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Monet Software Announces Workforce Management for Amazon Connect – a Cloud Scheduling and Forecasting Solution for Contact Centers Using Amazon Connect

Sales & Marketing

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August 27, 2018

Monet Software Announces Workforce Management for Amazon Connect – a Cloud Scheduling and Forecasting Solution for Contact Centers Using Amazon Connect

Monet Workforce Management integrates seamlessly into Amazon Connect to optimize contact center resources and improve agent and customer experience

Monet Software, a leading provider of cloud-based Workforce Optimization solutions and a member of the AWS Partner Network, announced today the release of an integrated offering with Amazon Connect.

Amazon Connect is a simple to use, self-service, cloud-based customer contact center service. Amazon Connect contact centers can be set up in minutes, and then easily configured using a self-service graphical interface to design contact flows, manage agents, and track performance metrics.

With this new release from Monet, you can now add a cloud-based Workforce Management solution (WFM) that seamlessly integrates with Amazon Connect and provides accurate forecasting and optimized scheduling as well as real-time adherence, intra-day management, and agent communications.

“Monet WFO is an affordable cloud-based solution that was designed from the ground up to run on multiple AWS availability zones and adhere to best practices from AWS for the highest level of security and availability,” says Shimon Keren, Monet SVP of Products. “This new release adds a seamless WFM integration to Amazon Connect, a disruptive contact center technology from Amazon, and enables companies to host a growing number of key contact center solutions on AWS.”

“Monet has been developing out of the box integrations for many years. We are committed to continuous innovation in our cloud AWS offering to enable businesses to have flexible, scalable, and affordable solutions to elevate their customer experience,” said Chuck Ciarlo, Monet Software CEO. “Monet Software is ready to assist Amazon Connect customers with a unified WFO solution that helps meet service level targets, improves customer experience, reduces cost, and empowers contact center agents.”

Jumpcrew Hires Lavall Chichester as Chief Marketing Officer

Sales & Marketing

STS Staff Writer

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August 27, 2018

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Jumpcrew Hires Lavall Chichester as Chief Marketing Officer

Ad Agency Exec, Formerly of Mullenlowe Mediahub, Brings Digital Leadership to Jumpcrew’s Acquisition Marketing Platform

JumpCrew, a leading acquisition marketing platform, announced today that it has hired Lavall Chichester in the newly created position of Chief Marketing Officer. JumpCrew partners will benefit from the same marketing leadership Chichester brought to projects with Apple, Kaiser Permanente and Western Union. He will lead a growing team of more than 20 marketers.

Chichester was previously at MullenLowe Mediahub and MullenLowe Profero where he was Global SVP of Search, Content Marketing and was recognized as AdAge’s 40 Under 40 list (2015). He is currently a 2018 finalist for the Bing Agency Awards Exec of the Year for his exceptional job in championing search and innovating in voice technology. He helped build the MullenLowe Profero search group into a multi-million dollar business in less than a year, and tripled the size of the search team. He was also part of the executive pitch team to win global accounts including Harley-Davidson and Rémy Cointreau among others.

“We are very excited to welcome Lavall to the leadership team of JumpCrew,” said Robert Henderson, Co-founder and CEO of JumpCrew. “His wealth of ad agency experience will help productize—and increase—our data-driven marketing offerings in a way that will accelerate success for our clients and attract new business.”

“I am thrilled to lead JumpCrew’s marketing team and guide the strategies for their growing roster clients,” explained Chichester. “Ad agencies are suffering because most cannot prove ROI, and in contrast JumpCrew is scaling their business rapidly because they drive results and prove ROI through smart technology. On top of that, their company culture is vibrant like electricity. Their commitment to being a learning-focused organization aligns with my personal philosophy. I’m excited to use my craft to innovate and build the future of digital marketing at JumpCrew.”

Highspot Wins Best Overall Sales Enablement Software Solution and Best Content Performance Management Solution Awards

Productivity & Enablement

STS News Desk

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August 24, 2018

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Highspot Wins Best Overall Sales Enablement Software Solution and Best Content Performance Management Solution Awards

Recognized with Two Prestigious 2018 MarTech Breakthrough Awards for a Solution that Improves Both Sales and Marketing

Highspot®, powering modern businesses with the industry’s highest-rated sales enablement platform, has been selected as the winner of the “Best Overall Sales Enablement Software Solution” award and the “Best Content Performance Management Solution” award by MarTech Breakthrough, an independent organization that recognizes the top companies, technologies and products in the global marketing technology industry today. This year’s awards program attracted more than 2,000 nominations from over 12 different countries throughout the world.

“We strive to provide the best product experience that adds real business value, which means not being afraid to break boundaries to turn vision into reality,” said Jake Braly, Vice President of Marketing at Highspot. “This recognition is a testament to Highspot’s commitment to delivering a standout solution that enables both sellers and marketers to excel. We are honored by this incredible recognition and promise more innovations on the horizon.”

The mission of the MarTech Breakthrough Awards is to honor excellence and recognize the innovation, hard work and success in a range of marketing and sales technology related categories, including marketing automation, market research, customer experience, marketing analytics, content, sales enablement, social marketing, mobile marketing and more.

“Sales enablement was one of the most competitive categories of the 2018 MarTech Breakthrough Awards program,” said James Johnson, Managing Director at MarTech Breakthrough. “Highspot stood out among other nominees with a brilliant combination of next-generation technology and a well-designed product. Highspot’s 90 percent adoption rate is a significant testament to their success in design and product ingenuity, and we are proud to recognize them with two awards.”

Highspot’s sales enablement platform gives sales and marketing teams the ability to provide guidance alongside sales content, so sellers are ready to have the best conversation with buyers at any point in the sales cycle. From advanced analytics to more than 50 certified technology integrations, Highspot provides best-in-class capabilities that help companies win more business.

“Highspot’s positive impact on our content strategy is being seen across a growing number of departments,” said Phill Sundal, Product Marketing Manager at DiscoverOrg, a sales intelligence market leader. “Sales teams are strategically leveraging visibility into content engagement, where marketing is empowered by a more analytical and data-driven approach to content creation.”

Outreach Unveils New Outreach Voice Suite, Launches New Features to Help Sales Teams Close More Deals

Sales & Marketing

STS News Desk

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August 24, 2018

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Outreach Unveils New Outreach Voice Suite, Launches New Features to Help Sales Teams Close More Deals

New Outreach Voice Introduces Text Messaging, Conversation Intelligence Integration, Simplified Pricing & Back-to-back Sequence Steps

Outreach, the leading sales engagement platform, today announced a new and vastly enhanced Outreach Voice suite, the market-leading voice suite for sales teams. The new Outreach Voice suite introduces four key features that provide a simple, reliable and powerful solution to help salespeople close more deals. This includes text messaging, four conversation intelligence integrations, a simplified pricing structure and back-to-back sequencing that allows sellers to schedule a sequence of touchpoints, one after the other, to increase connect rates.

Sales voice solutions typically focus on power dialing – automated dialing systems that prioritize a high volume of calls over quality. For the modern sales team, having a voice solution is necessary and critical. However, relying only on cold calling results in a dismal 9 percent connection rate. In order to target the other 91 percent, sales reps need a suite of tools to ensure they’re connecting in a meaningful way. Outreach is focused on providing a holistic solution that emphasizes relationship building and results.

“We’ve learned it takes more than just a single cold call to connect with prospects and customers — we see much higher connect rates when calls are coordinated with other touch points,” said Manny Medina, CEO and co-founder of Outreach. “That’s why we’re taking a more holistic approach with our voice suite by incorporating more capabilities that help you connect with your customer in a meaningful way.”

The new Outreach Voice suite introduces:

Text messaging. With nine out of 10 buyers preferring texts over emails and phone calls, Outreach Voice now provides text messaging capabilities, resulting in stronger relationships and higher response rates.
Conversation intelligence integrations. Outreach will now provide seamless integration with conversation intelligence solutions, including Chorus, Gong, ExecVision and Avoma. These services provide salespeople with meaningful insights to make their next call a win.
Simplified pricing structure. There will now be simplified pricing for voice usage, providing customers with predictable and transparent billing with no hidden terms or conditions.
Back-to-back sequence steps. Users will now be able to structure sequences to immediately follow up a call with another touchpoint, like email or a text, to increase connect rates.

Field Squared Releases Infographic on Three Benefits of Spatial Field Service Operations Data Analysis

Productivity & Enablement

STS News Desk

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August 24, 2018

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Field Squared Releases Infographic on Three Benefits of Spatial Field Service Operations Data Analysis

Field Squared, Inc.™, the industry’s first Field Service Management Process Automation Platform, has released its infographic: Three Benefits of Spatial Field Service Operations Data Analysis. The infographic provides a visual walk-through of the time and space dimensionality of field service management, a concept made popular by Field Squared.

Customers seeking a field service management solution typically focus on simple scheduling and work order management. Field Squared’s new infographic seeks to educate field service organizations to the undervalued benefits of conducting spatial field service operations data analysis as it relates to asset management and visibility.

Spatial field service operations analysis is when insight is gained through spatially oriented information to manage field service work. The infographic details how cost-based reporting, field workforce efficiency and improving the customer experience all come into play.

“The lack of understanding of the time and space aspect of field service management is a missed opportunity for field service organizations,” said Mark Percy, VP of Technology at Field Squared. “Our infographic discusses how such analysis impacts an organization’s effective field service asset management strategy as well as their approach to automated workflows. The infographic is an educational tool we hope is also useful in making changes to current field service operations analysis processes.”

Brillio Earns Highest Customer Satisfaction Rating Among Salesforce Gold Consulting Partners In North America

Sales & Marketing

STS News Desk

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August 24, 2018

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Brillio Earns Highest Customer Satisfaction Rating Among Salesforce Gold Consulting Partners In North America

Acquisition of Comity Designs Combined with Multiple Wins in Salesforce Marketing Cloud and CPQ Demonstrate Company’s Expanded Focus on Front Office/Back Office Capabilities

Brillio, the global digital and technology consulting company, today announced that with the recent acquisition of Comity Designs, it has achieved the highest possible customer satisfaction ranking (CSAT 10/10) among nearly thirty Salesforce gold partners in North America – based on data compiled from Salesforce’s user survey.

Through its March 2018 acquisition of Comity Designs, Brillio offers a complete front and back office portfolio of solutions to serve customers, as they undergo digital transformation. The combination of the Comity acquisition and a deep focus on Salesforce Marketing Cloud and CPQ gives Brillio a competitive advantage in the digital marketplace.

“As a Gold Partner with numerous end user deployments in Marketing Cloud and CPQ, we are committed to our position as the Salesforce multi-cloud specialist,” said Raj Mamodia, CEO of Brillio. “Receiving the highest possible CSAT rating validates Brillio’s strengths and capabilities in managing large-scale, complex digital transformation projects for enterprises that want to enhance their customer engagement strategy. Our expertise in integration platforms and intelligence, along with our strong Salesforce capabilities, positions us to be the partner of choice for driving digital transformation for our customers.”

Brillio recently released the Salesforce Lightning-ready version of its Time Tracker, a service cloud-based product to optimize service operations, as well as the new Intelligent Sales Platform designed to address the needs of today’s highly mobile sales teams.

Brillio and Comity: an End-to-End Digital Innovation Leader

Brillio’s continued trajectory as an established leader in the deployment of digital strategies is supported by the company’s critical initiatives this year. The addition of Comity to Brillio’s digital solutions suite exemplifies its commitment to the delivery of innovative end-to-end solutions designed to guide customers through each step of their cloud-based business transformations and makes Brillio a partner of choice for front-office transformation engagements.

Autosoft Offers More Integration Options With Growing Third-Party Partnership Program

Pipeline Management

STS News Desk

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August 24, 2018

0

Autosoft Offers More Integration Options With Growing Third-Party Partnership Program

Dealers using Autosoft’s DMS can choose from over 200 solutions to enhance customer experiences and generate more profits

Autosoft, Inc., a leading national dealer management system (DMS) provider, announces the growth of their Connect program with sixteen new third-party partners. Additional partners give dealers more affordable options for integration with their DMS.

New Autosoft partnerships include Armatus Dealer Uplift, ARSloaner, Aspire Marketing Services, Auto Data Direct, Inc., AutoLoop, CRMSuite, DealerOps, DealerSync, GoMoto, Honcker, Quality Assurance, SMART Payment Plan, Tail Light LLC, Talk Options, TEXT2DRIVE, and Votenza Systems. All partners offer services and products that help automotive dealers increase profits and efficiencies, and, ultimately, deliver better customer experiences.

Armatus Dealer Uplift increases your warranty parts profits with a retail warranty parts and labor reimbursement submission service.
ARSloaner manages your loaner fleet, prints all forms, and tracks required manufacturing data with a cloud-based system.
Aspire Marketing Services maximizes your closing potential, increases satisfaction, and drives traffic with the right message at the right time.
Auto Data Direct, Inc. expedites and simplifies dealer processes, including metal plate issuance and print-on-demand temporary tags.
AutoLoop delivers high ROI and more loyal customers with proven dealer-centric sales, service, and marketing solutions.
CRMSuite grows your sales with artificial intelligence and intuitive follow up in an all-in-one business intelligence tool.
DealerOps is a user-friendly enterprise analytics, data intelligence, and performance management solution that is accessible anywhere, anytime, and on any device.
DealerSync increases your leads and conversion rate with a responsive website and Inventory Management Suite.
GoMoto streamlines your service lane through check-in and payment processes with customer facing kiosk technology.
Honcker lets dealers stop chasing leads and start closing orders with 100% online VIN-specific leasing in just three steps.
Quality Assurance manages your service and sales retention with CSI factory score solutions and affordable mail, email, and phone prices.
SMART Payment Plan increases sales and finance gross and sells more cars and F&I products with smaller, automated loan payments.
Tail Light LLC improves F&I Sales and Management with menu, reporting, electronic contracting, and mobile solutions.
Talk Options allows dealers to communicate with customers more efficiently while increasing Repair Order totals and customer satisfaction.
TEXT2DRIVE is the most powerful and comprehensive texting platform in the industry today.
Votenza Systems is a simple-to-use lead management tool and full CRM with a unique life-cycle marketing and equity tool.

“Our dealers’ needs are evolving, and we’re excited to continue expanding our partner relationships to give them more options,” said Autosoft Connect Program Director, Dale Novotniak. “Our dealers get deep integration between Autosoft’s DMS and our third-party partners’ solutions. We also remain committed to keeping our third-party integration fees among the lowest in the industry.”

Autosoft offers complete integration between their DMS and many CRM, Sales, Marketing, Inventory, F&I, Parts, Service, and other third-party solutions. By continuously adding new partners, Autosoft makes it easier to create a more profitable dealership with more satisfied customers.

Reapit to Demo New Platform Integrating Agentbox’s Sales CRM

Pipeline Management

STS News Desk

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August 24, 2018

0

Reapit to Demo New Platform Integrating Agentbox’s Sales CRM

The Strategic Partnership Will Provide Agents with Additional Features, Functionality, and Support On Sales CRM

Reapit and Agentbox, will be showcasing their joint platform that offers the latest features and support to real estate agencies across Australia.

What: Reapit will be attending ARPM 2018, showcasing its joint solutions with Agentbox that help estate agents and property managers have a connected view of customers on both desktop and mobile applications.
Who: David Sloane, COO, Reapit Australia, is available for 1:1 media briefings, as well as to provide commentary on the keynotes and real estate market trends
When: 19-20 August 2018
Where: Booth 33, ARPM Conference, The Star, Pyrmont, Sydney, NSW 2009

Reapit joined forces with Agentbox, the leading real estate CRM solution in Australia in May 2018.

IRIS CRM Announces Merchant Funding Integration with Fundomate

Pipeline Management

STS News Desk

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August 24, 2018

0

IRIS CRM Announces Merchant Funding Integration with Fundomate

New feature allows ISOs to increase profits and helps merchants access up to $500k in funding without leaving CRM portal

Fundomate, a leading fintech company focusing on the alternative lending space, and IRIS CRM, a premier merchant services CRM servicing clients in the payment industry, today announced their integration which will enable mutual clients with the ability to offer quick and reliable working capital to their merchants.

The integration with Fundomate has enabled us to create a one-click business funding platform as a unique value proposition for our clients. By leveraging Fundomate’s multi-offer technology, IRIS CRM can now connect merchants with a self-service method to apply for funding when they need it from their merchant processing portal.

“Over the last year we invested into our technology tremendously in order to bridge the gap between our partners’ merchants and the business capital that they need in order to grow their businesses,” says Sam Schapiro CEO and Founder of Fundomate.

The integration with Fundomate cuts out the need for a tedious application process by leveraging an automated application process that will deliver multiple offers to merchants and puts them in control. ISOs that use the Fundomate integration will earn a commission for every deal that is funded. Fundomate is an independent provider of financing services and does not compete with payment processors for merchant accounts.

“We are excited and proud of the benefits that integrating with Fundomate will bring to our mutual clients,” said Jason Weinberger, SVP of Sales and Marketing at IRIS CRM. “An automated funding platform is a gap that we identified in the industry and the ability to offer ISOs a way for their merchants to receive funding offers without leaving IRIS CRM will be a game changer for our clients.”

Custom Trade Show Exhibit Designer, Gilbert, Lays Out the Most Important Steps in Trade Show Planning

Pipeline Management

STS News Desk

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August 24, 2018

0

Custom Trade Show Exhibit Designer, Gilbert, Lays Out the Most Important Steps in Trade Show Planning

Custom trade show booth design company, Gilbert, explains how to plan for success at your next trade show.

Success at a trade show boils down to planning and attention to detail. Gilbert breaks down the most important steps in the planning process:

Start early. The more time you have to prepare for a trade show the better. Ideally, you want to leave yourself as much time as possible to plan for the event. You want to begin this process at least 4-6 months in advance to ensure enough time for proper planning. This amount of time gives you room to coordinate every detail to perfection.
Research. Research your options. You want to attend the trade shows that will put you in front of your target audience. You can email the trade show event director for more information regarding the event. Looking over data from the previous years’ shows can be very informative. You can usually find out how many people attended, the companies they represented, and whether the trade show was successful. To decipher whether a show was successful, look at year-to-year attendance. Growing attendance is a good sign, while declining or stagnating attendance is a red flag. Consider how long the event has been around and how well it has been publicized. You should also be sure to investigate the show organizer’s reputation. Ideally, the show you attend will have strong attendance trends, be well publicized, and organized.
Hire a trade show booth designer. Creating a custom branded environment for your trade show space is nearly impossible if you’re unfamiliar with how to do so. The best thing most businesses can do is hire a professional to help them create their space. A professional exhibit design company will know how to create a theme for your booth that reflects your brand and helps you achieve your goals. Many of them can also handle fabrication, shipping, installation, dismantling, and storage, making your entire trade show experience simpler and more enjoyable.
Prepare a CRM. You’ll need a way to collect contact information at the show. Directly inputting attendee information into a CRM as they share it with you is typically the easiest way to collect this kind of data. When data gets put into a CRM, it’s easier to organize and utilize following the trade show.
Select and train staff. Plan to bring your best sales people to the event. Brief them on the purpose and goals of the event, while providing any additional training as needed. It’s usually a good idea to provide staff with uniforms for the event so your team will be easily recognized in a crowd.
Arrive early. Plan to scope-out the event space a few days early. Even if a trade show booth design company is delivering and installing your booth, it’s still best to get a feel for the event space prior to the big day. Arriving early also frees up time to confirm the meetings you’ve scheduled with other attendees and plan your schedule for the event..

Monet Software Announces Workforce Management for Amazon Connect – a Cloud Scheduling and Forecasting Solution for Contact Centers Using Amazon Connect

Jumpcrew Hires Lavall Chichester as Chief Marketing Officer

Highspot Wins Best Overall Sales Enablement Software Solution and Best Content Performance Management Solution Awards

Outreach Unveils New Outreach Voice Suite, Launches New Features to Help Sales Teams Close More Deals

Field Squared Releases Infographic on Three Benefits of Spatial Field Service Operations Data Analysis

Brillio Earns Highest Customer Satisfaction Rating Among Salesforce Gold Consulting Partners In North America

Autosoft Offers More Integration Options With Growing Third-Party Partnership Program

Reapit to Demo New Platform Integrating Agentbox’s Sales CRM

IRIS CRM Announces Merchant Funding Integration with Fundomate

Custom Trade Show Exhibit Designer, Gilbert, Lays Out the Most Important Steps in Trade Show Planning

Popular Posts

Monet Software Announces Workforce Management for Amazon Connect – a Cloud Scheduling and Forecasting Solution for Contact Centers Using Amazon Connect

Jumpcrew Hires Lavall Chichester as Chief Marketing Officer

Highspot Wins Best Overall Sales Enablement Software Solution and Best Content Performance Management Solution Awards

Outreach Unveils New Outreach Voice Suite, Launches New Features to Help Sales Teams Close More Deals

Field Squared Releases Infographic on Three Benefits of Spatial Field Service Operations Data Analysis

Brillio Earns Highest Customer Satisfaction Rating Among Salesforce Gold Consulting Partners In North America

Autosoft Offers More Integration Options With Growing Third-Party Partnership Program

Reapit to Demo New Platform Integrating Agentbox’s Sales CRM

IRIS CRM Announces Merchant Funding Integration with Fundomate

Custom Trade Show Exhibit Designer, Gilbert, Lays Out the Most Important Steps in Trade Show Planning

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