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ServiceNow Named a Leader in the 2023 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms for Third Consecutive Year

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January 18, 2023

ServiceNow Named a Leader in the 2023 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms for Third Consecutive Year

ServiceNow continues to be recognized as a Magic Quadrant Leader for its completeness of vision and ability to execute

ServiceNow, the leading digital workflow company making the world work better for everyone, has been named a Leader in the 2023 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms. This is the third consecutive year that ServiceNow has been positioned as a Leader for its low-code platform.

According to Gartner, “Low-Code Application Platforms [LCAP] provide rapid application delivery to enterprises by allowing teams comprised of various personas like citizen developers to central IT professionals to develop and deploy custom applications by minimizing or replacing the coding needed in development.”

ServiceNow Creator Workflows, built on the Now Platform, empowers every employee, with any level of coding experience, to innovate at scale with low-code tools to create and deploy workflow applications easily. The offerings on the Now Platform, including App Engine Studio, can turn anyone into an app developer with guidance-driven development flows and easy-to-adapt templates. The low-code platform also provides added IT oversight, digital guardrails, and governance.

“In the face of recent workforce challenges, from the IT talent gap to a developer shortage and hiring stalls, low-code is more essential than ever to give employees the tools they need to streamline business processes,” said Josh Kahn, SVP of Creator Workflow Products at ServiceNow. “Our low-code platform allows for people of all skill levels to build enterprise-grade applications that meet the immediate needs of organizations. We believe this recognition from Gartner continues to validate the value ServiceNow brings to the table as a market leader in low-code.”

Key solutions within ServiceNow Creator Workflows include:

App Engine: Empower creators of all skill levels to build low-code workflow apps fast and at scale.
Integration Hub: Quickly connect workflows to critical business systems and simplify cross-enterprise automation through API integration.
Automation Engine: Automate and connect anything to ServiceNow leveraging Integration Hub, robotic process automation (RPA), and Intelligent Document Processing.

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Robotexts Take Off Amid Government Efforts to Curb Robocalls, According to Robokiller Insights

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January 18, 2023

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Robotexts Take Off Amid Government Efforts to Curb Robocalls, According to Robokiller Insights

Americans received a whopping 55 billion robotexts in December, a 16% increase from November and a new single-month record, according to Robokiller Insights. Meanwhile, robocalls decreased to 5.3 billion, a 17% drop from the month prior.

There are multiple reasons why robotexts continue to climb. For one, scammers like to capitalize on trends with timely cons, such as delivery messages around the holidays. For another, the government’s commitment to tackling robocalls has forced scammers to shift their focus to robotexts, a decision that’s paid dividends lately. That all might be changing soon, however (more on this below).

Government efforts yield a double-digit decrease in robocalls

Robocalls again took a back seat to robotexts in December, as they fell by 1 billion month-over-month. While it’s not unusual for robocalls to dip around the holidays, Robokiller believes the drop can be largely attributed to the FCC’s efforts to combat spam calls. In November, the bureau announced its first-ever nationwide shutdown of an international carrier, months after they mandated carriers to block car warranty robocalls. Then, in December, the FCC issued a public notice warning telecommunications companies to stop carrying student loan robocall traffic. The result? An 88% decrease in student loan scams.

Scammers may be one step ahead on robotexts, but not for long

Spam texts have significantly outpaced robocalls since March 2022, surpassing 10 billion in each month and eclipsing 50 billion in December. Now the FCC is taking steps to solve the crisis. In a September press release, the agency said it will take comment on ideas to apply caller ID authentication standards to SMS and require carriers to actively identify and block illegal texts. Although relief from robotexts won’t happen overnight, Robokiller believes it’s a promising step in the effort to prevent these messages from reaching inboxes. In the short-term, chances are robotexts will continue to break records in early 2023.

Coming Soon: 2022 Year In Review

Be on the lookout for Robokiller’s end-of-year phone spam and political message reports. Click here and here to read our previous reports.

Tips on how to stop phone scams:

Don’t answer phone calls or texts from unknown numbers, especially those that call or text at odd hours.
Don’t follow prompts like “Press 1” or click any links.
Never provide personal information like banking details or other sensitive information.
Download a spam text and call blocker like Robokiller to equip your phone with the latest technology to stop scams.

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Veho and Shipium Partner to Reinvent the E-Commerce Delivery Experience

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January 18, 2023

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Veho and Shipium Partner to Reinvent the E-Commerce Delivery Experience

E-commerce brands to enjoy increased ROI by combining Shipium’s premium shipping software with Veho’s next-day delivery power

Veho, the post-purchase experience company revolutionizing package delivery for the modern economy, announced a partnership with Shipium, the premier shipping platform for e-commerce retailers. The partnership empowers e-commerce brands to improve the post-purchase experience for their customers by providing accurate delivery options at purchase and reliable, next-day delivery—all at a competitive price point.

A recent McKinsey report found that 46% of consumers switched e-commerce brands during the pandemic in favor of lower prices or a better shipping experience. Veho and Shipium are laser-focused on improving the overall customer experience by making shipping cost-effective for brands and delivery seamless for customers. To do this, Shipium offers fast and accurate delivery promises during the buying experience, while Veho ensures consistent next-day delivery powered by its tech-powered logistics platform and marketplace of crowdsourced drivers. As the companies combine forces, Shipium customers using Veho can depend on affordable, next-day delivery promises. Veho customers will similarly enjoy discounted access to Shipium’s premium shipping software.

“Veho provides unmatched transparency, consistency, and performance with next-day delivery,” said Eric Swanson, Chief Commercial Officer at Veho. “By partnering with Shipium, Veho customers will be able to maximize these benefits and continue to drive customer lifetime value by offering a superior delivery and returns experience made for the age of e-commerce and enhanced by Shipium’s modern shipping software.”

When retailers turn to Veho and Shipium, the impact on their operations is unprecedented. Compared to companies using a single-sourced strategy, customers who use Shipium typically see the cost of shipments delivered in two days or less reduce by over 20%. At the same time, e-commerce brands working with Veho see a significant reduction in refunds related to delivery issues.

“Consumers want fast, free, and on-time delivery. Retailers will continue to struggle to provide this without turning to innovative delivery companies like Veho. We are excited to be the best way modern retailers can leverage Veho,” said Jason Murray, CEO of Shipium.

The partnership also underscores the fact that Veho and Shipium have emerged as leading innovators in the e-commerce logistics market. In 2022, Veho surpassed a $1.5B valuation, while Shipium has raised $38.7M in total funding since its inception in 2019.

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Infosys Ranked in the Top 3 IT Services Brands in the World; Among the Top 150 Most Valued Brands

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January 18, 2023

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Infosys brand value grows to US$13 billion according to Brand Finance Global 500 2023 Report

Infosys, a global leader in next-generation digital services and consulting, announced that it has been recognized as the top 3 most valuable IT services brands globally, according to Brand Finance, the world’s leading brand valuation firm, in its Brand Finance Global 500 2023 report. Continuously accelerating brand growth, marked by 84% increase in its brand value since 2020, Infosys is now among the top 150 most valuable brands in the world.

“Sustained client relevance, best-in-class delivery excellence and a deep commitment to purpose are differentiators for brand Infosys, consolidating its position among the industry’s preferred partners for navigating digital transformation”, said Salil Parekh, Chief Executive Officer, Infosys. “Strategic investments in employee care and development, along with our deep commitment to environmental, social and governance priorities has helped Infosys’ sustain its market leading position as a business and as a valuable brand.”

David Haigh, CEO and Chairman of Brand Finance commented: “Infosys has recently celebrated 4 decades of success and through these years they have built a brand of excellence with a brand value that keeps growing as Infosys storms up the rankings. Due to great leadership from their CEO, Salil Parekh, and differentiated digital services, Infosys holds its strong position as one of the top 3 IT services brands in the world and has risen to become one of the top 150 brands in the world.”

Being positioned among the world’s top 3 most valuable IT Services brands, for two consecutive years, by Brand Finance, is an outcome of Infosys’ continued investments in nurturing digital brands and building new client-relevant digital capabilities. The launch of Infosys metaverse foundry to ease and fast-track enterprises’ exploration of the metaverse, including virtual and augmented environments is one such example. The growth of the cloud solution brand Infosys Cobalt, powered by new industry-specific value levers and a network of strong partnerships is another strong example. Infosys strives to be an employer of choice differentiated by its brand promise to help navigate careers forward. Infosys was awarded Top Employer Certification in 22 countries, ranked among the top 3 employers in Asia Pacific, Middle East, and North America for best-in-class people practices.

The company has built and nurtured several strategic brand collaborations. Over the past year, Infosys has forged a new collaboration to digitally reimagine tennis heritage for the International Tennis Hall of Fame as their digital innovation partner. Infosys also expanded its collaboration with Dow Jones in a brand partnership to develop new human-centered digital experiences. Infosys continues to accelerate brand momentum through its collaborations with the Madison Square Garden, including key MSG properties New York Knicks, New York Rangers and the Madison Square Garden Arena, the ATP, Roland Garros, the Australian Open as well as The Economist, Financial Times and Bloomberg Media.

Brand Infosys is making steady progress in delivering the goals articulated in its ESG Vision 2030 first published in 2020. For example, Infosys Springboard – the company’s flagship global reskilling program democratizing learning, with free digital content, already has 4.6 million users registered to learn digital skills that are preparing them for a rapidly transforming talent market. Infosys also continues to be carbon neutral for three years now. The brand has been acknowledged for demonstrating exceptional leadership and a commitment to move the needle with efforts across Environmental, Social and Governance programs. Tellingly, Infosys was recognized as one of the 2022 World’s Most Ethical Companies for the second consecutive year by Ethisphere.

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MindsDB Named in the 2022 Gartner Cool Vendor in Data-Centric AI Report

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January 17, 2023

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MindsDB Named in the 2022 Gartner Cool Vendor in Data-Centric AI Report

MindsDB is the leading and fastest growing open source applied machine learning (ML) platform in the world. The company announced it has been named a 2022 Gartner Cool Vendor in the report titled “Cool Vendors in Data-Centric AI” by Analyst(s): Svetlana Sicular, Arun Chandrasekaran, Sumit Agarwal, Oleksandr Matvitskyy, Anthony Mullen.

The Gartner Cool vendor report focuses on lesser-known emerging vendors or service providers that offer unique solutions. According to the report, “Business stakeholders can think of predictions as transactional data, available in (almost) real-time without additional, usually complex, effort of requirements gathering and application development.”

“MindsDB Named in the 2022 Gartner® Cool Vendor™ in Data-Centric AI report”

“Using MindsDB Cloud to bring machine learning to Rize has been a game-changer. When I started exploring ML, it seemed like I’d need six months of experimentation, model training and building out pipelines to productionize.” said Macgill Davis, CTO Rize. “By using MindsDB Cloud to train and auto-deploy models directly from my database, I saved months of work and many thousands of dollars.”

GARTNER and COOL VENDORS are a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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Online Fraud Attacks Have Become More Sophisticated, More Costly and More Democratic, a New Report on Retail Crime Finds

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January 17, 2023

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Online Fraud Attacks Have Become More Sophisticated, More Costly and More Democratic, a New Report on Retail Crime Finds

As ecommerce fraud becomes more sophisticated and automated, retailers find themselves fighting against organized criminal rings as well as the consumer next door

Criminal ecommerce fraud rings are in the midst of a digital transformation just as the online shopper next door is becoming more brazen in breaking the rules and even the law to score free products from retailers, according to a research report published today by commerce protection provider Signifyd.

Signifyd’s “State of Fraud 2023,” tells the story of underworld operations that rely more than ever on bot attacks and automated social engineering. It also explores the unprecedented case of a Southeast Asian fraud factory that operates like a Fortune 500 company.

Among the key findings in the in-depth report:

2022 saw an unprecedented fraud attack unleashed on U.S. retailers by a shadowy Southeast Asian fraud ring. The ring made off with an estimated $600 million in high-end electronics and other goods nationwide in a wide-ranging and persistent November attack against retail enterprises. Its attacks targeted an estimated $3.3 billion in goods nationwide.
Bot attacks on ecommerce sites increased by 71% in 2022, Signifyd data shows.
The volume of fraudulent orders placed on Signifyd’s Commerce Network of thousands of merchants increased by 34% last year.
Fraud rings have added automated social engineering to account takeover attacks. Their software programs automatically trigger email and SMS requests for account passwords and other credentials associated with breached accounts.

“In a time when we’re seeing professional fraud rings increase both their sophistication and automation, we believe it’s important to provide the market with a look at how the face of fraud is changing,” said Ping Li, Signifyd’s vice president of risk and chargeback operations. “As importantly, The State of Fraud provides actionable steps that retailers can take to protect themselves from the significant and escalating threat.”

The State of Fraud explores three trends that will define fraud and abuse in 2023:

The acceleration of fraud innovation
The growth of consumer abuse
The shift of risk intelligence teams from defense to revenue optimization

The conditions are right for all three trends to accelerate in the coming year. Technology, including artificial intelligence, continues to improve while becoming less expensive fueling fraud innovation. Inflation and economic insecurity provide extra motivation for consumers who have been tempted to take advantage of a system that gives customers the benefit of the doubt when they report a missing package or the delivery of damaged goods. And retailers managing inflationary pressures while margins are being squeezed by increasing costs for customer acquisition and fulfillment, can’t ignore the revenue-optimization levers available to them.

The State of Fraud explores the conditions leading to rapid changes in fraud and risk and breaks down the true cost of fraud and the damaging ramifications both of fraud and of seeking to avoid it through obsolete approaches.

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Riskified Unveils “Identity Explore” to Help Merchants Understand Who Their Customers Truly Are and Fight Policy Abuse

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January 17, 2023

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Riskified Unveils “Identity Explore” to Help Merchants Understand Who Their Customers Truly Are and Fight Policy Abuse

Identity Explore heralds the next frontier of risk intelligence, enhancing Policy Protect which prevents merchant policy abuse at scale and unlocks millions in savings

Riskified, a leader in eCommerce risk intelligence, today revealed the next generation of its Policy Protect product through the addition of “Identity Explore” – a revolutionary new capability allowing merchants to visualize customer identities and behavior, tailor customer experience and customize policy decisions.

After a decade honing its fraud prevention capabilities, Riskified expanded its platform to help merchants stem significant losses from policy-related abuses. Policy Protect is a groundbreaking solution that uses machine learning to detect and prevent policy abuse in real-time. It is powered by a proprietary engine that forms identity clusters from billions of accounts, behaviors and transactions across a global merchant network, broadening the view of customer identity beyond their singular profile with a merchant.

Today’s introduction of “Identity Explore” presents a major leap forward: a high-resolution visualization of Riskified’s identity engine, giving merchants the ability to analyze, investigate and interact with customers on a whole new level. Identity Explore empowers merchants to optimize, and ultimately personalize, their policies with confidence.

“It’s a supreme balancing act for merchants to provide generous policies to shoppers while keeping an eye on the bottom line. With Policy Protect, we’re empowering merchants to feel free to be lenient with their loyal customers while stopping abusers, and losses, with pinpoint accuracy,” said Assaf Feldman, CTO & Co-Founder of Riskified. “Identity Explore takes us an exciting step further, giving merchants instant insight into who is a good customer and who is not, so that they can apply the right policy, to the right customer, at the right time.”

Using Policy Protect, many leading retailers have saved millions of dollars blocking policy-related abuses. Merchants have been able to prevent 15x more abusive returns and refund claims, detect nearly 95% of unauthorized resellers and save 70% of their promotion budget by thwarting shoppers misusing coupon and promo codes.

“GoPro values delivering superior eCommerce experiences to customers, which is why we value our partnership with Riskified. Their innovations like frictionless fraud protection–and now the capability to investigate policy claims with robust identity data–will help us tailor interactions and policies at the individual level and deepen relationships with our loyal customers,” said Kacey Sharrett, VP, eCommerce, GoPro.

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Coca-Cola Europacific Partners Netherlands Selects SymphonyAI Retail CPG Assortment To Execute Demand-Based Planning and Optimization

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January 17, 2023

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Coca-Cola Europacific Partners Netherlands Selects SymphonyAI Retail CPG Assortment To Execute Demand-Based Planning and Optimization

Collaboration will yield improved agility, shopper experience and profitability

SymphonyAI Retail CPG, a SymphonyAI vertical, today announced its selection by Coca-Cola Europacific Partners (CCEP) Netherlands for data-driven assortment optimization capabilities to better avoid out-of-stocks and overstocks, in turn, better meeting customer demand while delivering transparency and collaboration to its strategic retail partner.

SymphonyAI Retail CPG assortment optimization enables retailers and CPG manufacturers to deliver an agile assortment that reflects current shopper behavior and improves supply chain efficiencies. Rationalizing SKUs based on existing data on aggregated customer preferences while protecting individual shoppers’ privacy ensures shoppers get the items they want while driving operational efficiency and revenue growth.

“With SymphonyAI assortment optimization, we can prioritize customer engagement at the point of sale and leverage the best science in the market to improve the bottom line,” said Job Rombout, Head of Category Management, CCEP Netherlands. “In the pilot phase, we saw powerful initial results from the science, and we are excited to now bring measurable business impact in a real-world environment with a strategic retail customer.”

“We are excited to deliver science-based results for CCEP Netherlands, to partner with a leading retailer for deep, data-driven collaboration, and to transform assortment optimization and deliver measurable business impact,” said Manish Choudhary, President and CEO, SymphonyAI Retail CPG. “Leading CPGs like CCEP Netherlands are embracing innovative technology to demonstrate the future of retailer-CPG collaboration, better engage shoppers, and drive bottom-line impact.”

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Concerned with Economic Challenges Ahead, Retailers are Focusing on Retention and Pulling Back on Social in 2023

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January 17, 2023

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Concerned with Economic Challenges Ahead, Retailers are Focusing on Retention and Pulling Back on Social in 2023

New survey finds marketers will prioritize current customer experiences over new technologies

CommerceNext and CommX announced their latest benchmark report on growth, risk and strategy: 2023 Digital Trends & Investment Priorities. In partnership with CommX, CommerceNext surveyed 108 digital marketing and ecommerce executives spanning various retail models and annual sales volume for the report. According to the survey, reduced consumer spending, lack of investment dollars and ad-targeting capabilities are the biggest impediments to retailers achieving their 2023 revenue goals. Nearly half (45%) of respondents projected flat to single-digit growth this year and 11% projected negative growth.

“It is great to see brands and retailers focused on personalization and optimization of their commerce experiences and digital marketing efforts in 2023”

While the pandemic created years of uncertainty, retailers entered 2022 with a positive outlook and expectation of growth. Yet, the industry faced numerous challenges throughout this past year, including inflation and interest rate hikes. While 85% of retailers polled in 2021 expected double-digit growth in 2022, the reality was 42% of the retail respondents this December 2022 reported flat or declined sales in 2022. And although the pandemic-era’s pressing issues seem to be under control, 2023 is set to bring about more economic-driven challenges for marketers. The survey found that marketers will have to continue to rely on retention as their main strategy for driving revenue and are focusing less on social.

“Retailers are starting off the new year with a realistic understanding of the slowing online growth and, in several cases, online sales declines they’ll be facing in 2023,” said Veronika Sonsev, Co-Founder of CommerceNext. “In response to this reality, marketing leaders will concentrate their resources into refining and improving their current customer experiences rather than investing into new technologies.”

Retailers are planning to move away from paid social and seek alternative marketing channels, with 38% reporting retention and 37% reporting acquisition as the biggest drivers for their performance and growth in 2023. Email, SMS, and loyalty will get the largest share of investment within retention. Search continues to be a top focus on the acquisition side, and although social ranks second, KPI performance rapidly declined this year for a majority (68%) of respondents, with 66% and 46% planning to pull back spending on Facebook and Instagram, respectively.

“It is great to see brands and retailers focused on personalization and optimization of their commerce experiences and digital marketing efforts in 2023,” said Brian Walker, Chief Strategy Officer at Bloomreach, a CommX founding member. “This report gives merchants and marketers the data they need to ensure their organizations stay competitive and maximize ROI and growth in a challenging environment. It is a must read in my opinion.”

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Panaya Launches an Advanced Partnership Program to Drive Growth and Enable Partner Success

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January 17, 2023

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Panaya’s brand-new global partnership program is designed to provide a deeper and more accessible range of skills, solutions, and incentives for channel partners

Panaya, the leader in SaaS-based Change Intelligence. and Testing for ERP and Enterprise Cloud Applications, announced a new Partnership Program in response to ongoing growth within its partner network over the past year. The new program will arm strategic and digital transformation-focused partners with the right tools and skills to support their customers and capitalize on the demand for business transformation projects in the ERP and CRM markets.

Some of the benefits that partners in the program will enjoy include: eligibility to earn a greater rebate on product resell, availability of flexible and unique pricing models, customized partner enablement plans, as well as the opportunity to showcase their brand and customer successes via Panaya’s website and other joint marketing activities.

“Panaya’s Partnership Program’s main advantage is the flexibility that it demonstrates around the enablement of technical and functional consultants as well as the tailored educational sessions for our sales and solutions architects (Pre-Sales teams). The modernized tools used to educate the various teams and the in-class training provided were extremely helpful. Furthermore, the program opens the door to new joint marketing activities which we are certain will promote the partnership of both Inetum and Panaya and expand our success together,” explains David Bayon, Strategic SAP Business Development Director at Inetum Spain.

With its dynamic and flexible approach, Panaya allows partners to engage via multiple business models based on their unique business strategies and skills. This range of models allows the partnership to evolve as the partner’s business develops. Partners can refer, resell, integrate, or combine these partnership models depending on business requirements.

Partnership is at the core of our corporate culture. Continuous investment in our partners is essential for both our growth and innovation. The new program will reward our partners’ commitment and ensure they are enabled with the best support, tools, and resources to help expand joint business opportunities. We believe that collaboration and teamwork are the keys to success. Panaya is already working with over 30 well-known partners worldwide, such as Cognitus, Illumiti, and Inetum, to name a few. This approach combines Panaya’s powerful solutions with our partners’ expertise and best practices. We have already witnessed the fruits of mutual successes and are looking forward to expanding this program with more partners.” said Shabi Levi, Head of Channels and Alliances at Panaya.

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E-commerce brands to enjoy increased ROI by combining Shipium’s premium shipping software with Veho’s next-day delivery power

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Infosys brand value grows to US$13 billion according to Brand Finance Global 500 2023 Report

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Panaya’s brand-new global partnership program is designed to provide a deeper and more accessible range of skills, solutions, and incentives for channel partners

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

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