Report names the CLM provider a Leader based on high customer satisfaction scores and substantial market presence Enterprise capabilities, ease of use, quality of support,…
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Contact centers were forced to become more agile in response to the COVID-19 pandemic, escalating timelines for technology adoption, remote work, and omnichannel customer engagement,…
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ZorroSign, Inc., a global leader in blockchain-based digital signature solutions, today announced the opening of a new office at the Thunderbird School of Global Management at…
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Unveils the ICMI Global Contact Center Awards Finalists; Event Takes Place on October 26 ICMI’s Contact Center Expo, which brings call center industry professionals together to tackle…
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Reaffirms commitment to agent empowerment for retention and growth in the contact center Balto, the leader in uniting contact center agents with AI for better conversations, is excited…
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eGain Corporation, the leading knowledge management platform provider for customer engagement automation, announced that one of the world’s largest fleet management companies has…
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Today, we have entered an era where you can use ‘anything as a service’ and with this thought in mind, we are here to explain another “as a service” concept to you here – Contact Center…
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Verint Intelligent Interviewing also recognized as Best New Technology Solution Finalist Verint. The Customer Engagement Company, announced that several of its customers,…
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By providing more access to critical performance analytics, TCN Operator will enable contact center managers to unlock agents’ potential and increase productivity for their operations…
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LiveVox’s single pane of glass offering mitigates risk, maximizes performance, reduces customer effort, and increases the bottom line LiveVox Holdings, Inc, a leading cloud-based…
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