It is startling to know that even today, 63% of the organizations work with informal coaching and training techniques. This simply means that these organization need to up their game by…
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Traditional chatbots are notorious for being stiff, robotic and ineffective at carrying on a conversation. They can ask questions but will be easily stumped if customers do the same.…
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New low-code, drag-and-drop application unleashes the power of the world’s first OS for AI for organizations to easily deploy and integrate AI workflows for unstructured data insight…
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Clarabridge, the leading provider of Customer Experience Management (CEM) solutions for the world’s top brands, announced the winners of its 2020 Customer Experience Excellence Awards,…
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News Summary:  All new Webex for meetings, messaging and calling announced with a ton of new functionality. Expanded People Insights with new features that deliver…
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Platform enhancements help multi-location digital marketers rise to the top in proximity search and harness customer sentiment from online reviews in an actionable way MomentFeed, the…
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PagerDuty and Rundeck unite to help teams on the digital frontline deliver enterprise-scale automation and auto-remediation, at the push of a button PagerDuty, Inc.…
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LinkedIN released a new top startup list, tech leaders UiPath and Sitel Group announced a new collaboration, Accenture announced their decision to acquire N3, HubSpot announced a major…
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Maru Group (‘Maru’), the global technology-enabled market research and customer insights company, have announced the launch of Maru/HUB Conversational AI, an intelligent,…
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Qualys VMDR® combined with Multi-Vector EDR to enhance support in real-time detection and response of security incidents for Infosys' managed service clients Qualys, Inc. (NASDAQ: …
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