Observe.AI, a leader in Contact Center AI, today announced it is leading Talkdesk’s AppConnect Marketplace with frequency of downloads to improve customer experience for enterprises in…
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Observe.AI, a leader in contact center AI, today announced Andrew Acedo has joined the executive team as Vice President of Enterprise Sales. Acedo will be responsible for leading…
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Observe.AI, a leader in providing AI-powered agent enablement software to enhance voice customer experiences, has experienced rapid growth in response to the growing demand for…
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Series-A funding led by Scale Venture Partners. Its platform automates some parts of the quality assurance and compliance tracking processes. To collaborate with Microsoft to…
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PolyAI, a leading provider of enterprise ready customer-led voice assistants, has announced the appointment of Kyle DiPentima to the net new role of Chief Revenue Officer. DiPentima…
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Findings show that fast response times, self-service options and the convenience and time-savings that come from mobile-ready e-commerce capabilities drive loyalty, retention, and…
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Unveils the ICMI Global Contact Center Awards Finalists; Event Takes Place on October 26 ICMI’s Contact Center Expo, which brings call center industry professionals together to tackle…
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Customer engagement is an important aspect of any business marketing process. It is not just the customer's interaction with the business, there is a lot more to it. It is about…
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There will be a growing demand for IT-as-a-Service in the tech industry while innovators in the market focus on also enhancing product security and data privacy features amid data theft…
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Sales can be a tough task, leave alone selling when your buyer and you are confined to one place. As the world is grappling from the effects of the pandemic, it has become essential…
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