Page 1122 – SalesTech Star

Datamatics Inaugurates a Digital-Enabled Omni-Channel Customer Support Centre in the Philippines.

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January 30, 2023

Datamatics Inaugurates a Digital-Enabled Omni-Channel Customer Support Centre in the Philippines.

Datamatics, a global Digital Technologies, Operations, and Experience Management Company, inaugurated their new omni-channel customer support centre at Pasig City, Manila, Philippines. The facility was inaugurated by the Indian Ambassador to the Philippines – H. E. Mr. Shambhu Kumaran. The inauguration event was also graced by the presence of industry leaders including Mr. Mitch Locsin, President at CCAP (Contact Centre Association of the Philippines); Ms. Celeste Ilagan, Chief Policy & Regulatory Officer at IBPAP (IT & Business Process Association of the Philippines) and Ms. Roseann Miller, CEO at TCC.

On the occasion, H.E. Mr. Shambhu Kumaran mentioned in his speech, “The IT & BPO story between India and the Philippines is one that mutually reinforces each other. This ‘Connected Growth’ story over the past 2 decades is a partnership of great trust and confidence. Both countries have a positive relationship that unites people, technology and culture. I would like to congratulate Datamatics on this new spurt of growth.”

“The partnership between India and the Philippines joins both countries in a growth story. Datamatics is a success story in the Philippines. We at CCAP are glad to be associated with Datamatics and help in any way we can with people initiatives, real estate, teleco, infrastructure etc.”

Rahul Kanodia, Vice Chairman and CEO, Datamatics said, “Datamatics has experienced healthy growth and Digital Experiences business that has been a shining star in our journey. We started our operations in The Philippines 4 years back and that has played a strategic role in our joint growth story. I am happy to launch the new facility which will deliver superior customer experience to our global clients. Our innovative IP products, future-fit technology solutions, deep-in-digital expertise combined with customer centricity of the Philippines’ BPO industry, places us in a strong position to drive digital transformation for companies and growth in the Philippines.”

Datamatics has a global presence across 6 Countries and Global Delivery centres in 4 Regions. This expansion further enables Datamatics to accelerate its growth in the Customer Management Solutions space. Datamatics continues its focus and investments in the Philippines with the objective to enhance technology & digital initiatives in the country. Furthermore, the company continues its investment in people by bringing in more opportunities and leveraging the talent pool in the Philippines. Datamatics enables enterprises to go ‘Deep in Digital’ to boost their productivity, customer experience and competitive advantage. Technology coupled with the ‘Filipino Way’ of Empathy, Commitment, Sensitivity and Hospitality will help provide a competitive edge to its global clients.

Mr. Mitch Locsin, Chairman at CCAP said, “The partnership between India and the Philippines joins both countries in a growth story. Datamatics is a success story in the Philippines. We at CCAP are glad to be associated with Datamatics and help in any way we can with people initiatives, real estate, teleco, infrastructure etc.”

Ms. Celeste Ilagan, SVP at IBPAP said, “This partnership signals the continued growth for Datamatics and the IT/ BPM Industry. We are an industry that significantly contributes to the development of this country and places Philippines on the world map for professional services. There is much to be proud of. On behalf of the association of IBPAP, I would like to congratulate Datamatics.”

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Descartes’ Study Reveals 65% of Companies Plan to Accelerate Supply Chain and Logistics Innovation Investment

STS News Desk

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January 30, 2023

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Descartes’ Study Reveals 65% of Companies Plan to Accelerate Supply Chain and Logistics Innovation Investment

Descartes Systems Group, the global leader in uniting logistics-intensive businesses in commerce, released findings from its study Supply Chain and Logistics Innovation Accelerates, but Has Long Way to Go, which examined how technology innovation is changing supply chain and logistics operations and executives’ plans for continued investment. The report found that 59% of companies surveyed accelerated the pace of innovation investment and deployment over the last two years. Moreover, 65% plan to increase their technology spending over the next two years; however, 87% indicated they still face internal inhibitors to supply chain and logistics innovation.

The study of 1,000 supply chain and logistics decision-makers across nine European countries, Canada and the United States provides supply chain and logistics organizations with critical insights into the importance of innovation and differences in the strategies, tactics and technology decisions of top financial performers and those companies whose senior management thought innovation was very important.

“The recent past has highlighted that supply chain performance can make or break companies and the need to innovate supply chain and logistics operations has moved to the forefront of many C-suite agendas,” said Chris Jones, EVP, Industry and Services at Descartes. “The study shows that, while efforts in supply chain and logistics innovation are accelerating, many companies are relatively early in their innovation journey in areas such as digitization and especially in the use of advanced computing technologies such as machine learning.”

The study analyzes the connection between innovation and business success, the drivers of supply chain and logistics innovation, the expected benefits of innovation to companies, and the obstacles inhibiting the pace of innovation and innovation investment. The study also examines where supply chain and logistics innovation is considered to be the strongest and the weakest, the degree to which key supply chain and logistics innovative technologies are deployed and innovation focus areas today and in the future. Lastly, it provides insight into how the importance of supply chain and logistics innovation changes on a geodemographic basis.

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SIOS Technology Named Finalist in 2023 Stevie Awards for Sales & Customer Service

STS News Desk

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January 30, 2023

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SIOS Technology Named Finalist in 2023 Stevie Awards for Sales & Customer Service

SIOS Technology Customer Success Team Will be a Gold, Silver, or Bronze Stevie Award Winner

SIOS Technology Corp., an industry leader in application high availability (HA) and disaster recovery (DR), today announced the SIOS Technology Customer Success Team was named a Finalist today in the Sales Support Team of the Year – Technology Industries category in the 17th annual Stevie® Awards for Sales & Customer Service, and will ultimately be a Gold, Silver, or Bronze Stevie Award winner in the program.

The awards are presented by the Stevie Awards, which organizes several of the world’s leading business awards shows including the prestigious American Business Awards® and International Business Awards®. The Gold, Silver, and Bronze Stevie placements from among the Finalists will be revealed during a gala banquet on Friday, March 3 at Caesars Palace in Las Vegas, Nevada. More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 49 nations and territories, were evaluated in this year’s competition. Finalists were determined by the average scores of more than 170 professionals worldwide, working in seven specialized judging committees.

“Last year, we created a new SIOS Customer Success Team dedicated to ensuring that all SIOS customers have an exceptional experience from their introduction to SIOS through the entire process of becoming a licensed customer,” explained Masahiro Arai, COO, SIOS Technology. “Forming a team comprising both pre-sales solutions architects and customer support experts is unique in our industry. The team’s success is evident in our excellent customer satisfaction ratings and our ongoing customer loyalty.”

“2023 Finalists have every reason to be proud of their achievements and the recognition they’ve received from the Stevie judges,” said Stevie Awards president Maggie Miller. “We invite every Finalist organization to bring their teams together at the March 3 awards banquet in Las Vegas to celebrate their recognition together.”

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Make your Business Smarter with Field Service Technology

Brad Hawkins

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January 30, 2023

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Make your Business Smarter with Field Service Technology

Companies that depend on field service visits have many responsibilities to juggle to ensure effective operations and high earnings. From technician scheduling to inventory management and customer service handling, the manual processes of the past are no longer a fit for this ever-evolving industry. Thankfully, integrated field service management software (FSM) options are equipped with automated offerings and robust business intelligence to take your corporate performance to the next level.

Customize analytics for insightful execution

Today, all-in-one business intelligence software solutions can provide self-service access to preconfigured and ad hoc reporting, collaborative dashboards, and alerts. As businesses expand their reach and product offerings, the management of larger workforces and service capacity will become an increasingly important yet challenging task. Field service software can help organizations improve service operations by tracking operational key performance indicators (KPIs), enhancing forecasting and planning, implementing continuous improvement initiatives, and promoting better decision-making. Integrated FSM can be customized for each business on dashboards that track progress toward specific businesses goals. FSM offers data analytics that enable organizations to unify reporting and map demand to capacity – this information has been shown to increase customer retention by 42% and service profits by 18%.

Operate and report at a higher level

Businesses that leverage field service workers for repairs or installations have the unique responsibility of managing contracted adjusters and scheduling the most qualified workers for each job. They therefore must have access to the appropriate technology to increase the efficiency of job request processing and technician route optimization. Automated dispatch software enables businesses requiring additional service capacity to intelligently manage and assign jobs to a contracted workforce. Dispatch solutions streamline service workflows and scale operations as demand changes, automatically assigning jobs to employed, third-party or blended workforces based on criteria-based scheduling. AI-enabled schedule optimization dynamically creates schedules, reduces the cost of schedule gaps, downtime or overtime, and improves field technician efficiency, productivity, and utilization. Field service technology provides universal visibility of operations performance, allowing managers to view operating margins, schedule and service costs to ensure their team is functioning at the highest level for business success.

Read More: SalesTechStar Interview with Reed McGinley-Stempel, CEO at Stytch

Automate for exceptional service

Customer is king and the future of the service industry depends on a company’s ability to provide more self-service offerings and real-time updates to customers when they inquire. For example, Safeware is a unique insurance and warranty protection solutions company for consumer products. With a strong focus on providing exceptional customer service, Safeware has chosen to implement field service management software to improve the service experience and enable its field teams to deliver the best branded service experience possible. According to their Vice President of Solution Center Operations, Laurel Cipiti, an intelligent business platform has revolutionized their customer experience.

“Meeting the customer where they are is of critical importance Through our software, we provide both consumers and our service centers with the digital tools they need to enable a seamless end to end customer experience with on-demand 24/7 access and proactive communication capabilities. The platform has assisted in providing a first call resolution to our customers, which has improved customer satisfaction and our overall operations.”

According to Cipiti, the future of the customer experience relies on structures that place the customer in control and provides them with an opportunity to help themselves. Whether it be self-diagnosis, booking a call, collection or a repair via a customer portal, field service software’s automated reporting and analytical functions can enable intercommunication between systems behind the scenes, consistently updating content for stellar information management.

This increased visibility enables field service organizations to share previously isolated information across multiple departments, which improves communications and the overall customer experience. By leveraging the automated capabilities of field service software, managers can contact customers at the right place and time with the most up-to-date information possible for an exceptional service experience that will improve retention and sales.

Nuvias UK, an Infinigate Group Company, Partners with Pentera to Enhance its Cybersecurity Portfolio

STS News Desk

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January 30, 2023

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Nuvias UK, an Infinigate Group Company, Partners with Pentera to Enhance its Cybersecurity Portfolio

Pentera’s security validation platform enables Nuvias’ customers to identify and mitigate their true cybersecurity risk

Nuvias UK, an Infinigate Group company, announced a partnership with Pentera, the category leader for Automated Security Validation, to become the company’s distribution partner across the UK. Nuvias will deliver Pentera’s platform across the enterprise market in the UK to support the growing need for automated security validation solutions.

Nuvias UK delivers a broad range of innovative cybersecurity services and solutions designed to enable customer success and accelerate partner and vendor growth. Its provision of leading-edge IT products and logistics management is supported by true value-added professional and business services.

“Working with an innovator like Pentera to identify and mitigate critical cybersecurity gaps is an exciting prospect. We value their real-world approach to security validation and look forward to adding this automated technology to our cybersecurity portfolio,” said Justin Griffiths, MD Infinigate UKI. “Building on the existing partnership with Cloud Distribution, part of the Infinigate Group, we are bringing this highly-demanded cybersecurity offering to a wide mix of partners, including SIs and SPs,” he added.

Pentera enables users to dramatically improve security readiness and ability to defend against cyber threats. Pentera emulates the real-world adversary techniques across the entire IT attack surface. The platform continuously challenges existing cybersecurity controls to provide security teams with an actionable roadmap to reduce their security exposure. Pentera provides an agentless, rapid-deployment approach that enables security teams to maintain confidence in their cyber resilience despite an ever expanding threat landscape.

Nuvias UK will support Pentera’s expansion in the UK with its pre and post-sales expertise, technical support, industry-leading training programme, full demonstration and proof of concept facilities and in-house marketing support.

“Nuvias UK is the logical choice to expand our channel reach, extending our audience across the enterprise segment,” said Steve Smith, AVP Sales UK&I at Pentera. “Our channel-centric approach is a winning strategy in the UK. The partnership with Nuvias, an Infinigate Group company, offers the value-added services and market intelligence tools to help identify the best opportunities for growth. We look forward to further developing our partnership.”

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SalesTechStar’s Sales Technology Highlights of The Week: Featuring Vertana, G2, Outreach, Salesforce and more!

STS Staff Writer

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January 30, 2023

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SalesTechStar’s Sales Technology Highlights of The Week: Featuring Vertana, G2, Outreach, Salesforce and more!

What makes for effective subject lines in sales? And how can sales leaders get their sales reps to expedite the sales process? Find out more from this weekly salestech highlight:

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SalesTech Quote-of-the-Week!

Rule #1 for CROs today is building teams with whom you love working and winning. The people component always has been crucial, but the last few years have shone a brighter spotlight on the importance of workplace engagement for all employees, from frontline workers to sales teams. With this new reality, CROs today should emphasize people and professional growth as they do on pure sales numbers, with the understanding that success in the former will generate the latter.

–Steve Terp, Chief Revenue Officer at Appspace

Top SalesTech News of the Week: 23^rd Jan to 27th Jan

SalesTech QnA with the Expert

According to the annual Bad Bot Report, only 62.1 percent of web traffic is generated by actual humans—the rest is bots. These bots steal credit card numbers, customer login details, and personally identifiable information (PII) and commit automated fraud attacks. To combat this traffic, ecommerce companies have been relying on the use of CAPTCHAs to distinguish between humans and bots. However, traditional CAPTCHAs cause a lot of friction that can reduce conversions significantly. –Reed McGinley-Stempel, CEO at Stytch

Missed The Latest Episode of The SalesStar Podcast? Have a quick listen here!

Episode 150: The Future of Customer Success with Allison Tiscornia, Chief Customer Officer at ChurnZero

Episode 149: Sales Practices and Tips For Recessionary Times with Ed Hill, SVP – EMEA at Bazaarvoice

Episode 148: Core Sales Strategy Best Practices with Stephanie Vandenberg, GM and SVP Revenue & Growth at Verve Group

32 Executives Recognized By APPEALIE with Software Leadership Award – 2022 SaaS Leader Awards Announced

STS News Desk

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January 30, 2023

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32 Executives Recognized By APPEALIE with Software Leadership Award – 2022 SaaS Leader Awards Announced

APPEALIE has announced the thirty-two winners of the 2022 SaaS Leader Awards, a software leadership award honoring the cloud’s top marketing and customer success executives.

“The raving nominations and demonstrated achievements our 2022 honorees received reflect the high standard of excellence in SaaS today.”

Driven by a record number – up 95% versus 2021 – of peer/employee nominations, the 2022 SaaS Leader Award Winners were selected based on their track record of achieving goals, leadership skills, and ability to attract and retain talent.

Consistent with APPEALIE’s software awards methodology, Employee Net Promoter Score (eNPS)-like data points were incorporated along with each executive’s specific accomplishments.

The award process featured two categories:

SAAS CUSTOMER SUCCESS LEADER AWARD WINNERS

Dutta Satadip — ActiveCampaign
Maayan Arbili — Aqua Security
Tiffany Timmermann — Canopy
Kristi Faltorusso — ClientSuccess
Lauren Dill — Ellevation Education
Angela Najab — Envisio Solutions
Ariel Benzakein — Flosum
Cassie Williams — FORM formely GoSpotCheck
Kellie Capote — Gainsight
Malgorzata Mikulska — GetResponse
Joshua LaMarche — Gong
Kim Riedell — impact.com
Scott Thomas — Integrate
Jessica Green — Lever
Tarik Hart — Movable Ink
Tydus Mana — Passport Inc.
Mike Lee — PublicInput
Kelly Wilson — Threekit
Grant Freeman — Thryv
Wayne McCulloch — WalkMe

SELECTED SAAS CUSTOMER SUCCESS LEADER AWARD PERSPECTIVES

“I am honored to receive APPEALIE’s SaaS leader award and am grateful to be recognized for the immense care ActiveCampaign provides our customers,” said Dutta Satadip, Chief Customer Officer at ActiveCampaign. “My team works hard every single day to bring SMBs the best technology on the market for growing their businesses. For our accomplishments to be acknowledged is a testament to our product, employees and our amazing customers.”

“It’s great to be recognized as a Customer Success leader, but I’m more honored to appear beside some of the most respected names in SaaS. It’s important, now more than ever, for all of us to lead with empathy, focus on our customers, and retain the talent that’s the engine of our business.” – Kellie Capote, Chief Customer Officer at Gainsight

“Working with such passionate teammates and customers over my career has made being a leader of a Customer Success team in SaaS, very rewarding. To then be recognized for an award, caused me to pause and reflect on all those who contributed and I am so thankful for the successes and fun we had in the process. Thank you Appealie for this reflection and recognition.” – Angela Najab, Vice President of Customer Success at Envisio Solutions

“I am humbled to be recognized for my work at Passport. Our clients are the leading force in helping drive innovation and delivering the best possible product and service. Software is a critical component in our mission of assisting cities, and I’m fortunate to work alongside an amazing team to bring that vision to life.” – Tydus Mana, Client Success Executive, Passport Inc.

“I am honored to be selected as an APPEALIE SaaS Customer Success Leader award with the other CS community giants. I don’t take recognition lightly and applaud all leaders worldwide for growing this great community. Thank you to those who nominated me, and thank you to APPEALIE for the recognition. I am truly grateful.” – Mike Lee, Director of Customer Success at PublicInput

“I am incredibly humbled and honored to have been nominated and selected again this year, especially considering all of the other individuals that have been selected. The team at Ellevation is absolutely incredible, and they continue to pave the way for what best-in-class customer success looks like in EdTech. Perhaps most important is that this award is an affirmation that our products and services will continue to reach educators and students and drive impact.” – Lauren Dill, Director of Success & Services at Ellevation Education

“I am humbled and honored to accept this award on behalf of our incredible Customer Support team at Gong. I’m so proud of their hard work to create raving fans each and every day, and proud of this validation that Customer Support teams can serve a strategic and innovative role in driving deeper customer value. Thank you to our customers who entrust us to help them reach their full potential, and thank you to Gong for building a culture where every employee is responsible for customer success.” – Joshua LaMarche, Head of Customer Support at Gong

“I humbly serve alongside a talented and passionate team of professionals who deliver every day on Integrate’s promise to help marketers activate, govern, and measure their marketing campaigns across demand channels. To be recognized among such a great set of my peers is a testament to this work by our team for which I’m extremely proud of being a member. I want to thank those who nominated me and to APPEALIE for the recognition.” – Scott Thomas, Vice President of Customer Success, Integrate

“Aqua’s customers are our most important asset. I am proud to lead the Customer Success team, which is centered around positive customer experience, long-lasting partnerships and mutual growth. The team is devoted to working with our customers, to guide them through their journey, and challenge them to achieve their next level of desired outcomes from Aqua’s Platform. This award is a recognition to our commitment to inspire customer-centricity across the entire company as we scale.” – Maayan Arbili, VP Global Customer Success at Aqua Security

SAAS MARKETING LEADER AWARD WINNERS

Heidi Lorenzen — Accela
Maria Pergolino
Matthew Richards — Aqua Security
Linda Schwaber-Cohen — BrightHire
Susan Ganeshan — Clearwater Analytics
Ashley Deibert — Piano
Michael Freeman — Skilljar
Courtney Cunnane — SmartBear
Nicole Wojno Smith — Tackle.io
Trinity Nguyen — UserGems
Stacey Bright — XOi Technologies
Ryan Dunagan — Ziflow

SELECTED SAAS MARKETING LEADER AWARD PERSPECTIVES

“It’s an honor to be recognized amongst my peers in the SaaS industry, and I’m humbled that my team felt inspired to nominate me for this award. My achievements and successes are fueled every day by the hard working people around me—at XOi, the SaaS world, and in the blue collar industries we serve.” – Stacey Bright, Vice President of Marketing at XOi Technologies

“I’m incredibly grateful for this recognition. In an ever-changing environment like high-tech SaaS, it’s exciting to wake up every morning, do the work I love, and continually learn from each day’s challenges and opportunities.” — Susan Ganeshan, CMO at Clearwater Analytics

“I am humbled by this award. I have the privilege of leading a team of smart, savvy marketing professionals who work tirelessly to elevate Aqua’s brand and fuel growth across key markets. In the past year, we’ve over delivered on goals across the board, doubling pipeline value and conversion rates. We’ve also expanded programs into new territories with success. This award may have my name on it, but it validates what we have accomplished together.” – Matthew Richards, CMO at Aqua Security

“I’m excited to be included among the SaaS Marketing Leader winners by APPEALIE this year. Recognition for this award extends to the entire marketing organization at SmartBear, who, as always, worked tirelessly to create our Customer Spotlight series. My thanks goes out to my team as well as our customers and champions who told their stories about how SmartBear software development and visibility tools help them to be successful.” – Courtney Cunnane, Senior Vice President of Growth Marketing at SmartBear

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Consumer Optimism Remains Strong Despite Economic Headwinds, Per 2022 Holiday Spending Report From ACI Worldwide

STS News Desk

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January 30, 2023

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Consumer Optimism Remains Strong Despite Economic Headwinds, Per 2022 Holiday Spending Report From ACI Worldwide

Annual ACI Holiday Spending Report reveals surge in use of mobile devices, digital wallets and buy now, pay later (BNPL) payment methods during 2022 holiday season, as shoppers sought out cheaper, more convenient alternatives

eCommerce transactions increased 21%, as fraud attempts decreased by 0.5% during holiday season Q4 2022 versus 2021
BNPL transaction values increased by 87% during Black Friday versus 2021, as it became the go-to payment method for shoppers concerned with inflation
Mobile devices saw a surge in volume of transactions, with 36% of Black Friday eCommerce traffic via mobile devices
More consumers opted for delivery channels such as BOPIS or Click and Collect, helping shoppers save on delivery costs, as volume of transactions experienced a 25% increase Q4 2022 versus 2021

Despite a challenging economic environment, the 2022 holiday shopping season exceeded projections, according to eCommerce intelligence from ACI Worldwide, a leading global provider of real-time digital payments solutions, which analyzes millions of eCommerce transactions on an annual basis to assess year-over-year growth. From October through December 2022, eCommerce transactions saw a 21% increase, beating estimates by 6%.

“Use of digital wallets during the last holiday season signals a broader trend that we expect to play out in the year ahead”

Consumers spent more on gaming and travel, as both sectors saw a significant uptick in transaction volumes during Cyber Weekend 2022. The gaming sector experienced a 153% increase in transaction value, and the travel sector experienced a 57% increase. Meanwhile, the retail sector experienced a 4% increase in volume over Cyber Weekend, driven by general retail, which saw a 14% increase, and sports and athletic sales, which experienced a 13% increase in transaction volume.

“Consumers upped their spending this holiday season despite increasing economic pressures,” explained Basant Singh, head of merchant segment, ACI Worldwide. “While inflation accounted for much of the year-over-year rise in holiday spending, our data shows a steady uptick in transactions, with many consumers buying goods and services via mobile devices, and in many cases using digital wallets as a preferred payment method. We expect to see these trends continue in 2023.”

Mobile shopping surged on Black Friday

Consumers used their smartphones to make key purchases as deals dropped over Cyber Weekend. In total, mobile devices drove a 17% increase in transaction volume throughout the course of the weekend. 36% of all transactions were processed via mobile devices during Black Friday. Cyber Monday played an equally significant role in driving the uptick in mobile usage, with transaction volumes over smartphone devices soaring by 43% in comparison to last year.

eCommerce shopping is becoming more secure

Fraud attempts decreased by 0.5% during the Q4 holiday shopping season. Mobile fraud attempts saw a decline of 0.6%, and eWallets saw fraud attempts declining by 0.8%. Merchants are increasingly investing in better fraud management and prevention capabilities, as many now look at fraud prevention as a revenue generator. As a result of added security measures by eWallet providers (i.e., biometric authentication, encryption, etc.), this category saw the biggest decline in fraud attempts.

Venturing in-store to save costs

Data from ACI finds that shoppers actively sought out Buy Online, Pick-Up In-Store (BOPIS) options as a cheaper alternative to shipping and waiting for products to deliver. Transaction values for BOPIS increased by 18%, with the average ticket value (ATV) increasing by 26%, or $26.

Buy now, pay later options continue to lure holiday shoppers

The go-to payment method for Black Friday — BNPL — rose by 87%, with the ATV increasing by 42%, or $57.

For high-value products, credit and debit cards were the top choice. Transactions for credit and debit cards experienced an 8% increase, with the ATV climbing by 43%, or $49. eWallets saw a comparable increase in transaction volumes, rising by 32%.

“Use of digital wallets during the last holiday season signals a broader trend that we expect to play out in the year ahead,” added Singh. “Consumers, especially younger shoppers, are embracing digital wallets as a mainstream payment method. More than half of consumers (52.7%) used a digital wallet in 2021, according to our data. This represents a 33% increase over the last five years.”

To meet this demand, ACI recently launched its ACI Wallet Hub, an integrated network that gives merchants in 70+ countries the ability to connect to a single hub offering 200+ global and regional digital wallets. The wallet hub is part of ACI’s payments orchestration platform for global eCommerce.

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Momenta Acquires Digital Transformation Advisory Firm Chakra

STS News Desk

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January 30, 2023

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Momenta Acquires Digital Transformation Advisory Firm Chakra

Momenta, the leading Digital Industry value creation + venture capital firm, announced the acquisition of Chakra, an outcome-based digital transformation advisory firm in Seattle, Washington.

Momenta, the leading Digital Industry value creation + venture capital firm, announced the acquisition of Chakra, an outcome-based digital transformation advisory firm based in Seattle, Washington.

Founded in 2019 by Luke Smaul, the team’s principals have led multinational digital transformation projects for Fortune 100 companies, including GE Digital. Deeply rooted in design thinking, Chakra uses applied strategy models to merge the digital world with the industrial one, creating new go-to-market, business models, and revenue growth across the full tech ecosystem.

“We’ve been impressed with the impact of Chakra’s team and tools on the digital transformation of industrial clients,” said Doug Harp, Managing Partner of Momenta”

Manufacturing companies start out by investing in digital but often lose their way as they work through identifying ROI and impact in pursuit of scalable solutions. Traditional digital advisory offerings are not geared toward the needs of industrial companies and are not equipped to provide guidance on how these companies do and should operate. Chakra brought about a new way of thinking about digital and digital transformation, focusing on a 4-pillar transformation framework.

“We’ve been impressed with the impact of Chakra’s team and tools on the digital transformation of industrial clients,” said Doug Harp, Managing Partner of Momenta. “We believe this best-practice-based industry transformation capability complements Momenta’s position as the leading Digital Industry value creation + venture capital firm.”

Luke Smaul, Founder of Chakra, added, “We have been long-time fans of Momenta’s Digital Industry focus and deep practitioner team, including many of our GE Digital alumni. When considering how to scale our business, we couldn’t think of a better home than making Chakra part of Momenta.”

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FourKites & cargonerds Partner to Bring Enhanced Cost & Time Savings to Global Freight Forwarders & Shippers

STS News Desk

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January 30, 2023

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FourKites & cargonerds Partner to Bring Enhanced Cost & Time Savings to Global Freight Forwarders & Shippers

Leading real-time supply chain visibility company FourKites today announces a partnership with cargonerds to enhance the digital freight platform with its market-leading supply chain visibility data.

Armed with FourKites’ data and machine learning-driven estimated times of arrival, cargonerds can now ensure that its freight forwarders and their customers can track products across the end-to-end supply chain and know exactly when they’ll arrive at their destination. The integrated solution will track global shipments in real time across road, rail, ocean, air, parcel and last mile across the globe.

“FourKites digitised solution will eliminate manual tracking from cargonerds’ network of freight forwarders and customers, saving significant time and resources and enabling them to shift focus to higher-value tasks.”

“FourKites has the largest global network of supply chain data and powerful machine learning on the planet,” says Conrad Franchi, founder of cargonerds. “Their end-to-end solution enables us to give our customers the most accurate ETAs (estimated time of arrivals) and greater network collaboration. Having the right data at the right time to identify precisely what can be done is the only path to proactively mitigating issues while reducing costs and fees.”

Hamburg, Germany-based cargonerds — a spin-off of Rohlig Logistics — is a software development company that serves small and medium-sized freight forwarders. In 2022, cargonerds moved 250.000 ocean shipments, 250.000 air shipments and 150.000 road shipments. Their mission is to unlock the value of digital supply chains and thus make it accessible for smaller freight forwarders.

“Many times, small and medium sized freight forwarders don’t have access to services like supply chain visibility because they lack software development resources and implementation skills,” Conrad continued.

Now, cargonerd’s freight forwarders can send data about each shipment in transit directly and securely to their supply chain stakeholders. In doing so, their customers can streamline communication, more easily collaborate with partners and increase on-time deliveries.

“Our technology is perfectly suited for logistics service providers, and we’re thrilled to partner with cargonerds to expand our footprint globally,” says Marc Boileau, FourKites’ Senior Vice President Sales, Network & Operations EMEA. “FourKites digitised solution will eliminate manual tracking from cargonerds’ network of freight forwarders and customers, saving significant time and resources and enabling them to shift focus to higher-value tasks.”

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SIOS Technology Customer Success Team Will be a Gold, Silver, or Bronze Stevie Award Winner

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Customize analytics for insightful execution

Operate and report at a higher level

Automate for exceptional service

Pentera’s security validation platform enables Nuvias’ customers to identify and mitigate their true cybersecurity risk

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

SalesTech Quote-of-the-Week!

Top SalesTech News of the Week: 23rd Jan to 27th Jan

SalesTech QnA with the Expert

Top B2B Sales and SalesTech Articles on Expediting Sales, Cross Channel Sales, Benefits of PIM!

APPEALIE has announced the thirty-two winners of the 2022 SaaS Leader Awards, a software leadership award honoring the cloud’s top marketing and customer success executives.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Annual ACI Holiday Spending Report reveals surge in use of mobile devices, digital wallets and buy now, pay later (BNPL) payment methods during 2022 holiday season, as shoppers sought out cheaper, more convenient alternatives

eCommerce transactions increased 21%, as fraud attempts decreased by 0.5% during holiday season Q4 2022 versus 2021

BNPL transaction values increased by 87% during Black Friday versus 2021, as it became the go-to payment method for shoppers concerned with inflation

Mobile devices saw a surge in volume of transactions, with 36% of Black Friday eCommerce traffic via mobile devices

More consumers opted for delivery channels such as BOPIS or Click and Collect, helping shoppers save on delivery costs, as volume of transactions experienced a 25% increase Q4 2022 versus 2021

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Momenta, the leading Digital Industry value creation + venture capital firm, announced the acquisition of Chakra, an outcome-based digital transformation advisory firm in Seattle, Washington.

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Top SalesTech News of the Week: 23^rd Jan to 27th Jan