Omnichannel AI agents and next generation agent copilot offerings boost human and AI collaboration across workflows, including powerful voice AI Zendesk introduced a series of innovations, including AI-powered agents for omnichannel support, enhanced agent copilot, powerful voice, and agent builder.
Team of ex-CERN Physicists and Neuroscientists Combine Radio Frequency Waves and AI-Powered Sensor to Analyze Physiological Signals and Measure Customer Satisfaction Anonymously Wayvee Analytics, a customer satisfaction analytics innovator for brick-and-mortar retailers, emerged from stealth with $5 million in pre-seed funding
Third Annual Direction of Technology Report highlights key trends shaping the IT landscape, including AI innovation, security advancements, and the growing importance of ESG. TD SYNNEX published its Third Annual Direction of Technology Report, which reveals that as the technology
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