The next-gen digital contact center will elevate how service is performed at every touchpoint Deloitte Digital announced a new offering uniting the organization's experience in large…
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Vendors are selected for Innovation Awards based on the innovation of their product or service Five9, a leading provider of the intelligent contact center, has been named a winner of…
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Korbyt, a cloud workforce engagement platform leader, today announced it has attained AWS Partner Network Select Tier status. Through this achievement, Korbyt is able to deliver…
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Salesforce, the global leader in CRM, introduced Service Cloud Workforce Engagement, a new dynamic workforce planning product that will help service leaders organize their entire…
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Using AI-enabled interpretive and predictive models and advanced voice biometrics, the new solution continuously scans millions of calls to proactively identify fraudulent…
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Jacada, Inc., a pioneer of intelligent customer service automation, has announced its newest strategic partner, Servion Global Solutions, a leading Contact Center and Customer…
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New Integrations Enable Enterprises to Easily Add and Innovate with Cloud Capabilities IntelePeer, a leading Communications Platform as a Service (CPaaS) provider, announced Atmosphere…
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Zappix, the leading Visual IVR and self-service customer service provider, and Fonative, the compliant communications company, have teamed up to provide more new services that contact…
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Based on its recent analysis of the Latin American contact center outsourcing services market, Frost & Sullivan recognizes OneLink BPO with the 2019 Latin America Customer Value…
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In response to an increase in global demand for end-to-end customer service solutions, Uniphore, an early market leader in the Conversational Service Automation (CSA) space, and NTT…
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