Solidifies Leadership Position in Call Center Quality Assurance and Workforce Engagement evaluagent, a global leader in contact center quality assurance and performance improvement software, today announced several strategic hires, aimed at solidifying the company’s position and demonstrating its leadership in
Despite a bombshell retraction in crime-fueled shrink claims, theft is still a growing problem for SMBs according to Software Advice’s 2023 Retail Shrink Preparations Survey. On December 5th, 2023, the National Retail Federation walked back a bombshell claim about the
The popularity of virtual events is increasing as more people are embracing and utilizing the advantages of a virtually connected world. Of all the changes that we adopted during the pandemic era; the digital event experience stands out as an
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