Since the November 2020 acquisition of Inference Solutions by cloud contact center leader Five9, one in five new customers are now evaluating IVAs to streamline business operations and…
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Serviceaide's Luma Virtual Agent Brings World-Class Service Management and Intuitive Self-Service To End-Users on the ChangeGear Platform  Serviceaide, Inc., a global provider of…
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Diversifying revenue demonstrates the value and versatility of Blue Prism products and solutions Conceived as a secure and robust robotic process automation (RPA) tool, Blue Prism® has…
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With continued enterprise market growth, Fuze is well-positioned to expand its virtual contact agent offerings to meet modern contact center demands Fuze, the leading…
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The largest telecommunication company in the Americas has selected OverIT's SPACE1 to help transform the customer experience for their broadband and television services for their users…
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Revation Systems, a leader in cloud-based, compliant messaging and communications, today announced the company has been included in the list of 2021 ‘Hot Vendors in Artificial…
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Noble Systems, a leading global contact center technology provider, has received TMC’s “2021 CUSTOMER Product of the Year Award” for its IVR automated callback and self-service…
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The ‘ISG Provider Lens™ Intelligent Automation – Solutions & Services’ Quadrant Study identifies Creative Virtual as an established Conversational AI Leader Creative Virtual, a…
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U.S. Leads Rapid Growth of Intelligent Automation Amid Pandemic-Related Drive to Optimize Costs, Productivity The 2020 ISG Provider Lens™ Intelligent Automation – Solutions and…
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Five9, Inc. , an industry-leading provider of the intelligent cloud contact center, announced today that Five9 Inference Studio has been recognized as a leader in the 2021 Opus Research…
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