle Utilities Solution

Oracle Utilities Customer to Meter is redefining the utility customer platform by enabling utilities to:

  • Implement a full meter-to-cash solution in a matter of months
  • Leverage one technology stack and reduce technology costs
  • Achieve service excellence in every customer interaction with a single, intuitive user interface
  • Deliver a powerful, streamlined customer experience across every channel
  • Expand smart meter programs seamlessly and derive more value from AMI data

With this streamlined approach, utilities can more easily design customer-centric, personalized programs and services, and prepare for the continued growth of smart meter programs. This holistic solution lays the groundwork for an evolving utility that wants to roll out smart meters in the future, without a major IT project.

Meet Rising Customer Expectations for Metering

“Utilities that leverage data to deliver an improved customer experience and more personalized programs – such as tailored time-of-use billing, or targeted home energy management advice – and do this with a single, integrated solution that combines customer and meter data, will be well poised to take advantage of the continued growth of smart meters and a smarter, more customer-centric grid”, according to Roberta Bigliani, Vice President, IDC Energy Insights.

With rising customer expectations and expanding smart grids, utilities are turning to modern, comprehensive technologies that deliver world-class customer engagement and operational efficiencies. Oracle Utilities Customer to Meter provides the platform to respond to evolving market dynamics and quickly implement new business requirements that span metering, rate analysis, billing, collections and customer programs.

For example, as electric utilities face increasing distributed generation they may test new rate structures to better manage demand. With Oracle Utilities Customer to Meter, months of customization can be reduced to hours of configuration and utilities can easily test and implement the changes necessary to evolve.

Oracle Utilities Customer to Meter consolidates advanced usage and billing capabilities for all meters – from scalar to interval – so utilities can manage those meters and their data in one place and derive greater value from grid investments.

DiscoverOrg Honored with 2017 TechOregon Growth Company of the Year Award

DiscoverOrg, the world’s leading sales and marketing intelligence provider, announced it has received a 2017 TechOregon Technology Award as the Growth Company of the Year. Presented by the Technology Association of Oregon (TAO), the 33rd annual awards recognize the state’s most successful companies for their accomplishments, leadership, and commitment to the industry and community. John Gardiner, President and CFO of DiscoverOrg, accepted the award at the Oregon Technology Awards ceremony held May 11, 2017 at the Portland Art Museum.

The TAO Company of the Year Award features five subcategories —

  • Pre-Revenue
  • Emerging
  • Rising Star
  • Growth
  • Enterprise

The Growth subcategory recognizes an outstanding company that has achieved $20-$100 million in revenues. In 2016 DiscoverOrg posted record growth, with $71 million in annual recurring revenue and 41% revenue growth. 

“We’ve been watching DiscoverOrg’s upward trajectory over the past 10 years and are very happy to recognize them as the Growth Company of the Year,” said Skip Newberry, President and CEO of TAO. “The level of excellence and achievement we are seeing in Oregon and Southwest Washington’s technology community is astounding, and DiscoverOrg is one of the companies pushing others to even greater success.”

In addition to the TAO Growth Company of the Year award, DiscoverOrg has received numerous other accolades over the past year, including being named an Inc. 5000 company for the 6th straight year; being added to the Deloitte Technology Fast 500 list; being recognized as Category Leader for Sales Intelligence and Account-Based Marketing by G2 Crowd and as a 2017 Top Rated Sales Intelligence Platform by TrustRadius; and being awarded the SIIA Model of Excellence Award for Data Quality.

“It’s an honor to be recognized for our achievements by a local tech advocate like TAO,” said Henry Schuck, DiscoverOrg CEO. “The tech community here is incredibly innovative and vibrant. A primary reason we’ve experienced such significant growth is that we belong to a community whose companies encourage one another to excel.”

DiscoverOrg, the leading global sales and marketing intelligence tool, has been named an Inc. 5000 fastest-growing company six times. DiscoverOrg’s award-winning solutions provide a constant stream of accurate and actionable company, contact, and buying intelligence that can be used to find, connect with, and sell to target buyers more effectively – all integrated into the leading CRM and Marketing Automation Tools in the market.

Qstream Unveils Next-Gen Video Coaching Approach to Improve Sales Performance

ATD 2017

Today at ATD 2017, Qstream has introduced video coaching as the latest addition to the Qstream Coaching Hub™. Reflecting Qstream’s data-driven approach, video coaching aligns manager video observations with knowledge and skills insights, competency ratings, and CRM-sourced performance and productivity data to provide a 360-degree view of a team’s capabilities. This complete framework enables more consistent and meaningful coaching experiences in minutes a day.

Qstream’s Video Coaching is a Treasure Map for the Sales Reps

Video questions are delivered to reps within the context of a Qstream challenge. They simply record and submit their time-bound response (up to three minutes in length) for manager review. The limited video length, coupled with Qstream’s intelligent batching and spaced viewing of videos, serve to avoid overwhelming managers with a constant barrage of lengthy videos to review, a common pitfall of video coaching solutions. Managers then rate reps’ responses for knowledge proficiency and confidence and provide individualized feedback. That assessment is then correlated with the knowledge, skills, competency, and performance data available within the Qstream Coaching Hub for the richest possible picture of the team’s capabilities.

Data-driven approach takes the guesswork out of coaching and lays the groundwork for a sustainable coaching culture.

“Video observations can be a valuable tool for managers, but when used independently of a larger coaching framework, including the data insights to support it, they can’t successfully address the biggest barriers to coaching, including who, what, and how to coach, not to mention a very real lack of time,” said Duncan Lennox, Qstream CEO and co-founder.

Qstream Sales Coaching Metrics
Qstream Sales Coaching Metrics

Duncan adds, “Qstream is addressing these challenges with the complete coaching solution available, one that leverages our analytics engine to combine knowledge and skills data with observational and performance data, all in one platform. Our data-driven approach takes the guesswork out of coaching and lays the groundwork for a sustainable coaching culture.”

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Video Coaching will Improve Customer-Facing Behaviors

Qstream is the maker of sales acceleration software that uses science, data, and mobile technology to ignite high-performing sales teams. Qstream’s Coaching Hub addresses the paradox in sales coaching, underscored in survey data from the Sales Management Association: while managers rate coaching as the number one most important activity based on its impact to sales effectiveness – ranking it higher than lead gen, compensation, and sales process.

77% of firms say they don’t provide enough coaching to their salespeople. This disconnect is largely the result of sales managers having more responsibility, and less time, than ever before. As a result, many firms are turning to video solutions to evaluate and improve customer-facing behaviors, and increase coaching frequency.

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Teams will Gain Validated Sales Enablement Strategies

Currently, Qstream’s sales capabilities platform is used by leading brands from diverse industries. It is used to manage the effectiveness of their sales teams and front-line managers at scale. Qstream’s scientific approach has been validated in more than 20 randomized control trials to boost performance and change behaviors in just minutes a day using any mobile device.

More on Sales Enablement: Brainshark and Seismic Join Forces to Amplify Sales Enablement and Performance Solutions

“Sales organizations are increasingly turning to video coaching as an engaging and scalable way for reps to practice interactions and managers to coach,” said Heather Cole, service director of sales enablement strategies at SiriusDecisions. “Asynchronous video coaching is most effective when it is aligned to role-based sales competencies, provides an infrastructure to guide prescriptive coaching interactions and delivers metrics-driven insights to sales leadership.”

Qstream offers novel sales technologies to pace up the speed of sales onboarding, message alignment, reinforcements, and coaching. These activities are ranked important based on their impact on revenue based on delivering a complete view of the sales process. By relying on video coaching within the sales enablement stack, salespersons who use Qstream will have better customer-facing insights than ever before.

Boxever and Oracle Partnership Driving High-Yield MarTech Investments

Oracle and Boxever partnership

Marketers can’t overlook the dependence of marketing activities on customer intelligence extracted from colossal amounts of data

Boxever has joined forces with Oracle Marketing AppCloud announcing their formal partnership to enhance the capabilities of AI based real-time personalization. This partnership foretells the growing significance of AI and data analytics technology that drives marketers to achieve higher returns out of data-driven and real-time personalized cross-channel engagements with customers.

Boxever, a leading name in B2C Omni-channel personalization and a Silver level member of the Oracle PartnerNetwork, has made its Customer Intelligence Cloud application available on the Oracle Cloud Marketplace. Its partnership with Oracle Marketing AppCloud provides their joint customers and organizations the benefit of personalizing their messages in real time with improved effectiveness across multiple channels through the integration with Oracle Responsys (part of Oracle Marketing Cloud).

Marketers from client organizations are the real winners

Marketers are now being enabled to utilize the world’s most comprehensive MarTech ecosystem along with a large set of marketing apps and AI-based customer insights. The data-driven customer intelligence powered with hyper-personalized and real-time content allows CMOs to reach out to the right customers with the right message at the right time, enhancing their experiences across every channel. This ensures customer retention, loyalty, and repeat business.

This partnership between Oracle Marketing AppCloud and Boxever brings contemporary marketing technology solutions for B2B and B2C marketers on a single platform. It focuses on connecting content, social and cross-channel marketing with data management and activation, to drive maximum business returns. The partnership empowers customers to leverage the AI-enabled personalization solutions along with real-time customer data to build impressive experiences to enhance conversion and brand loyalty. All this can be seamlessly integrated with the enterprises’ existing technology and strategies.

David O’Flanagan, CEO and co-founder of Boxever, says, “We’re thrilled to be an Oracle Marketing AppCloud partner. We’ve interacted with Oracle informally throughout the years, and recognize the great synergy that Boxever technology has with Oracle Marketing Cloud in supporting customers’ data-driven marketing objectives. By formalizing our relationship, we’re committed to delivering new solution options for Oracle customers where high volume, omnichannel strategies require high levels of automation, superior personalization, and real-time engagement.”

Oracle Marketing Cloud customers can easily install the application in order to use Boxever’s Customer Intelligence Cloud in Oracle Marketing Cloud.

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Brainshark and Seismic Join Forces to Amplify Sales Enablement and Performance Solutions

Their customers can expect highly optimized sales readiness and capabilities as Brainshark and Seismic decide to join forces

Brainshark‘s training, coaching and content authoring capacities combined with Seismic‘s advanced content management and personalization solutions are set to reinvent the path to sales mastery. Sales teams have waited for such a collaboration. The alliance promises to empower salespeople with a smarter work environment which would drive sales performance with effective knowledge-driven conversations. This partnership intends to offer high-end assistance to organizations looking for accelerated sales team efficiency, powered by an exclusive and all-inclusive sales enablement solution.

The partnership and its game-changing promises

The partnership is an answer to off-track deals that affect sales operations and hence provides the best concoction of relevant training, coaching, and content, which ensures top performance by the sales reps. Customers can benefit from this integrated solution in 3 ways:
• Sales reps are better prepared for conversations to progress with deals and to improved sales cycle with the help of vital and rich media sales content.

• Sales reps are able to make the best use of critical skills and knowledge, owing to the superior training and coaching capabilities.

• Sales reps are enabled to distribute the right content to the right person at the right time with the automatic recommendations of the personalized and voice-enriched sales content.

According to Heather Cole, Service Director for sales enablement strategies at research and advisory firm SiriusDecisions, “SiriusDecisions research indicates that 74% of organizations with sales enablement functions intend to increase their investment in this area, in the coming year. This finding is not a surprise as we see B2B companies placing top priority on driving rep productivity through improved management of sales talent, assets, and communication.” She further adds saying, “Rep effectiveness and efficiency is directly correlated to their ability to easily access knowledge and resources that drive deals forward. Simplifying this rep access through deep integrations of disparate systems is a must for a seamless experience.”

A Win-Win Position for the Sales Representatives

Professionals from the sales enablement, marketing, and sales operations departments are going to reap the benefits from this partnership. They can now leverage the creation and management of personalized and voice-enriched content to enhance their sales enablement initiatives and processes.

Greg Flynn, Brainshark CEO said, “Sales readiness and sales content management continue to be among the biggest areas affecting sales productivity. As companies grow, these challenges only become more complex. That’s where a comprehensive approach to addressing these problems becomes more important than ever. This partnership with Seismic is about providing customers with a powerful solution to not only arm their salespeople with the right content but to also ensure they’re always prepared with the knowledge and skills to use those resources effectively and consistently win more deals.”

Doug Winter, Seismic co-founder, and CEO added: “In the age of the informed buyer, each stage of the sales cycle is bolstered by timely, personalized content, delivered with confidence and proficiency by the seller. For large enterprises to deliver this experience to buyers at scale requires world-class readiness and enablement platforms, something this partnership will facilitate for joint customers across the globe.”

This unique integration with a holistic approach aims to enhance the salespersons’ confidence, productivity, and efficiency as they can access content and resources pertaining their coaching, training, and collateral from a single source. It allows for greater customer insight that ultimately resonates with the buyers’ experiences while driving sales.

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Salesforce DMP Arrives to Transform the Flywheel of Marketing Technologies

Salesforce DMP

Krux is rebranded as Salesforce DMP. New DMP aims to offer a data management layer that feeds on AI and brings tangible value to marketing efforts

Salesforce announced the acquisition of Krux in November 2016. Krux joined Salesforce Ohana six months ago, and now it has been officially rebranded as Salesforce DMP. The announcement was made at the recently concluded Data Matters event at The Venetian, Las Vegas. Salesforce DMP made its presence felt at one of the most sought-after Martech events for the community of brand marketers, publishers, agencies, partners, and employees.

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Idea behind Salesforce DMP

Salesforce DMP-2
via http://www.krux.com/platform/intelligent-marketing-hub-dmp/

The Primordial Soup of Customer Experience within Marketing Clouds

As per the blog by Krux Co-founder and CEO Tom Chavez that appeared on Salesforce, Salesforce DMP is built for the community of Data Trailblazers. It will enable participants to conceive new thoughts and ideas around technology and its applications.

“Krux always included the concept of ‘people data’. We understood that browsers and mobile devices don’t buy things, people do.” Tom Chavez, Co-Founder and CEO at Krux

According to a 2016 Forrester prediction, DMPs would have touched a revenue of $896 million, growing at 38% CAR. By announcing Salesforce DMP, the world’s leading marketing cloud aims at extending audience segmentation and targeting abilities across all existing digital marketing channels. Add to it the power of Salesforce Einstein, and voila! Salesforce Marketing Cloud will process trillions of consumer data to reveal never-seen marketing insights with highest ROI opportunities for CMOs.

Salesforce DMP- Link
Salesforce DMP- Link

Recommended Read: Salesforce Extends Commerce Cloud Einstein — Delivering Personalized AI-Powered Shopping Experiences

The Journey from Krux to Salesforce DMP

Tom Chavez, Krux Co-founder and CEO
Tom Chavez, Krux Co-founder and CEO

Krux was founded in 2010 as a DMP and delivery platform for personalized marketing experiences. Headquartered in San Francisco, the cloud-based DMP served as a platform for brands to collect omnichannel data from digital interactions across devices. The data is used to understand their customers, allowing marketers to create personalized experiences.

Tom Chavez elaborates on how Krux made rapid progress as a DMP for personalized experiences. Tom says, “We initially focused our product on publishers because they needed to own the data that drove their business. Back then, third-party data (typically collected from web cookies) was state of the art. However, we knew that first-party data (customers’ email addresses and purchase histories) was where the puck was headed, so we doubled down on it.”

Salesforce DMP Unifies Disparate Customer Data with Marketing Automation and Clouds

In December 2016, Salesforce announced the projected blueprint for the future of Krux. The company announced new innovations to Salesforce Marketing Cloud following the acquisition of the DMP. New innovations included a fresh dashboard powered by then Artificial Intelligence newbie- Salesforce Einstein. Based on the concept of The Connected Customer, a DMP that integrates with existing legacy CRMs and email marketing platforms is a marketer’s perfect ally.

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Salesforce DMP has been designed to ingest and analyze diverse customer data mined from multiple devices, CRMs, email marketing campaigns, social media networks, B2B commerce and POS touch points. Krux’s legacy will continue with Salesforce DMP even as it brings data ownership to both B2C and B2B customers.

The Marriage of Salesforce DMP with Marketing Cloud and Einstein

By adding Salesforce DMP within Salesforce community, the marketers would able to mine through unique opportunities offered by CRM and DMP capabilities. As marketers learn more about customer journey and making experiences better, Salesforce DMP will empower marketers to use data like never before—not just for making marketing better, but also more informative, using the power of Artificial Intelligence (AI).

CRM + DMP for Customer Experience
Salesforce DMP from Krux

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The unique feature of Salesforce DMP is the Einstein Segmentation. This allows marketers to use machine learning capabilities to discover the multiple distinct personas that exist within their audience.

Salesforce DMP with Einstein AI unifies consumer data from both first and third-party sources, enabling marketers to algorithmically determine the “personas” that best define a brand’s audience.

Customer Experience Initiative that Fits Every Business, Every Marketing Model

Using Salesforce DMP, companies can personalize marketing and reach each key persona with a message that is going to resonate, rather than blasting a one-size-fits-all retargeting message to everyone that happened to land on a particular web page. Overall, DMP from Salesforce aims to offer a data management layer that feeds on AI and brings tangible value to marketing efforts.

As Chavez puts it —

“When I am asked, what is the future of DMPs, I say that DMPs will become completely integrated into larger technology stacks offering a layer of data management (for both known and unknown data) for the “right person.” This orchestration layer consists of connected execution systems that seek to answer the “right message, right time” quandary. It also includes an artificial intelligence (AI) layer, which is the “brains” of the operation trying to determine how to stitch billions of individual data points together in real time.”

Future Road Map for Salesforce DMP

Salesforce DMP interacts with more than 3 billion browsers and devices, supports more than 200 billion data collection events, processes more than 5 billion CRM records, and orchestrates more than 200 billion personalized consumer experiences.

Chavez adds, “We’ve made tremendous progress in the last six months, continuing to innovate around empowering marketers to connect with customers in entirely new ways.”

I see the future of DMP lies in moving beyond just being a marketing enabler. They should fit in seamlessly within Content Management Systems, CRMs, email marketing and social media. Overall, DMPs should provide an intelligence layer that drove richer and more personalized brand experiences across all channels.

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Allocadia Announces Beta of Strategic Marketing Planning Solution

The Strategic Planning SaaS solution of Allocadia provides clarity across marketing teams by aligning CMO’s goals with company priorities

Allocadia, a cloud-based Marketing Performance Management technology provider, launched a limited beta program for a new strategic marketing planning solution.

Allocadia, Co founder
Katherine Berry, Chief Product Officer and Co-Founder, Allocadia

Before making it available to everyone, Allocadia will set forth a collaborative program in partnership with leading marketing organizations to refine key features. The vision is to eliminate siloed plans and make the marketing plan visible, actionable and traceable throughout the marketing organization.

Katherine Berry, Chief Product Officer and Co-Founder, Allocadia, said, “We believe product innovation comes from direct collaboration with marketers, and we’re fortunate to work with leading brands such as Box, Microsoft, Juniper Networks, and over 150 more to co-create solutions. Given the importance of strategic planning, we have been working closely with customer organizations to meld front-line insight from their teams into the product development process. With this beta program, we expand this collaborative effort to shape the future of marketing plans, together.”

The new functionality provides marketers easy-to-use cloud software for defining, communicating, and tracking marketing objectives at the corporate, departmental, and team levels. This enables marketing organizations to gain better visibility into, and alignment with, both the CMO’s goals and the company’s priorities.

CEO, Allocadia
Kristine Steuart, CEO, and Co-Founder, Allocadia

Kristine Steuart, CEO, and Co-Founder, Allocadia, said, “Every marketer needs to align their marketing plans to the strategic goals of the business and this strategy-first planning ensure greater impact of every marketing dollar invested.”

Effective tool for strategic planning

The initiative provides a better alternative to teams relying on offline, non-collaborative tools like PowerPoint or Word documents to communicate the company’s objectives, which lack the ability to track efforts made toward achieving them.

Helena Lewis, Senior Group Manager for Global Marketing Operations and Technology, National Instruments, said, “We have a complex planning process. Allocadia’s Strategic Planning solution will provide clarity across teams so we can focus on impact; it will also help get buy-in for our plan and make our process repeatable.”

Strategic marketing planning offers positive revenue growth

The recent Allocadia industry study revealed the importance of strategic marketing planning. The study found that 83% of companies expecting over 25% revenue growth mostly align marketing performance goals to their company’s objectives, as compared to only 50% of those with flat or negative growth. Also, companies with strong growth are two times more likely to align marketing KPIs directly with the contribution to the business. This underscores the need for all marketing teams to operate in lock-step with the company objectives.

According to SiriusDecisions, the marketing planning process is a CMO’s best opportunity to demonstrate leadership and an understanding of how to operationalize corporate strategy consistently across the sales, marketing, and product functions.

Allocadia announced the beta program during the 2017 SiriusDecisions Summit where over 3,000 B2B marketing and sales leaders had gathered to share best practices. The program is open to both customers and non-customers of Allocadia. Companies can join the beta program and share how their team prepares and communicates strategic marketing objectives.

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Vendasta and Yext Join Forces to Sync Brand Information across Digital Ecosystem

Vendasta + YEXT Partnership provides thousands of Vendasta partners access to the Yext knowledge engine and listings

Vendasta, the leading platform for selling digital solutions to local businesses, and Yext, the digital knowledge management provider, have partnered to offer Yext Listings to the 2,000+ agencies and media companies that serve millions of local businesses on the Vendasta Platform. Currently, Yext offers the Yext Knowledge Engine™ that lets companies manage and sync their digital knowledge seamlessly.

Yext Listings, Pages, and Reviews help businesses around the globe facilitate face-to-face and digital interactions that boost brand awareness, drive foot traffic, and increase sales.

Create and Manage Brand Information Automatically

With Yext, Vendasta customers will be able to manage the public facts about their brands across the digital ecosystem. This will enable them to easily update the information their customers find about them and see it automatically update across the 100+ digital services in the PowerListings® Network, including Google, Apple Maps, Bing, Facebook, and Yahoo.

“Vendasta aspires to be the number one white-label platform for resellers to provide local business with digital solutions,” said Brendan King, CEO of Vendasta. “Partnering with Yext is a huge step forward, and arms our resellers with a world-class digital knowledge management platform.”

Opportunity to Add More Muscle to Existing MarTech Suite

Vendasta offers a marketplace of “re-brandable” products and a platform that empowers agencies to acquire, retain and grow customers. The agency platform offers a suite of sales tools and marketing automation capabilities to help agencies drive down the cost of sales and increase margins and customer retention.

“It is Yext’s mission to put every business in control of its digital knowledge everywhere,” said Howard Lerman, Co-Founder and CEO of Yext. “Vendasta has one of the best toolkits for digital marketers, and we look forward to working together to put the business on the map for years to come.”

The winner of the Business of the Year 2016 is among the top 50 fastest growing Canadian technology companies. By partnering with Yext, the leading Canadian martech company will gain the momentum to service millions of local businesses more effectively.