Bot Analytics provides access to all transcripts with over 200 metrics organized for easy discovery and analysis Calabrio, the workforce performance company, announced its new suite of Bot Analytics tools for Quality Management (QM). Bot Analytics gives contact centers more performance data
New report outlines the strategic benefits of last-mile delivery excellence, including significant boosts to revenue, loyalty, and operational margins. Incisiv in partnership with Veho, the company revolutionizing package delivery and returns for the modern economy, released a fresh study, “Catalyzing Growth: How
The company carries out its roadmap by transforming its wealth of data into actionable insights, offering consumer subscription companies a competitive edge and rapid growth. Recurly, a leading subscription management and billing platform, announced the launch of its new dashboards
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