Cadalys, Inc. today announced it has launched a native ITSM (IT Service Management) application on Salesforce AppExchange, empowering customers to adopt and actualize the ITIL® framework to deliver services and support for employees, customers and partners on a single platform.
Cadalys Service Management’s ITSM Capabilities Deliver a Fully Unified, ITIL-Informed Service Experience
ITIL, also known as the Information Technology Infrastructure Library, is a framework of best practices that provides comprehensive, practical and reliable guidance for establishing an effective service management system. With millions of practitioners globally using ITIL to align IT and digital services with business strategy and customer needs, ITSM technologies have become a critical tool in helping businesses adapt the framework to address their specific needs.
Through Cadalys’ solution on AppExchange, customers benefit from pre-configured, out-of-the-box ITIL processes and workflows that work with Salesforce Service Cloud, enabling companies to unify service delivery operations without relying on additional software or complex integrations that can create silos and increase technology and maintenance costs. One of the benefits to being native to Salesforce is that customers can capitalize on existing team skill sets to get up and running faster, more affordably, and with greater flexibility and scalability than solutions outside of Salesforce.
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Comments on the News
“Today, businesses are literally being built on ITIL, and we’re seeing more and more Salesforce customers embrace the framework as they look for ways to manage risk, strengthen relationships and drive cost efficiency— not just in IT, but across any service delivery function,” states Marc Friedman, Cadalys Founder and CEO. “Our goal was to build a solution that would have ITIL standards baked in so customers wouldn’t have to spend a year and millions of dollars customizing it to fit their needs. The result is a highly intuitive ITSM solution that is easy to set up, user-friendly enough for non-technical stakeholders, and flexible enough to apply ITIL in multiple service management use cases.”
“Cadalys Service Management is a welcome addition to AppExchange, as it powers digital transformation for customers through continual service improvement for employees, customers and partners alike,” states Woodson Martin, General Manager of Salesforce AppExchange. “AppExchange is constantly evolving to enable our partners to build cutting-edge solutions to drive customer success.”
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