TechSee’s Sophie AI merges voice, visual, and text interactions to help service teams resolve any questions or issues using natural language and intuitive visual guidance. TechSee, the leading company for remote visual experiences, today announces that it has launched Sophie
Forethought, the leading generative AI for customer support, has been recognized in Gartner’s 2023 Cool Vendor in Customer Service and Support Technology report. This recognition comes as a result of Forethought’s extensive work in the generative AI space, positioning the
Call center quality assurance provider attracts world-class leadership to reinforce global expansion strategy EvaluAgent, a leader in contact center quality assurance and performance improvement software, announced today that it has added SaaS industry veteran Paul Weber to its Board of
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