Rocket Software, a global technology leader that develops enterprise software for some of the world’s largest companies, announced David Downing has been named the company’s Chief Revenue Officer (CRO). Downing assumes the role as Rocket Software focuses on continued growth
Spanish-speaking agents now have access to bilingual conversation excellence features to drive conversions, maintain compliance, and improve customer experiences Balto, the #1 real-time guidance platform for contact centers with over 140 million guided conversations worldwide, announced that its flagship product,
69% of SMBs report their organizations face critical and expanding cybersecurity threats, making 24/7 coverage essential to mitigating cyberattacks Pondurance, a leader in Managed Detection and Response (MDR) services, announced today findings from a commissioned study conducted by Forrester Consulting
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