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SalesFocus Delivers Advanced Sales & Marketing Visual Analytics Solution

SalesFocus Solutions, developer of the MARS product suite for the asset management industry, announced today that its new MARS v9 platform is available for general release.

“We are excited about the value that this new major release of MARS will provide to our asset management clients to assist them with increasing sales and retaining assets within their retail and institutional businesses,” said David Halligan, Director of Sales and Account Management.

The MARS product suite is designed to accommodate the unique product distribution and reporting needs of the asset management industry and includes features such as: DCIO/Retirement platform analytics to automate and organize DCIO data imports, enhanced sales and marketing features to allow firms to better target key consultants and advisors, a flexible segmentation engine, market share reporting capabilities, and ETF reporting.

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“SalesFocus Solutions is continuously improving its products and services to meet the changing needs of the asset management industry,” said Aaron Wong, MARS Product Manager.

Aaron added, “This newest version melds the latest advances in visual graphics technology with advanced analytics to provide unique strategic business insights for our asset management clients.”

The MARS Product Suite continues to transform the sales and marketing analytics and reporting landscape for asset managers and gives SalesFocus Solutions’ clients a competitive advantage by identifying new potential business opportunities to expedite growth.  MARS provides the ability to quickly obtain information through the visualization of data. The innovative MARS product design takes business analytics to a completely new level by leveraging enhanced graphical data visualization techniques to transform sales, asset, contact, and activity data into actionable business insights.

SalesFocus Solutions’ Director of Professional Services, Jill Santandreu said, “This new major release of MARS, combined with our superior data cleaning services and our new Unify Rep prospecting service, provides a competitive advantage for our clients who are working to grow their businesses in this highly volatile market environment.”

Currently, SalesFocus Solutions MARS, founded in 1999 and based in San Rafael, California, is the asset management industry’s all-in-one sales and marketing solution for actionable intelligence. MARS (Marketing And Reporting Sales) aggregates data from multiple and diverse sources and provides data visualization, report writing, and market intelligence capability. We have a diverse, global client base of leading and boutique asset management firms. As of October 2018, MARS serves clients with more than $3 trillion in assets under management.

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Oracle Data Cloud Launches ‘Pre-Bid by Moat’ to Help Marketers Identify Brand Safe, Fraud Safe, & Viewable Ad Inventory

Pre-Bid by Moat Will Be Integrated with Top DSPs Including Adobe Advertising Cloud, Amobee, Basis by Centro, dataxu, MediaMath, The Trade Desk, and VideoAmp

Oracle Data Cloud has announced Pre-Bid by Moat, a placement solution for marketers to identify and utilize ad inventory that meets their high standards for third-party viewability and invalid traffic (IVT). These new capabilities will join existing brand safety segments available through Oracle Data Cloud to create a powerful suite of media-spend protection offerings.

At the time of this announcement, Patrick Jones, Group Vice President and General Manager, partnerships, Oracle Data Cloud.

Patrick added, “Our contextual intelligence platform reviews and classifies billions of pages and apps with language-based algorithms, so we can categorize the content of each page as safe and brand-appropriate. By integrating that brand safety with our leading IVT and viewability tools, Pre-Bid by Moat gives marketers confidence that their ads are reaching real people, viewable, and appearing in brand-safe environments.”

To make implementation seamless and simple, Pre-Bid by Moat will be integrated with top DSPs, including Adobe Advertising Cloud, Amobee, Basis by Centro, dataxu, MediaMath, The Trade Desk, and VideoAmp.

“Savvy marketers recognize the tremendous financial and reputational risks from misplaced advertising,” said Eric Roza, Senior Vice President and General Manager, Oracle Data Cloud.

Eric added, “Fraud and viewability issues can drain your ad spend and damage your results, while (the) association with offensive or inappropriate content can result in lasting brand damage. Oracle’s Pre-Bid by Moat offers a unified solution to protect media spend for advertisers by bringing together powerful tools to set real-time requirements for viewability, invalid traffic, and brand safety.”

Pre-Bid by Moat helps advertisers to optimize their media buys with:

Granular Viewability Standards. 

Pre-Bid by Moat will allow marketers to set viewability rates for specific ad slots and sizes, offering unprecedented precision before placement.

Invalid Traffic Avoidance.

Pre-Bid by Moat is powered by Moat’s leading IVT measurement technology. Moat’s IVT solutions also benefit from learnings from Oracle’s other anti-fraud acquisitions, including web security and managed DNS from Oracle Dyn, which helps identify abnormal traffic patterns on the web and detect and block malicious non-human traffic.

Contextual Brand Safety Analysis.

Using the contextual intelligence platform from its Grapeshot acquisition, Oracle Data Cloud analyzes and interprets the actual content of each web page, not just its URL-level keywords.

“The growth of digital advertising over the past decade has been staggering. In order to sustain that growth in the years to come, marketers must trust the effectiveness of the media they purchase,” said Lewis Rothkopf, General Manager of Media and Growth Channels, MediaMath.

Lewis added, “We’re excited to be one of the first to make Moat’s first-in-class ad measurement actionable for media buyers. We’re confident this collaboration will help advertisers reduce waste and protect consumer trust.”

“Some brand safety solutions ask websites and apps to grade their own homework through self-reported URL keywords describing the content on their sites,” said

Currently, Oracle Data Cloud helps marketers use data to capture consumer attention and drive results. Used by 199 of the world’s 200 largest advertisers, our Audience, Context and Measurement solutions extend across the top media platforms and a global footprint of more than 100 countries. We give marketers the data and tools needed for every stage of the marketing journey, from audience planning to pre-bid brand safety, contextual relevance, viewability confirmation, fraud protection, and ROI measurement. Oracle Data Cloud combines the leading technologies and talent from Oracle’s acquisitions of AddThis, BlueKai, Crosswise, Datalogix, Grapeshot, and Moat.

Condor Ferries Chooses RateGain for Next-Gen Revenue Management

Integrates with RateGain’s FerryGain, to Receive Accurate Forecasting & Pricing Recommendations

RateGain, the market leader in BI, distribution & revenue management, for travel & hospitality industry, has announced its strategic partnership with Condor Ferries, one of the leading operators of passenger & freight ferry services, to streamline and enhance their revenue management capabilities. The integration with FerryGain would allow the company to accurately forecast demand of their sailings and receive effective price recommendations. This partnership is part of Condor’s digital strategy to improve customer experience and forecast demand.

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FerryGain is a new age revenue management tool designed specifically for the ferries, to provide them with accurate forecasting and pricing insights using advanced Machine Learning techniques.

Commenting on the partnership, Apurva Chamaria, Chief Revenue Officer, RateGain, said, “Condor Ferries is a forward-looking player and is investing in providing a seamless experience to its customers. We are proud to collaborate with them and are confident that integrating with FerryGain would streamline and upscale their revenue management capabilities.”

The easy-to-use UI of FerryGain would facilitate Condor Ferries with strong analytics and Business Intelligence (BI) reports and would provide filters to choose sailing dates, vessels, etc. for forecasting and price recommendation.

Kerry Jalie, Condor Ferries’ Head of Change Management & Development, said, “Condor’s pricing model is complex as it requires daily, weekly, monthly and seasonal variations in seat inventory along with (the) historic data to allow for accurate forecasting and revenue optimization.

We selected RateGain for their proven experience and expertise in the travel industry and are delighted to be the launch customer for their Product. We are confident that our partnership will prove beneficial for Condor’s business.”

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Currently, RateGain is a leading provider of cloud-based innovative solutions for the Travel & Hospitality Industry. RateGain provides the latest technology in rate intelligence, price optimization, seamless electronic distribution, & brand engagement. In 2018, RateGain acquired DHISCO to become the leading, comprehensive travel & hospitality technology distribution platform.

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Altair Announces Agreement to Acquire Datawatch

Altair and Datawatch Corporation have together announced the signing of a definitive merger agreement under which Altair has agreed to acquire Datawatch. Under the terms of the agreement, Altair will pay $13.10 per share in cash, representing a fully diluted equity value of approximately $176 million. The transaction was unanimously approved by the Boards of Directors of both companies.

James Scapa, Altair’s Founder, Chairman, and Chief Executive Officer, commented, “Bringing Datawatch into Altair should result in a powerful offering consistent with our vision to transform product design and decision making by applying Simulation, Data Science and Optimization throughout Product Lifecycles. We see a convergence of simulation with the application of machine learning technology to live and historical sensor data as essential to creating better products, marketing them efficiently, and optimizing their in-service performance.   Datawatch is a great team of people with best-in-class products, and we look forward to their joining us.”

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Altair believes the acquisition of Datawatch is compelling for a number of reasons, including —

  • The data analytics and data science markets are evolving rapidly to leverage many of the same technologies, such as high-performance computing and visualization, as Altair has been leveraging in simulation for many years.
  • Datawatch’s solutions, which include data prep, data prediction, and real-time high-volume data visualization technologies, are highly relevant and applicable to almost any company and vertical market.
  • There is a strong opportunity to cross-sell Datawatch products into Altair’s primarily manufacturing customer base, which will be facilitated by applying Altair’s proven licensing models to Datawatch solutions.
  • Datawatch’s historical strength has been in the financial services and capital markets sectors. There is a meaningful opportunity to disrupt these markets and expand usage by making it easier to access products through Altair’s licensing model, and there is a cross-sell opportunity with some relevant Altair products in these markets.

Michael Morrison, CEO at Datawatch, added, “The Datawatch team is excited to join Altair and benefit from its long track record of success with developing and bringing to market highly differentiated software technology across diverse industry verticals. We feel great about the cultural alignment and look forward to driving continued innovation in our market-leading solutions as an integral part of Altair’s vision.”

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Terms of the Transaction

Under the terms of the definitive merger agreement, Altair will commence a tender offer within ten business days to acquire all of the outstanding shares of common stock of Datawatch for $13.10 per share in cash. This represents a 35% percent premium to the closing price of Datawatch’s common stock on November 2, 2018. The tender offer is subject to customary closing conditions, including the tender of at least a majority of the outstanding shares of Datawatch common stock and the expiration or early termination of the applicable waiting period under the Hart-Scott-Rodino Antitrust Improvements Act of 1976. Following the closing of the tender offer, a wholly-owned subsidiary of Altair will merge with and into Datawatch, with each share of Datawatch common stock that has not been tendered being converted into the right to receive the same $13.10 per share in cash offered in the tender offer. The transaction is anticipated to close in the fourth quarter of 2018.

Funding for the transaction will come primarily from cash, coupled with the utilization of borrowings under Altair’s existing credit facility.

RBC Capital Markets, LLC is acting as an exclusive financial advisor to Altair. GCA Advisors is acting as an exclusive financial advisor to Datawatch. Legal counsel for Altair is Lowenstein Sandler LLP and legal counsel for Datawatch is Choate Hall & Stewart LLP.

Conference Call Details

Altair will host a conference call and webcast today, 5 November 2018, at 8:30 a.m. (Eastern Time), to discuss the details of the acquisition.  Please note this call will only review today’s announcement. The Company will release and review its third quarter 2018 results in its regularly scheduled earnings conference call after the close of market on Thursday, 8 November 2018 at 4:30 p.m.

Currently, Altair transforms design and decision making by applying simulation, machine learning, and optimization throughout product lifecycles. Altair’s broad portfolio of simulation technology and patented units-based software licensing model enable Simulation-Driven Innovation for Altair’s customers. With more than 2,000 employees, Altair is headquartered in Troy, Michigan, USA and operates 71 offices throughout 24 countries. Altair serves more than 5,000 customers across broad industry segments.

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Mojo Networks Chooses Impartner to Automate and Scale Channel Program

Impartner’s award-winning technology ‘does the work of 10 channel managers,” allows the channel team to spend less time behind the computer and more strategic, more value-added, face-to-face time with partners

Cloud-managed Wi-Fi platform powerhouse Mojo Networks is bringing smart, self-healing, infinitely scalable cognitive Wi-Fi to the market in a big way. As the company worked to scale its partner network with a ‘disaggregated” model to include distributors and traditional hardware partners, they began the search for a channel management solution that would allow them to more easily manage their robust, multi-touchpoint indirect sales process. Their legacy PRM solution at the time, provided by their CRM vendor, made that management process difficult and could simply not provide the visibility into their indirect sales they were looking for.

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Enter, Impartner Partner Relationship Management (PRM) technology, the industry’s best-selling, most award-winning PRM solution, which was recently named a leader in the “The Forrester Wave™: Partner Relationship Management, Q4 2018.”

In a new video case study released recently, Mojo Networks Director of Global Channels, Brian Thomas, details the company’s journey to upgrade the company’s PRM solution to one built from the ground up to truly automate channel operations, optimize partner performance and help the company scale its channel operations.

“When we heard about Impartner, Mojo was still very much a startup,” said Thomas. “We understood that we needed to build a scalable channel with high visibility because if you can’t measure it, you can’t manage it. So that’s why we came to Impartner initially because we needed to make sure that the foundation was right. It was crucial as a startup. We didn’t have the luxuries of larger companies that have massive channel organizations, so we needed to make sure that at least foundationally, we had the management piece right to manage our partners. And that, of course, is what PRM is all about.”

Since implementation, Thomas said that the response from the company’s channel team has been tremendous. “Our channel account managers spend a lot less of their day on the mundane tasks that they’d normally be assigned, and more value-added, face-to-face time with their partners on more strategic initiatives,” said Thomas. “They tell me, ‘This is the simplest portal I have ever used because I can literally register a deal and have full visibility into that registration within 30 seconds.'”

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Most important, stresses Thomas, is the impact automation has had on Mojo’s ability to scale.  “Had we not implemented Impartner, we would have had to expand our team five to 10 more additional people,” Thomas said.

Thomas added, “Simply put, it’s automation. If you’re looking to build out and scale your organization, whether it’s from scratch or you’re mid-tier, this is the necessary tool you need to succeed in the channel, because this is an automated piece of your channel network. If you’re hiring channel account managers, distribution managers, marketing managers – this is a way for them to get that 20 percent more done a day.”

Currently, Impartner helps companies worldwide transform the performance of their indirect sales, increasing revenue an average of 31 percent and reduce administrative costs as much as 23 percent in the first year of use alone.

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Hotshot Hires Srini Murty as CRO

Srini Murty to lead sales and marketing at Hotshot for a new mobile business collaboration leader, poised for global growth with its unique zero-trust, time and location-based solution
Srini Murty, Chief Revenue Officer at Hotshot.

Hotshot has announced the addition of Srini Murty as Chief Revenue Officer. Srini Murty is responsible for revenue building and company growth through aligning market dynamics and customer needs with product development. His hiring immediately follows the closing of Hotshot’s first outside funding round of over $1 million USD with 9i, a newly formed technology investment fund.

“Srini is a dynamic and proven leader in business development, customer growth, marketing, sales, global channel, and partner strategy,” said Aaron Turner, CEO of Hotshot.

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Aaron added, “We are proud to have him on board — he is an ideal fit to help drive our next phase of growth.

Murty has over 20 years of experience at startups with successful results and exits. At Zimperium, he accelerated revenues through strategic channels including Deutsch Telekom, Telefonica, Mobile Iron and McAfee. He secured large direct customers, increasing revenue from zero to several million USD annually.

At E2open, Srini Murty tripled revenues from IBM and Lenovo in under two years, paving the way for a successful IPO and eventual buyout. At i2, he built European operations from the ground-up, supporting the growth of corporate revenues surpassing $1 billion USD annually, and contributing to the company’s public valuation of over $65 billion.

The Hotshot mobile platform for employee communication uses zero-trust based time and location-based encryption technology, so businesses can control where and when employees are able to exchange texts. And, employers can permanently claw-back past texts if an employee leaves the company.

Hotshot mobile messaging platform providing zero-trust, time & location based control to businesses.

Hotshot puts employers in control of data at a fraction of the cost of more complicated solutions and minimizes labor law liability and customer data privacy exposure. In addition to off-the-clock wage violations related to texting off-hours, regulations in sectors like financial and healthcare, combined with GDPR, make employee texting rife with risk.

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Recent coverage by 451 Research affirms Hotshot’s value proposition. Senior Analyst Raúl Castañón said, “Hotshot’s solution delivers a novel approach to help organizations address security and privacy requirements stemming from regulations that require enterprises to have data controls in place protecting sensitive data and complying with labor laws. Their approach comes to market at a pivotal time with GDPR in-force now, and new data privacy laws being passed throughout the US.”

Currently, Hotshot® is a fast, easy-to-use platform for team messaging that is secure and compliant with labor laws and regulatory requirements. It empowers employees to harness Speed, Convenience, and Efficiency of texting while reducing employer liability concerning both privacy and security. Designed by an international team of regulatory compliance and security technology experts, Hotshot uses state-of-the-art encryption to protect data wherever it may be and whenever it is needed.

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New Report: Content Supply Chain Challenges Obstruct Customer Continuity

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SDL’s Study Highlights Impact on Companies’ Top Business Objectives and Provides Key Recommendations to Follow During the Content Supply Chain

SDL, a global leader in Content Creation, Translation, Management and Delivery, announced the results of a Forrester Consulting study, highlighting that only a third of companies (30%) believe their customer’s journey is completely continuous, and the critical role of content in delivering continuous digital experiences.

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SDL is the global leader in Content Creation, Translation, and Delivery.

According to the November 2018 study, ‘Today’s Content Supply Chains Prevent Continuous Customer Journeys,’ commissioned by SDL, companies are struggling to handle the growing volume and velocity of content. They also rely too heavily on a collection of Web Content Management Systems, network drives, human translation, and document management systems, to build their customer experiences. This, alongside internal silos, introduces fragmented experiences for customers looking to engage with a brand. In fact, 80% of firms believe that current content supply chain challenges impede their ability to deliver on top business objectives.

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To deliver on top business objectives and serve empowered customers, the study reveals that companies must adopt processes and tools that ensure content is delivered in a continuous journey, and avoid disjointed hand-offs that result from organizational silos.

Content decision makers need a comprehensive and holistic content management strategy that atomizes and automates the content supply chain and ensures product, marketing, sales, and support information are up-to-date, consistent, and personalized for the customer’s need at the moment.

Product information is highlighted as a key enabler for success. Companies agree that improving access to product information would have the single greatest positive impact on customer journey continuity, while three-quarters (77%) confirm that keeping product information relevant and up-to-date is critical.

At the time of this announcement, Peggy Chen, Chief Marketing Officer, SDL, said, “Customers today are more empowered than ever. They use a wide variety of content, including in-depth product information such as manuals, user guides, and technical content, to educate themselves throughout their buying journey. Any inconsistency or hurdle in that journey puts their willingness to buy at risk.”

Peggy added, “We’re addressing these issues head-on with our SDL Tridion DX solution, giving global businesses a way to build a solid content supply chain and blend marketing, sales, and in-depth product content into a relevant, continuous digital experience.”

More than half of firms expect improved brand consistency, and customer and partner experience if they’re able to centralize, automate and optimize their content supply chain. A Global Content Operating Model (GCOM) addresses these challenges, providing a comprehensive strategic framework for managing content by unifying platforms, processes, and people.

“Brands today have a huge opportunity to engage with millions of customers, but they’re spending too much time fixing content problems – rather than developing strategies and experiences that deliver business growth,” said Andrew Bredenkamp, Founder and CEO, Acrolinx. “A GCOM can help streamline the whole process – from content creation, management and translation all the way to delivery – and rapidly deliver tangible ROI.”

For the study, more than 200 interviews were conducted with business leaders (managers through to CEOs) responsible for setting the strategy for their company’s content supply chain at firms with greater than $1B in revenue. These included manufacturing, technology, pharmaceutical, consumer product goods, electronics, financial services, and automotive organizations in the US, Canada, UK, Germany, and France.

For over 25 years, SDL has helped companies communicate with confidence and deliver transformative business results by enabling powerful experiences that engage customers across multiple touchpoints worldwide.

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The Content Funnel and The Science Project Join Forces

The Science Project continues its Commercial Real Estate expansion

The Science Project, a design agency positioned at the forefront of retail innovation and the new Brand Landscape, and The Content Funnel, a leading Content Marketing platform that services hundreds of the industry’s top real estate companies, have announced a joint venture to deliver best in class Branding, Content Creation, and Sales Marketing services specifically for the commercial real estate industry. Working together, they have built a complete end-to-end sales and marketing platform to support the continued growth of commercial real estate.

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The Content Funnel creates high quality, original and affordable real estate content and social media campaigns at any scale.

The Science Project has created breakthrough work for premier mall properties such as Simon and Macerich, best in class brands like Nike and Estee Lauder, and even created Holiday experiences for Barneys, Saks 5th Avenue and Bloomingdales.

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The new partnership will give CRE professionals and companies access to The Science Project’s creative retail marketing and advertising services through The Content Funnel.

“There is still no more valuable place for brands to communicate with customers than the physical square foot,” stated Jeremy Bergstein, CEO and President, The Science Project.

Jeremy added, “Connections made, messages delivered, and emotions created in physical spaces are unforgettable,” Bergstein concluded.

“I’m thrilled to be partnering with The Science Project,” stated Sarah Malcolm, COO of The Content Funnel.

Sarah added, “Their passion to transform real estate is like no other that I have seen, and I am excited for us to come together to deliver the best in marketing and innovation to the industry.”

Currently, The Science Project is a strategic consultancy and creative innovation agency specializing in extracting new value from existing spaces. They work with modern Brands, Retailers and Property Owners to capitalize on changing consumer behaviors.

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GoUSA TV Launches Streaming Video App to Deliver Premium Travel Content to Smartphone Users Around the Globe

GoUSA TV announced that the GoUSA TV app is now available for download on iOS and Android devices around the world. The app harnesses the power of entertainment to inspire overseas travelers to consider a U.S. destination. A first-of-its-kind connected TV network, GoUSA TV is the definitive source to find real, authentic, and on-demand video content about travel experiences in the USA. The app is currently available to Apple users with iOS 11 and higher.

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The app launch is an extension of Brand USA’s strategy to immerse audiences in an entertainment-led point of view of the USA and includes two new programs:

  • Ask A Local takes viewers across the United States and its territories, with local residents in each destination sharing travel tips. Whether it’s the most rewarding hiking and fishing in Minnesota or the most thrilling rodeos in Texas, “Ask a Local” provides the inspiration travelers can only get by talking with someone who really knows the destination.
  • SORTEDfood: Lost and Hungry is a series from SORTEDfood, a popular group of British mates looking for exceptional experiences in food. “Lost and Hungry” is a series where they travel across the United States living by two simple rules – they can’t go anywhere or eat anything unless it has been recommended to them.

As GoUSA TV’s global audience grows, the app will enable Brand USA to continue strategically curating and distributing video content across categories that currently include the Great Outdoors, Road Trips, Food & Drink, and Culture & Events.

“Bringing best-in-class travel video to smartphone users around the world is a huge opportunity to engage with audiences in a way no other destination marketing organization ever has,” said Tom Garzilli, Chief Marketing Officer of Brand USA.

Tom added, “Audiences today are more engaged than ever before and expect the content they love to be readily available on screens large and small alike. Streaming our content to millions of travelers through just a few taps of their finger is an exciting evolution of our strategy to deliver real, authentic storytelling that can inspire travel to the USA.”

GoUSA TV is the premier travel entertainment channel available at viewers’ fingertips where travelers can watch full episodes, documentaries, and films told from the diverse perspectives of real people with no subscription, fees, or logins required. Over the next few months, the app will sample GoUSA TV content through multiple touch points including sponsorships, consumer and trade public relations, and paid social media advertising. New programs and episodes will be uploaded weekly and GoUSA TV plans to expand its library to feature more themes and formats, including series, films, and live videos.

Important features of the GoUSA TV app include the ability to:

  • Watch full episodes and films from the various categories and channels of GoUSA TV;
  • Share videos with friends, family, or colleagues;
  • Cast videos to other screens using Google Chromecast; and
  • Tap the star icon to keep a running list of favorite videos.

This fall, GoUSA TV was at the center of Brand USA’s annual partnership with the National Football League (NFL) UK, sponsoring the London Games Kickoff Concert headlined by Grammy Award-winning singer-songwriter Jess Glynne at Wembley Stadium and hosting a day-long fan fest in Piccadilly Square in September.

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The channel’s launch in March 2018 followed the unprecedented success of Brand USA’s giant screen documentaries, “National Parks Adventure” and “America’s Musical Journey” – in driving storytelling that is relevant, engaging, and real. Brand USA’s multi-screen strategy will continue through the end of the year with ongoing premieres and launches of “America’s Musical Journey” in additional markets around the world.

Currently, GoUSA TV is the premier destination to discover all the possibilities the USA has to offer told from the diverse perspectives of real people. Welcome to GoUSA TV.

GoUSA TV is powered by Brand USA, the destination marketing organization for the United States, and is available for download on your iOS or Android phone or on Roku, Apple TV, and Amazon Fire TV.

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Final Entry Deadline for 13th Annual Stevie® Awards for Sales & Customer Service

Top Sales Awards and Customer Service Awards Final Deadline November 14

The Stevie® Awards, organizer of the world’s premier business awards programs, is accepting entries for the 2019 (13th annual) Stevie Awards for Sales & Customer Service. Entry kits and complete details on the competition are available athttp://www.StevieAwards.com/Sales.

All customer service, contact center, business development and sales departments, teams and professionals worldwide are eligible to be nominated, in addition to new products and services and solution providers used by those professionals. The 2019 awards will recognize achievements since July 1, 2017.

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The final entry deadline is November 14, but late entries will be accepted through January 10, 2019 with payment of a late fee. Finalists will be announced in mid-January, and the Gold, Silver and Bronze Stevie Award placements revealed during a gala awards banquet on February 22 at Caesars Palace in Las Vegas.

The Stevie Awards for Sales & Customer Service feature more than 150 sales awardscustomer service awardsbusiness development awardsnew product awards and solution provider awards categories. Entrants may submit any number of nominations to any number of categories.

New categories for the 2019 competition include Woman of the Year in Sales and in Customer Service. Among other new Sales Awards categories include Account Management Team of the Year, Sales Diversity and Inclusivity Initiative of the Year, Sales Recruitment Initiative of the Year, Social Selling Initiative of the Year, and Sales Distinction of the Year – Consumer Products & Services. There are four new awards for Innovation in Customer Service including Best Customer Feedback Strategy, Best Customer Satisfaction Strategy, Best Return on Customer Service Investment, and Best Use of Customer Insight. The new Customer Service Department of the Year category is for Consumer Products & Services. Among the new categories for New Products & Services are CRM Suite – Enterprise – New and New Version, CRM Suite – Mid-Market – New and New Version, CRM Suite – Small Business – New and New Version, and Sales Performance Management Solution – New and New Version.

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2019 will see the return of the People’s Choice Stevie Awards for Favorite Customer Service, a popular feature of the Stevie Awards for Sales & Customer Service in which the general public may vote for their favorite providers of customer service, from among all finalist nominations in the Customer Service Department of the Year categories.

Winners of the 2018 edition of the Stevie Awards for Sales & Customer Service included Carbonite, Care.com Homepay, Chewy, CubeSmart, Dell Technologies, DHL Express Bangladesh, FieldEdge, John Hancock Financial Services, Loop Communications, Standard for Success, TravelZoo, and Zelis Payments, among others.

The 2019 competition will be judged by more than 150 professionals around the world.

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