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TiVo Names Dave Shull as President and CEO and Provides Improved Business Outlook

Dave Shull Brings Significant Operational and Industry Experience to Implement Previously Announced Strategic Direction

TiVo Corporation, a global leader in entertainment technology and audience insights, announced that its Board of Directors unanimously elected Dave Shull to the position of president and CEO and a member of the Board of Directors, effective May 31, 2019. Interim president and CEO Raghu Rau will then assume the role of Vice Chairperson on the Company’s Board of Directors.

“I am honored and excited to be selected by the Board to lead TiVo and its employees, and I look forward to leading the company’s next phase”

“We are thrilled to announce Dave Shull as Raghu’s successor,” said Jim Meyer, chairman of the Board of Directors. “In addition to Dave’s deep experience in the Pay-TV, OTT and digital media fields, he has a strong track record of driving value creating strategic outcomes and operational transformations, most recently at The Weather Channel and before that at Dish. Dave knows our industry extremely well, having been a part of it in senior executive roles for over fifteen years. He also has significant M&A experience and is the right person to lead TiVo’s separation process, which we believe will result in significant value for our stockholders.”

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“I want to thank Raghu for stepping in and leading TiVo during this critical time in the company’s evolution and for the important role he will continue to play on our Board,” continued Mr. Meyer. “As Vice Chair, Raghu will provide continuity in ongoing discussions with strategic parties, continued support on TiVo’s licensing resolution strategy with Comcast, and additional support as needed in the separation of TiVo’s two businesses. Raghu’s leadership has resulted in the planned launch of three new ground-breaking products, continued growth in our licensing business and the decision on our strategic direction.”

“I am honored and excited to be selected by the Board to lead TiVo and its employees, and I look forward to leading the company’s next phase,” said Dave Shull. “I believe in the company’s strategic direction and my focus will be on driving the execution of that strategy on both the separation and potential transaction front. My understanding of the industry, experience with strategic transactions, and demonstrated ability to drive cost efficiencies can be instrumental in creating meaningful value for TiVo’s stockholders.”

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Dave Shull has over 15 years of senior leadership experience in the Pay-TV, OTT and digital media fields. Most recently, he served as the CEO of The Weather Channel cable network, which was sold in a competitive bidding process in 2018. While at The Weather Channel from 2015 to 2018, Mr. Shull overhauled the organization to streamline operating costs, separated the digital assets from its television and OTT products resulting in the successful sale of its digital businesses to IBM in 2016, and oversaw record-setting ratings during major hurricanes. Prior to The Weather Channel, Mr. Shull held various executive roles at DISH Network/EchoStar for 10 years, including Executive Vice President and Chief Commercial Officer, Senior Vice President, Programming, Senior Vice President and Managing Director, Asia Pacific, and Vice President, Operations. Mr. Shull holds a B.A. from Harvard University and an M.B.A. from Oxford University.

Raghu Rau, Vice Chairperson of the Board commented, “It has been my pleasure and an honor to lead TiVo for the last 11 months. My role was always contemplated to be an interim step, and now is the right time to transition the leadership to someone who can lead the process for TiVo’s future. The Board has worked diligently to find a CEO of Dave’s caliber who can execute on both our strategic direction and the five-pillar growth with profitability plan that we have successfully developed over the last year. I look forward to working with Dave to deliver value to our stockholders.”

Updated Business Outlook

The Company also announced that, based upon improved visibility into its sales pipeline, it is raising its expectations for Fiscal 2019 from those provided on May 9, 2019. The Company now expects revenue of $644 million to $660 million, up from previous range of $640 million to $654 million, and a GAAP loss before taxes of $72 million to $80 million, lowered from the previous range of a GAAP loss before taxes of $75 million to $87 million. Additionally, the Company now expects Adjusted EBITDA of $175 million to $185 million, up from the previous range of $172 million to $178 million, and non-GAAP Pre-tax Income of $123 million to $133 million, up from previous range of $120 million to $126 million. TiVo anticipates it will incur $29 million to $30 million in Cash Taxes based on its operating expectations. Additionally, TiVo expects its GAAP Diluted Weighted Average Shares Outstanding to be approximately 126 million and Non-GAAP Diluted Weighted Average Shares Outstanding to be approximately 127 million.

Additionally, the Company stated that it expects to repay the $345.0 million of currently outstanding 2020 Convertible Notes, by the maturity date, from its cash, cash equivalents and marketable securities on the balance sheet and its anticipated operating cash flow. The Company will also review options to refinance its existing Term Loan B Facility before separation of the IP Licensing and Product businesses. Finally, the Company reaffirmed that it expects to complete this separation in the first half of 2020 through a tax-free spinoff of the Product business to its shareholders.

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Non-GAAP Financial Information

TiVo Corporation provides Non-GAAP information to assist investors in assessing its operations in the way that its management evaluates those operations. Non-GAAP Pre-Tax Income and Adjusted EBITDA and are supplemental measures of the Company’s performance that are not required by, and are not determined in accordance with, GAAP. Non-GAAP financial information is not a substitute for any financial measure determined in accordance with GAAP.

Non-GAAP Pre-tax Income is defined as GAAP income (loss) from continuing operations before income taxes, as adjusted for the effects of items such as amortization of intangible assets, equity-based compensation, accretion of contingent consideration, amortization or write-off of note issuance costs, discounts on convertible debt and mark-to-market adjustments for interest rate swaps and interest on escheat liabilities; as well as items which impact comparability that are required to be recorded under GAAP, but that the Company believes are not indicative of its core operating results such as goodwill impairment, restructuring and asset impairment charges, separation costs, transaction, transition and integration costs, retention earn-outs payable to former shareholders of acquired businesses, earn-out settlements, CEO transition cash costs, remeasurement of contingent consideration, TiVo acquisition litigation, expenses in connection with the extinguishment or modification of debt, gain on settlement of acquired receivable, additional depreciation resulting from facility rationalization actions, other-than temporary impairment losses on strategic investments, gains on the sale of strategic investments and changes in acquired escheat liabilities.

Adjusted EBITDA is defined as GAAP operating income (loss) excluding depreciation, amortization of intangible assets, goodwill impairment, restructuring and asset impairment charges, equity-based compensation, strategic review costs, separation costs, transaction, transition and integration costs, retention earn-outs payable to former shareholders of acquired businesses, earn-out settlements, CEO transition cash costs, remeasurement of contingent consideration and gain on settlement of acquired receivable.

Cash Taxes are defined as GAAP current income tax expense excluding changes in reserves for unrecognized tax benefits.

Non-GAAP Diluted Weighted Average Shares Outstanding is defined as GAAP diluted weighted average shares outstanding except for periods of a GAAP loss. In periods of a GAAP loss, GAAP diluted weighted average shares outstanding are adjusted to include dilutive common share equivalents outstanding that were excluded from GAAP diluted weighted average shares outstanding because the Company had a loss and therefore these shares would have been anti-dilutive.

The Company’s management evaluates and makes decisions about its business operations primarily based on Non-GAAP financial information. Management uses Non-GAAP financial measures as the basis for decision-making as they exclude items management does not consider to be “core costs” or “core proceeds”. For each Non-GAAP financial measure, the adjustment provides management with information about the Company’s underlying operating performance that enables a more meaningful comparison to its historical and projected financial performance in different reporting periods. For example, since the Company does not acquire or dispose of businesses on a predictable cycle, management excludes the amortization of intangible assets, separation costs, transition and integration costs, retention earn-outs payable to former shareholders of acquired businesses, earnout settlements, CEO transition cash costs, remeasurement of contingent consideration, TiVo Acquisition litigation, and gain on settlement of acquired receivables from its Non-GAAP financial measures in order to make more consistent and meaningful evaluations of the Company’s operating expenses as these items may be significantly impacted by the timing and magnitude of acquisitions. Management also excludes the effect of goodwill impairment, restructuring and asset impairment charges, expenses in connection with the extinguishment or modification of debt, gain on the settlement of acquired receivable, additional depreciation resulting from facility rationalization actions, other-than-temporary impairment losses on strategic investments, gains on the sale of strategic investments and changes in escheat liability. Management excludes the impact of equity-based compensation to provide meaningful supplemental information that allows investors greater visibility to the underlying performance of our business operations, facilitates comparison of our results with other periods, and may facilitate comparison with the results of other companies in our industry, as well as to provide the Company’s management with an important tool for financial and operational decision-making and for evaluating the Company’s performance over different periods of time. Due to varying valuation techniques, reliance on subjective assumptions and the variety of award types and features that may be in use, we believe that providing Non-GAAP financial measures excluding equity-based compensation allows investors to make more meaningful comparisons between our operating results and those of other companies. Management excludes the accretion of contingent consideration, amortization or write-off of note issuance costs and discounts on convertible debt, mark-to-market adjustments for interest rate swaps and interest on acquired escheat liability when management evaluates the Company’s expenses. Management reclassifies the current period benefit (cost) of the interest rate swaps from gain (loss) on interest rate swaps to interest expense in order for Non-GAAP Interest Expense to reflect the effects of the interest rate swaps as these interest rate swaps were entered into to control the effective interest rate the Company pays on its debt.

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Management uses these Non-GAAP financial measures to help it make decisions, including decisions that affect operating expenses and operating margin. Management believes that making Non-GAAP financial information available to investors, in addition to GAAP financial information, may facilitate more consistent comparisons between the Company’s performance over time with the performance of other companies in our industry, which may use similar financial measures to supplement their GAAP financial information.

Management recognizes that these Non-GAAP financial measures have limitations as analytical tools, including the fact that management must exercise judgment in determining which types of items to exclude from the Non-GAAP financial information. In addition, as other companies, including companies similar to TiVo Corporation, may calculate their Non-GAAP financial measures differently than the Company calculates its Non-GAAP financial measures, these Non-GAAP financial measures may have limited usefulness to investors when comparing financial performance among companies. Management believes, however, that providing Non-GAAP financial information, in addition to GAAP financial information, facilitates consistent comparison of the Company’s financial performance over time. The Company provides Non-GAAP financial information to the investment community, not as an alternative, but as an important supplement to GAAP financial information; to enable investors to evaluate the Company’s core operating performance in the same way that management does. Reconciliations for each Non-GAAP financial measure to its most directly comparable GAAP financial measure are provided in the tables below.

TIVO CORPORATION AND SUBSIDIARIES

RECONCILIATION OF GAAP TO NON-GAAP FORECAST FINANCIAL INFORMATION

(In millions)

(Unaudited)

FY 2019 Expectations
Low High
GAAP loss from continuing operations before income taxes $ (72 ) $ (80 )
Amortization of intangible assets 113 113
Restructuring and asset impairment charges 2 3
Equity-based compensation 36 38
Separation costs 25 40
Transition and integration costs 1 1
Amortization of note issuance costs and convertible note discount 16 16
Mark-to-market loss related to interest rate swaps (1) 2 2
Non-GAAP Pre-tax Income (1) $ 123 $ 133
Cash Taxes $ 29 $ 30

(1) Due to their nature, changes in the mark-to-market of interest rate swaps have only been included in the outlook to the extent they have already occurred. Actual results may differ materially from the outlook.

FY 2019 Expectations
Low High
GAAP Operating loss $ (25 ) $ (33 )
Depreciation 23 23
Amortization of intangible assets 113 113
Restructuring and asset impairment charges 2 3
Equity-based compensation 36 38
Separation costs 25 40
Transition and integration costs 1 1
Adjusted EBITDA $ 175 $ 185

FY 2019
Expectations

GAAP Diluted weighted average shares outstanding 126
Dilutive effect of equity-based compensation awards 1
Non-GAAP Diluted Weighted Average Shares Outstanding 127

 

Qualtrics Announces New XM Integration with Adobe Experience Platform Launch

New Qualtrics extension helps organizations using Adobe Experience Platform Launch create and deploy feedback intercepts across all their digital properties

Qualtrics, the leader in experience management, announced a new XM Integration with Adobe Experience Platform Launch to help organizations deliver breakthrough customer experiences (CX) at scale, and faster than ever. With the Qualtrics extension for Experience Platform Launch, customers can quickly create and deploy feedback intercepts across all their digital properties to gather customer feedback and close experience gaps faster.

The Experience Platform Launch extension further builds on Qualtrics and Adobe’s existing relationship, which includes an Adobe Analytics XM Integration built on the Qualtrics Developer Platform (QDP). The Qualtrics Adobe Analytics integration is used by hundreds of customers to help them more easily integrate experience (X-data) and operational data (O-data) to gather critical data at every point of the customer journey.

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“To compete in today’s experience economy, organizations must have the ability to understand the relationship between operational data and experience data,” said Webb Stevens, VP of CustomerXM, Qualtrics. “By expanding our Adobe integration capabilities to include both Adobe Experience Platform Launch and Analytics on the QDP, we’re making it easier than ever for organizations to understand that relationship and turn insights into action.”

The Qualtrics extension for Experience Platform Launch simplifies the process of managing website feedback tags so customers can track customer feedback and behavior more efficiently, empowering organizations to deploy campaigns faster and gain greater insight from website data. Qualtrics, which has pioneered Experience Management (XM), is dedicated to building an ecosystem with world-class partners to help organizations manage the four core experiences of business – customer, employee, brand and product.

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“Qualtrics makes it easy for organizations to not only gather customer feedback, but to predict the actions that their customers will take,” said Cody Crnkovich, Head of Platform Partners and Strategy, Adobe. “By introducing the Qualtrics extension for Experience Platform Launch, we’re making it even easier for customers to measure and improve customer experiences.”

The QDP provides customers with access to best-in-class XM technology via XM Solutions and XM Integrations. Built on a robust API layer to help organizations turn feedback into insights and take action faster, QDP continues to expand to connect all aspects of the experience management ecosystem.

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Zylotech Unveils Revenue Operations Framework to Optimize B2B Customer Life-cycle

To help B2B companies better manage the evolving complexities of redefined relationships between businesses and customers, Zylotech, the self-learning customer intelligence (CDP) platform company today unveiled its Revenue Operations (RevOps) Framework. Designed to streamline customer engagement practices, Zylotech’s RevOps Framework provides B2B organizations with the necessary guidance to break through marketing, sales and customer operations silos to establish alignment across customer-facing teams.

 The Zylotech RevOps Framework was developed based on research and interviews Zylotech conducted the past 12 months with over a hundred B2B marketing, sales and customer success leaders. The insights gained were used to create a strategic roadmap for RevOps, the new corporate department tasked with managing full-funnel operations across the customer engagement lifecycle.

 Key takeaways from the Zylotech RevOps Framework found:

  • Establishing a data foundation is critical with continuous ID resolution across contact, company and parent account is critical.
  • Marketing should be involved in the entire customer lifecycle and has to adopt metrics that will prove meaningful across the revenue-generating teams, whether they are focused on creating opportunities or completing a sale.
  • Sales needs to connect with prospects much earlier in the customer lifecycle to better direct and influence each stage of cultivation.
  • Better integrated customer success operations will be able to respond to customer expectations more effectively with a full understanding of the customer journey. This includes tapping into sophisticated analytics based on comprehensive data to help identify when customers are likely to want to make a purchase. 

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“Today, businesses have to process huge quantities of data to derive useful and timely analytics that can help inform customer strategies,” said Tom Davenport, a distinguished professor at Babson College, a research fellow at MIT, and senior advisor to Deloitte. “To ensure the ongoing success of B2B organizations and meet the needs of today’s well-informed customer, it is important to embrace an integrated RevOps strategy with integrated customer data made possible by AI.” 

 With today’s advancements in AI and machine learning, marketing, sales, and CRM, data can now be unified to deliver a cohesive and comprehensive customer-centered view to inform strategic decisions. Coupled with a RevOps strategy, B2B organizations stand to realize significant gains. According to Sirius Decisions, a global B2B research and advisory firm, when B2B companies are aligned under RevOps they grow 12-15 times faster than their peers and are 34 percent more profitable.

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“RevOps is changing the game for B2B organizations,” said Abhi Yadav, co-founder, and CEO of Zylotech. “Companies that are able to unify siloed customer-facing teams can now address the customer at each stage of their journey — from initial purchase, usage, follow-up, to renewals, and upsells that meet a particular customer’s specific and evolving needs.”

According to David Raab, Principal and Founder of the CDP Institute, “RevOps require coordinating activities across many departments that use different systems. The essential first step is to combine data from those systems into a complete view of each customer and making it available to every system that needs it. For this reason, Customer Data Platforms are a critical foundational technology for any RevOps strategy.”

With a CDP serving as a bridge across the marketing, sales, and customer success departments, B2B organizations can provide a unified view that allows cross-functional teams to not only achieve greater agility, efficiency, and consistency but also attain a common goal that will directly result in increased revenue and accelerated growth.

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UJET Named a 2019 Cool Vendor in CRM Customer Service and Support by Gartner

UJET’s Cool Vendor Recognition Comes in 2019, a Time of Record Growth, Key Customer Wins, and New Product Innovation

UJET, Inc., the company that is reimagining customer support with multichannel solutions that fully leverage smartphone technology and intelligent automation, has been named a Cool Vendor in Gartner’s 2019 Cool Vendors in CRM Customer Service and Support report.

When identifying vendors for the CRM Customer Service and Support report, Gartner states, “Customer service and support leaders are looking for innovative ways to differentiate their organizations through digital transformation. The Cool Vendors in this research can help in areas such as personalization, cross-channel engagement continuity and unstructured communications analysis.”

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“We believe that Gartner’s recognition as a Cool Vendor further cements and confirms our vision of leveraging cloud native, data-driven insights, automation, and smartphone capabilities in order to help support managers and agents turn negative customer experiences into positive outcomes,” said Anand Janefalkar, Founder and CEO of UJET.

UJET has seen record growth, with a year-over-year sales increase of more than 500 percent. Along with the addition of innovative, industry-first product enhancements to the UJET Customer Support Platform, UJET has also grown its market presence by partnering with key leaders in on-demand services, IoT and connected devices, retail, and financial services.

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Gartner Cool Vendors in CRM Customer Service and Support, Jim Robinson, et al, 17 May 2019.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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Nimble Named Sales Intelligence Market Leader and #1 in Small Business Customer Satisfaction by G2 Crowd

Nimble Named Market Leader in Sales Intelligence and CRM Six Years in a Row

Nimble, the Simple, Smart CRM for Office 365 and G Suite, announced that it has been named the top Sales Intelligence Software Tool for Small Business Satisfaction and overall Market Leader for the sixth consecutive year by G2 Crowd (the world’s leading business software reviews platform).

Most Loved Sales Intelligence Tool: 97% of #Office365 and G Suite users rated @Nimble 4 or 5 stars for providing data and insights that help salespeople find new opportunities and take advantage of them.

Nimble has been named Sales Intelligence Leader based on receiving the highest Customer Satisfaction scores in all small business sales intelligence categories (according to verified user reviews) and having a large market presence. Nimble is also recognized as a Market Leader for small business CRM and email tracking.

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Most Loved Sales Intelligence Tool
Ninety seven percent of Office 365 and G Suite users rated Nimble 4 or 5 stars for providing data and insights that help salespeople find new opportunities and take advantage of them. Specifically, Nimble earned top scores for small business teams in the following categories:

  • Most Implementable, based on deployment and implementation data. Users report an average of 12 days to go-live, versus the 27-day category average. They also report a 78 percent user adoption rate, vs. 66 percent reported for the category overall.
  • Best Relationship Tool, based on ease of doing business with, quality of support, and likelihood-to-recommend data. Users said they would be likely to recommend Nimble at a rate of 92 percent.
  • Best Results, based on estimated return on investment and meets requirements data. Average ROI for Nimble is six months, versus 10.1 months for the category average.
  • Best Usability, based on ease of use, ease of administration, and adoption data. Nimble earned a 9.02 usability score, versus 8.1 percent for the category average.

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“We are grateful to the hundreds of Nimble customers who continue to share their experiences using Nimble to improve the quality and quantity of sales leads and access data and insights needed to take advantage of them,” said Nimble CEO Jon Ferrara. “Regardless of whether customers use Nimble as a stand-alone CRM with in-the-box enrichment or as a sales intelligence tool for their existing CRM system, Nimble has been instrumental in helping teams and individuals drive business opportunities and close deals more effectively to propel rapid growth.”

“Nimble gave me game-changing information on a contact I was about to meet with,” said Anthony Miller, CEO of IT consultancy and services firm Wot-Link. “In addition to being the CIO, I found out the contact was also the CEO and one of the owners, sat on several boards, and ran a nonprofit. I walked into that meeting much more prepared knowing I was meeting with a critical decision maker. Nimble gave me that insight I wouldn’t have known otherwise.”

“Nimble minimizes the amount of research our sales reps have to do so they can focus on making productive connections,” said Brad Banyas, CEO of OMI. His SaaS communications management company is using Nimble to enrich Salesforce contacts. “We estimated saving about 10 hours a week by using Nimble.”

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SmarterHQ Expands into Mobile With App Data Collection and Push Messaging

SmarterHQ, a leading personalization platform, announced that it has launched two key capabilities, App Data Collect and Mobile Push Messaging, that will help brands easily and flexibly incorporate mobile into their cross-channel marketing strategy.

Mobile commerce saw a 48.1% growth year-over-year last Cyber Monday, and more than 90% of time spent on smartphones is spent in-app, according to recent industry research reports. Mobile app users are highly engaged, valuable customers, presenting unique opportunities for brands to drive loyalty and conversion. But marketers face many challenges with leveraging mobile. It’s often siloed from other channels, app data is not easily unified across campaigns, and when it comes to powering push notifications, many solutions don’t take a holistic approach to personalization—making it hard to deliver compelling, consistent experiences that keep customers shopping.

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SmarterHQ’s expansion into mobile solves these common challenges, allowing B2C marketers to immediately collect and activate the behavior of mobile app users in their platform via App Data Collect, and easily combine the app data with web and offline sources to automate relevant content across channels, now including Mobile Push. Clients can now coordinate mobile campaigns alongside email, web, and more to ensure the most relevant communications are sent to the right customers on the right channel.

A recent survey conducted by SmarterHQ revealed that 74% of consumers say push notifications can be annoying. “This is primarily due to too many notifications and the fact that marketers aren’t incorporating the right solutions to better understand customers and deliver accurate messages that are aware of their various touchpoints with a brand,” said Michael Osborne, President & CEO of SmarterHQ. “With our expanded mobile capabilities, brands can now send notifications that consumers actually want to receive because we take into account their full cross-channel behavior and history. So if someone browses a TV on a website and purchases via the app or even in-store, they won’t receive push notifications over the next few days urging them to buy that same TV. Instead, they might get notifications for accessories and complementary products.”

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“SmarterHQ connects all of our data sources together and activates personalized messages across our marketing channels,” said Victor Chemtob, Director of CRM & Customer Engagement, Sam’s Club. “We started with email and due to our success there, we’ve extended that success into mobile push. SmarterHQ’s solution made it easy for us to extract actionable customer data and integrate with our push channel partner.”

SmarterHQ directly integrates with 25+ partner systems and push providers to easily fit into a brand’s current vendor/tech ecosystem. They are SOC 2 Type II and GDPR compliant, ensuring the highest levels of security and protection of customer data for their clients.

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Panoply Launches Xero Data Connector

Companies can now get a 360-degree view of their business

Panoply, the cloud data management platform built for analysts, announced its newest data connector – the leading accounting suite Xero.  With Xero support, Panoply customers can analyze and track accounting and finance performance and metrics with their data visualization/business intelligence tool of choice.

Panoply’s new Xero connector joins other data sources such as Facebook, Twitter, Google Analytics, Salesforce and 150+ more that can be added and combined into Panoply’s. This means Panoply customers can access financial and accounting data in addition to social media, search and display ad metrics with any other data, such as eCommerce, product analytics or CRM data.

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In mere minutes, Panoply customers have all their data in one place, giving finance teams and data analysts a holistic view of their data to gain actionable insights in near real-time.

Panoply is different from other data management solutions because it lets anyone add and combine Xero financial data with any other financial, sales, CRM and other data sources – on their own, without the help of IT and engineering, eliminating bottlenecks and wait times associated with building a data pipeline.

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“Everything we do at Panoply is customer-focused and Xero joins our long list of data connectors that are the result of requests from happy Panoply users. We welcome our friends in finance to the data party!”, says Panoply CEO Yaniv Leven.

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Alibaba Cloud Unveils New Products and Features for Global Markets

Proven technologies to empower businesses in digital era

Alibaba Cloud, the data intelligence backbone of Alibaba Group, unveiled more than 10 new products and features at the Alibaba Cloud APAC Summit, as well as a new accelerator program connecting technology partners with the Alibaba ecosystem. The summit showcased Alibaba Cloud’s commitment to building a more inclusive platform with proven technologies that will empower APAC customers and ecosystem partners to win in the digital era.

“We are committed to providing the Asia Pacific region with a cloud service that will drive a highly integrated, best-in-class technology ecosystem”

“As the largest public cloud provider in Asia Pacific, Alibaba Cloud is speeding up digital transformation in this region by building a world-class cloud infrastructure and we have also been at the forefront of the rapid development of data intelligence. Today, Alibaba Cloud not only provides infrastructure that underpins the entire Alibaba economy from e-commerce and payment, to logistics and supply chain management, but also ensures inclusiveness, so that our cloud technologies can be accessed by companies of all sizes,” said Selina Yuan, President of Alibaba Cloud Intelligence International. “We are committed to providing the Asia Pacific region with a cloud service that will drive a highly integrated, best-in-class technology ecosystem,” added Yuan.

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New products and features for an “All in Cloud” future

For businesses in the region and their pursuit of “All in Cloud” strategies, Alibaba Cloud launched more than 10 new products and features that are available for the first time outside of China and can now be accessed by customers worldwide. The new product and feature highlights include:

PolarDB: A MySQL and PostgreSQL – compatible relational database built for the cloud that combines the performance and availability of traditional enterprise databases at a much lower cost. It offers excellent scalability, with the architecture of hardware-software co-design. The solution can also scale up to 100TB in storage which helps customers manage big data development. It can scale up to 88 vCPUs and 710GB of memory and allows customers to pay for usage by the minute, enabling customers to handle peak business traffic while minimizing cost.

Alibaba Log Service (SLS): SLS allows customers to automatically collect logs from all your services, applications and platforms, irrespective of whether they are on-premises or in the cloud. SLS allows the log data to be tagged with context derived. SLS also allows decisions to be taken on this data in near real time for trend analysis, alerts or visualization.

Support of “Bring Your Own Key” (BYOK): An end-to-end security service which provides customers encryption controls on both hardware and software, protecting customers’ data in transit and at rest. The new BYOK feature now supports ECS Cloud Disk, OSS and RDS.

SaaS Accelerator: A platform where technology partners can easily build and launch SaaS applications and leverage proven business and technology know-how in the Alibaba Economy. The accelerator helps SaaS providers quickly deploy and test their applications on the cloud, shorten the implementation lifecycle, and accelerate time-to-market. It enables ecosystem partners, such as enterprises in the e-commerce, lodging, and travel industries, to quickly reach their customers on Alibaba platforms. It also defines three centers for the SaaS ecosystem: the commercial center, the capability center, and the technology center.

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Smart Access Gateway (SAG) Software: An app that allows endpoint devices such as cell phones, POS and laptops to securely get connected with Alibaba Cloud and on-premises data centers in one click, accelerating access to enterprise applications and cloud resources.

Container Registry (ACR) Enterprise Edition: Alibaba Cloud Container Registry (ACR) is a fully-managed container registry that allows developers to easily store, manage, and deploy container images. ACR Enterprise Edition is integrated with the Alibaba Cloud Container Service, simplifying customers’ deployment to production workflows. It eliminates the need for customers to operate their own container repositories or worry about scaling the underlying infrastructure. ACR hosts customers’ container images in a highly available and scalable architecture, where customers can reliably deploy containers and launch applications at a global scale.

Container Service for Kubernetes (ACK): A fully-managed service compatible with Kubernetes to help users focus on their applications rather than managing container infrastructure. It provides enterprise-level high-performance and flexible management of Kubernetes containerized applications throughout the application lifecycle. This service simplifies cluster creation and expansion and integrates Alibaba Cloud capabilities in virtualization, storage, network, and security, providing an improved running environment for Kubernetes containerized applications.

In line with its commitment to champion small businesses, Alibaba Cloud also launched an upgraded service support campaign designed for small and medium-sized enterprises (SMEs). SME customers will now be able to benefit from greater access to resources and support from Alibaba Cloud. Key benefits of the enhanced support and service include dedicated one-on-one presale consultations, 24/7 technical support, a doubling of complimentary tech support tickets and swifter after-sales support.

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Bpm’online has Been Named a Leader in the Nucleus CRM Value Matrix for the Fourth Consecutive Year

Bpm’online, a global business software company leading in the space of low-code, process automation and CRM, is proud to announce it has been recognized as a Leader in the CRM Technology Value Matrix 2019 by Nucleus Research for the fourth year in a row.

Nucleus Research applies profound technology understanding coupled with a financially focused investigative approach to uncover the value CRM products can provide. In the CRM Technology Value Matrix, the vendors are measured on both usability and functionality – key drivers of value – and categorizes as Leaders, Experts, Facilitators, and Core Providers.

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Being ranked as a CRM leader by Nucleus Research for the fourth consecutive year reflects the consistent product advancements and high value bpm’online delivers in usability and functionality across the three key pillars of CRM: sales, marketing, and service.

Bpm’online continues to strengthen its leadership positions by growing its data integration, orchestration, and mapping capabilities. According to Nucleus, “Going beyond the marketing hype, customer relationship management vendors are investing in making AI practical with prebuilt capabilities and data integration and synchronization investments. At the same time, Leaders in the CRM Technology Value Matrix highlight a renewed focus on usability, driving user interface innovations and embedded intelligence to boost productivity of individual users.”

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“It’s with immense pleasure that we announce we’ve been recognized as a Leader in Nucleus CRM Technology Value Matrix for the fourth year in a row. We believe this recognition is earned thanks to the ultimate value our technology brings to our customers. Bpm’online continually works on its products advancement, offering first-class usability and functionality that is highly demanded by businesses of different size and type all over the globe.” – commented Katherine Kostereva, CEO and Managing Partner at bpm’online.

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Seal Software Announces Version 7 of Award-Winning AI-Based Contract Analytics Platform

Latest Version Updates UI for Ease of Use, Simplifies Enterprise Deployments, and Builds on Comprehensive AI Architecture

Seal Software, the leader in contract discovery and analytics, announced the general availability of Seal 7, the latest version of the award-winning Seal platform. Seal 7 sets a new benchmark for contract analytics solutions, pairing a simplified user interface with an unprecedented collection of enterprise-class artificial intelligence (AI) capabilities in a single platform.

The primary goal of enterprise contract analytics is to leverage AI, typically in the form of machine learning (ML) and natural language processing (NLP), to identify and extract critical business and legal terms from corporate agreements. Seal 7 is designed to simplify the contract analysis process, and to enable business and legal users to understand and more effectively manage the risks, obligations, and revenue opportunities embedded within their contracts. The new interface offers a state-of-the-art user experience that reflects the mental model of different personas, ranging from highly technical users who are capable of executing complex searches, to newer users who simply want to click and go.

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With its consumer-like search experience, paired with the power of cutting-edge AI methodologies, Seal 7 enables non-technical business and legal professionals to rapidly and directly access key contractual data without the need for formal contract information requests, which are often fulfilled, at considerable cost and delay, by teams of attorneys executing inefficient manual contract reviews. With Seal 7, business users have secure access to the information they need when they need it, without tying up valuable legal resources who in turn are relieved of mundane tasks to pursue higher-value work.

In addition to its updated search and review interface, Seal 7 introduces a slew of significant new technological advances and enhancements. Deployment of Seal has been optimized with the implementation of Docker containers and Docker Swarm Clustering on a Linux platform. This leads to rapid provisioning of Seal instances, over-the-wire upgrades, and multi-instance management.

Other enhancements include updates to the Seal Logic Engine, providing end users with a more intuitive process for creating both simple and complex business rules. Seal 7 also includes new Discovery Rules, a powerful combination of Seal’s ML and NLP capabilities. Seal Discovery Rules provide a new level of one-to-many reusability, allowing end users to surface multiple data points from the same core extraction, as well as the ability to extract critical structured data such as dates, locations, and values.

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Finally, Seal 7 fully integrates the Seal Marketplace, which lets end users download and deploy Seal Accelerators on-the-fly for specific use cases to jump-start analysis, including data privacy, Brexit, procurement, and many others.

“Seal 7 has received extremely positive feedback from beta customers, and we are delighted to bring it to market,” said Kevin Gidney, co-founder and CTO of Seal Software. “This is one of the most significant releases in the history of Seal, bringing the power and utility of contract analytics to business users across an organization. Now line-of-business professionals in sales, procurement, corporate development and other areas can gain insight from their contracts without the delays and costs associated with a more traditional legal review—only Seal 7 makes this possible.”

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