The study shows that enterprises using the Five9 Platform saved them money, created happier employees, and became more efficient in operations Five9, Inc., a leading provider of the…
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LiveVox’s AI-powered solutions recognized for innovation in the contact center market LiveVox Holdings, Inc, a leading cloud-based provider of customer service and digital…
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Leader in omnichannel contact center solutions introduces next-level innovation, providing agents with AI-powered guidance and automation for faster resolutions Upstream Works, a…
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Calabrio’s unique offering addresses the greatest source of agent stress in the modern, omnichannel contact center Calabrio, the customer experience intelligence company, announced the…
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Alvaria Real Time Optimizer integrates with all major contact center platforms to intelligently determine and manage agent efficiency and engagement to maximize productivity.…
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The Company’s fully fledged internal and external library provides intelligent and comprehensive self-service capabilities for both live and AI-enabled virtual agents LiveVox Holdings,…
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ISG Provider Lens™ report finds Brazil is ahead of most countries in conversational AI and paperless transactions but still at an early stage with some forms of automation Brazilian…
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ISG Provider Lens™ report says adoption of automation for customer interactions, document processing and other processes bucking national trend of lower IT spending Many British…
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ISG Provider Lens™ report finds enterprises boosting investments in intelligent document processing, process mining and conversational AI amid fast IT rebound across Europe…
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ISG Provider Lens™ report says automation is thriving in fast-growing U.S. IT market as enterprises address remote work, disrupted processes and customer support challenges…
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