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Salesfloor Wins “Best Breakthrough Technology Solution”

Mobile Clienteling & Virtual Selling for Store Associates | Salesfloor 2021

Vendors in Partnership has named Salesfloor as winner of the “Best Breakthrough Technology Solution” for Maestro, their AI platform that has driven a 21% lift in top line sales for retailers

Salesfloor, the industry-leading customer engagement platform that combines immersive virtual shopping, clienteling, and conversational AI has won the VIP Award for “Best Breakthrough Technology Solution“, for its platform Maestro, an AI-powered virtual advisor that provides an engaging online sales experience with the best recommendations for shoppers, driven by their input.

The VIP Awards is a way for retailers to celebrate the drivers of the retail ecosystem and formally support, influence and recognize their vendor partners. The Best Breakthrough Technology Solution category celebrates cutting edge technologies that have transitioned from unfamiliar entities into targeted solutions with clear goals and expectations, such as AI.

“It’s an honor to be named a winner for this special category. This is a testament to our continued innovation in combining the human touch with the power of AI,” said Oscar Sachs, CEO of Salesfloor. “In today’s retail environment, it’s important to meet the customer where they’re at, which entails an omnichannel platform with AI-assisted selling capabilities. We can’t wait to see our customers’ continued success as Maestro evolves in the coming years.”

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Salesfloor was also named a finalist for the “Best Unified Customer Experience” category for its customer engagement platform for retail associates and ecommerce. The solution has gained worldwide recognition and is used by some of the world’s largest retailers globally.

Salesfloor’s Maestro ultimately guides shoppers through an intelligent conversational chat to learn about their needs, and provide the right recommendation the first time––every time. Maestro is unique due to the proprietary AI technology that tags the product catalog to build the conversation and match the right product benefits with the customer’s needs. Maestro is so hyper-personalized and customized, retailers typically “name” their AI program based on a human persona. We’ve found this personalization leads to additional ROI, such as:

  • 21% Lift in top line sales
  • 2.4X Increase in conversion rate
  • 35% AOV lift

Salesfloor is currently the only platform on the market that unifies virtual shopping, clienteling, and AI-assisted selling — promising more conversations and recommendations, more sales and loyalty. To learn more about Salesfloor Maestro, please read “Your Complete Guide to Conversational AI for Retail.”

The VIP Awards are given annually to recognize achievements in revolutionary customer experiences within the retail industry.

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Wheel Welcomes Vincent Balsamo as Chief Revenue Officer

Wheel raises $150 million using Wheel.com - Domain Name Wire | Domain Name News

Former Salesforce executive brings decades of experience leading commercial and revenue teams at high-growth technology and healthcare companies

Wheel, the health tech company powering the next generation of healthcare, announced the addition of Vincent Balsamo as Chief Revenue Officer.

Balsamo joins Wheel following its acquisition of GoodRx Care’s backend virtual care technology and as the company continues its expansion into new markets, including retailers and urgent care centers. He will be a key leader in driving Wheel’s go-to-market strategy across the company’s current and future markets and be responsible for revenue performance.

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“Vince is a mission-driven leader with a passion for reimagining care delivery and a strong track record of helping companies scale and deliver measurable outcomes,” said Michelle Davey, CEO and co-founder of Wheel. “Vince’s expertise will be critical as we continue to expand into new markets and power high quality virtual-first care on behalf of even more enterprises.”

With over 25 years of experience in tech and healthcare, Balsamo has built and led high-performing commercial and revenue teams at both global Fortune 100 companies and early stage start-ups. Most recently, he served as Executive Vice President of Global Enterprise Sales at AliveCor where he developed an enterprise sales methodology focused on driving business growth across health plan, health system, biopharma and employer clients. Previously, he served as a Vice President of Sales for Salesforce Marketing Cloud, where he led the company’s health plan marketing cloud sales go-to-market-strategy.

“What attracted me to Wheel was the company’s ability to enable access to care at scale through its white labeled technology and nationwide clinician network,” said Vince Balsamo, Chief Revenue Officer at Wheel. “By starting more care online, healthcare organizations can bring their services to even more patients – at any time, from anywhere, and on their own terms.”

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PayEm Announces $220M in Equity and Credit Financing for its Spend and Procurement Management Platform

PayEm: The Global Spend and Procurement Platform

The company also adds Steve Sovik as CRO; Dorit Bruner as CFO; Gilad Bojack as VP of Product and names Greg Tennyson to advisory board

PayEm, the leading platform for spend and procurement management announced $220 million in equity and credit financing from Viola Credit, Mitsubishi Financial Group, Collaborative Fund and others to fuel its growth.

“This is a significant milestone in the company’s growth. Our new warehouse credit facility allows us to scale our credit cards operation and support larger customers with our fast-growing payments platform. In addition, the new equity funding will enable us to continue building our platform,” said Itamar Jobani, CEO, PayEm. “With the current macroeconomic conditions, it’s never been more important for companies to have an efficient and clear lens into their financial health. We’re pleased to be that single source of truth for them as they may navigate turbulent times and supply chain issues, and simply need to do more with less.”

PayEm is a leader in the procurement and spend management space for the mid-market. PayEm, an “all-in-one” platform offers smart procurement solutions, AP automation, expanse reimbursement and smart credit cards. PayEm focuses on mid market companies that are struggling to balance between improving their financial oversight while enabling employees to do their work easier and faster, providing them the tools to request and execute their spend. PayEm is helping those companies by offering easy to use procurement workflows combined with world class payments and spend management capabilities. PayEm also has unique features such as supporting multi national entities and cross border payments

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The PayEm platform enables finance and procurement teams to drive compliance, help create a culture of accountability, and to drive efficiencies and savings. PayEm today supports customers around the world from its offices in San Francisco and Tel Aviv. Over the last year, PayEm grew its customer base by 300 percent and its revenues by 550 percent.

“With PayEm, we were able to accomplish our goals in nearly half the time. Our management team benefits from much more transparency now. Closing the books is much more efficient, and we don’t need to wait for the end of the month. Any transaction that’s been recorded in PayEm is already in NetSuite,” said Yana Fridman, VP Finance  Vi-Labs, an Enterprise-AI for digital health Vi-Labs that previously had disparate systems for AP, Credit Cards, and Spend Management.

“We’re excited to join PayEm and back its growing payments program as it enters its next phase of growth to rebuild and streamline the procurement and finance processes for the new age economy,” said Ido Vigdor, General Partner at Viola Credit. “We’re seeing an incredible demand by CFOs for Payem’s connected finance and procurement platform, even more so during times like these as it becomes a key enabler to streamline and control financial policies within the organization, while delegating to employees the decisions over their budget.”

We see most businesses, small and large, spending resources to tie point solutions together manually to make things work. This is frustrating for the finance teams and the employees. Spend data can be very effective in improving a business’s efficiency but due to the friction involved, most of it remains latent. PayEm identified the problem and developed the right balance of applications and integrations to provide a connected, modern finance platform. As a financial institution, we want our customers to have access to the best financial technology and will work with the company in delivering that,״ said Mayank Shiromani, Director of Investments, MUFG Innovation Partners, Corporate VC of Mitsubishi UFJ financial group, one of Japan’s largest financial institutions

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Leadership and advisory team additions

The company has also announced three major additions to its leadership team.

Steve Sovik has joined as Chief Revenue Officer. Prior to PayEm, Steve served as Chief Revenue Officer at Tipalti, where he grew sales 3,250% in 3.5 years. Formerly, he was SVP of Global Sales at Coupa, where sales grew 5,000% during his tenure and eventually resulted in a successful IPO.

Dorit Bruner, joins as PayEm’s CFO overseeing PayEm’s finance, legal and accounting with the practice as being a part of senior management finance teams for over 20 years leading large teams through periods of exponential growth, including her tenure at Datorama, where she led the company through their recent acquisition by Salesforce for $850 million.

Gilad Bonjack joins as the company’s VP Product with experience from multiple leading global SaaS companies, such as Hi-bob and Lightsticks.

Also, the Company is announcing today a new addition to its advisory board. Greg Tennyson, former VP and Chief Procurement Officer at Oracle, Salesforce, and most recently at VSP Global, brings procure-to-pay technology experience, best practices, and digital transformation knowledge spanning three decades. Greg has been on the advisory boards of Oracle, Coupa, Aravo Solutions, ScoutRFP (now Workday), and Zip. At PayEm, Greg will work closely with the leadership team to shape the product vision and roadmap and bring much-needed innovation to the procurement space.

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UST and Leapwork Collaborate to Help Companies Reduce Risks During Digital Transformation

UST Global announces new bold brand and dynamic logo, changes name to UST,  CIO News, ET CIO

Market leaders will adopt an intuitive approach to aid businesses as they work to eliminate financial and reputational risks associated with software releases

UST, a leading digital transformation solutions company, has announced a strategic alliance with Leapwork, a visual end-to-end test automation solution. The collaborative effort will empower UST to help its customers increase the scope and productivity of their automated testing processes. Adopting this approach improves the quality levels of products and reduces the operating costs of software development, all while accelerating the transition from siloed testing to unified automation.

UST has over two decades of experience as a leader in the digital transformation industry and its partnership with Leapwork will accelerate UST’s ability to test automation challenges that span across different technologies. Furthermore, combining the insight and expertise of both teams will make it possible to bring in business teams at an early stage in the software quality assurance processes, ensuring that all products are designed to the highest possible standard.

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Software quality problems arise for most organizations as part of efforts to meet demand, increase competitiveness or deal with economic uncertainty. As a result of these factors, Leapwork studies have found that up to 40 percent of software is released without proper testing. In addition, building, maintaining and scaling new digital infrastructure or products can be challenging for most companies, regardless of their size or sector. However, If the process is not handled correctly even business continuity can be at risk.

UST and Leapwork are both leaders in the field of quality assurance and their collaborative effort is devoted to identifying the root causes of these problems within organizations and reducing the potential risk to business continuity through a comprehensive business transformation process.

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“The inclusion of Leapwork in our portfolio will further support our ability to reduce development costs, eliminate technical risks, improve product quality, reduce costs and accelerate delivery by reducing time to market. Furthermore, we are now able to formalize the testing process as well as efficiently automate tests, meaning that all these changes will occur quite rapidly,” said Santiago Martinez, Head of QE & Testing Spain and Latin America, UST.

“The UST and Leapwork Partnership allows us to support more customers in their digital transformation journeys by enabling them to build, maintain and scale test automation; decreasing risk and improving time to value. UST helps the world’s best organizations succeed through digital transformation and a wealth of industry expertise. With the addition of Leapwork’s multi-platform Test Automation suite, this partnership brings out the best of both partners for the benefit of our customers,” said Luke Von Schreiber, Vice President of Global Alliances and Channel Sales, Leapwork.

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Ionia Partners with Bits of Stock to Power Next Generation of Loyalty Programs

Ionia Partners with Bits of Stock to Power Next Generation of Loyalty  Programs

Ionia’s robust payments & loyalty toolkit will now include Stock Rewards powered by the Bits of Stock Growth Rewards API

Ionia, Inc., a leading payments and rewards platform, and Bits of Stock, the platform that powers Stock Rewards & loyalty programs, have announced a partnership to give Ionia clients even more ways to deepen relationships with their customers.

The partnership expands Ionia’s already robust capabilities, now enabling clients to reward their customers in fractional shares of stock.

“We are excited to partner with Bits of Stock to give our clients the ability to offer their customers unique and valuable rewards,” said Marshall Greenwald, CEO of Ionia. “Bits has proven Stock Rewards to be a powerful revenue driver and we’re excited to share their technology with our clients.”

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“A recent study from NYU Stern found issuing Stock Rewards drove a 51% increase in customer spending.”

A recent study from NYU Stern, in partnership with Bits of Stock, found issuing Stock Rewards drove a 51% increase in customer spending and more than 16x ROI.

“We believe that this partnership will change the way businesses think about customer rewards,” said Arash Asady, CEO of Bits of Stock. “Ionia provides powerful loyalty & payment tools that reach millions of end users, and we’re thrilled to collaborate to move the industry forward.”

Through the partnership, Ionia clients will have access to Bits of Stock’s technology and brokerage services to easily integrate Stock Rewards into their existing loyalty programs. The partnership will allow businesses across verticals to offer their customers the opportunity to get rewarded in assets that help them build wealth.

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Pax8 Names Co-Founder Klaus Dimmler Chief Science Officer

Pax8, the leading cloud commerce marketplace, today announced Klaus Dimmler has been named Chief Science Officer (CSO), a newly created position to drive innovation and data intelligence focused on transforming the future of the business. As CSO, Dimmler will be responsible for developing a unified Artificial Intelligence (AI) and Machine Learning (ML) strategy to unlock new data insights, achieve business outcomes through delivering integrated cloud solutions, automating processes, and driving efficiencies for partners and vendors. Dimmler will continue to report to John Street, Chief Executive Officer, in his new role.

Dimmler has more than 40 years of experience working with and founding technology companies. His impressive resume includes semiconductor processing and circuit design careers for organizations like AT&T, Bell Laboratories, and Motorola. His entrepreneurial ambitions included pioneering work for Lattice Semiconductor, Inmos, Cypress Semiconductor, Ramtron, and Simtek. In the last 25 years, Klaus has founded several start-up companies with disciplines ranging from the Internet to semiconductors and currently holds 33 patents for his various inventions.

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“We introduced the Chief Science Officer position at Pax8 because of where we see the industry going, and the need for business strategies that harness the power of AI and data insights,” said Street. “Klaus is the perfect fit to help us create a strategy on how we transform and unlock new opportunities using data and AI to revolutionize the ecosystem. He is a proven scientist in his intelligence and intellectual capacity. As we plan for the future of our federated marketplace, the role of CSO will enable us to take our business to the next level.”

As a co-founder at Pax8, Dimmler helped lead the company to success with his vision for technical strategy between the present and the future. He was one of the leading forces in building the concept of Pax8’s world-class cloud marketplace from the ground up. His new role as CSO will embark on emerging technologies to shape the company’s future.

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“Artificial intelligence isn’t just for large companies,” said Dimmler. “Data that is captured through our marketplace can provide the fuel for efficiency, productivity, growth, and profitability for our partners, their SMB end-customers, and vendors. Data-driven decision-making will be the catalyst for our growth and success. What excites me the most about my new role is the opportunity to position Pax8 as the thought leader in the ecosystem, sharing how an AI-powered machine is optimally applied to marketplaces.”

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VSoft Names Steve Thomas as Vice President of Sales to Support Company’s Continued Growth

VSoft Corporation - VSoft Corporation

VSoft expands leadership team to address growing market demand for modern, more flexible digital and core banking technologies

VSoft Corporation, a global leader in providing information and technology solutions for financial institutions, has appointed Steve Thomas as Vice President of Sales to support the company’s continued growth and address the increased demand for modern banking technology among community financial institutions.

“We pride ourselves on providing innovative, flexible digital and core banking technologies, as well as state-of-the-art payment solutions. Steve will play a vital role in showcasing the value our technology delivers. We are proud to have him join the team and look forward to what we accomplish under his leadership.”

With an extensive background in the financial services and fintech industries, Thomas is a valuable addition to VSoft’s leadership team. As VP of Sales, he will play a key role in driving VSoft’s revenue growth while providing long-term value for VSoft’s clients, which include more than 1,000 financial institutions across multiple continents. VSoft offers core, payments, and digital banking solutions for the financial services industry. Thomas brings more than 30 years of financial services experience to VSoft.

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“Steve has an impressive track record of leading successful sales teams at several organizations within the financial services industry and has consistently made a positive impact on revenue growth while deepening relationships with customers,” said Murthy Veeraghanta, chairman and CEO of VSoft. “We pride ourselves on providing innovative, flexible digital and core banking technologies, as well as state-of-the-art payment solutions. Steve will play a vital role in showcasing the value our technology delivers. We are proud to have him join the team and look forward to what we accomplish under his leadership.”

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“Since being founded in 1996, VSoft has established a reputation for providing world-class technology solutions for financial institutions globally and I’m proud to join this renowned organization,” said Steve Thomas, Vice President of Sales at VSoft. “VSoft’s thoughtfully designed digital and core banking solutions not only reduce costs and generate operational efficiencies; they are also designed to help community financial institutions of all sizes adapt and compete in a digital-first world. I look forward to support VSoft’s continued growth and further driving adoption of the company’s innovative solutions.”

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Foxit Adds PDF to Microsoft Office File Conversion to its SDK Platform

New Addition Will Allow Developers to Quickly, Efficiently and Cost Effectively Leverage Standalone PDF to MS Office Conversion

Foxit, a leading provider of innovative PDF and eSignature products and services, helping knowledge workers to increase their productivity and do more with documents, today announced the launch of Foxit PDF Conversion SDK, a flexible high-performance library to convert PDF files to MS Office Suite files (.docx, .xlsx, .pptx). Foxit’s PDF Conversion SDK is a fully independent library built on Foxit’s own core technology with no third-party software involved. The SDK conversion module is aimed at helping software developers in any industry to convert PDF to MS Office with a consistent rendering experience.

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“Foxit’s PDF SDK is constantly growing and adapting to make sure we are providing developers with the best tools as their requirements and projects evolve,” said Frank Kettenstock, Chief Marketing Officer at Foxit. “Our seamless and dependable solution works with PDF files across all standards and is trusted by some of the biggest names in all major industries, including banking, engineering, insurance, document management, compliance and healthcare. We understand how crucial PDF to MS Office conversion is for our users and we are extremely excited to add this to our already robust solution set.”

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The product will initially ship with Windows and Web offering multiple libraries including C/C++, Java, .NET, .NET Core, Node.js, and Python and includes some of the most advanced technology in the PDF industry. The new addition to the SDK solution will take PDF conversion workflows to the next level for customers. Some of the capabilities of Foxit’s PDF Conversion SDK include:

  • In-house technology with a consistent rendering experience
  • Excellent support and maintenance
  • Extremely competitive pricing
  • Availability on more popular platforms in future

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Edify Adds Trish Stone to Executive Roster as VP of Sales Strategy Operations

Stone to lead company’s sales operations and strategy efforts – from the prospect phase to customer success.

Edify Labs, the customer experience software company that makes business communications feel more like personal ones, announced the appointment of its new Vice President of Sales Strategy and Operations, Trish Stone. Stone will lead all of the company’s sales operations and strategy efforts – from the prospect phase to customer success.

Stone brings a proven ability to successfully build and manage complex sales processes, technologies, initiatives, programs and teams to Edify. She joins the company after roles as Vice President of Sales Enablement & Strategy at Kore.ai and as Director of Sales Enablement at Twilio. Prior to this, she held several global business development and sales leadership roles at Alvaria, previously Aspect Software.

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“I’ve been in the contact center and AI technology space for over 25 years and couldn’t be more excited to join a company that is changing the way customers interact with brands, and the way employees interact with each other. This type of innovation is long overdue and Edify is just getting started,” said Stone. “I look forward to building the programs and mechanisms that will help our organization scale and improve operational effectiveness. This will ultimately yield happier employees, customers, and partners.

“Trish has an infectious and positive attitude, as well as decades of technology experience with a focus on AI and customer experience – making her an ideal fit for Edify,” said Cameron Weeks, co-founder and CEO of Edify. “I have no doubt Trish will expand on what we have already built and ensure we continue to deliver the best to our customers.”

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PagerDuty Appoints Jeremy Kmet Senior Vice President of Global Field Operations

-Reaffirms Q4 and Fiscal Year 2023 Financial Guidance

-Advances Global Scaling Initiative to Drive Continued Operating Margin Improvement

PagerDuty, Inc., a leader in digital operations management, announced Jeremy Kmet, Senior Vice President, North America Sales and Customer Acquisition, is being appointed Senior Vice President of Global Field Operations, reporting into Chair and CEO Jennifer Tejada, effective February 1, 2023. Dave Justice, Chief Revenue Officer, is leaving the company to pursue other opportunities after the financial year end.

Kmet, who joined the company in 2017, is credited with designing and scaling the land-and-expand motion underpinning PagerDuty’s efficient enterprise and mid-market growth, and setting the company’s performance pace. In Kmet’s expanded role, his leadership will extend beyond the Americas, which represents approximately 75% of annual recurring revenue, to include EMEA and APJ.

“Jeremy is a capable global leader with a track record of success. As we progress towards our goal of operating as a Rule of 40 company, I am confident in his ability to lead our GTM teams through our next phase of efficient growth,” said Tejada. “Jeremy is well respected by our customers, partners and employees, has deep product and domain expertise, and has demonstrated his ability to scale our unique go-to market model effectively and profitably.”

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“I would like to thank Dave for his partnership and many contributions to the company and our customers. He will ensure a seamless transition through the end of the financial year, and we wish him well in his next endeavor.”

As part of the company’s ongoing efforts to drive efficient growth and expand operating margins, PagerDuty is advancing global scaling initiatives designed to increase PagerDuty’s capacity, growing quota carrying and engineering headcount, while improving its cost structure. The changes include reallocating certain roles and realigning teams to continue to improve operational resiliency and agility, and rationalizing the company’s real estate footprint. The immediate impact is a 7% reduction in headcount in the near term, as some roles are eliminated and new roles created in cost-effective, high-talent geographies over time.

Tejada stated, “We are committed to continuing to grow PagerDuty’s revenue more than 20% year-over-year even in an uncertain economic environment. At the same time, we remain committed to continue the trend of significantly improving our operating margin, at least at the same level of improvement as FY23, balancing growth and profitability. These planned changes are designed to reinforce our go-to-market execution, improve operating margins, and enable us to continue to operate from a position of strength. While any action that impacts our employees is difficult, we are confident this is the right path forward for our company over the long term. I want to thank all of our departing employees for their hard work, significant contributions, and commitment to our customers.”

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Financial Outlook – Fourth Quarter and Fiscal Year 2023

For the fourth quarter of fiscal 2023, PagerDuty reaffirms:

  • Total revenue of $98.0 million – $100.0 million, representing a growth rate of 25% – 27% year over year
  • Non-GAAP net income per diluted share attributable to PagerDuty, Inc. of $0.02 – $0.03 assuming approximately 102 million diluted shares

For the full fiscal year 2023, PagerDuty reaffirms:

  • Total revenue of $368.0 million – $370.0 million, representing a growth rate of 31% – 31% year over year
  • Non-GAAP net loss per share attributable to PagerDuty, Inc. of $0.01 – $0.00 assuming approximately 90 million basic shares and 101 million diluted shares.

PagerDuty has not reconciled its expectations as to non-GAAP net income (loss) per share attributable to PagerDuty to GAAP net loss per share attributable to PagerDuty because certain items are out of its control or cannot be reasonably predicted. Accordingly, a reconciliation for forward-looking non-GAAP net income (loss) per share attributable to PagerDuty is not available without unreasonable effort.

In connection with the reallocation of roles, realigning teams and rationalization of real estate, PagerDuty expects to incur approximately $19.0 million to $23.0 million in charges, of which approximately $5.0 million to $7.0 million is expected to be incurred in the fourth quarter fiscal 2023 and $14.0 million to $16.0 million is expected to be incurred by the end of fiscal 2024.

The above information is preliminary and subject to the completion of year-end financial reporting processes and review. PagerDuty expects to release final fourth quarter and fiscal 2023 financial results in more detail and host a conference call in conjunction with the quarterly earnings release in March 2023.

These statements are forward-looking and actual results may differ materially. Please refer to the Forward-Looking Statements section below for information on the factors that could cause our actual results to differ materially from these forward-looking statements.

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