Sprinklr will help the world’s largest cosmetics company achieve its global mission of bringing beauty to all people by responding to 100% of customer inquiries Sprinklr, the Customer…
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Slingshot, the leading 24/7 customer engagement and sales service platform for pest control and home services providers, announced yesterday their 1 millionth customer interaction for…
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By analyzing the past behavior of customers via surveys, feedback and other means, customer success software tools can prepare a health score to help teams understand their customer’s…
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Sitel Group is honored as the leading provider for automation, digital and customer experience services in ISG's Archetype Report and a leader for AI & analytics and digital…
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Voice-based Conversational AI champions CX challenges; enables greater customer and employee satisfaction through automation, improving accuracy, efficiency Cognigy, a…
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Customers can now simplify and enhance customer experience with Mindsay’s Customer Service automation solution Mindsay today announced the launch of its Customer…
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At its 6th annual conference, Invoca announced three new solutions that extend its AI-powered conversation intelligence platform beyond the marketing organization to also serve sales,…
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ManyChat, the leading Chat Marketing platform, announces its early access to the Messenger API support for Instagram to power Chat Marketing and customer support messaging for growing…
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Brands on Instagram can now engage with followers, leverage influencer connections, and resolve support issues at scale inside the Kustomer omnichannel CRM platform Kustomer, the…
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Khoros, a global leader in digital-first customer engagement software, today announced it has integrated Messenger API support for Instagram, empowering Khoros customers to meet…
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