Breakthrough PreSense product fuels contact centers with real-time data for unmatched customer experiences, faster resolutions, and heightened satisfaction. Customers enjoy improved interactions, while consumer brands benefit from swift conversations and increased revenue. Invoca, a recognized leader in conversation intelligence AI,
Embedded payments leader now offers solutions outside the U.S., expands the platform’s capabilities, and brings a new embedded payments team into the Fortis family Fortis, a payment and commerce technology leader for software providers, marketplaces, and scaling businesses, today announced
Rocketlane, the leading customer onboarding and PSA platform, announced the launch of its innovative feature, ‘Interval IQ.’ The new feature helps project managers and CX leaders benchmark and optimize the time-to-value of their customer projects and their team’s performance. Rocketlane’s
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