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Informatica Named a Leader in IDC MarketScape: Worldwide Cloud Integration Software and Services (iPaaS) 2023 Vendor Assessment

Informatica, an enterprise cloud data management leader, today announced that it has been recognized as a Leader in the inaugural IDC MarketScape: Worldwide Cloud Integration Software and Services (iPaaS) 2023 Vendor assessment (doc #US50244723, February 2023). The IDC MarketScape study evaluates the product capabilities and strategies of the cloud integration software and services (also referred to as integration platform as a service – iPaaS) provided by both pure-play and platform vendors.

“Having been in the data market for a longer time than many of its competitors, Informatica has among the broadest support for legacy protocols while balancing that with newer protocols that have emerged as organizations have moved to the cloud.”

The IDC MarketScape report noted, “Informatica’s Intelligent Data Management Cloud™ (IDMC) has matured beyond simple connecting of applications and data sources to robust, end-to-end connectivity automation.” The report also noted, “Having been in the data market for a longer time than many of its competitors, Informatica has among the broadest support for legacy protocols while balancing that with newer protocols that have emerged as organizations have moved to the cloud.”

Read More: SalesTechStar Interview with Monica Eaton, Founder of Chargebacks911 & Fi911

Jitesh Ghai, Chief Product Officer at Informatica, said, “In today’s high-pressure digital economy, organizations are searching for the most timely and cost-effective ways to tackle cloud integration and automation challenges. Informatica iPaaS service offered through the Intelligent Data Management Cloud™ (IDMC) and powered by our AI engine, delivers any data to any persona for any integration pattern. Our customers trust us to deliver easy-to-use technology that saves time, increases productivity, and enables great experiences through unparalleled integration, no-code APIs, and holistic AI and automation.”

Read More: ICM in recessionary times

Informatica iPaaS, a service of IDMC, supports any data management patterns, such as data integration, API management and application integration, master data management, data quality, data catalog, and data governance. It allows seamless data integration across cloud and on-premises environments. These capabilities empower organizations to rapidly design automated workflows and integration patterns with easy-to-use, self-service wizard builders.

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SalesFocus Solutions Announces the Release of Version 10 of Its MARS Sales Reporting and Data Analytics Platform

SalesFocus Solutions, a fintech leader in sales reporting and data analytics for the asset management industry, announced the release of the enhanced MARS version 10 platform.

MARS v10 integrates client, prospect, trade, and asset data to provide asset management clients with unique multi-dimensional visual, computational and analytical views of their business. MARS v10 transcends business functions including sales, marketing, data processing, and administration with the ability to explore hidden business insights, gain a deeper understanding of trends, identify potential cross-selling opportunities and direct sales and marketing teams to the strongest opportunities.

Read More: SalesTechStar Interview with Monica Eaton, Founder of Chargebacks911 & Fi911

“We are excited about the value that this major new release of MARS will provide to our clients to assist them with increasing sales and retaining assets,” said Aaron Wong, MARS Product Manager. “MARS v10 exceeds industry standards for user experience, performance and security and provides a 360 degree understanding of firm, branch/office, rep and account sales and assets to help our clients decrease the cost of engagement while increasing the lifetime value of business relationships.”

SalesFocus Solutions’ Arun Nagashetti, Application Development Manager stated, “Utilizing Angular and Web API frameworks in MARS 10 provides better multi-tasking and multi-processing capabilities. These improvements are important for our multi-dimensional data exploration and insight discovery using visual, computational and analytical tools.

History of Technology Innovation

Anil Ravindran, Vice President of Engineering, stated, “The technology and design enhancements in MARS 10 are a continuation of SalesFocus Solutions’ long history of innovation and carries through to all aspects of the MARS Platform. As an example, MARS 10 further enhances our MARS for Salesforce® integration by leveraging the data aggregation, cleansing, summarization, and business analytics power of MARS with real-time bi-directional synchronization of Account and Contact data with the Salesforce platform.

It further augments the power of CRM with Sales, third party RIA and Market Share data to focus resources on Firms that are most likely to grow wallet share.” Ravindran continued, “Additionally, with MARS 10 we’ve enhanced IntelliMARS, our mobile app, with additional capabilities so that our client’s sales organizations are better prepared for each meeting, more efficient in identifying the highest potential new opportunities (and cross-selling opportunities), and are more effective during each sales call.”

Read More: ICM in recessionary times

Superior Data for Actionable Sales Intelligence

The SalesFocus Solutions MARS product suite continues to transform the sales and marketing analytics and reporting landscape for asset managers. The MARS platform includes data collection, data cleansing, sales analytics and distribution reporting across all business lines including mutual funds, UCITs, SICAVs, ETFs, managed accounts, DCIO/retirement platforms and alternative providers.

The innovative MARS product design takes business analytics to a new level by leveraging enhanced graphical data visualization techniques to transform sales, asset, contact and activity data into actionable business insights.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

SalesTechStar Interview with Alexandre de Vigan, CEO, Nfinite

Alexandre de Vigan, CEO at Nfinite comments on the increasing use and benefits of interactive 3D experiences in modern retail:

________

Welcome to this SalesTechStar chat, Alexandre; tell us about yourself and more about your role at Nfinite

After finishing law school, I became an attorney focused on Mergers and Acquisitions. Despite finding the work enjoyable, I felt unfulfilled in my ability to make a meaningful impact in the business world. To take more control over business outcomes, I decided to leave law to pursue entrepreneurship. I am now the founder and CEO of Nfinite.

Nfinite is an end-to-end e-merchandising platform that enables brands and retailers to create, display and manage unlimited high-quality product visuals in real time. It offers next-generation photorealistic CGI product imagery, including interactive and lifestyle images, to create immersive shopping experiences for customers.

The platform uses CGI and 3D technology to support brands in making their online operations more dynamic and seamless across channels. It offers multiple benefits over traditional photography, including reducing costs, increasing market speed, reducing product returns, and increasing sales conversion.

How has the platform evolved over the years?

Founded in 2017, our company initially provided computer-based imagery to rent and sell apartments. After realizing a larger market in e-commerce, we shifted focus to creating next-generation imagery for brands and retailers across categories like home and living, home improvement, CPG, and consumer electronics.

We recognize that web and e-commerce are turning virtual, and consumers want an immersive experience, yet retailers cannot match today’s e-merchandising needs. E-merchandising is broken, and retailers need a solution to match e-commerce merchandising needs. E-merchandising struggles with a legacy content stack that hampers the creation of high-quality, flexible imagery and genuinely immersive product experiences for online consumers.

This inspired us to develop an end-to-end one-stop SaaS platform solution for instantly creating, displaying, and managing unlimited product visuals. Over the last couple of years, we have scaled the Nfinite platform through different industries and officially launched the Nfinite Platform in 2022.

Last year we were excited that our platform had been adopted by three of the world’s top five global retailers, and we saw ten times growth in annual recurring revenue year over year. Over the past several years, we have executed well on our vision to deliver next-generation visualization and e-commerce merchandising. In our series B funding this year, we secured an investment of $100 million.

Read More: SalesTechStar Interview with Jonathan Lister, COO at Vidyard

Can you take us through some of the top challenges of today’s modern-day retailers (including their visual merchandising challenges) and how recent retail tech can enable them?

In the cutthroat world of e-commerce, capturing and retaining the attention of online shoppers is a make-or-break factor that can heavily influence purchasing decisions. Product images are the only means for consumers to gauge the value and quality of their potential purchases.

However, creating compelling product imagery can be a daunting challenge for retailers, with 96% admitting to struggling with the task, according to a recent Nfinite commissioned survey. From changing products too quickly to keep images current to the cost of photo shoots, retailers face numerous obstacles in creating compelling product imagery.

According to Coresight Research, 55% of brands and retailers said more than 10% of their products sold online in 2021 were returned because product visuals/images displayed did not match the products customers received.

With such a demand for product imagery, it’s no wonder that annual product photography budgets are enormous. According to marketing and e-commerce executives, 86% say that their typical photo shoot budget is more than half a million dollars ($500,000) per year.

Companies are now opting for CGI as a substitute for traditional photo shoots to address these challenges. CGI provides a flexible and cost-effective way to create hyper-realistic images and interactive visualizations, resulting in up to a 40% increase in sales, according to WebRotate 360. Leading brands and retailers, including Apple, IKEA, and Nike, are already taking advantage of the benefits of CGI in a virtual imaging studio.

How can retailers today use immersive experiences for their betterment and stand out? A few examples from brands who have been doing this in the recent past?

Providing consumers with an interactive 3D image of products allows for a more comprehensive examination of the product from all angles, creates deeper shopper engagement, and drives higher average order value.

Nfinite’s Dynamic Display tool, which enables real-time product mixing and matching in a scene, has resulted in significant improvements in website and conversion performance, including a 2.5X increase in click-through rate, a 55% increase in conversion rate, and a 2.8X improvement in repeat customer engagement.

Investing in high-quality product visuals, such as CGI, that offer 360-degree views can significantly reduce product returns for brands and retailers and increase shopper trust. According to Coresight Research, 52% of brands and retailers utilizing CGI believe that product returns reduction is a significant advantage of using CGI to produce product visuals. Moreover, 3D models are reusable and easily configurable, making it simpler for brands and retailers to edit product visuals and create different product variants more quickly, which is crucial for managing visuals across various channels.

E.Leclerc, a hypermarket chain, achieved rapid success with Nfinite by producing high-quality visuals that fit its marketing channels. The Nfinite platform offers an unlimited range of possibilities through each 3D model, including easily adapting to customer experiences by changing colors, angles, lighting, seasons, and contexts. Using CGI, E.Leclerc could produce high-quality visuals faster and cost-effectively without requiring new technical skills from their team. In the first year of our partnership, Nfinite helped E.Leclerc save 30% on product imagery costs. By reusing 3D assets to create new variations and images in the second year, they were able to save even more.

We’d love to hear more about the benefits of immersive retail based on the recent research your team conducted?   

As online shopping experiences become increasingly personalized and immersive, e-commerce companies must prioritize turning the customer journey into a memorable and engaging experience. Gen Z shoppers are 42% more likely to purchase when engaging with immersive technology, according to a recent Nfinite consumer study, The State of Shopper Sentiment”.

For instance, imagine you’re an online furniture seller, and a customer visits your site searching for a new office chair. Providing tools to show what the chair looks like in someone’s home office can significantly increase the likelihood of a purchase. e. By utilizing augmented reality, you can offer a digitally immersive visualization that allows the customer to see how the chair looks in context and decide whether it’s the right choice. Not only does this strategy boost sales, but it also decreases the probability of returns caused by an unsatisfactory choice.

Can you highlight more about the future of retail and what tech-enabled features you foresee will dominate the market?

High-quality product images are crucial for online retailers as they play a similar role to product displays in physical storefronts. Next-generation product imagery, such as lifestyle and interactive images, can help brands and retailers create more engaging and effective product visuals, driving sales and enhancing the customer experience.

CGI and 3D image creation are increasingly important for product visualization, offering benefits such as speed to market, reduction in product returns, and improved conversion rates. The cost-saving benefits of CGI can also help brands and retailers weather economic challenges. By investing in next-generation product imagery and CGI, brands, and retailers can improve their online operations, enhance their visual content, and provide a better shopping experience for their customers.

Read More: 4 Strategies to Increase Video Messaging During the Sales Process

Nfinite

Nfinite is a leading e-merchandising platform that empowers retailers to grow their business and deliver better customer experiences through powerful, customizable visual content.

Alexandre de Vigan is CEO at Nfinite

Missed The Latest Episode of The SalesStar Podcast? Have a quick listen here!

Episode 156: Purpose-led Advertising Fundamentals with Julia Hitchman, Chief Commercial Officer at Good-Loop

Episode 155: How Employee Recognition Programs Can Keep Salespeople on Their Toes: with Kevin Yip, Co-founder and President of Blueboard

Episode 154: B2B Business Development Tips for 2023 with Brian Bero, cofounder and VP Sales, Strike Graph

 

 

 

​​Intuit Launches New QuickBooks Small Business Index, Providing Unique and Up-To-Date Insight Into Small Business Economy Through Hiring and Employment Data

-UK small business job vacancies dropped 2.5% in February 2023, with 3,800 fewer job vacancies, continuing a trend which dates back to March 2022

-But vacancy numbers are still 29% higher than the pre-pandemic period according to the Index

Intuit , the global financial technology platform that makes TurboTax, Credit Karma, QuickBooks, and Mailchimp, has launched the Intuit QuickBooks Small Business Index, a powerful new monthly indicator of hiring among small businesses in the UK, as well as employment in the US and Canada, developed in collaboration with leading global economist Professor Ufuk Akcigit.

The Intuit QuickBooks Small Business Index uses purpose-built economic models to normalise anonymised QuickBooks Online Payroll customer data against official government statistics to reflect the general population of small businesses in each country; it is not a reflection of Intuit’s business. This robust methodology expands Intuit’s ability to more clearly delineate between Intuit’s small business customers and the small business community at large, while also providing a powerful new tool that can inform policies that impact small businesses around the globe, as well as to help small businesses make key decisions.

The Index’s primary benefit is its unparalleled focus on small businesses, which are vital to the current and future health of the economy but often underrepresented in economic data. By shining a brighter light on small businesses with timely insights, Intuit hopes to increase small business growth and success rates throughout the UK, US and Canada.

Sasan Goodarzi, Intuit’s Chief Executive Officer, said: “Up-to-date insights like those now available through our index will be invaluable to anyone focused on the success of small businesses, especially in the face of increasingly challenging economic conditions. We’re excited for this unique index to become a key tool economists, policymakers, and small businesses themselves can use in making decisions that will help power small business prosperity around the world.”

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FRESH INSIGHTS ON UK SMALL BUSINESS HIRING

Hiring is a bellwether for overall UK economic health and the first monthly Index reveals:

  • In the UK in February, small businesses with one to nine employees had 3,800 fewer job vacancies compared to the previous month. That’s a monthly decrease of -2.5% to 150,200 job vacancies.
  • Sectors that experienced the largest drop in job vacancies in the UK were: finance and insurance (-6.88%); accommodation and food services (-5.94%); administrative and support services (-5.93%). The education sector stood out as the only sector which saw an increase in job vacancies – an increase of 1.68% to 15,900 job vacancies.
  • Wales saw the largest decrease in the UK, with a drop of -7.35% to 5,000 job vacancies. Northern Ireland saw the smallest decrease, with a drop of -1.71% to 2,300 job vacancies.

Renowned global economist, and Arnold C. Harberger Professor of Economics at the University of Chicago Ufuk Akcigit said: “Intuit QuickBooks Small Business Index shows that the UK economy had -2.5% less vacancies compared to the previous month. Despite the decline, last month’s vacancy numbers are 29% higher than the pre-pandemic period. Since a peak in March 2022, there’s been a steady decline of -2.4% per month on average in job vacancies, and the most recent index shows the decline continued this month at almost the same average pace.

“Job vacancies in small businesses experienced a sharp decline starting in April 2020 due to COVID-19 and reached its minimum level in June 2020. Then the UK economy entered into a massive expansion episode for small businesses for seven consecutive quarters until March 2022. This was an important episode for small businesses where the number of vacancies increased by 4.4 times.

“The Index provides an important new perspective on the small business economy – which are critical to employment, growth and innovation in the UK. Young and small businesses are the fresh bloods that rejuvenate the UK economy by producing disproportionately more employment growth and innovation. It’s encouraging to see that vacancy numbers of firms with one to nine workers, which are closely tied to their employment levels, are well above the pre-COVID levels and small businesses are becoming an even larger part of the UK economy.”

Jolawn Victor, Vice President and UK Country Manager, at Intuit QuickBooks, added: “We’re thrilled to provide this barometer on vacancies, so the small business community and policymakers alike have the tools to make key decisions. By protecting and nurturing small businesses now, we help them become the superstar firms of the future. What’s more, typically, the Index will have a lead time of around two weeks compared to other vacancy data – a real advantage.”

Read More: Why Accurate Forecasts Can Help Weather The Economic Storm

NEW INSIGHTS PUBLISHED MONTHLY

New data insights will be added to the Intuit QuickBooks Small Business Index dashboard and published in regular blog posts at the earliest opportunity every month. To subscribe, and get a full list of publication dates for 2023, visit the Intuit QuickBooks Small Business Index interactive hub.

In the UK, the Intuit QuickBooks Small Business Index shows the number of job vacancies at small businesses with one to nine employees in the previous month and how that number has changed since the month before. These data insights are available at the national (UK), country (England, Wales, Scotland, Northern Ireland), and sector levels; based on a total sample of almost 25,000 businesses. Typically, the Index will be published around two weeks before the Office for National Statistics’ monthly Vacancy Survey is released.

In the US, the Index shows the number of people employed by small businesses with one to nine employees in the previous month and how that number has changed since the month before. These data insights are available at the national, regional, state (when sample sizes are sufficient), and sector levels; based on a total sample of almost 333,000 businesses. Because the Index is powered by a sample of anonymised data from QuickBooks Online Payroll, its data insights are available up to nine months earlier than equivalent official statistics, giving a more up-to-date picture of small business employment.

In Canada, the Intuit QuickBooks Small Business Index shows the number of people employed by small businesses with one to 19 employees in the previous month and how that number has changed since the month before. These data insights are available at the national, regional, and sector levels; based on a total sample of almost 66,000 businesses. Typically, the Index will be published several days before Statistics Canada’s Labour Force Survey is released.

ROBUST METHODOLOGY

The Index methodology is robust and stands out from other reports in the market by being calibrated against official statistics and focusing exclusively on small businesses while also eliminating publication delays. Unlike other small business indexes, it does not rely exclusively on survey data. Instead, a sample of anonymised QuickBooks Online Payroll records are aggregated and normalised against official government statistics before publication using purpose-built economic models created by Professor Akcigit and his international team of independent economists. This means the Index can provide a near real-time reflection of hiring and employment in the broader small business economy — rather than trends only in the QuickBooks customer base — just a few days after small businesses run payroll.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Contract Logix Recognizes High Achievement in Digital Contract Transformation (DCX), Announcing 2022 DCX Award Winners

Customer Awards Program Celebrates Trailblazers Digitally Transforming Contract Lifecycle Management into an Intelligent, Automated, and Data-Driven Function

Contract Logix, a leading provider of data-driven contract management software, today announced the winners of its second annual Digital Contract Transformation (DCX) awards. The winning organization and individual were recognized for driving excellence and commitment to contract lifecycle management (CLM) and for evangelizing how DCX can have a significant positive impact on business processes, as well as improve collaboration, mitigate risk, increase compliance, and finalize business faster.

The 2022 DCX Award winners were selected based on the most compelling examples of how they digitally transformed their CLM process and strategies through workflow automation, user adoption, increased visibility, and collaboration, as well as delivering excellent results to internal and external stakeholders.

Digital Contract Transformation of the Year Award Winner – Organizational Category:

  • Westwood Professional Services, for dramatic improvements and efficiency gains made by streamlining and automating its contracting processes. Westwood is a leading full-service engineering firm serving public infrastructure, private development, renewables, and power delivery clients from 23 offices across the U.S. Before transforming its CLM, many of the firm’s over 1,000 employees were generating contract requests via email, a manual process that was difficult to manage. By digital transformation of their contract management capabilities with automated workflows, a centralized digital contract repository, Westwood advanced their analytic capabilities. Westwood is now able to benchmark and track critical contract-related KPIs to optimize the performance of its contracts, identify and remove process bottlenecks, and gain a complete picture of major contract lifecycle milestones, like requesting, drafting, negotiating, approving, and signing contracts.

“Westwood is extremely proud of this honor,” said Jacki Barnett, Contract Manager at Westwood Professional Services. “As employees became comfortable with the program after implementation, we experienced significant improvements in our contract management process. We’re using automated workflows to keep contracts moving through the firm, and we are excited to continually adapt and enhance our process.”

Read More: DataCore Wins Silver Stevie Award For Outstanding Sales And Customer Service

Digital Contract Transformation of the Year Award Winner – Individual Category:

  • Francine Leitch, Legal Operations Administrator, GTT, Inc. for successfully centralizing, for the first time, contracts and a contract request process for Guyana’s largest telecommunications provider. GTT has over 700 employees and a subscriber base of over three hundred thousand. Leitch successfully spearheaded digital contract transformation at GTT, moving the organization from email contract requests to a centralized CLM process and platform that allows the organization to get real-time visibility into the stage and status of its contract-related activities as well automate workflows for alerts, notifications, and approvals to ensure the company meets all its compliance requirements. In addition, GTT has experienced an 80% improvement in its renewal process while eliminating the risk of missed contractual obligations.

“I, and the GTT team, are honored by this recognition,” said Leitch. “The Contract Logix platform has allowed us to automate workflows and more efficiently and accurately request, approve, negotiate, and execute our contracts. The platform’s reporting capabilities have allowed us to leverage our contract data to improve processes and ensure compliance.”

Contract Logix’s Digital Contract Transformation awards are open to all Contract Logix customers. The awards are designed to celebrate and recognize those that have digitally transformed their contract management processes into an intelligent and data-driven function.

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“Contract Logix is proud to honor our 2022 Digital Contract Transformation Award winners. Our customers are our greatest asset, and we continue to learn from them through the innovative and creative ways they use our platform,” said Karen Meyer, CEO, Contract Logix. “This year’s winners are revolutionizing and transforming their organization’s contract lifecycle management and showing how harnessing the wealth of data in their contracts can have a true impact on the bottom line.”

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CFOs Expect Better Economic Conditions a Year Ahead, but Plan for a Mild Recession: Deloitte CFO Signals Survey 1Q 2023

  • The proportion of CFOs expressing optimism for their companies’ financial prospects rose to 32% from last quarter’s 20%. Their appetite for greater risk-taking jumped to 40% this quarter, up from last quarter’s 29%.

  • A vast majority (93%) of surveyed CFOs have their finance organization focused on planning for a mild recession.

  • Nearly two-thirds (65%) of CFOs expect inflation in the United States to range between 4% and 6% by the end of 2023.

  • More than half (54%) of CFOs see the North American economy improving over the next 12 months.

  • The top three actions CFOs are taking to prepare for an economic recovery are investing in growth, sales, customers and new markets; controlling cost/increasing operational efficiency; and building inventory/production capacity to meet demand.

  • More than half of CFOs pointed to inadequate technologies/systems, immature capabilities, and lack of experienced talent as their greatest obstacles in driving data to insights.

Why it matters to CFOs?
Each quarter, CFO Signals™ tracks the thinking and actions of leading CFOs representing North America’s largest and most influential companies. Since 2010, the survey has provided key insights into the business environment, company priorities and expectations, finance priorities and CFOs’ priorities. Participating CFOs represent diversified, large companies, with 78% of respondents reporting revenue greater than $1 billion. Slightly less than one-quarter (22%) are from companies with greater than $10 billion in annual revenue.

Economic outlook
CFOs’ sentiment toward current conditions rose across the five economic regions covered in the CFO Signals survey, except South America. For North America, 40% of CFOs rated the current economy as good or very good, up from 35% in 4Q22. More than half (54%) of CFOs expect conditions in North America to improve in a year, up measurably from 29% last quarter.

CFOs’ economic outlook also improved for the other four regions. Five percent of CFOs view the economy of Europe as good or very good now, an increase from 2% in 4Q22. Nearly a third (32%) of CFOs anticipate better conditions in a year, compared to 9% in 4Q22. Similarly, 6% of CFOs view the current economic conditions in China favorably, and 41% anticipate better conditions in a year. The percentage of CFOs who view the current economy of Asia, excluding China, favorably rose to 22% from last quarter’s 15%, and 32% of CFOs expect conditions to improve in a year. While CFOs’ sentiment toward current condition in South America declined slightly, it improved for the future outlook, to 17% from 8% last quarter.

Own company optimism and risk
The percentage of CFOs feeling more optimistic for their companies’ financial prospects rose to 32% from 20% in the prior quarter. This figure is the highest it has been since the 2Q22 survey. The proportion of CFOs saying now is a good time to take greater risks jumped to 40% from 4Q22’s 29%.

Inflation and geopolitics/political instability stood out for the second consecutive quarter as CFOs’ most pressing external risks. Talent retention, along with talent availability and hiring talent, once again led their internal list of worries, followed by prioritization and execution.

Key operating metrics
CFOs raised their year-over-year growth expectations for revenue, earnings, capital investment and domestic hiring. Growth expectations for dividends and domestic wages/salaries fell this quarter. Revenue growth increased to 4.4% from 4.2%, earnings growth rose to 5.4% from 2.9%, capital investment growth expectations climbed to 5.7% from 4%, and expectations for domestic hiring growth increased slightly to 2.3% from 2.1% last quarter. CFOs lowered their expectations for domestic wages/salary growth for the second consecutive quarter to 4.3% from 4.6%, and growth expectations for dividends fell to 2.4% from 3.1%.

Read More: VMware Selects Renewtrak For Global Customer Retention And Growth

Recession planning and inflation expectations
The vast majority (93%) of surveyed CFOs indicated that their finance organizations are focused on planning for a mild recession. Fifty-five percent of surveyed CFOs indicated they are satisfied with their companies’ decision-making to prepare for a downturn or recession. More than half (53%) also reported satisfaction with their companies’ decision-making for a recovery/rebound.

CFOs who think there will be an economic recovery or rebound are taking action to prepare. The top three actions CFOs reported include: investing in growth, sales, customers and new markets; controlling costs/increasing operational efficiency; and building inventory/production capacity to meet demand.

Regarding inflation, nearly two-thirds (65%) of CFOs expect inflation in the U.S. to range between 4% and 6% by the end of 2023, indicating continued concern over inflation’s persistence.

Transforming data into insights
Businesses often expect their finance organizations to provide deeper and timelier insights from data, but there can be challenges. In this quarter’s CFO Signals survey, the three greatest challenges CFOs shared in turning data into insights are: inadequate technologies/systems; immature capabilities to translate data into insights; and lack of experienced talent to analyze data and generate insights from it.

To improve their companies’ decision-making in planning for the remainder of 2023 and 2024, CFOs most frequently suggested implementing digital technologies, artificial intelligence (AI), automation, improving forecasting, scenario planning and consistency in measuring key performance indicators (KPIs). To improve their organizations’ ability to drive data to insights, CFOs pointed to investing in new systems & automation/upgrading existing systems and implementing talent/organizational changes.

More than half (52%) of CFOs surveyed said their companies do not have a Chief Data Officer (CDO) or equivalent. Of the CFOs whose companies do have a CDO or equivalent, 33% say that position sits within the IT function and 10% indicated it resides within finance. Additionally, organizations with a CDO or equivalent appear not to be taking full advantage of the resource, as only slightly more than half (56%) of CFOs say their finance organization works routinely with the CDO or equivalent in the course of finance’s work.

Assessment of capital markets
The percentage of CFOs indicating that U.S. equities were neither overvalued nor undervalued remained flat for the second consecutive quarter at 50%. The proportion of CFOs saying U.S. equity markets are overvalued increased to 36% from last quarter’s 30%, while the proportion of CFOs considering U.S, equity markets undervalued declined to 14% from 20% in the prior quarter. Just 16% of CFOs see equity financing as less attractive this quarter, down from 25% in 4Q22. The percentage of CFOs considering debt financing attractive remained unchanged at 15%.

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Key quotes
“CFOs are planning for two futures: one where there could be a mild recession and another where the economy recovers. Despite their improved outlook on the economic conditions both now and in a year, uncertainty over inflation could sway their plans one way or another. Deloitte’s first-quarter CFO Signals survey found that most CFOs don’t expect it to fall much further before year-end, which could explain their caution. Regardless of where the economy lands, CFOs say their companies could enhance decision-making for the remainder of the year and 2024 by implementing digital technologies, AI, automation, improving forecasting, scenario planning and consistency in measuring KPIs.”

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Cognizant Engaged by Volkswagen Group Ireland to Transform its Digital Customer Experience

Cognizant to integrate service cloud voice into one single omni-channel platform for enhanced and more personalized agent and customer experience

Cognizant announced that it has been selected by Volkswagen Group Ireland (VWG Ireland), the multinational automotive manufacturer headquartered in Wolfsburg, Germany, to transform VWG Ireland’s digital customer service landscape. Cognizant will re-engineer VWG Ireland’s existing siloed contact center platform into an omni-channel customer experience (CX) platform, based on Salesforce service cloud voice and Amazon Connect.

VWG Ireland needed to unify its legacy contact center functionalities and streamline its customer service to reduce maintenance costs and improve efficiency, while gaining a holistic customer 360-degree view. Due to its siloed customer engagement processes and channels, VWG Ireland was also faced with a lack of customer insight and time-consuming manual customer data aggregation. As part of the agreement, Cognizant will implement a fully digital, cloud-based omni-channel CX platform to modernize customer engagements, as well as provide an easy-to-use, web-based, and unified user interface for the agents combining customer data, context, journeys and interaction channels.

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Cognizant will also provide VWG Ireland with advanced insights into customer journeys and conversations. This is intended to improve reporting, advance business decisions, and drive next best actions to provide a personalized experience to customers and recommend next steps, services or products. In addition, Cognizant will work together with VWG Ireland for continuous improvement, feature enhancements and process innovation of the CX platform. The introduction of the CX platform allows for improved efficiencies for both end users and their supervisors, freeing up time for the provision of an optimized level of service to VWG Ireland’s customers.

“The automotive industry has been transformed from the bottom up over the past decade, not least with the accelerated uptake of electric vehicles. In addition, customer expectations on service levels and how to engage with various organisations has also shifted, accelerated by the necessity of remote access, service provision and support during the pandemic,” said Tom Murphy, CIO, VWG Ireland. “In particular, the car industry has seen a shift in how customers wish to communicate with us. To be able to interact with our customers in a more meaningful and direct manner, we needed a trusted IT partner to help us in our mission to improve our systems and engage with our customer base more efficiently.”

“Cognizant’s mission is to transform OEMs, suppliers, dealers and automotive finance companies into modern enterprises. This program is a first-of-its-kind for Cognizant and Volkswagen, combining powerful CX capabilities of CRM, digital and voice in the cloud. Therefore, we are honoured to have been selected by Volkswagen Group Ireland to support it on its customer journey transformation in meeting the expectations of its customers,” said Rohit Gupta, Managing Director, UK&I, Cognizant. “With our vast experience of more than 15 years in managing and transforming customer contact centres for large global clients, combined with our proven methodologies, processes and expertise in agile lead delivery, we believe we are best placed to help Volkswagen Group Ireland enhance its customers’ experience with the auto maker.”

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Quinnox Recognized by Software AG As Innovation Partner of the Year

Quinnox Logo

Quinnox, a leading platform and services company, is proud to announce its recognition as Innovation Partner of the Yearfor the North American region by Software AG, a leading enterprise technology company, as part of its 2022 PartnerConnect Partner Awards.

Quinnox is passionate about fostering a mutually beneficial co-innovative ecosystem with its partners to support its customers. As a Strategic and Premier Software AG partner, and through innovative offerings, Quinnox has delivered impactful solutions to its customers, providing direct business growth and a consistent total experience (TX) for its customers.

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The Software AG PartnerConnect Program aims to empower its partners via self-service enablement so that they deliver the solutions, products, and services their customers need successfully. The jury selected the winners based on their innovative use of Software AG technologies to solve client challenges and improve customer engagement through collaborative efforts.

Jason Johns, SVP, Global Alliances & Channels, Software AG, said, “Partners are the driving force of Software AG’s growth as we connect best-of-breed innovations to help our mutual customers succeed. Quinnox demonstrated an outstanding commitment to helping our mutual customers achieve their transformation goals and tackle these evolving trends head-on. Together, we are stronger, and we’re proud to call Quinnox our premier partner.”

Rekha Raj, President & Country Manager, Quinnox, added, “We are proud and delighted to receive this prestigious recognition for our outstanding achievements and contributions as Software AG Innovation Partner of the Year. Innovation can no longer stay in the realms of R&D departments. It is business-critical to build ecosystems that identify and nurture ideas. Over the last few years, we have built this culture of collaboration and co-innovation within Quinnox. This award strengthens our belief that innovation must be part of any organization’s DNA to create exceptional business value for forward-thinking enterprises.”

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Creatio Named One of 100 Companies that Matter Most in Knowledge Management for 2023 by KMWorld

The annual award recognizes some of the most important companies in knowledge and information management

Creatio, a global vendor of one platform to automate workflows and CRM with no-code and a maximum degree of freedom, today announces it was named one of the KMWorld 100 companies that matter most in knowledge management and information management for 2023. The recognition is a testament to Creatio’s commitment to providing the most advanced solution that fosters efficient cross-departmental collaboration and boosts employee and customer engagement in turn.

“The increasing power of augmented and artificial intelligence, machine learning, natural language processing, semantic layering, knowledge graphs, cloud computing, chatbots, text analytics, and more has revolutionized many aspects of KM,” said Tom Hogan, Group Publisher, KMWorld. “Putting together the list of 100 companies that matter in KM causes us to look at companies with pioneering solutions. We applaud innovation, agility, and a focus on the customer. We are excited about the future.”

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The annual list recognizes organizations that ensure a timely flow of targeted information and includes companies focused on areas such as analytics, collaboration, content management and services, customer and employee experience, workflow, and document management.

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Creatio offerings include a no-code platform (Studio Creatio), CRM applications (marketing, sales and service), industry workflows for 20 verticals and marketplace add-ons. Creatio helps customers digitize workflows, enhance customer and employee experiences, and boost the efficiency of commercial and operational teams. The company is recognized as a Leader and Strong Performer in multiple Gartner and Forrester reports. Creatio products receive raving end-user reviews on peer-to-peer portals.

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