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McAfee’s Summer Shopping Study Reveals: It’s Prime Time for Smart Shopping

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McAfee identifies 36,000 fake Amazon sites and a surge in delivery scam texts, warning Prime Day is prime time for scammers

  • McAfee Labs reveals more than 36,000 fake Amazon sites and over 75,000 delivery and Amazon impersonation scam texts leading up to Prime Day.

  • 15% of Americans say they’ve been scammed during Prime Day or a similar shopping event. 84% of those victims lost money, with nearly 1 in 4 losing over $500 and 1 in 10 losing over $1,000.

  • 56% are more concerned about AI-generated scams this year than they were last year.

  • 46% of shoppers say they plan to spend more this Prime Day in hopes of saving money amid tariff-driven price hikes – particularly older people, 68% of whom say the same.

McAfee, a global leader in online protection, released its 2025 Global Prime Day Scams Study, revealing concerns about how scammers are using AI-powered technology to deceive Prime Day shoppers. McAfee Labs has identified over 36,000 fake Amazon websites and 75,000 Amazon impersonation texts designed to exploit the buzz of this event and steal shoppers’ personal information and financial details.

This year, 81% of Americans say they plan to shop online during Prime Day, making it a major opportunity for both retailers and scammers. While 89% report taking steps to stay safe online, nearly two-thirds (65%) admit they’re not fully confident in their ability to spot a scam. That uncertainty is exactly what scammers are counting on and AI has made it even easier than ever to turbocharge shopping scams. Top scams this Prime Day include fake Amazon websites, deepfake videos of influencers who appear to sell or endorse products, and a surge in fake Amazon notification texts. These Amazon impersonation messages – ranging from delivery updates, to refunds, to tariff charges – are designed to create a sense of urgency that pressures people to click before they think.

Read More: SalesTechStar Interview with Eric Willcox, CRO at Precisely

“As inflation and tariffs push more people to hunt for deals, scammers are using generative AI to craft scams that are more polished, personal, and persuasive,” said Abhishek Karnik, Head of Threat Research at McAfee. “From retailer impersonations and hyper-realistic delivery text scams, these threats are getting harder to spot. The good news is that the tools to fight back are getting smarter too. The best way to stay safe is to pause before you click, trust your instincts, and use AI-powered protection like McAfee’s Scam Detector to stay one step ahead.”

Tariffs Drive Shopping – and Scams

With people concerned about the impact of tariffs on prices, nearly half of Americans (46%) say they plan to shop more during Prime Day to stretch their budgets, a trend even more pronounced among older adults. 68% of shoppers aged 65 and up cite tariffs as a key reason for seeking out Prime Day deals.

But this surge in deal-seeking can come at a cost. Scammers often target older consumers with offers that seem too good to pass up.

Scroll, Shop, Scam

While older adults tend to be more cautious, younger shoppers are far more likely to take risks on unfamiliar brands — especially on social media. Nearly a quarter of 18–34-year-olds say they’re willing to buy from unknown retailers if the deal looks good, with 22% of 18–24s and 21% of 25–34-year-olds ready to click.

That openness comes with a trade-off. Platforms like TikTok Shop and Instagram Shopping are fast becoming hotspots for scam exposure. Nearly 1 in 3 young shoppers say they’ve encountered deepfake influencer scams during past sale events, and of those, 71% say either they or someone they know lost money. With 29% of shoppers browsing TikTok Shop and 10% using Instagram Shopping, these social platforms are both a go-to for deals and a growing risk.

Read More: AI-Powered Sales Assistants: A New Era Of Smarter Selling For Small Businesses

Scam Anxiety Meets Smart Protection

It’s not just what people buy — it’s how and when they’re shopping. Nearly 1 in 3 Americans admit they’ve clicked a suspicious link or made a purchase while multitasking or shopping late at night. And 37% say a scam, or the fear of one, has stopped them from checking out entirely.

But consumers aren’t powerless: nearly half (45%) say they’d consider using a scam detection tool to add peace of mind to their Prime Day experience, and nearly a quarter (24%) say they absolutely would.

How to Protect Yourself this Prime Day

  • Verify before you trust. Retailers are unlikely to call you about suspicious activity or unauthorized purchases. Always go directly to the source, such as the Amazon app, to check your account instead of trusting links in messages or unsolicited phone calls.
  • Protect your shopping experience. Turn on two-factor authentication for extra account protection, use strong, unique passwords, shop only on secure websites (look for “https://” and the padlock icon), monitor your bank and credit card statements for unusual charges, and go straight to the retailer’s site or app instead of clicking text or email links you’re not sure about.
  • Watch for red flags. If a message pressures you to act fast, demands payment through gift cards or wire transfers, asks for personal info, or insists you stay on the line or keep quiet—hit pause. These are classic scam signals. Taking a moment to think can be the difference between scoring a deal and walking into disaster.
  • Use AI-powered scam protection. Use trusted tools like McAfee’s Scam Detector, that spot and flag suspicious links and scams before they can do harm.
  • Trust your instincts. If something feels off, or too good to be true, it probably is.

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alby Transforms AI Shopping From Basic Chatbots to Intelligent Shopping Companions

alby | Sell more with your AI Shopping Agent

New capabilities elevate AI shopping assistants to proactive guides for personalized, conversational product discovery

alby, the AI shopping agent trusted by leading e-commerce brands, announced four new tools that transform AI shopping assistants from basic Q&A chatbots into true shopping companions. The new capabilities enable alby to proactively guide shoppers like an experienced in-store associate, anticipating questions and concerns to provide confidence throughout the buying journey, while capturing insights to optimize future experiences with the brand.

“Today’s shoppers expect personalized guidance and increasingly use AI agents to help them find what they need,” said Fayez Mohamood, CEO of Bluecore. “These new features help retailers exceed these expectations with an AI agent that’s an expert in their products, brand language, and real-time shopper conversations. We’re moving from reactive chatbots to proactive shopping companions that preempt questions, give shoppers the confidence to buy, and take real action to drive purchases.”

Read More: SalesTechStar Interview with Alberto Benigno, Chief Sales Officer at Wildix and Founder of Sales Elevate Lab

The four new advancements—Product Advisor, Playbooks, Context-Awareness, and Recommendations—enable deeper customer engagement, increased operational efficiency, and measurable revenue growth while giving brands unprecedented control over what their AI agent is able to do.

  • Product Advisor: Transforms product discovery into a conversational, human-like exchange, guiding shoppers to exactly the right products through insightful questions. Like an experienced in-store associate who understands what customers really want, Product Advisor moves beyond simple searches to creating meaningful dialogue that uncovers true shopping intent.
  • Playbooks: Empowers brands to easily coach their AI agent using simple, natural-language instructions. Rather than just answering questions, alby can now confidently handle specific shopping scenarios, taking proactive actions that turn conversations into conversions. This feature allows retailers to coach their agent on helping shoppers find the right size jeans or pick out a gift.
  • Context-Awareness: Creates seamless, personal connections by enabling the AI agent to remember what shoppers have already browsed, clicked, or searched during their session. This makes every conversation feel tailored and relevant, eliminating the robotic or repetitive interactions and questions that are common with traditional chatbots. For example, the agent knows you wear size 7 shoes from your browsing and will only suggest that size.
  • Recommendations: Moves beyond generic suggestions to serve contextual product recommendations that shoppers genuinely appreciate. These intelligent suggestions feel timely, relevant, and personalized, adding true value rather than creating additional noise in the shopping experience.

Read More: SaaS Companies See Unprecedented Growth Through Strategic Social Media Marketing

“We’re excited to explore the new capabilities alby is announcing this launch week. At DXL, understanding and proactively meeting the needs of every customer is at the core of our strategy,” said Jim Reath, Chief Marketing Officer, DXL. “With features like Product Advisor and In-Session Context, alby will empower us to create even deeper, more personalized connections that guide our customers through their shopping journey. Bluecore and alby continue to be a strategic partner who not only bring innovative technology but actively contribute to the success of our business.”

“OLEADA is the premier workstyle brand that goes beyond business as usual: crafting thoughtfully engineered handbags that are as versatile and inspiring as the women who carry them. The new features from Alby fit right in with our approach,” said Tiffany Zhou, Founder, Creative Director, OLEADA. “We’re excited to see how Alby will simplify the shopping experience and go beyond business as usual, by helping our customers find the exact pieces to complement their WorkStyle.”

These features represent alby’s continued evolution from answering shopper questions to proactively and intelligently guiding them toward purchase decisions. The AI agent learns what shoppers care about most in every conversation and shares those insights to help marketers and merchandisers improve their experience and increase revenue.

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FutureDial Launches SMART Receive Automation — AI-Driven Receiving Cell for the Circular Supply Chain

FutureDial Launches SMART Receive Automation -- AI-Driven Receiving Cell  for the Circular Supply Chain

FutureDial builds on the success of its SMART Receive platform with SMART Receive Automation (SRA), the industry’s fastest and most comprehensive mixed-load receiving cell, developed in partnership with another best-of-breed robotics innovator, Greystone Data Solutions. Leveraging advanced AI/ML, SRA automatically ingests inbound device volumes, inspects, charges, connects, clears, and routes each unit—no prep required.

“Our original SMART Receive has been incredibly well-accepted by the marketplace, processing millions of devices worldwide, and now SRA takes us to an entirely new level,” said Frank Harbist, CEO of FutureDial. “This breakthrough innovation combines the best of FutureDial and Greystone and embodies our vision of partnering with top ecosystem providers to deliver compelling customer solutions.”

Read More: SalesTechStar Interview with Eric Willcox, CRO at Precisely

Key SRA Capabilities & Continuous Learning:

  • Packaging & AI Inspection: AI-based automation detects box damage and device defects (cracks, bent frames, swollen batteries, damaged ports).
  • Port Connection: AI-based automation auto-docs the USB-C, Lightning, or Micro-USB and manages power.
  • Continuous Learning: Self-tuning AI – ML feedback loops sustain >99% routing accuracy.
  • Hands-Free Communication: Supports Android ADB and iOS Trust without intervention.
  • Rule-Driven Workflow: Customers configure exception rules (e.g., bent device → choose to clear data or skip port connection) based on device condition.
  • Recovery Logic: Retries zero-power or recovery-mode devices automatically.
  • Seamless Integration: Pushes results to any ERP/WMS or via FutureDial’s Cloud Management Console (CMC).
  • Boost Productivity: Boosts throughput by up to 400% by shifting receiving, inspection, and connection tasks from humans to machines.

Read More: AI-Powered Sales Assistants: A New Era Of Smarter Selling For Small Businesses

“By combining our AI-based Robotic Automation expertise with FutureDial’s software and device-processing leadership, we’re redefining what’s possible in reverse logistics,” said Tu Nguyen, CEO of Greystone Data Solutions. “We’re extremely proud to be closely partnering with FutureDial on joint solutions that transform the industry.”

FutureDial pioneers AI-enhanced device processing solutions for carriers, insurers, retailers, and refurbishers. FutureDial delivers sustainable, ultra-efficient reverse-logistics workflows worldwide through modular technology and key partnerships.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

EasySend Launches New Website and Platform Capabilities, Defying the Limits of Traditional Forms

Top 10 EasySend Alternatives & Competitors in 2025 | G2

EasySend, the Digital Experience Platform designed to bridge the gap between your customers and your business, unveiled its newly redesigned website and expanded, AI-enabled platform capabilities — signaling a bold new vision for how enterprises can streamline their workflow and elevate customer service.

What’s New:

  • Journeys – Instantly launch AI-powered, branded digital processes that connect to your business workflow—no code required.
  • EasySign – Create legally-binding documents with AI and capture signatures with a secure and privacy-compliant eSignature solution.
  • Workflow Manager – Visualize and automate every step of the customer experience with logic, automations, and built-in integrations.
  • Salesforce Integration – Launch native digital journeys right from Salesforce with bi-directional syncing.
  • AI at every layer – Create seamless digital journeys and fillable documents in seconds with EasySend AI.

Read More: SalesTechStar Interview with Eric Willcox, CRO at Precisely

The launch reflects EasySend’s mission to help organizations move beyond static PDFs and rigid form builders. With a powerful new suite of tools and a fresh brand experience, EasySend enables any business team to instantly create smart, AI-powered customer journeys that accelerate processes and boost satisfaction.

“This is a major milestone in our mission to eliminate friction in customer-facing processes,” said Tal Daskal, CEO and Co-Founder of EasySend. “Our new platform is built to meet the needs of modern enterprises—empowering teams to build fast, personalize at scale, and move beyond the limitations of traditional forms.”

Read More: AI-Powered Sales Assistants: A New Era Of Smarter Selling For Small Businesses

Already trusted by leading insurers, banks, and financial services providers, EasySend continues to help operations, CX, and IT teams drive digital transformation without compromising on compliance, speed, or user experience.

EasySend is the missing layer to limitless self-service. Our suite of products makes it easy to plan, create, and manage smart, AI-powered digital experiences that elevate customer service.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

SalesTechStar’s Sales Technology Highlights of The Week: Featuring Deeto, Precisely, and more!

A disconnected sales technology stack and data system creates substantial chaos for sales and marketing teams. Here’s where you can grab the latest salestech updates, tips and insights from industry leaders:

___________

SalesTech / RevTech Quote-of-the-Week!

In the sales industry, especially in leadership positions, there can often be too much of a focus on the big wins. While high-profile wins are great, the true hallmark of a strong CRO – and a successful software organization – is establishing a broad track record of wins and go-lives that deliver value for customers.

–  Eric Willcox, CRO at Precisely

Top SalesTech News of the Week: 30th June to 4th July, 2025

SalesTech Interview-of-the-Week!

Read More

Lead rating and lead flow is always an interesting topic, especially in a global organization with multiple product and sales teams. Different teams are interested in different types of leads so based on the type of lead that you receive, there should have a specific routing for that lead. Technology today has matured to support more complex routing, but it starts with marketing and sales professionals sitting down to look at all the different cases in order to set up lead scoring and workflow based on scoring.

Arnaud Lagarde, VP of Sales at ABBYY

Top Sales and SalesTech Articles on Sales Alignment, Linear Pipelines, Revenue Meshes and more!

MORE FROM THE SALESSTAR PODCAST BY SALESTECHSTAR

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Episode 228: Gamification for Better Sales Orientation with SalesScreen CEO – Sindre Haaland

Episode 227: Revenue Generation and RevTech Trends: with Latane Conant, CRO at 6sense

Spokbee Announces Spokbee 2.0: World’s First Integrated Cloud App Product Configurator Built on Onshape

Spokbee, a leader in Configure, Price, Deliver (CPD) solutions for modern manufacturers, is proud to announce the launch of Spokbee 2.0, the first-ever CPQ solution directly integrated with PTC’s Onshape engineering software. This industry-first integration bridges the gap between engineering design and sales automation.

With Spokbee 2.0, manufacturers can publish interactive, photorealistic 3D product configurators directly from their CAD files to their websites within minutes. This breakthrough eliminates the gap between engineering and sales by turning CAD data into dynamic, customer-facing tools that drive speed, accuracy, and growth.

“Manufacturers need more than quoting tools. They need speed, flexibility, and alignment between departments,” said Mac Cameron, CEO of Spokbee. “Spokbee 2.0 delivers that by turning CAD into your sales engine.”

Read More: SalesTechStar Interview with Eric Willcox, CRO at Precisely

Manufacturers need more than quoting tools. They need speed, flexibility, and alignment between departments. Spokbee 2.0 delivers that by turning CAD into your sales engine.”

— Mac Cameron, CEO of Spokbee

Game-Changing Technology for Modern Manufacturing

Spokbee 2.0 redefines what’s possible in CPQ. Built on Onshape and designed for speed, the platform offers a real-time bridge between product design and customer experience. By treating CAD files as the single source of truth, Spokbee 2.0 ensures every configurator is accurate, always up to date, and ready for instant quoting.

Key Innovations of Spokbee 2.0
– Cloud-Native Configurator Builder: Built on Onshape with a fully cloud-native infrastructure, enabling rapid deployment from CAD to web and seamless collaboration across global engineering and sales teams.
– Multi-CAD Compatibility: Supports imports from SolidWorks and Fusion 360, allowing fast adoption across diverse design environments.
– CAD-Driven Architecture & Single Source of Truth: Treats design files as the authoritative source, with real-time synchronization that eliminates discrepancies and manual updates.
– Instant Website Embedding: Enables manufacturers to publish interactive, photorealistic 3D product models on their websites within minutes, accelerating deployment and enhancing the digital customer experience.
– Dynamic Visualizations: Allows customers to interact with real-time, up-to-date 3D models directly generated from engineering data, boosting buyer confidence.
– Advanced Customization Logic: Provides real-time pricing, part validation, and dimensional control directly from CAD data, reducing errors and rework while improving quote accuracy.
– No-Code Setup: Empowers sales and marketing teams to configure products without engineering support, while engineers maintain control over CAD logic and parameters.

Read More: The Paradox of SalesTech Abundance: Navigating Complexity and Overcoming Platform Fatigue

A New Standard for Configure-Price-Quote Systems

Whether launching a new product line, replacing outdated CPQ tools, or enabling self-service customization, Spokbee 2.0 sets a new industry standard by delivering engineering-grade precision with unmatched speed, scalability, and usability across the entire configure-price-deliver process.

With real-time CAD integration, Spokbee 2.0 dramatically accelerates product launches. Updates that once took weeks now happen instantly, slashing time-to-market and streamlining cross-functional workflows.

Sales teams benefit from accurate, real-time quotes and intelligent configuration tools, cutting sales cycles from days or weeks to seconds. Meanwhile, engineers retain full control of design logic, reducing costly errors and minimizing downstream rework.

“This is what digital selling in manufacturing should look like,” said Cameron. “No more emailing CAD files back and forth. No more waiting days for pricing. Spokbee 2.0 connects your digital thread from CAD to customer.”

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Fujitsu Launches Solution to Enhance Customers’ Global Supply Chain Resilience

AI-driven rapid profit impact analysis supports optimal decision-making

Fujitsu Limited announced the launch of a new solution that utilizes AI agents to facilitate rapid impact analysis and optimal decision-making in global supply chains. The solution, which is positioned to enhance resilience in global supply chains, will be available to customers worldwide from today as a new feature of Fujitsu’s all-in-one operation platform Fujitsu Data Intelligence PaaS (DI PaaS), offered as part of Fujitsu Uvance, Fujitsu’s cross-industry business model to address societal issues.

Fujitsu will continue to contribute to a sustainable world by enhancing resilience through the integration of data, AI technologies, and industry expertise, minimizing the impact on customers’ businesses even in unforeseen circumstances.

Read More: SalesTechStar Interview with David Sudbey, Chief Customer Officer at Dialpad

Navigating uncertainty: supporting customer resilience amid industry supply chain challenges

In recent years, geopolitical risks, natural disasters, and market fluctuations have heightened uncertainty for businesses around the world. The manufacturing industry, with its complex global supply chains, faces particularly significant risks. Unforeseen events can lead to changes in transportation routes, production stoppages, and increased costs, which can exert downward pressure on profits and reduce competitiveness. Traditional supply chain management struggles to respond swiftly, making the review of business continuity plans (BCP) and strengthening supply chain resilience urgent priorities.

Read More: Reducing Sales Burnout: How Sales Automation Supports Mental Health in Sales

Solution features

The solution consolidates data from internal and external sources, swiftly pinpointing products heavily impacted by market fluctuations and calculating profit impacts. Utilizing DI PaaS’s robust data integration capabilities, analyses that once took weeks can now be completed in days. AI agents offer countermeasure proposals, facilitating optimal decision-making through on-screen simulations.

The solution enhances supply chain resilience through three key steps:

1. Profit and Cost Structure Analysis Provides detailed visibility into global supply chain risks and profitability by: Mapping supplier and factory exposure to market fluctuations Displaying import costs by product and route Helping customers understand cost structures and identify potential risks

2. Strategic Pricing Simulator Optimizes pricing strategies with: Price elasticity analysis to assess demand impact Simulated pricing based on cost structure changes Tools to adapt to market shifts and maximize revenue

3. Operational Change Simulator Enhances supply chain efficiency by: Analyzing profit and cost effects of shifting from high-cost procurement Using AI agents to assess alternative suppliers and transport routes Supporting rapid, data-driven decisions via orchestrated impact analysis

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.