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An Invoice Generator For B2B Businesses – Relevance Of Invoice Generators In The B2B Sector

In the B2B world, there is a constant digital exchange of invoices between businesses. This is a basic part of everyday business that needs to be executed appropriately for contemporary commerce to keep going efficiently. However, there are regulations around B2B invoicing adoption and it is vital to give importance to it because the right invoice generation streamlines business operations, improves transparency, and allows the business to prosper. Today, invoice generators for B2Bs have revolutionized the way invoicing practices are being carried out to fit the regulatory landscape precisely.

A comprehensive understanding of B2B invoicing and its significance in modern business transactions to streamline financial processes is important. The efficiency of invoicing is critical to maintaining the cash flow, improving operational productivity, and developing solid business relationships in the context of B2B transactions.

Recent research indicates that ineffective invoicing procedures can result in large payment delays; on average, approximately 60% of B2B bills are past due, which strains a company’s cash flow. This figure emphasizes how important it is for B2B companies to have efficient invoicing procedures.

The usefulness and advantages of invoice generators designed especially for B2B companies are examined here. It explores how these solutions improve the invoicing process, deal with typical invoicing issues, and boost overall company efficiency. Let us also explore what an invoice generator is, how B2B invoicing is better than traditional methods of invoicing, and what is its relevance in the B2B sector. We will cover the benefits key features, implementation, integration, best tools, etc. highlighting the efficacy and compliance benefits of digital invoicing.

We will talk about the excellent implementation advice that is provided and acknowledge the critical function that B2B e-invoicing plays in helping organizations today by increasing productivity, reducing expenses, boosting accuracy, and guaranteeing regulatory compliance.

What Is An Invoice Generator?

A software that can create, print, download, and email invoices to clients automatically is called an invoice generator. With its help, companies can quickly produce bills that look professional and eliminate the need for tedious computations, formatting, and data entry by hand.

The majority of invoice generators have editable templates that let companies include their logo, terms of payment, and other information. They also keep track of price information, descriptions of products and services, and client information, which makes it simple to prepare and send invoices with a few clicks.

Invoice Generators’ Significance in the Business-to-Business Sector and Top Challenges in Invoicing

Particular difficulties with B2B invoicing can affect both operational effectiveness and financial stability. The complexity of invoicing standards and formats across various businesses and clients is one of the main obstacles. B2B bills frequently have to follow certain billing guidelines, include a thorough itemization of the products or services, and meet different payment conditions.

Furthermore, human error can occur during manual invoicing operations, leading to mistakes like missing invoices, duplicate entries, or inaccurate billing amounts. In addition to delaying payments, these mistakes sour client relations and add to the administrative load on companies. Thus, let’s see why is the role of a B2B invoice generator so important to overcome various challenges related to invoicing:

1. Technology’s role:

These problems can be addressed technologically with invoice generators, which automate and standardize the invoicing process. By streamlining the production, delivery, and administration of invoices, these technologies lower errors and quicken payment timelines.

2. Handling Complexity:

By offering templates that comply with industry norms and client-specific specifications, invoice generators reduce the complexity of B2B invoicing. They let companies personalize bills with thorough line items, terms, and conditions, guaranteeing compliance and clarity.

3. Improving Accuracy:

By automatically computing totals, applying taxes, and creating sequential invoice numbers, automation reduces human mistakes in invoicing. This precision enhances financial reporting and audit trails in addition to expediting the invoicing process.

4. Increasing Efficiency:

These solutions give finance teams more time to dedicate to strategic endeavors by automating repetitive chores like the creation and delivery of invoices. As companies grow, this efficiency picks up steam, managing higher transaction volumes without commensurate rises in administrative burden.

5. Accelerating Payments:

By cutting down on payment delays, automated systems that provide timely invoices enhance cash flow. By integrating payment channels and sending automated reminders for past-due invoices, firms can expedite payments and preserve favorable cash flow dynamics.

We can see that in B2B transactions, efficient invoicing is critical since it affects operational effectiveness, customer relationships, and financial stability. Through the use of technology, invoice generators help businesses overcome the difficulties that come with B2B invoicing by optimizing workflows, improving accuracy, and quickening payment cycles.

The integration of an invoice generator designed specifically for business-to-business (B2B) purposes is becoming increasingly important as companies embrace digital solutions to streamline their operations. By adopting these technologies, companies can reduce the difficulties associated with invoicing and set themselves up for long-term growth and competitiveness in the ever-changing B2B market.

  • Importance of Efficient Invoicing in B2B Transactions and challenges associated with B2B invoicing models

Effective invoicing is essential in the realm of business-to-business (B2B) transactions for preserving a stable cash flow, precise accounting, and a positive customer reputation. Studies reveal that ineffective billing procedures can cause considerable late payments, with an average of nearly 60% of business-to-business invoices not being paid on time. This figure emphasizes how important it is for B2B companies to have efficient invoicing procedures to prevent disruptions in cash flow and preserve financial stability.

There are particular challenges with the B2B business model. These include the need for specific knowledge and expertise, lengthier sales cycles, and complicated purchasing decisions. Additionally, because their revenue is frequently directly correlated with the success of their clients, B2B companies may be more vulnerable to changes in industry trends or economic downturns.

Businesses need to develop great client connections, offer outstanding customer service, and keep up with industry developments and best practices to succeed in the B2B market. It’s also critical to optimize sales and marketing tactics and increase operational efficiency by utilizing technology and data analytics.

So, working on B2B invoices holds a lot of importance as already there are so many challenges for the B2B model to succeed. It should be noted that B2B invoicing practices vary worldwide and each country has their regulatory framework and a technological approach to deal with it. Thus, using a B2B invoice generator can solve many problems quickly and easily.

For example, businesses may be obliged in some countries to transmit XML e-invoices to government authorities for clearance before providing the buyer with both the XML and the PDF version. As an alternative, many nations require taxpayers to communicate with a central system run by the government, where vendors upload invoices that purchasers can access. On the other hand, B2B invoice exchange happens exclusively in XML (i.e., UBL) format directly between trading partners or their respective procurement/billing systems in other jurisdictions.

Evolution Of B2B e-invoicing

As company operations move towards digital transformation, the development of B2B e-invoicing represents a critical milestone. The COVID-19 epidemic has caused a noticeable acceleration of this shift by requiring quick adaption to distant work conditions. Businesses throughout the world were prompted by the epidemic to reevaluate their operational strategies and shift to digital solutions to preserve continuity and efficiency in their financial processes.

Businesses were turning more and more to electronic invoicing because of past lockdowns and disruptions to conventional business procedures. The need to improve financial transaction transparency, decrease manual errors, and streamline operations has motivated this shift.

  • The COVID-19 Pandemic’s Catalytic Function

The COVID-19 pandemic’s start presented previously unheard-of difficulties, compelling companies to reconsider their operational strategies. The increasing popularity of remote work brought to light the shortcomings and inefficiencies of conventional paper-based invoicing solutions. As a result, electronic invoicing became an essential instrument for maintaining financial operations.

Businesses can automate the invoicing process with e-invoicing, which lessens the need for manual involvement and physical documents. This leads to more accurate financial records and better cash flow management by ensuring speedier processing times as well as minimizing errors and discrepancies.

  • Governmental Incentives and Economic Perspectives

The significant advantages that e-invoicing offers to governments are another factor propelling the trend. The reduction of indirect tax evasion, including VAT, is one of the main benefits of e-invoicing. e-invoicing improves transparency and lowers the possibility of fraudulent activity by offering a real-time digital trail of transactions.

Governments can follow money flows and economic trends more precisely by using the data gathered via e-invoicing to obtain deeper insights into the economy. This thorough data gives policymakers the information they need to help businesses develop plans that provide them a competitive edge in the global market.

  • Public to Private Sector Expansion

The private sector has acknowledged the advantages of computerized invoicing. Businesses have realized the many benefits, which include substantial cost reductions, expedited processing, and improved cash flow management. These advantages are driving the shift from traditional to electronic invoicing, which is also being aided by government legislation that supports digitization.

Regulations requiring the use of electronic invoicing and the electronic reporting of company transactions are being implemented by numerous countries throughout the world. The aforementioned measures aim to optimize tax-collecting processes, minimize administrative duties, and foster transparency in financial transactions.

  • FinTech-SalesTech Innovation and Prospects for the Future

The acceptance of B2B e-invoicing is anticipated to grow as long as governments continue to promote digitization and enforce laws mandating electronic invoicing. In addition to changing the nature of business transactions, this broad adoption will spur additional development in financial technology (FinTech) solutions.

It is anticipated that the efficiency, security, and usefulness of e-invoicing systems will improve with the incorporation of cutting-edge technology like blockchain and artificial intelligence. These developments will enhance data accuracy, substantially simplify financial procedures, and give companies insightful information about how their finances are being run.

Thus, the COVID-19 pandemic and the transition to remote work environments have hastened a broader shift towards digital transformation, which is reflected in the evolution of B2B e-invoicing. The pandemic has brought attention to the necessity of automated, efficient financial operations, which has resulted in the growing use of electronic invoices.

Government incentives designed to lessen tax evasion and get economic insights are providing support for this shift. The public and private sectors are adopting e-invoicing at an increasing rate due to its advantages, which include reduced costs, expedited processing, and enhanced cash flow management. The future of B2B e-invoicing appears bright, with continuous digitization initiatives and regulatory regulations expected to significantly expand its capabilities through continued innovation in FinTech solutions.

Benefits of Using an Invoice Generator in B2B 

The time and money savings that come with employing an invoice generator are among its most important advantages. Businesses can save hours of manual calculations and data entry by creating and sending invoices quickly and simply with the help of an invoice generator. This effectiveness frees up time and resources that could be used for other crucial business duties. Additionally, an invoice generator might result in long-term cost savings by lowering the possibility of errors and anomalies.

 1. Enhanced Cash Flow

Good cash flow management is essential for all organizations, and B2B companies are no exception. Unpaid bills and late payments can cause cash flow problems, which can result in missed opportunities and financial challenges. By tracking the status of invoices and issuing automated payment reminders, an invoice generator helps businesses get paid more quickly. This feature guarantees that businesses have the money they need to run efficiently and enhances cash flow.

2. Increased Expertise

Invoicing is a crucial component of projecting a professional image to clients. Businesses may generate invoices that appear professional and represent their values and brand with the aid of an invoice generator. Businesses may generate invoices that are consistent with their identity and build trust and a positive reputation with clients by using customizable templates and branding options.

3. Enhanced Productivity

Creating invoices can be a laborious and time-consuming process, particularly when handling several clients. The procedure is streamlined by an invoice generator, which does the calculations, formatting, and data entering automatically. Businesses can concentrate on other crucial responsibilities because this automation saves time and lowers the possibility of mistakes.

4. Easy Record-Keeping

Maintaining accurate invoice records is essential for both accounting and taxation. Businesses may easily recover and view their invoices when needed by keeping track of them all in one location with the use of an invoice generator. Finance teams may stay better organized and in compliance with rules thanks to this feature, which also saves time and lowers the possibility of losing crucial papers.

5. Customizable Invoices

Each company’s needs for invoicing are different. Businesses can make personalized invoices that satisfy their unique needs with the help of an invoice generator. Businesses can add their logo, payment terms, and other elements that represent their brand and values by customizing the templates.

Businesses may differentiate themselves from the competition and leave a lasting impact on customers by offering this personalization.

6. Available Anywhere, Anytime

An invoice generator is a cloud-based tool that is accessible from any location with an internet connection. This makes it simple for businesses to handle invoicing while on the go because they can generate and submit invoices from a laptop, tablet, or smartphone. This accessibility is especially helpful for companies that need to travel frequently or have remote workers.

Implementing An Invoice Generator In Your B2B Business Model Is Wise

B2B business operations depend on efficient billing, and an invoice generator may help optimize and boost productivity. An invoice generator may be very helpful to B2B companies by providing time and money savings, better cash flow, increased professionalism, simple record-keeping, customizable invoices, and accessibility.

Using an invoice generator is a wise strategic choice for B2B company owners who want to improve their operations and streamline their invoicing process. It helps the business’s expansion and general financial stability in addition to making invoicing easier. To increase invoicing efficiency, enhance cash flow, and develop closer bonds with your clients, think about incorporating an invoice generator into your company’s operations.

How An Invoice Generator Simplifies The Billing Process

An invoice generator can transform the invoicing process by leveraging efficiency and automation. Here’s how it simplifies this crucial aspect of business operations:

1. Effortless Creation

Your finance and invoicing team needs to be able to create expert invoices with ease. Using an invoice generator reduces it to a matter of minutes. It makes it unnecessary to perform calculations and formatting by hand, enabling you to produce bills quickly and precisely. You don’t have to worry about design or math mistakes because the program takes care of the layout, guaranteeing that every invoice is uniform and polished.

2. Templates for Efficiency

The range of expert templates that come with invoice generators can be readily altered to showcase your company’s identity. Employees can eliminate the tedious effort of developing an invoice format by selecting a template that best suits their company’s needs and working on it with ease.

They can now concentrate on more significant tasks. This functionality guarantees consistency across all of your invoices while also saving time. The ability to reuse templates greatly expedites the billing process, while consistent branding contributes to the development of a professional image.

3. Accuracy in Numbers

Errors might occur in manual computations, particularly when working with several clients and different tax rates or reductions. This could be annoying since the client can get agitated and the invoice might need to be revised. To guarantee accuracy in every invoice, an invoice generator computes totals, taxes, and discounts automatically.

This automation guarantees that all financial data is accurate and dependable while lowering the possibility of errors, which may result in disagreements or payment delays.

4. Organized Records

It can be difficult to keep track of all of your invoices, particularly as your company expands. When you store invoices in files, there’s a possibility that you could lose or misplace the invoice. Natural disasters can also lead to the loss of invoices, the burning of invoices in fires, and the misplacing of documents, which occasionally may be necessary to settle a dispute with a client.

These circumstances can occasionally be very stressful. All of your invoice documentation can be kept in one place with the help of an invoice generator. It is simpler to keep track of payments, keep an eye on unpaid invoices, and investigate late payments when you work with this company. Having everything in one location makes it easier to handle finances and records because you can easily locate any invoice when needed.

5. Quicker Payments

Timely payments depend on timely and well-designed invoices. An invoice generator helps to schedule invoices on time for each client. This procedure is made more efficient by an invoice generator, which guarantees that bills are issued on time and contain all the information required for payment.

Your clients’ confidence may be boosted by the invoices’ accuracy and polished appearance, which will motivate them to make their payments on schedule. To expedite the payment process even more, several invoice generators incorporate functions like automatic reminders for past-due payments.

Therefore, an invoice generator makes the process of creating invoices easier by automating the generating process, guaranteeing correctness, and keeping data organized. It makes it simple to create expert bills, utilize effective templates, and maintain precise financial records.

This guarantees quicker payments, which improves your cash flow in addition to saving time and lowering errors. You may concentrate more on your main business operations and less on administrative duties by incorporating an invoice generator into your workflow. This will eventually result in a more productive and successful company.

Key Features of Effective Invoice Generators

With the ability to speed up the invoicing process and guarantee timely, accurate, and professional billing, invoice generators have emerged as indispensable instruments for companies of all kinds. It’s critical to comprehend the main elements of invoice generators to take full advantage of their advantages. Here’s a closer look at the key components of efficient invoice generators:

1. Customization options

Customization of invoices is one of the most important aspects of an efficient invoice generator. Businesses can add their branding components, such as logos, color schemes, and fonts, to the invoices through customization choices. This gives the documents a polished look while also reiterating the company’s identity.

Additionally, companies can alter certain information, such as terms of payment, deadlines, and item descriptions, to suit the particular requirements of their customers. Customization guarantees that every invoice conforms to the business’s branding and operational specifications, resulting in a unified and expert appearance that can strengthen customer relationships and confidence.

2. Choose an Interface That’s Easy to Use

An invoice generator should have an easy-to-use interface that makes it simple to produce invoices fast and without wasting time or effort. A user-friendly design makes it easy for you and your team to use the software, which lowers the learning curve and lowers the possibility of mistakes when creating invoices. Given their limited time and resources, small firms and startups should pay special attention to this.

3. Various Methods of Payment

To satisfy the various payment options that customers may choose from, a good invoice generator should offer them all. Providing a range of payment choices, including PayPal, bank transfers, credit/debit cards, and other electronic payment methods, can greatly enhance the payment process. Businesses may lower payment barriers, quicken cash flow, and raise customer satisfaction by giving customers easy payment options. The ability to select from a variety of payment options facilitates clients’ timely payment, which improves the overall effectiveness of the invoicing process.

4. Automated Notifications

Businesses may have cash flow problems and financial instability as a result of late payments. Effective invoice generators must have automated reminders to assist organizations in managing past-due invoices. It is possible to schedule these reminders to go out at predetermined times, like a few days prior to the due date or when the invoice is past late.

Automated reminders make sure that clients are informed as soon as possible, which can result in quicker payments, and they also lessen the administrative load of following up on late payments. For companies that deal with a lot of bills, this feature is especially helpful because it guarantees regular follow-up without requiring manual intervention.

5. Integration Capabilities

Accuracy and efficiency can only be increased by having integration capabilities with other company systems, such as Customer Relationship Management (CRM) and accounting software. To provide automatic financial data synchronization, efficient invoice generators should interact effortlessly with well-known accounting programs like QuickBooks, Xero, or FreshBooks.

Up-to-date client information is ensured by integration with CRM systems, and bills are correctly created based on the most recent customer contacts. Because of this interconnection, there is less chance of error, less need for repeat data entry, and overall business operations are streamlined as all systems function together.

6. Analytics and Reporting

Another vital aspect of efficient invoice generators is the capacity to monitor invoicing parameters and produce thorough financial reports. In-depth reporting and analytics solutions offer insightful information about the invoicing process, assisting companies in tracking payment statuses, spotting patterns, and evaluating performance.

Important indicators that can be monitored and evaluated to enhance financial planning and decision-making include unpaid bills, late payments, and revenue. Robust reports facilitate the evaluation of firms’ invoicing procedures, pinpoint opportunities for enhancement, and facilitate well-informed strategic choices aimed at augmenting profitability and cash flow.

7. Security Features

Strong security features are essential in an efficient invoice generator because financial data is sensitive. Sensitive information, including payment and client information, must be encrypted to prevent cyberattacks and illegal access. Data protection is guaranteed at all times by sophisticated security methods like two-factor authentication (2FA), secure socket layer (SSL) encryption, and frequent security audits.

Invoice generators that prioritize security assist companies in upholding customer confidence and adhering to data protection regulations. Safeguarding financial data not only keeps the company safe but also builds its trust and reputation in the marketplace.

8. Monitoring of Invoices

Maintaining an accurate record of your invoice status is essential for effective money management. Make sure the program provides features to track the sending, viewing, and payment of bills. You can quickly follow up on past-due payments by using invoice monitoring services, which assist you in keeping an eye on your accounts receivable.

This degree of supervision helps guarantee that your company’s activities function smoothly and avert possible cash flow problems. Additionally, tracking offers insightful information about how clients pay, which can guide future invoicing procedures and client care plans.

Using Invoice Generators in Business-to-Business Transactions

B2B companies can greatly improve overall efficiency and optimize billing procedures by putting in place an invoice generator. A number of crucial processes are involved in this implementation, such as selecting the appropriate tool, configuring the system, educating personnel, and integrating it with current systems. Here is a thorough how-to:

a) Selecting the Appropriate Tool

Choosing the right invoice generator is essential to maintaining efficient operations. Here are a few things to think about:

  1. Features and Functionality: Seek for solutions with basic features like invoice tracking, numerous payment alternatives, automated calculations, and customization possibilities.
  2. User-Friendly Interface: Your staff will have a shorter learning curve if the program is simple to use and intuitive.
  3. Scalability: As your business expands, make sure the tool can accommodate more clients and bills.
  4. Integration Capabilities: Verify if it can work with the payment gateway, accounting, and CRM systems you currently have.
  5. Security: To safeguard sensitive financial data, the tool needs to have strong security measures.
  6. Customer service: Choose vendors who provide top-notch customer service along with tools for assistance and troubleshooting.

b) Configuration and Setup

After selecting the appropriate invoice generator, set it up and configure it using these steps:

  1. Initial Setup: Install the program and finish any prerequisites for setting up user permissions and creating accounts.
  2. Personalize Templates: Set up invoice templates with your company’s colors, logo, and other branding components. Establish default conditions, payment instructions and terms.
  3. Import Data: Provide the system with current client data, descriptions of goods and services, and cost information.
  4. Automate: Activate the computation of discounts, taxes, and totals automatically. Set up recurring invoices and automated payment reminders, if necessary.
  5. Test Invoices: Make sure everything is working properly by creating and sending test invoices to your team to get them acquainted with the procedure.

 

c) Training and Support

Implementing an invoice generator successfully requires adequate training and assistance. You will need to train your staff about the features of the B2B software.

  1. Staff Training: Ensure that all pertinent staff members have received thorough training so they can use the new system efficiently.
  2. User Manuals and Resources: To help with frequent problems and inquiries, make use of the support resources that are available, such as user manuals, video tutorials, and FAQs.
  3. Ongoing Support: Put in place a framework for troubleshooting and continuing support. Make sure personnel understands how to get in touch with the invoice generator’s customer service in case of necessity.

d) Integration with Existing Systems

Adding your invoice generator to already-existing systems will improve efficiency and further streamline processes:

  1. Accounting Software Integration: Financial management is made easy by integrating with accounting software. By ensuring that all invoice data is automatically synchronized with your accounting records, this integration helps to minimize errors and the need for human data entry.
  2. CRM System Integration: Improving client management is possible by integrating your invoice generator with a CRM system. It gives you a thorough picture of every client’s financial activity by enabling you to keep track of client interactions, invoice history, and payment status in one location.
  3. Payment Gateway Integration: Transactions run more smoothly when payment gateways are integrated. With the help of this integration, customers can pay straight through the invoice using the method of their choice, which helps speed up payment processing and enhance cash flow.

It takes careful preparation and execution to implement an invoice generator in a business-to-business setting. Your invoicing process can be greatly improved by selecting the appropriate tool, configuring it correctly, providing training to your employees, and connecting it with current systems. This enhances client happiness and overall financial management in addition to saving time and lowering errors.

Case Studies – Real World Examples

The deployment of B2B invoices is no longer merely a theoretical concept; rather, it is a real chance to transform the way businesses operate and interact with their financial processes. In this era of digital transformation, businesses across a range of industries use electronic invoicing to save costs, expedite procedures, and boost overall competitiveness.   

1. Case Study: American Greetings Achieved 12 million invoices annually with 99% automated cash posting

American Greetings made use of the B2B invoice generator to resolve the financial issues in the compay. The cash posting obstacles were handled appropriately. Let us look at the problems faced by the company, how this was resolved by the invoice generating systems and what are the key takeaways from this case study.

Problems:

  • Delays in Cash Posting: The laborious procedures required in credit card processing and remittance aggregation caused American Greetings to experience considerable delays in cash posting.
  • Missing Remittances: The cash application process was delayed down by the lack of remittances for accepted payments.
  • Payment Complexities: Managing discounts and processing electronic payments posed difficulties that adversely affected the consumer experience.

Resolution:

99% automatic cash posting for 12 million invoices per year was accomplished by American Greetings. Their cash posting processes became more efficient overall and there was a noticeable decrease in delays as a result of the automation solutions. This improved handling of discounts and expedited payment procedures significantly improved the customer experience.

  • Faster Payment Processing: American Greetings expedited their payment processing, which resulted in faster cash posting, by automating invoice matching and remittance aggregation.
  • Better Cash Posting: By employing AI-driven remittance prediction, the business was able to more quickly identify any missing remittances and expedite the cash posting process.

●     Improved Customer Experience: By streamlining discount administration and payment processing, the self-service payment portal was implemented, greatly raising customer happiness.

Important Lessons for B2B Businesses:

By automating invoice matching and remittance aggregation, automated solutions can drastically cut down on cash posting delays. The use of artificial intelligence improves accuracy. By identifying missing remittances more quickly and accurately, AI-driven forecasts can expedite the application of cash.

Self-Service Portals Enhance CX: By streamlining intricate payment procedures, self-service payment portals can increase customer retention and satisfaction.

Read More: SalesTechStar Interview with Dorian Ciavarella, Founder and CEO at Zeliq

2. Case Study: ResMed Used an Automated A/R Process Throughout All Business Units to Achieve a 95% Hit Rate

ReshMed made use of the invoice generator for overcoming automation’s Operational Challenges. A/R processes were automated and it helped the business units in achieving a 95% hit rate.

Problems:

  • Growing Operational Costs: ResMed experienced a rise in operational costs as a result of workloads that were primarily manual.
  • Inaccurate Cash Posting: Inaccuracies in cash posting resulted from a lack of visibility throughout accounts receivable (A/R) activities.
  • Restricted Payment methods: The total customer experience (CX) was adversely affected by a limited selection of payment methods.

Resolution:

With a 95% hit rate in their automated A/R process, ResMed was able to greatly increase the cash posting accuracy. Staff members were reassigned from manual to high-value duties, which decreased operational costs. A better cash flow and operational efficiency resulted from a 33-day reduction in DSO and a better customer experience.

  • Efficiency Gains: ResMed saved over thirteen hours in operating efficiency when staff members were reassigned from manual tasks to higher-value duties.
  • Enhanced Accuracy: The company’s Automated Cash Application method achieved a 95% hit rate, guaranteeing precise cash posting throughout several business divisions.
  • Better CX and DSO Reduction: ResMed greatly improved their customer experience by reducing Days Sales Outstanding (DSO) by approximately 33 days in a ten-month period.

Important Lessons for B2B Businesses:

By redistributing employees to more strategically important duties, automating accounts receivable procedures can save a significant amount of time and money on operations. Improved visibility and accuracy in cash posting are guaranteed by automated cash applications with high accuracy rates. Automating the reduction of deferred sales orders (DSO) can greatly boost cash flow management and improve customer experience.

The effective use of invoice generators in businesses such as American Greetings and ResMed shows how much automation can improve B2B invoicing operations in terms of accuracy, efficiency, and customer experience. Businesses may solve operational issues, cut down on delays, and improve financial management by utilizing cutting-edge technologies like artificial intelligence (AI) and automated cash applications.

Best B2B Invoice Generator Tools

1. Zervant

Zervant is an online invoicing platform made especially for small businesses, especially startup companies and little enterprises. It is distinguished by its intuitive user interface, which makes it simple and quick for users to generate invoices and cost estimates. Zervant offers email, PDF, and hard copy invoice distribution in addition to other forms.

Key Features of Zervant customer Base Management:

  • Zervant facilitates effective customer information management for enterprises.
  • Through the site, users can submit invoices and other documents directly.
  • The program offers resources for keeping tabs on revenue and financial results.
  • Users can add their branding to estimates and invoices that they make.
  • Serving a global clientele, Zervant provides multilingual management for expenditure and expense estimations.
  • The platform offers instantaneous information on the payment, pending, and past-due status of invoices.
  • It allows for online payments, which speeds up the process.
  • Standard support in five languages and unlimited email invoicing are included in the free edition. Monthly costs for more sophisticated features begin at $4.

The Advantages of Zervant

  • User-Friendliness: Zervant’s user-friendly design makes it perfect for entrepreneurs and small business owners with limited accounting expertise.
  • Customization: The capacity to add branding components to papers makes it easier for companies to keep up a polished appearance.
  • Efficiency: Zervant’s features make the invoicing process more efficient, which saves time and lowers the possibility of mistakes.
  • Real-Time Monitoring: Businesses may improve their financial planning and management by having up-to-date information of their cash flow thanks to real-time notifications on invoice status.
  • Multi-Lingual Support: This feature helps companies that operate in different nations by making sure that all of their clients can understand estimates and invoices.
  • Cost-effective: Since the basic plan is free, even very tiny enterprises can use it. The premium subscriptions, which start at $4 per month for more sophisticated features, are likewise fairly priced.

Zervant is a feature-rich invoicing solution made to satisfy the demands of entrepreneurs and small B2B enterprises. Its customizable features, real-time financial tracking, and intuitive design make it a desirable option for companies trying to optimize their invoicing procedures. But companies that need more sophisticated features or assistance for a wider clientele might have to think about the premium plans or other options. In general, Zervant provides a practical and economical solution for managing invoices and enhancing cash flow in the business-to-business market.

2. Wave

Wave is a feature-rich business tool made to assist freelancers and small enterprises in effectively managing their money. Its extensive feature set, which includes accounting, invoicing, and payment processing, and ease of use make it stand out. Wave’s mobile app makes it even more accessible by enabling users to handle their money while on the go.

Key Features

  • User-Friendly Interface: Wave is renowned for having an intuitive and simple-to-use interface that works well even on mobile devices, making it usable by users with different degrees of technical proficiency.
  • Extensive Accounting Features: Wave provides a complete range of accounting features, including bank reconciliation, detailed financial reports, and spending tracking, in addition to invoicing.
  • Integrated Payment Processor: Wave comes with a built-in payment processor that enables companies to take online payments right from the platform.
  • Customizable Templates: Users may quickly add logos, change colors, and incorporate discounts or notes by selecting from a variety of invoice templates.
  • Mobile App: The mobile app offers flexibility and simplicity by enabling money administration and invoicing from any location.
  • Extra Features: In response to the expanding requirements of businesses, Wave provides payroll services, tax filing, and even the option for a business bank account with Wave Money.
  • Automation: Financial management is made easier by automated bookkeeping features including duplicate entry merging and transaction classification.
  • Integration with Zapier: By connecting Wave and Zapier, invoicing procedures may be further automated.

Advantages of Wave

  • User-Friendliness: Because of its incredibly user-friendly layout, Wave is perfect for freelancers and small business owners without a lot of accounting experience. By improving accessibility, the mobile app lets consumers handle their money from any location.
  • Complete Feature Set: Wave provides a wide range of capabilities that extend beyond simple invoicing, such as bank reconciliation, full financial reporting, and cost monitoring. It is therefore an effective instrument for handling every facet of a company’s financial management.
  • Integrated Payment Processing: This eliminates the need for third-party payment solutions by streamlining the online payment acceptance process.
  • Customizable Invoices: Wave offers a number of templates to help you create invoices that appear polished. Users can alter the style and layout to better represent their company and project a more polished image.
  • Automated Bookkeeping: Time-saving and error-reducing automated features, like transaction classification and duplicate entry merging, make it simpler to monitor cash flow.
  • Extra Features: Wave Money allows businesses to extend their use of the platform without having to transfer because it offers payroll services, tax filing, and business bank accounts.
  • Cost-effective: Wave is a reasonable choice for freelancers and small enterprises because a large number of its key features are offered without charge. Reasonably priced paid features guarantee that firms can purchase more tools as needed.

Wave is a feature-rich and intuitive invoicing application designed to meet the demands of independent contractors and small B2B enterprises. It is the best option for expanding businesses due to its extensive feature set, which includes accounting tools, payment processing, and extra services like payroll and tax filing.

Even if the free plan may no longer be available to all users due to recent changes, Wave is still an affordable and effective way to handle corporate money. Wave makes invoicing easier and helps companies keep a clear picture of their financial situation with its user-friendly design and wide range of features.

3. FreshBooks

A free invoicing tool called FreshBooks was created to make it easier for freelancers and small companies to send invoices and be paid more quickly. FreshBooks seeks to improve business relationships with clients and streamline financial administration with its adaptable features and user-friendly layout.

Key Features

  • Customizable Invoices: Users may customize invoices in FreshBooks by selecting templates, adding logos for their businesses, and changing font and color schemes to better represent their brands.
  • Client Preferences: It is easier to serve a wide clientele when you can send invoices in the client’s favorite language thanks to the software’s support for it.
  • Invoice tracking: Users can monitor past-due invoices, keep track of when clients read their invoices, and automatically schedule payments to guarantee prompt follow-ups and improved cash flow management.
  • Late Payment costs: In order to encourage clients to make their payments on time, FreshBooks has the ability to impose late payment costs on past-due invoices.
  • Visual Reports: Users may view comprehensive visual reports that offer insights into their business success and financial health thanks to the AI-powered reporting tools.
  • Ease of Payment: To enable speedy transactions, FreshBooks supports a number of payment methods, making the payment process simple for users.
  • Affordability: FreshBooks is still a cost-effective solution for small businesses, giving users value for their money even with its wealth of features.

Advantages of Using FreshBooks

  • User-Friendly Interface: FreshBooks’ user-friendly interface makes it simple for users to produce and send invoices without requiring a lot of technical knowledge or training. A seamless user experience is ensured by the user-friendly UI.
  • Customizable Invoices: Businesses may preserve a polished and unified brand image by adding templates, logos, colors, and fonts to their invoices. Customers will be impressed by this personalization, and the business’s reputation will grow.
  • Client Preferences: One distinctive feature that makes FreshBooks stand out is the ability to send invoices in the client’s preferred language. This capacity serves a worldwide market and fosters closer ties with customers.
  • Invoice tracking: Monitoring past-due payments and understanding when customers read invoices help companies better manage their cash flow. The payment procedure is further streamlined by the auto-scheduling option, which minimizes the need for manual follow-up.
  • Affordability: Small businesses and independent contractors can use FreshBooks since it provides a number of features at a reasonable cost. Its affordability guarantees that users can take advantage of feature-rich invoicing and money management solutions without going over budget.

For freelancers and small B2B businesses, FreshBooks is a feature-rich invoicing tool that streamlines financial management and improves client communications. Its flexible client preference settings, customisable invoices, and easy-to-use interface make it a valuable tool for companies trying to optimize their invoicing procedures.

FreshBooks is still a cost-effective and useful solution for tracking financial performance and managing invoicing, even with certain customisation restrictions. FreshBooks assists businesses in maintaining a professional image, enhancing cash flow, and making well-informed financial decisions thanks to its extensive feature set and user-friendly interface.

4. Invoicely

Over 100,000 small businesses use the flexible invoicing software Invoicely to quickly and easily produce, personalize, and deliver expert estimates and bills. With its powerful functionality and user-friendly design, Invoicely caters to organizations aiming to better financial management and optimize their invoicing procedures.

Key Features

  • Multilingual and Multicurrency Support: With its ability to generate invoices in any language and currency, Invoicely is a good choice for companies who deal with clients from around the world. This functionality makes cross-border transactions and communication easier.
  • Online Invoice Payments: Customers can pay invoices instantly online using any currency they choose, from any location in the world. Businesses benefit from faster payment processing and better cash flow thanks to this feature.
  • Expense Management: With Invoicely, organizations can quickly and easily turn hours, mileage, and expenses into bills and invoices. This feature makes sure that companies get paid fairly for the work they do.
  • Options for Customization: Users can match their brand identity to every part of Invoicely, including the control panel, login screens, and statements. The level of professionalism and uniformity in client communications is improved by this customisation.
  • Multi-Business Management: By combining financial processes and streamlining overall management, Invoicely enables customers to oversee numerous enterprises from a single platform.
  • Comprehensive Financial Reporting: The program offers summary of earnings, expenses, invoices, estimates, and bills on a monthly, annual, and customizable basis. These reports support strategic decision-making by providing information on financial performance.
  • Paid and Free Versions: Invoicely provides a free version with limited branding options that permits an infinite number of bills in any currency. As is common with premium invoicing solutions, paid subscriptions provide more extensive capabilities and start at $9.99 per month.

Advantages of Invoicely

  • Global Reach Utilization: Support for several languages and currencies enables companies to successfully serve clients from around the world, resulting in more seamless client interactions and transactions.
  • Efficient Payment Processing: Instantaneous transactions made possible by online payment capabilities shorten cash flow delays and enhance overall financial efficiency.
  • Expense Conversion: Accurate billing and reimbursement are ensured by the simple conversion of billable hours, mileage, and expenses into invoices, which improves financial transparency and client trust.
  • Consolidated Management: Operating several companies from a single platform makes it easier to monitor finances and lessens the workload for administrative staff, which boosts productivity.
  • Reporting that is Insightful: Thorough financial summaries and reports offer insightful information about how businesses are performing, which helps with strategy development and decision-making.
  • Affordability: Startups and small enterprises can use Invoicely because it provides a free version with limited features. Paid plans enable scalability as organizations expand by offering more services at a fair price.

For small businesses looking for an international, flexible, and effective invoicing solution, Invoicely is a powerful tool. Invoicely helps businesses increase client relationships, streamline operations, and optimize cash flow with its user-friendly interface, wealth of customization possibilities, and robust financial management features. In today’s competitive market, the software is a crucial tool for organizations trying to grow and scale effectively because of its ability to handle many enterprises from one platform and give comprehensive financial data.

Final Thoughts

With its many features and advantages, invoice generators are an indispensable part of B2B companies’ invoicing operations. They enhance efficiency, accuracy, and overall financial management by making the preparation, customization, and administration of invoices simpler. In B2B transactions, preserving cash flow, guaranteeing correct accounting, and cultivating strong customer relationships all depend on timely and accurate invoices.

Using invoice generators saves time and expedites payments. It also improves professionalism and cash flow management. Additionally, they enable online payments, give bilingual support, and offer comprehensive financial insights through reporting. Reputable invoice generators come with a host of features that are intended to improve productivity, assure accuracy, and simplify the invoicing process. Customization choices enable companies to produce polished, branded invoices that appeal to customers. In order to improve cash flow and lessen administrative duties, many payment alternatives and automated reminders are provided to enable timely payments.

Smooth operations are guaranteed by integration possibilities with accounting and CRM systems, and powerful reporting and analytics tools offer insightful information for improved financial management. Ultimately, robust security features safeguard confidential information, upholding customer confidence and guaranteeing adherence to legal requirements. Businesses can improve operational effectiveness, streamline their invoicing procedures, and foster long-term success by utilizing these essential elements.

Not merely a tool, invoice generators are vital resources that can greatly improve company operations and guarantee financial stability. Businesses may decrease errors, shorten payment cycles, and keep up a professional image with clients by automating invoicing operations. Invoice generators help firms to concentrate more on strategic growth objectives and core activities by enabling a simpler workflow.

In order to maximize efficiency and accuracy, B2B companies must critically evaluate their current invoicing procedures and take into consideration implementing an invoice generator. Businesses can increase overall financial performance, expedite invoicing, and improve cash flow management by incorporating an appropriate invoice generator into their operations. In a corporate environment that is changing quickly, using technology-driven solutions like invoice generators is essential to maintaining competitiveness.

Assess your current invoicing requirements and take the required actions to put in place an invoice generator that supports your company’s objectives. Improve your invoicing procedures now to boost productivity and profitability in your business-to-business dealings.

Read More: Understanding B2B Brand Loyalty: What Can Help B2B Tech Brands Boost Brand Loyalty Ratios

Rapid7 Promotes Key Sales Leaders to Advance Customer Engagement and Simplify the Go To Customer Model

Rapid7, Inc., a leader in extended risk and threat detection, announced the promotion of three long-tenured sales leaders to General Manager within a new regional model designed to enhance customer engagement, drive stronger customer expansion, and improve efficiency across the sales organization.

David Boffa will serve as General Manager of the Americas, David Howorth will serve as General Manager of EMEA, and Rob Dooley will serve as General Manager of APAC. As part of their expanded scope, each of these leaders will be responsible for retention, expansion, and new customer acquisition within their respective regions, and will report directly to Rapid7 Chairman and Chief Executive Officer, Corey Thomas.

“Rapid7’s Sales organization has long benefited from a deep bench of talented leaders with diverse and relevant experience driving commercial initiatives and winning in the market,” said Thomas. “I am pleased to recognize the continued contributions of David, David, and Rob, as they assume their new roles.”

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As Rapid7 continues to execute on its Go To Customer strategy, Chief Customer Officer Larry D’Angelo will step down effective July 12, 2024, to pursue a new opportunity. As part of the integrated, regional customer engagement model, the company does not plan to replace this role.

“I would like to thank Larry for his dedicated service to Rapid7, and the significant progress he made in executing on our Go To Customer strategy,” said Thomas. “In today’s market, customers are increasingly turning to us for our deep security expertise and unique managed service offering and ecosystem that enables them to extend their technology capabilities. As the needs of our customers evolve and the business grows, now is the ideal time to realign our organizational structure to support these trends and accelerate our efforts to ensure that every customer can manage and monitor their attack surface with confidence. The regional leadership model supports Rapid7’s goal to become a leading platform consolidator in security operations by ultimately driving more efficient and effective sales coverage for the benefit of our customers, employees, and shareholders.”

Read More: SalesTechStar Interview with Juan Jaysingh, CEO at Zingtree

Select Preliminary Financial Results for the Second Quarter 2024

Rapid7 today also provided select preliminary estimated Annualized Recurring Revenue (ARR) results for the three months ended June 30, 2024.

Based on currently available information, the Company anticipates second quarter 2024 Annualized Recurring Revenue (ARR) of $814 – 816 million, an increase of 8 – 9% year-over-year, and in-line with the Company’s expectations.

These preliminary financial results are based on the Company’s current estimate of its results for the quarter ended June 30, 2024, and remain subject to change based on the completion of closing and review procedures.

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Teriyaki Madness Cooks Up Groundbreaking Technology: Drive-by Pickup Enhances Consumer Engagement

TMAD’s Mad Dash system offers unparalleled speed and convenience for curbside pickup, setting a new standard in the fast casual dining industry.

Teriyaki Madness (TMAD) is spicing up their customer service with the introduction of their latest technology integration, Mad Dash. This cutting-edge system is designed to provide an unprecedented level of convenience for customers, ensuring that their fresh, hot food is handed to them as they arrive at the curb for pickup.

Mad Dash allows customers to place their orders via the TMAD app, which then tracks their real-time location as they approach the restaurant. By utilizing Teriyaki Space Tracking Technology, the system sends alerts to TMAD employees when customers are just minutes away and again as they are pulling up to the curb. This enables staff to be ready and waiting on the curb, delivering a seamless, drive-by-pickup experience where customers can simply pull up to the curb without even placing their car in park.

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“We’re super excited about what’s going to be our big push for quarter three and beyond,” said Jodi Boyce, Chief Marketing Officer of Teriyaki Madness. “Before COVID, we had a lot of technology in place that other restaurants didn’t have. As others caught up during the pandemic, we focused on what the next big innovation would be. Mad Dash is our way of competing directly with traditional drive-thrus by offering even faster service than anyone in the industry.”

The rollout of Mad Dash has already shown unBOWLievable results. According to the data, TMAD’s curbside engagement is at 97%.. Additionally, 90% of customers have given a 5-star rating for the curbside experience, further highlighting the success of this leading-edge technology.

Max Richey, a TMAD Franchisee, shared his positive experience: “I met a customer curbside as she pulled in, even though she ordered for pickup. She was impressed with the speed and convenience. Many customers have commented that this is faster than drive-thrus, making it a standout service.”

Eddie Amezcua Jr., a shop owner in Del Rio, Texas, also praised Mad Dash: “Mad Dash is such a thrill! We love the rush of energy as we work swiftly to meet customer demands, ensuring every detail is perfect. It’s not just me; our customers also are excited about the speed and efficiency, getting what they need promptly. The team vibe for Mad Dash is fantastic; everyone is on their toes, collaborating seamlessly to make it happen. It’s a dynamic experience that keeps us all engaged and excited, delivering top-notch service while having a blast serving our customers.”

Read More: SalesTechStar Interview with Mike Bernard, CMO at Vendavo

The introduction of Mad Dash also reflects TMAD’s commitment to supporting its franchisees by continually improving operations. By optimizing labor and processes in the kitchen, TMAD ensures that implementing new technologies like Mad Dash improves shop-level profitability even more.

“We and our franchisees are really excited about the potential of Mad Dash,” Boyce said. “We are always looking at what’s next, whether it’s artificial iIntelligence for operations, customer service or marketing; or it’s voice-activated ordering, text-to-order or other innovations that make it more convenient for customers to get their food. This is just the beginning. In the pursuit of pleasing our customers and supporting our franchisees, we are as much a technology company as we are an international chain of Teriyaki shops!”

With Mad Dash, Teriyaki Madness is wok-ing its way to the forefront of fast casual dining tech, blending customer happiness and franchisee success into every saucy bowl!

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Recurly Expands C-Suite With New Chief Customer Officer, Rachel Sheriff

Appointment Elevates the Voice of the Customer to Maximize Value, Drive Innovation and Support Customer Growth at Every Phase of Their Journey

Recurly, a leading subscription management and billing platform, has added a strategic C-suite hire to the executive leadership team with the appointment of Rachel Sheriff as Chief Customer Officer (CCO). Sheriff has extensive experience building and scaling global customer success organizations and will serve as a strong advocate of Recurly’s customer-first culture.

“Great CX leaves you feeling seen, heard and appreciated. As CCO, my team and I are guardians of that experience”

In this new role, Sheriff will leverage over two decades of experience delivering exceptional customer experience (CX) through technology, data, scale and creativity. She has built many revenue oriented CX teams with a focus on value realization across the customer lifecycle.

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“At Recurly, we approach everything with the customer at the center and are committed to elevating the subscriber experience,” said Joe Rohrlich, CEO at Recurly. “I’m thrilled to welcome Rachel to the team and bring the voice of the customer to executive leadership discussions, making sure we take their perspectives and needs into account for everything we do. Rachel’s experience and passion for championing the customer will be invaluable as we continue to focus on growth and delivering exceptional value to our customers and partners.”

As Recurly’s CCO, Sheriff will lead the customer success, technical support and professional services teams and oversee all aspects of CX strategy – focused on enhancing value delivered to customers and supporting innovation and growth. She and her team will also work closely with the product and sales teams to ensure customer needs and opinions are being heard across all of Recurly.

“Great CX leaves you feeling seen, heard and appreciated. As CCO, my team and I are guardians of that experience,” said Sheriff. “Recurly’s customer-centric approach aligns with my passion to partner with customers throughout their lifecycle journey. I’m excited to help maximize the value they get from our solutions, celebrate their wins and also help them navigate challenges. Recurly gives customers a way to capture predictable revenue and enable growth that is so critical across all industries, especially in today’s constantly changing economy.”

Read More: SalesTechStar Interview with Mike Bernard, CMO at Vendavo

Sheriff’s approach to CX is centered on forming proactive strategic partnerships that foster adoption, growth, and tangible value across the entire customer lifecycle. Before joining Recurly, Sheriff was the CCO at Eptura, where she led the professional services, customer success, customer support and renewals organizations. She has also held senior leadership positions at LogicMonitor, Accruent, Bazaarvoice, JWT and Digitas, gaining valuable experience working with global Fortune 100 customers, managing M&A integrations, and navigating complex product suites.

This news comes on the heels of Recurly’s move to reshape the consumer subscription landscape, empowering brands to meet subscribers where they are and scale with an innovative lifecycle engagement solution. As noted in Recurly’s recent State of Subscriptions research, lack of scalability inhibits revenue growth, making the right subscription technology stack indispensable. It’s imperative that brands invest in a robust subscription management and recurring billing platform to optimize financial resources and streamline subscription operations.

In 2023, the average return on investment (ROI) achieved by Recurly customers was 14x. Visit https://recurly.com/customers/ to learn more about the high-growth brands that rely on Recurly’s subscription management platform to grow subscriptions faster, smarter and stronger.

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AWS Partners SuccessKPI and ConnectGen Launch Contact Center Builder to Accelerate and Simplify CCaaS Deployments

SuccessKPI, Inc., a cloud-native, contact center customer experience platform provider and a leader of the current 2023 Frost & Sullivan Workforce Optimization (WFO) Radar report, is teaming with fellow Amazon Web Services partner ConnectGen to launch Contact Center Builder, an innovative solution that can accelerate small CCaaS deployments from months to days.

Contact Center Builder addresses an acute, growing need in the market to quickly set up small contact centers. This solution can help:

  • Startups launching their business.
  • SMBs pursuing digital transformation with lean resources.
  • Large enterprises aiming to capitalize on market demand with swift product launches.
  • Organizations looking to test drive a cloud contact center at low cost.
  • Government or civil service organizations responding to emergencies or upcoming events.

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Market Insights

According to GrandView Research, the global Contact Center as a Service (CCaaS) market size was valued at $4.43 billion in 2022 and is expected to grow at a compound annual growth rate (CAGR) of 19.1% from 2023 to 2030. The increasing remote and distributed workforce is a significant driver for the growing demand for CCaaS solutions that enable customer service agents to work from anywhere. Agents can access the cloud contact center platform remotely, using their own devices, and connect with customers through various channels such as phone calls, emails, chats and social media.

“Launching an integrated Amazon Connect contact center rapidly is a game changer,” said Terry Lang, Director, Customer Experience at Edcor. “Taking out the technical work can help small contact centers leverage the transformational cloud and AI technologies typically only attainable to their larger peers.”

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Features of Contact Center Builder

SuccessKPI’s Contact Center Builder guides the user through a simple setup wizard in their web browser. It then completes the setup of an interactive voice response system (IVR) and interactive virtual agent (IVA) chat bot for prompting callers and assessing intent. It also provides an automatic call distribution (ACD) feature for directing calls to the right agent queue and a complete instance of Amazon Connect for handling calls and comprehensive reporting as well as dashboards to track the calls and measure agent performance. The solution can also connect the contact center to major customer relationship management (CRM) systems such as Salesforce.com.

“SuccessKPI’s mission is to enable improved business outcomes,” said Dave Rennyson, CEO of SuccessKPI. “Contact Center Builder delivers on that by making what was once a complex setup now possible in minutes, democratizing access to sophisticated contact center technology.”

“Now contact centers can rapidly deploy with no technical need and at a fraction of the cost while providing powerful analytics and insights,” said Sunil Nambiar, VP Customer Success, ConnectGen.

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ClickFunnels partners with Zendrop to equip entrepreneurs and e-commerce businesses with instant product catalog

This first-of-its-kind partnership empowers ClickFunnels users with seamless access to Zendrop’s vast inventory of millions of high-quality, vetted products across diverse categories

ClickFunnels announced an innovative collaboration with Zendrop, a premium dropshipping provider and e-commerce fulfillment solution aimed at revolutionizing the e-commerce experience. Through this partnership, the two companies aim to solve one of the biggest hurdles for aspiring entrepreneurs: having products to sell when starting an online business.

The integration combines ClickFunnels’ all-in-one business platform with Zendrop’s extensive catalog of high-quality products and robust fulfillment capabilities to create a complete ecosystem for online success. Zendrop delivers exclusive products that ship from the U.S. in three to five business days.

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“We constantly strive to provide the best tools and resources that empower entrepreneurs to grow their businesses online and achieve success,” said Todd Dickerson, co-founder of ClickFunnels. “Our platform has consistently been the easiest and best way to collect leads, sell online, build sales funnels, create courses and manage digital products. Partnering with Zendrop makes dropshipping an easy, built-in reality for our users.”

ClickFunnels users can now access Zendrop’s directory of ready-to-sell products by connecting their accounts. Users can select products, customize descriptions, images and variants, and import them directly into their ClickFunnels workspace. Zendrop handles all shipping and fulfillment, enabling users to focus on growing their business without worrying about logistics.

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“We’ve been using ClickFunnels for many years, and it’s the best tool for creating high-converting funnels,” said Jared Goetz, CEO and founder at Zendrop. “The combination of Zendrop and Clickfunnels is the perfect way to get an e-commerce business up quickly and start making sales right away.”

The benefits users can anticipate as a result of this partnership include:

  • Instant access to millions of curated, market-tested products.
  • A seamless and efficient customer experience.
  • No need for inventory management or significant startup investments.
  • Ability to start selling immediately using research-backed marketing workflows.
  • Real-time business analytics via an easy-to-read dashboard.
  • Customizable branding and thank-you cards to enhance brand loyalty.

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UJET Strengthens Channel Focus with Exclusive TSD Partnership Model, Appoints Industry Veterans to Drive AI-Powered Contact Center Transformation

UJET, a leading provider of AI-powered cloud contact center solutions, announced an exclusive partnership model with its Technology Services Distributors (TSDs) – Intelisys, Avant, and Telarus. This represents a significant investment in the channel and UJET’s confidence in the power of these partnerships to drive growth amidst the rapidly evolving landscape of customer experience (CX).

The contact center industry is undergoing a seismic shift, fueled by rapid advancements in artificial intelligence (AI) that require cloud-based infrastructure and solutions. Customers demand seamless, personalized experiences across all channels, while businesses grapple with the complexity of integrating AI into their operations to improve efficiency and gain a competitive edge. UJET is at the forefront of this transformation, offering a unique AI-powered platform that addresses these challenges head-on.

UJET’s cloud-native platform is designed to revolutionize the way businesses interact with their customers. By infusing AI across every touchpoint, UJET empowers agents, streamlines operations, and unlocks valuable insights from customer interactions. Its unique CRM-first architecture ensures unmatched security and prioritizes data insights without storing personally identifiable information (PII), addressing critical concerns in today’s data-driven world.

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“We believe that AI is the key to unlocking the full potential of the contact center,” said Vasili Triant, COO of UJET. “Our decision to sell UJET exclusively through Intelisys, Avant, and Telarus is a testament to our confidence in their ability to deliver UJET’s innovative AI-powered solutions to businesses seeking to transform their customer experiences.”

To further bolster its channel-centric approach, UJET has appointed seasoned industry veterans Geoff Works as Vice President of Global Channel Sales and Keith Dennis as Senior Vice President of Sales. Works, a Cisco alum with over 20 years of experience in channel sales, will focus on strengthening UJET’s relationships with its TSD partners and expanding the company’s reach in the SMB and mid-market enterprise space. Dennis, a sales leader with a successful history at companies like 8×8, RingCentral, and Talkdesk, will lead UJET’s direct sales efforts and collaborate closely with Works to ensure harmonious partnerships and a seamless customer experience.

“I am excited to join UJET at this pivotal moment in its growth journey,” said Works. “The company’s innovative technology, combined with the power of the channel, presents a unique opportunity to disrupt the market, drive growth for partners, and deliver unparalleled customer experiences.”

Dennis echoed this sentiment, adding, “UJET’s commitment to the channel and its investment in top talent is a testament to its vision for the future. I am eager to work alongside Geoff and the rest of the team to build a world-class sales organization that delivers results for our partners and customers.”

UJET’s AI-powered platform offers several unique capabilities that make it an attractive proposition for partners:

  • Advanced AI for Deeper Customer Understanding & Powerful Automation: UJET continuously integrates the latest conversational and generative AI breakthroughs for intelligent self-service, agent guidance, and process automation.
  • Enterprise Cloud Architecture: Built on a modern cloud foundation, UJET offers unmatched enterprise-grade security, scalability, reliability, and future-proofing.
  • Mobile & Smart-Device Centric: Features like biometric authentication, media sharing, and location awareness empower customers and agents alike for seamless interactions in the modern world.
  • CRM-First for Unmatched Insights & Security: UJET’s unique architecture delivers actionable insights while minimizing sensitive data storage (PII), simplifying compliance and enhancing customer trust.
  • Prioritized Ease of Use: UJET’s intuitive design minimizes agent training time, boosts adoption rates, and maximizes the rapid return on your AI investment.

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By partnering with UJET, TSDs can tap into the growing demand for AI-powered contact center solutions and differentiate themselves in a crowded market. With its unique capabilities and unwavering commitment to the channel, UJET is poised to lead the next generation of CX innovation.

UJET’s partners from Avant, Intelisys, and Telarus shared their optimism about this new sales motion:

Andy Bird, VP of CX at Avant, commented, “I’ve been impressed with UJET for a long time, especially by the sophistication of their UX and CX interface. My team and I are excited to learn more about the new capabilities UJET is adding to its platform and thrilled to see their renewed commitment to the channel. We look forward to growing this relationship and helping our Trusted Advisors leverage UJET to enable their clients to elevate the customer experience.”

Robert Farbak, SVP of Sales for Intelisys added, “The Intelisys team and I are very excited to work with Geoff again as he leads UJET’s new “Partner-first” strategy. Committing to driving their new inbound opportunities through the Technology Advisor community is a strategy few Suppliers have taken on – and we’re looking forward to capitalizing on this potential together.”

Sam Nelson, VP of CX at Telarus had this to say about the partnership, “Having worked with Geoff and Keith in previous roles, we’re very excited for the renewed focus and engagement in our channel from UJET.”

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KPA Unveils Contractor Management to Streamline Third-Party Compliance and Reduce Risk

KPA, a leading provider of workplace environmental, health, and safety (EHS) compliance software, has announced the launch of Contractor Management, a new, cutting-edge software solution developed to manage the complex process of third-party contractor compliance. As more organizations rely on third parties for labor, this innovative product promises to transform the way industries handle contractor compliance, offering a comprehensive suite of features that enhance efficiency, ensure compliance, and mitigate risks associated with contractor operations.

As contractor use increases so does organizations’ exposure to risk, with legal, financial, operational, safety, and Environmental Social Governance (ESG) implications. This dynamic has created a sizable market for contractor management software, currently expected to double to more than $4 billion by 2028. Armed with more outsourced labor, it is critical that businesses navigate the regulatory and operational challenges of contractor management efficiently. KPA’s newest Flex Contractor Management software solution will do that while also helping to reduce administrative burden, automate the contractor onboarding process, and provide real-time visibility into contractor performance and compliance.

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Jade Brainard, Senior Director of Product Management at KPA, commented, “With Contractor Management, we are setting a new standard for the industry that still relies on spreadsheets and manual processes. Our platform not only facilitates the crucial prequalification of third-party contractors but also provides ongoing management capabilities. This means reduced legal and financial risks for our clients and, most importantly, a safer and more compliant working environment.”

The KPA Flex Contractor Management solution addresses the intricate needs of hiring clients, contractors, and contractor employees by offering configurable tools such as configurable prequalification requirements, a dedicated contractor portal, contractor compliance scoring/risk rating, and tailored contractor training modules. These features meet the specific demands of a variety of industries, providing a scalable solution that integrates with existing HR, EHS, and accounting systems.

Contractor Management is a new standalone solution that works within KPA’s Flex software suite for an all-in-one integrated and comprehensive solution to manage compliance and workplace EHS. Highly regarded by customers from a wide variety of industries, KPA Flex provides an integrated solution for Environmental, Health, and Safety (EHS), ESG & Sustainability, Online Training and SDS Management. KPA Flex is recognized as the industry’s #1 EHS software solution for customer satisfaction, ease of use, and includes the best online EHS learning libraries.

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“The KPA team is excited to introduce a compelling solution and value proposition for those companies facing the many challenges of contractor management training and compliance. Offering our Flex Contractor Management solution that seamlessly integrates with our industry-leading Flex EHS solution makes KPA the industry’s first and only all-in-one solution for these growing areas of need,” said Chris Fanning, President and CEO of KPA. “The release of Flex Contractor Management is a significant milestone for KPA and the EHS industry.”

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Nuqleous Appoints John Koisa as New Vice President of Customer Success

New role underscores the company’s dedication to delivering an outstanding client journey —

Nuqleous, a leader in retail space planning and performance analytics software, is pleased to announce the appointment of John Koisa as the new Vice President of Customer Success. With over two decades of experience in customer service management and strategic leadership, John is poised to enhance Nuqleous’s commitment to exceptional client experiences.

In his new role, John will lead the Customer Success department, focusing on guiding customers through onboarding, implementation, and configuration, while providing education through various channels. He will also oversee the Help Desk, ensuring agile and responsive support, and advocate for customers’ needs to influence product development. His teams are dedicated to making sure platform adoption aligns seamlessly with each customer’s unique business requirements.

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“We are excited to welcome John Koisa to our leadership team,” said Garrett Levey, Co-CEO of Nuqleous. “As we continue to expand and enhance our platform, John’s proven track record in customer success and his deep understanding of client needs make him the perfect fit for this role. We are confident that his expertise will strengthen our customer relationships and drive our company’s growth.”

Before joining Nuqleous, John served as Vice President of Client Services at Visual Lease, where he significantly improved platform adoption and customer engagement. He also held key roles at iCIMS and Achieve3000, where he led technical support and customer service teams, focusing on quality, responsiveness, and customer relationship building.

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“I am excited to join the Nuqleous team, especially given its impressive focus on customer satisfaction, as evidenced by their industry-leading Net Promoter Score (NPS),” said John Koisa. “I look forward to working with our dedicated Customer Success teams to ensure our customers achieve their business goals with our platform and continue to experience outstanding service.”

John’s extensive experience in client success, support management, customer satisfaction, and end-user training through leading training, education and enablement programs makes him a valuable addition to the Nuqleous executive team. His strategic vision and customer-centric approach are set to drive Nuqleous to new heights.

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ChannelEngine Upgrades Walmart Marketplace Integration to Boost Product Visibility and Access Walmart Fulfillment Services (WFS)

Sellers can now access new exciting features to streamline operations with Walmart Fulfillment Services (WFS) and enhance product visibility using Item Spec 5.0.

ChannelEngine, a leading ecommerce marketplace integrator, announces its upgraded API integration with Walmart Marketplace. With this integration, sellers can streamline operations via one of the world’s largest supply chains – Walmart Fulfillment Services (WFS)’ and optimize listings with the updated Item Spec 5.0.

Walmart Fulfillment Services (WFS):
WFS offers sellers a powerful way to streamline operations using Walmart’s vast logistics network. WFS handles the entire order fulfillment process, including picking, packing, shipping, delivery, customer support, and returns. By integrating WFS with ChannelEngine, manage inventory seamlessly, send stock to Walmart, and download orders, ensuring a comprehensive solution for success. WFS offers:

  • Fast Delivery: Utilize Walmart’s fulfillment centers for quick and reliable shipping, boosting customer satisfaction and sales.
  • Cost-Efficiency: Benefit from competitive fulfillment fees, often lower than other third-party providers.
  • Easy Inventory Management: Simplify inventory with Walmart handling storage and shipping.
  • Increased Visibility: Products tagged “Fulfilled by Walmart” are prioritized in search results, enhancing trust and visibility.
  • Dedicated Support: Access Walmart’s customer service for order issues and returns.

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With many sellers on Walmart Marketplace, making products stand out is essential. Item Spec, a comprehensive guide for setting up product listings on Walmart, equips the platform with all the necessary details to accurately present sellers’ products. Version 5.0 has just been released and is now supported by ChannelEngine. This update enhances categorization, site shelving, discoverability, and relevance. Key features include:

  • Improved Content Quality: Increase content quality by up to 10% with more attributes.
  • Relevance: Remove 60% of generic attributes, focusing on relevant ones.
  • Granularity: Achieve 65% more precise item attribution.
  • Structured Text: Ensure listings appear in correct categories and navigation paths.
  • Consistency: Maintain uniform setup for both first and third-party sellers.

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The integration of ChannelEngine’s updated API, makes the Walmart Marketplace maintenance process easier and more user-friendly than ever – whether you’re uploading a single item or adding items to your catalog in bulk.

By integrating with WFS and Item Spec 5.0, ChannelEngine empowers sellers to maximize their potential on Walmart Marketplace, driving efficiency and visibility in the competitive ecommerce landscape.

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