Verint® , the Customer Engagement Company™, today announced that Vericast, a leading marketing solutions company, together with its Harland Clarke contact center solutions, has selected…
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Talkdesk AI Trainer moves company one step further in its vision to automate 80% of customer interactions, and gives agents and supervisors the ability to observe, validate and quickly…
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Calabrio study shows that the pandemic-driven cloud migration is generating unexpected value and reveals insights into strategic trends and opportunities for cloud-based contact…
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Noble Systems recently conducted a contact center market survey to explore changes in customer behaviors in the past year and to examine the impact of these changes on the industry.…
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To fill the gap between technology and customer experience, Novelvox has designed this CTI connector to integrate the contact center and Freshdesk. Freshdesk is a big name in the…
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Uniphore, an early leader in Conversational Service Automation (CSA), has teamed up with global leaders, including Idiap Research Institute and Indian Institute of Technology Madras …
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The Anywhere365® Dialogue Cloud is one of the first cloud contact center solutions certified by Microsoft in their Connected Contact Centers program for Microsoft Teams. Anywhere365® is…
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With the New Year in full force, Ansafone Contact Centers is pleased to announce Ben Martorano who will take on the role of Vice President of Operations. With multiple locations…
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The impact of Artificial Intelligence is being witnessed in every industry, even contact centers. The influence of AI on contact centers helps by improving problem-solving and planning.…
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New integration offers organizations rapid deployment of personalized, real-time coaching and insights from every conversation Cresta, the real-time intelligence platform for customer…
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