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Outreach Launches Outreach Galaxy; Delivers Seamless Selling Experience In Single Workflow

New Integrations Target Three Core Communication Channels: Chat, Direct Mail and 1:1 Video

Outreach, the leading sales engagement platform, announces Outreach Galaxy, a new program that offers deeper partner integrations and enables sales teams to more effectively access multiple sales tools directly from the Outreach platform. With 500+ companies utilizing the Outreach API and more than 30 recognized integrations including DiscoverOrg, Drift and LinkedIn, Galaxy equips sales reps to use any tools and channels needed to win deals.

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Outreach Galaxy provides sales teams with:

  • More visibility on information and actions performed by third party applications like video views or website chats. Outreach Galaxy puts actionable information at reps’ fingertips so they can have more contextual conversations.
  • “Next best actions” enabled through integration partners. Outreach automates customer touchpoints and can trigger or be triggered by external information fed into Outreach.
  • Greater ability to meet changing buyer preferences. Outreach is the system of action for modern sales teams, and now enables reps to communicate with buyers through even more mediums.

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“Sales is evolving to become more personal and accurate. You must use the right channel for the right engagement for the right prospect and customer,” said Manny Medina, CEO and cofounder of Outreach. “A sales engagement platform must be multichannel and have the ability to optimize on each depending on the customer. Now you can do that, with Galaxy.”

In addition to Outreach Galaxy’s existing integration partners, Outreach is unveiling new integrations with Vidyard, Intercom and Sendoso. These new integrations will further allow sales teams to engage their prospects in three core communication channels – chat, direct mail and 1:1 video. While each integration will interact differently with Outreach Galaxy, the core functionality will remain similar (e.g., the integrations will render inside of, perform action in, feed their information into, and trigger new action in Outreach).

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“Empowering sales teams to leverage the power of video from within Outreach and to take actions based on their recipients’ viewing behavior, will deliver incredible results for our mutual customers. We are thrilled to be part of the Outreach Galaxy,” said Devon Galloway, CTO of Vidyard.

SOURCE Outreach

Litmus Unveils New Slack Integration to Help Marketers Streamline Their Email Workflow

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Litmus, the leading platform for email creation, testing, and analytics, unveiled its new integration with Slack. The integration allows marketers to collaborate with stakeholders more easily and enjoy better visibility into campaign progress right where they work by turning email project activity in Litmus into automatic Slack notifications.

“Slack and Litmus share a belief that seamless collaboration and communication are the bedrock of highly productive teams and efficient workflows,” says Erik Nierenberg, CEO at Litmus. “Creating highly effective email campaigns is a complex task, and empowering teams to better connect the tools and people involved is crucial for sending successful emails at scale.”

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For many email marketers, Slack already plays a key role for staying connected with their teams. With this new partnership, marketers can integrate the power of Litmus with Slack’s communication tools, making it easier to collaborate with stakeholders within and across teams, streamlining the email workflow.

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“Our CRM team started using the Litmus integration with Slack—and we find it really helpful,” says Kylie McCarthy, Director of CRM at Drizly. “It gives us one common channel to communicate on and provides the team with more visibility into the email creation process.”

The new Litmus integration for Slack makes it easy to:

  • Launch campaigns and see results faster Customers can set up and customize automatic Slack notifications to a channel or as a direct message to alert stakeholders when they need to take action, and keep projects moving quickly.
  • Keep teams informed, right where they work Automatic Litmus notifications keep teammates connected to the progress of email campaigns without having to switch between tools.
  • Gain visibility into the status of in-progress email projects When teams juggle multiple email campaigns at the same time, it can be hard to keep on top of each project. With customizable notifications in Slack, project managers get notified when the status of an email project in Litmus changes—for example when a team member creates a Checklist or shares an email for review and approval—and gain better visibility into their projects’ progress.

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SOURCE Litmus Software, Inc.

ON24 Releases ‘Content Insights’ to Help Marketers Beat Audience Data Challenges

Powered by the ON24 platform, the latest intelligence empowers marketers to create the most valuable content

With CMOs saying that their number one data priority is gaining actionable insights, ON24, the technology leader helping companies drive human engagement and deliver actionable insights through digital experiences, announced the launch of Content Insights to help marketers comprehensively understand how their content is performing. The announcement was made at the company’s flagship Webinar World 2019 user conference taking place this week.

Content Insights, available for ON24 Engagement Hub and ON24 Target, will help marketers around the world determine what content is most useful to customers and prospects, help optimize future campaigns based on intelligence, and consistently provide the most value to prospects, customers, and attendees.

“Both customers and marketers want the same thing when it comes to digital experiences — they want it to be engaging, informative, and valuable,” says Sharat Sharan, CEO and Founder, ON24. “We’ve developed Content Insights to provide an unprecedented win-win for businesses and their audiences and solve the global data problems that marketers face.”

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Content Insights is designed to help marketers choose the right content for every page they build. One noteworthy new aspect of these features is that ON24 has developed a way to measure attentiveness as part of its Prospect Engagement Profile. Now marketers can tell who was truly engaged throughout the entirety of a webinar presentation, whereas in the past you might just know the viewing time of an attendee.

In addition, Content Insights incorporates the following features into ON24’s industry-leading backend analytics:

  • Ratings: The total number of likes and dislikes a piece of content received.
  • Top Accounts Viewed: Shows the top 3 accounts that have viewed the piece of content, helping marketing and sales teams prioritize outreach.
  • Comments: If ratings and comments are enabled, comments that are submitted will appear within Content Insights and each name will be linked to their unique Prospect Engagement Profile.
  • Views: The total number of content views.
  • Unique visitors: The total number of individuals that viewed a piece of content.
  • Average Time: The average time a person viewed a piece of content.

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ON24 will be making several announcements at Webinar World 2019 throughout the week. The industry-leading conference will feature keynotes and panel discussions from marketing leaders from Marketo, FunnyBizz, Heinz Marketing and more. It’s headlined by the distinguished Peabody Award-winning correspondent and host of NPR’s Weekend Edition Saturday, Scott Simon.

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SOURCE ON24

Marketo and ON24 Partnership Empowers Marketers to Turn Engagement into Revenue

Marketo selects ON24 as its preferred webinar marketing solution to create interactive, data-driven digital experiences

With 81 percent of marketers expecting the majority of their decisions to be data-driven by 2020, it’s critical for organizations to build an integrated marketing technology stack that streamlines data collection and provides customer insights.

That’s why ON24, the technology leader helping companies create live, always-on and personalized digital experiences, is teaming up with Marketo, an Adobe company, to help marketers deliver an end-to-end demand generation solution by integrating the webinar channel. Building on the industry’s most seamless and robust webinar data integration, this multi-year agreement will provide even more value to the thousands of customers who already use ON24 and Marketo to engage and understand their audience.

“Marketers use ON24 and Marketo to gain actionable insights into their prospects’ buying journeys and convert them into lifetime customers,” says Sharat Sharan, CEO, ON24. “We’re excited to strengthen our relationship, and together, help marketers deliver digital experiences that captivate audiences and drive revenue.”

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Both Marketo and ON24 are committed to helping marketers move beyond superficial tactics toward experiences that form meaningful connections with their prospects. This relationship furthers that goal, enabling marketers to create data-rich ON24 webinars and content experiences, capture every interaction, and automatically transfer that intelligence directly to Marketo. By having these behavioral insights inside Marketo, marketers also gain a powerful way to accelerate and scale personalized and account-based marketing strategies.

“Data is integral to enabling marketers to deliver outstanding customer experiences and ultimately shareholder value,” said Mika Yamamoto, VP Customer Success, Digital Experience, at Adobe. “Through our collaboration with ON24, we will be able to give marketers deeper insights into their customers, helping transform their funnel and positively impact their bottom line.”

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To deepen the engagement and data of their own marketing experiences, Marketo selected ON24 as the company’s global webinar provider. Now, the company will use the behavioral intelligence provided by the ON24 Platform to help inform its own audience engagement strategy. ON24, a customer of Marketo for more than five years, will become a member of the Marketo Partner Advisory Board. And, the two companies formalized an agreement to work together to innovate their synergistic technologies, making it easy for marketers to adopt and realize the value of engagement data.

Yamamoto is giving a keynote address today at Webinar World, the industry’s only conference dedicated to webinar strategy and execution. The conference is presented by ON24 and centers on the theme, “Engage for Action,” calling on companies to redefine digital engagement as personalized, data-rich and audience-centric.

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SOURCE ON24

SalesTech Interview with Brandon Atkinson, Chief Operating Officer at Monetate

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Tell us about your journey into technology. What made you join Monetate?

 

I’ve been in technology for the majority of my career. From my first job with The New York City Department of Technology to joining my first startup during the dot-com boom of the 90s, Monetate is now the fifth startup I’ve been a part of. I come from a legacy of small businesses that have grown and scaled during my tenure, such as ACS now owned and operated by Zerox, as well as Opsware, which was acquired by HP for $1.6 billion.

This means building out teams of successful people, that go on to drive successful business outcomes, is something I’m deeply passionate about. Monetate CEO Stephen Collins was the first of one of many exciting new hire decisions made by the company, which immediately caught my attention. With more senior executives due to join the Monetate team, this was clearly a place I wanted to be.

Whilst you can never underestimate the importance of a strong team to drive successful business outcomes, the business model must be equally ambitious and forward-thinking. With the rise of big data and AI, one-to-one personalization will soon shift into a hyper-growth phase in the same way AdTech has done in recent years, and that’s a space I want to be in.

 

How is your role at Monetate different from the ones you had earlier in other companies?

 

My role at Monetate is really a combination of the various roles I’ve played across several startups. I’m now responsible for the Customer Success Group, as well as the Product Management and people groups. Here, I get to truly leverage the things I love to do, which is to think creatively about how to forge vibrant, high-performing organizations.

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How do you leverage various people functions with Sales Technology and intelligence?

 

Organizations that are most successful are those that realize success starts with human beings. Directly or indirectly, work that involves all employees and allows them to reach their fullest potential garners the best results. Whether it’s in Sales or Services or Engineering, creating an environment where people can be their most authentic selves, is something I continually strive for. This is the foundation from which all good products and outcomes are born. A bottom-up mentality is crucial for maintaining high performance, and it all starts with the individual.

How do you differentiate Customer Success and Customer Service? How have these changed in the past 5 years with better tools for personalization and conversation?

 

A Customer Services Group is focused on giving the customer what they want, whereas Success Groups are about deciphering how to equip customers with what they need, which is fundamentally different. With Success Groups, every action is tied to ultimately, driving success at the business level, and meeting a company’s overall objectives.

What must be common among these two functions, is hiring people that truly want to see customers be successful and a willing mindset to tackle the problems standing in the way of this.

 

What is the sales culture that you represent? Why is it important to build a sales-focused culture for any business?

 

The only reason to sell is because you believe you’ll create business value for customers. This means that the culture must start with selling for the right reasons and people must not be afraid to walk away if they don’t see value in the long term. At Monetate, we have a long-term commitment to Customer Success.

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What are your predictions and observations on the “Role of Chatbots and AI Conversations” influencing sales journeys?

 

For businesses that have a transactional sales cycle, this can be a really effective way to engage customers and I’ve witnessed businesses be extremely successful in this space. For Monetate, as a B2B enterprise software, chatbots are a less effective tool, given the complex nature of our solution.

My Sales Magnifier

 

How do you prepare for an AI-centric world as a Customer Success leader?

 

The Monetate platform is powered by AI and it is this technology that enables the platform to most effectively personalize customer experience for brands on their websites. This means that all my employees on the Customer Success side, must understand and be equipped with the analytic tool kit needed to ensure success. An inherently analytically driven role, it’s crucial our Customer Success leaders understand this tool in order to best represent it.

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Your advice to Customer Success executives and salespeople in the ad tech industry?

 

With regards to both the AdTech and personalization space, I would say that a common thread among the companies that are successful is their desire and ability to hire outside of their chosen industry. Taking the programmatic space as one example, the majority of people previously working in the field didn’t necessarily have the deeply analytical quantitative mindset needed to secure more customers.

The methodology needs to be focused on DNA hiring, which I classify as identifying the core characteristics needed to drive success for the business, irrespective of where they went to school, or what industry they’re originally from. Being bold with your hiring decisions in this way, will ultimately, help your business get to where it wants to be, at the fastest pace.

 

Thank You, Brandon. We hope to see you again, soon.

monetate_Logo

Monetate, the global leader in personalization software for consumer-facing brands, enables marketers to create truly individual experiences that surprise and delight every customer, increasing engagement and improving performance. Founded in 2008, with offices in the U.S. and Europe, Monetate is used by leading brands around the world and influences billions of dollars in revenue every year for QVC, Newegg, Timberland, Carnival, The North Face, and hundreds of other market leaders.

Chief Operating Officer at Monetate, Inc, Brandon is a senior executive with broad global business leadership experience in start-ups and public companies. He is known as a talent developer with a passion for building high-performing teams with powerful cultures.

The Greatest Choice You Can Give Consumers

AdColony LogoUser-initiated rewarded video is hands down the strongest ad tool in the industry today. If you ask any publisher, they will tell you that there is no other ad format that is both highly effective (makes money) and provides a positive impact on the user experience (keeps users happy).

Of course, there is a correlation between those two things: satisfied users mean more retention and engagement, which means more revenue. Whether you’re calculating on a short-term (volume, CPM) basis or looking at the big picture of lifetime value, the math is easy to do. However, there is a key principle inherently baked into rewarded video experience that under-rides and supports both of those outcomes. That principle is choice.

Advertising—and, specifically, video commercial advertising—is already part of our culture. It doesn’t matter if you’re watching a Pepsi commercial on a small TV in a village in Italy during a break in the finals of the World Cup, or a pre-roll for Aflac on a YouTube music video in a Chicago townhouse, we all understand that we are part of value exchange. The viewer innately understands: “I give you my attention, you give me the content.” And the channel or outlet agrees: “We give you this content, you give us your attention.”

Read More: Mobile App Optimization Techniques That Work

In these instances, though, there is really no choice. The Pepsi commercial will play no matter what the viewer prefers – though it’s worth noting that they will choose to purposely ignore it if it’s not pleasing or relevant to them. And the pre-roll, well, we know that is going to be forced upon the user, resulting in poor user experience, just like pop-up desktop ads were in the ‘90s. (And unfortunately, still today.)

In mobile apps, however, there is a way to give the user a choice to opt-in, to actively give consent or permission to serve the ad. With user-initiated, or rewarded video, the user opts in to watch the video in return for an item of value that warrants a fair value exchange. In a music app, this could be streaming of a song; in a gaming app, it might be a new body armor or more lives to finish the challenge. In a shopping app, it could be a discount code for your next purchase. And what the users choose to do after the video view, is entirely “unrewarded,” that is, they are free to enjoy their app experience.*

Mobile developers, particularly in gaming, have been using user-initiated rewarded video for years, and more recently have made big leaps into rewarded video as well. Adoption of the format has grown tremendously, even just over the past year, and publishers rank rewarded video ads the highest (87 percent) for best user experience, well above other video formats like interstitial video (21 percent) and in-feed video (17 percent).

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Rewarded video experience is built into and directly relevant to the environment of the mobile app. Users feel that the ads are less intrusive to their experience, since clicking to watch a video in order to accomplish the challenge is seen as useful, not disruptive. The ad does not interrupt the user experience; it enhances it. The video is seen as a driver of your success, not a frustrating barrier to your experience.

Likely due to this, the quality of attention we see in user-initiated ads is astounding. Completion rates on rewarded video are around 90 percent, compared to averages in the 65-70% range for traditional video formats on desktop and mobile. More importantly, for advertisers, rewarded video is outperforming traditional digital ads like pre-roll and display by more than three and a half times awareness and five times more for purchase intent, according to Nielsen Media Labs. Beyond purchase intent, brand recall is higher when consumers encounter user-initiated video, coming in at 50 percent higher in the case of the CPG category, we’ve found.

All the other bases for advertiser concern are covered, too: User-initiated rewarded video ad experiences are full screen, so there aren’t any issues around viewability. Brand safety? Well, you have Google and Apple as the first line of defense with their respective app store regulations.

Read More: Data-Driven And AI-Powered Marketing In 2019 And Beyond

Of course, as in everything, there will be misuse and potential fraudulent behaviors. Users might constantly watch the videos to gain the reward and neglect to play the game itself – but that is why ad platforms and networks have frequency capping, to ensure that doesn’t happen. As much as the value-exchange mechanism is key, so is the video itself and ensuring it is interactive, playable, shoppable or whatever creative execution maps best to the outcomes the advertiser is trying to achieve. But these are problems of execution, not principle.

There’s no doubt in my mind that as the games category expands – with more popular console games creating mobile apps so that consumers can play their games on the go – that the proven monetization method for this category will grow. More user-initiated rewarded video will be integrated into games as a way to grow revenue, and they will be customized more for brands and for UA campaigns.

Furthermore, expect to see interesting technology development within the video itself, such as a data implementation where we can track touches (finger swipes, etc.) within the interactivity of the ad to discover where the user is most engaged. Lastly, we should be seeing more features such as AR and real-life graphics – similar to TV and movies – start to replace the cartoon-like nature of most of today’s creative as mobile users come to expect more sophisticated experiences from their mobile ads.

Read More: Survey: Where Consumers See The Biggest Opportunities For Customer Service Automation

*This is different from “incentivized” video, where the advertiser ultimately requires action, like an app download.

AI Powered TONIK+ Launches On Both Coasts, Names Jamie Elden As President

TONIK+ rolls out first of its kind AI technology to Fortune 100 entertainment companies and global consumer brands

Jamie Elden has been named President of TONIK+, the AI-driven creative platform that connects brands with consumers through powerful storytelling and optimizes performance in real time.

“TONIK+ video intelligence and remixing ability is the most comprehensive solution I’ve seen yet,” says Ben Royce, Head of Performance Data Science, Global Agency at Google. Wavemaker Partners led by Founder & Managing Partner, Eric Manlunas is the lead investor.

The brainchild of Morgan Harris and Matt Emmerson, formerly of award-winning digital creative agency HYFN, TONIK+ identifies, validates, optimizes and amplifies new audiences through the use of their proprietary technology, TONIK+ Recommendation Engine (TRE). TRE programmatically finds new audiences for brands and remixes video content based on data-backed user consumption and engagement.

“Excited doesn’t begin to describe how I feel about adding Jamie to the TONIK+ executive team,” says Harris, CEO. “Jamie’s success of growing businesses and brands through the creation of original and branded storytelling has elevated his profile to one of today’s leading brand experts on digital content development in both the entertainment and advertising industries.”

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“There couldn’t be a better time to join TONIK+ in today’s market where traditional ways of creating content is constantly evolving and where data and predictive analytics are allowing brands, studios and TV networks to produce more content that resonates to audiences at scale,” says Elden. “I’m excited to showcase TONIK+ robust offerings to many brands and continue working with and guiding them on their journey.”

TONIK+ uses actual user consumption patterns to produce scalable content. “In 2019, brands are expected to spend $129 billion in digital ad spending, with traditional platforms of print, radio, and OOH declining double digits; however, TV still remains strong YOY and, when partnered with informed social strategies, it becomes highly rewarding for brands,” Elden says. “With this growth, now is the time for brands to double down on digital and social strategies to reach new audiences.”

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Elden most recently served as CCO at Civic Entertainment, where he led programming and content for the Seacrest Global Agency, working on brands such as Ford, Turner, and A&E Networks. He previously held positions at Media General Company where he was CRO and Head of Entertainment. He was part of the acquisition team, bringing Federated Media, HYFN, and BiteSize TV in house, and building out its influencer, social and programming divisions. During his time at Media General, Elden developed and grew the sales and content strategies, reaching over 100 million social followers, and delivered award-winning content programs for today’s leading brands.

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SOURCE TONIK+

Dynamic Edge Consulting Awarded Campaign Cup for Sales Excellence

Southern California marketing and sales company eclipses competition for three consecutive quarters

Direct sales and marketing company Dynamic Edge Consulting announced it was recently recognized for exceptional performance on behalf of a leading telecommunications client for Q4 of 2018. Based in Southern California, the company has netted the prestigious Campaign Cup for sales excellence for three consecutive quarters.

Based on results measured against other companies across the country competing on the same campaign, Dynamic Edge Consulting achieved top sales and quality metrics, earning the coveted award. With President Azeem Ghoury at the helm, the firm has rapidly gained a reputation for providing outstanding service and consistent results.

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Ghoury commended the collaboration and commitment of his entire team in reacting to the news: “I am proud of the consistency we are developing as we strive to achieve top results on behalf of the client. I’m excited for us to maintain and build on this excellence for years to come.”

Dynamic Edge Consulting promotes an atmosphere of personal growth and professional development while emphasizing relationship-building and goal setting for professional achievements. Through personalized interaction, the firm forges longstanding, productive partnerships.

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“Our team continues to outperform the competition, and I’m very proud to accept this award as recognition of the team’s outstanding work ethic, ability to collaborate, and unwavering commitment to excellence,” Ghoury said. “We love to exceed the expectations of our clients and we are already hard at work to earn this award next quarter.”

The company is active philanthropically, supporting charitable causes such as Operation Smile and Operation Christmas Child.

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SOURCE Dynamic Edge Consulting

 

Vidado Announces Immediate Availability of AI-Driven Document Sorting Solution, Vision

Vision automatically sorts unlimited numbers of documents thousands of times faster than humans

Vidado, a provider of intelligent automation (IA) solutions to the insurance, financial services, and pharmaceutical industries, is pleased to announce the immediate availability of the company’s document intake, sorting, and preparation solution, Vidado Vision (Vision).

Vision moves paper-bound, manual process into an AI-driven, digitally-automated state by identifying, sorting, and managing multiple, inbound documents for faster, more accurate, internal processing. Today, Vision enables organizations to implement a digital mailroom, for example, with little to no human involvement. Through the use of machine learning (ML), forms are quickly deconstructed and viewed as a human would to identify what the machine is looking at.

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“Vision AI works almost like an x-ray machine,” said Nowell Outlaw, CEO of Vidado. “It can see past distortions, such as creases, missing pieces, tears, or skewed scans, to identify the form and then extract the data on the form. We can even take low-resolution scans, handwritten documents, or documents that have been scanned more than once, and turn them into easily usable data. Since Vision offers the ability to upload files as-is, it effectively makes more projects feasible since costly, manual sorting or preparation is no longer necessary. Vidado has become one of the most crucial pieces of the data automation process by providing clients with a huge advantage against competitors who require extensive file organization before beginning a project.”

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Vision’s preparation of documents for data extraction and enhancement of the quality of the uploaded documents help Vidado achieve better-than-human accuracy in delivery of true automation-ready data. By working with the best data possible in the first steps of the process, performance improvements cascade throughout the subsequent workflow, leading to a significant increase in straight-through processing (STP).

Utilizing a robust, open API layer, all of Vidado’s solutions can be easily integrated into existing IT environments and provide an almost immediate return on investment (ROI). The company’s cloud-native, product platform allows for rapid implementations and speed-to-market and has been implemented successfully in more than 100 live customer environments.

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