Page 1119 – SalesTech Star

Grant Weinstein Joins Performio as Head of Sales, APAC — Performio Strengthens Global Sales Leadership Team

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March 30, 2023

Grant Weinstein Joins Performio as Head of Sales, APAC — Performio Strengthens Global Sales Leadership Team

Grant brings 20 years of business development and sales management to help drive the next stage of Performio’s APAC Growth

Performio, a leading incentive compensation management (ICM) provider, announced Grant Weinstein, has started his position as Head of Sales, APAC. In this role, Grant’s extensive enterprise technology and data analytics background will be instrumental in further cementing Performio’s category leadership in the APAC region. Founded in 2006 in Australia, Performio is the only incentive compensation management provider with a dedicated team in the APAC region. Grant’s hire will ensure Performio continues to be the dominant ICM provider in this market.

Most recently Grant held a leadership role in the APAC region with Sisense, a global business intelligence technology vendor, where he drove impressive revenue results and delivered successful customer outcomes. Grant brings both regional and global experience to the role with proven results scaling technology companies such as Equifax, SAP Concur, Sensis (Telstra), and Amadeus across the APAC region. His background in B2B solution-based sales across an array of industries, including financial services, travel, marketing services, business intelligence, and data analytics, made him an ideal choice for Performio’s incentive compensation management solution, which serves customer needs across these industries.

“I’m thrilled to be joining Performio to contribute to their growth and success in the APAC region,” said Grant Weinstein. “Incentive Compensation Management is critical for organisations to manage well and plays a crucial role in driving the motivation and performance of sellers across multiple industries. What drew me to Performio was its impressive enterprise-grade offering and comprehensive data transformation capabilities. Their reputation in the APAC market as a customer-centric partner for global enterprise companies is second to none.”

“We’re honored to have Grant Weinstein join us as our Head of Sales, APAC,” says Neil Graham, CRO, Performio. “With Performio’s extensive history successfully serving customers and partners in the APAC region, we were ready to expand our revenue operations in the region. Grant’s proven track record helping other B2B SaaS providers scale and grow throughout the Asia Pacific region made him the obvious choice for the company’s performance culture and growth plans.”

“We are thrilled to welcome Grant Weinstein to the Performio sales leadership team,” said Grayson Morris, CEO, Performio. “Grant’s respected background in enterprise software sales made him an ideal choice for this important role in the APAC region.”

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Robust Intelligence Releases the AI Risk Database to Evaluate Supply Chain Risk in Open Source Models

STS News Desk

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March 30, 2023

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Robust Intelligence Releases the AI Risk Database to Evaluate Supply Chain Risk in Open Source Models

The database is free, community-supported resource that helps protect against AI risk of third-party models

Robust Intelligence, the end-to-end AI integrity company that proactively mitigates model failure, has released the AI Risk Database, a free and community-supported resource to evaluate AI supply chain risk in open source models. The database includes comprehensive test results and corresponding risk scores for over 170,000 models, as well as a growing number of vulnerability reports submitted by AI and cybersecurity researchers.

The rapid pace AI development is driven in part by the availability of public model repositories, including Hugging Face, spaCy, PyTorch Hub, TensorFlow Hub, NVIDIA NGC AI software hub, Papers With Code, and others. These repositories have made sophisticated models widely accessible to organizations; however, it’s incredibly difficult to assess any given model for security, ethical, and operational risks. Statements about model robustness and performance documented in public repos may be unsubstantiated, and many malicious and inadvertent security vulnerabilities are embedded within model resource files themselves. When users download open source models and put them into production, they expose their organization and end-users to considerable risk.

The AI Risk Database makes it simple to understand the security, ethical, operational, and overall health of third-party models and serves as a centralized resource that covers the majority of public model repositories. This enables AI developers to easily evaluate and investigate various models before use and AI researchers to formally report risks they identify. The landing page includes a leaderboard to recognize the developers popular open source models that have the fewest known risks, and another leaderboard to recognize contributors who have submitted the highest-rated reports.

“While public model repositories are accelerating the pace of open source AI development, it’s essential that such models are thoroughly evaluated for risk before use – just as with any public software source. The AI Risk Database and other tools that collate model risks are essential to validate the security and robustness of open source models,” said Beat Buesser, Voting Member of the Technical Advisory Committee of the Linux Foundation AI & Data (LFAI) and maintainer of the Adversarial Robustness Toolbox (ART). “I am pleased by the comprehensive analysis of the AI Risk Database and the inclusion of additional community-supported resources, such as LFAI’s ART to measure model sensitivity to adversarial attacks.”

The elements of the AI Risk Database

The AI Risk Database offers validation of open source models that is objectively independent from any of the public model repositories. It indexes models from public repositories and summarizes the results from hundreds of automated tests, supplemented by model vulnerability reports. Key elements of the AI Risk Database include:

a comprehensive database of open source models that is searchable by name or characteristic,
risk scores derived from dynamic analysis of the models for security, ethical, and operational risks,
model vulnerability reports from both automated scanners and human contributors,
a software bill of materials for public models that includes observability into shared resource files across different model repositories, and
results of scanning model file resources for file-based anomalies (e.g., arbitrary code execution in pickle, pytorch, yaml, tensorflow, and other file formats).

Initial findings reveal significant vulnerabilities

Initial analysis of the automated test results conducted by the AI Risk Database reveal vulnerabilities of varying severity in tens of thousands of open source models. To illustrate how widespread the vulnerabilities are, 50% of public image classifier models tested fail 40% of adversarial attacks and 50% of public natural language processing (NLP) models tested fail 14% of adversarial text transformations. The analysis also revealed dozens of repositories with pytorch, tensorflow, pickle, or yaml resource files that include unsafe or vulnerable dependencies, which at minimum can make the user (and by extension their organization) susceptible to known vulnerabilities and in more severe cases enable actions including arbitrary code execution.

“Open source tools have made AI advancements widely accessible, but the vulnerabilities have created a significant unmanaged risk,” explained Yaron Singer, CEO and co-founder of Robust Intelligence. “Organizations of all sizes are experimenting with, or deploying, models from public model repositories. The AI Risk Database enables the safe use of third-party models, and is one of many steps companies can take to instill integrity in their AI systems.”

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Boomi Partners with Leading Japanese ERP Provider To Accelerate Digital Transformation in Japan

STS News Desk

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March 30, 2023

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Boomi Partners with Leading Japanese ERP Provider To Accelerate Digital Transformation in Japan

New channel partnership builds upon Boomi’s increased investment in Japan to meet growing global demand for its category-leading solutions
Boomi and Works Applications Systems will help companies in their digitalization efforts by leveraging data from legacy systems as assets, migrating data in complex environments, and rapidly integrating software as a system (SaaS) applications

Boomi, the intelligent connectivity and automation leader, announced a new partnership with Works Applications Systems, Co., Ltd. (“WAPS”) which provides system development and support, and SI services. WAPS is a group company of Works Applications Co., Ltd., a leading provider of enterprise resource planning (ERP) software solutions for financial and supply chain management. Together, the companies will help organizations in their modernization efforts by quickly and easily integrating data from legacy systems, assets, and software as a service (SaaS) applications throughout complex IT environments.

“While iPaaS solutions are good at connecting services and resources that reside in the cloud, they expose challenges connecting data on the company network and files that may live on each employee’s device”

Demand for data integration and business automation solutions continues to grow in Japan and throughout the Asia-Pacific region, spurred by the rapid growth of teleworking and the ongoing need to improve operational efficiency.1 Though Japanese companies are working to realize their digitalization goals, many still grapple with bespoke, legacy systems in their operations that have become obstacles to modernization.

“Today, IT is playing an increasingly important role in the realization of digital management; however, digital transformation has not progressed as expected in Japan due to the large number of in-house developed systems in many companies,” said Kenichi Yoshida, Representative Director, President of Works Applications Systems, Co., Ltd. “We are very pleased to announce the partnership agreement with Boomi to further strengthen our collaboration in Japan. We are confident that by combining our extensive knowledge and experience in building business innovation systems with Boomi’s category-leading integration platform as a service (iPaaS), we can contribute to our clients’ modernization evolution, including rapid cloud deployment and effective use of data.”

WAPS seeks to solve its customers’ challenges in a one-stop shop by leveraging an ecosystem of industry-leading, third-party partners. By partnering with Boomi, WAPS will be able to leverage the Boomi Platform to quickly and easily connect everyone to everything, anywhere. Based on the intelligence of mapping hundreds of millions of production-deployed integrations from Boomi customers across the globe, the Boomi platform provides pre-built connectors for more than 200 of the most popular cloud and on-premises applications, as well as a flexible architecture that enables customers to take full advantage of cloud computing.

“While iPaaS solutions are good at connecting services and resources that reside in the cloud, they expose challenges connecting data on the company network and files that may live on each employee’s device,” continued Yoshida. “However, we found that the Boomi platform has an agent software to solve this issue, creating a seamless environment that effectively removes the boundary between cloud and on-premises. In addition, we discovered that most challenges can be solved by applying the examples found within Boomi’s extensive Boomiverse user community and Knowledge Base. We believe that Boomi’s integration platform can be effectively used not only for active proposals to existing customers in this market, but also for new proposals in our businesses that provide systems integration services.”

“Regardless of industry or business category, our customers are promoting their digital transformation initiatives through cloud computing and data utilization,” said Kazunori Hori, Director, Japan at Boomi. “To ensure that our customers’ data, applications, systems, and services are linked at the right time, we will work closely with Works Applications Systems, bringing together the expertise and technical capabilities of both parties.”

Boomi touts a growing community of more than 100,000 members and one of the largest arrays of GSIs in the iPaaS space. The company boasts a worldwide network of approximately 800 partners, including Accenture, Deloitte, SAP, and Snowflake; and works with the largest hyperscaler cloud service providers, including Amazon Web Services, Google, and Microsoft, among others.

Included on the Deloitte Technology Fast 500™ and Inc. 5000 lists as one of America’s fastest growing technology companies, Boomi has also won two International Stevie® Awards, for Company of the Year and Product Innovation; the Gold Globee® Award in the Platform as a Service (PaaS) category; the Merit Award for Technology in the Cloud Services category; the Stratus Award as a Global Leader in Cloud Computing 2022, and received the prestigious 5-star rating in the CRN Partner Program Guide for two consecutive years.

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Utah Software Start-Up Quadra Raises Million-Dollar Seed Investment

STS News Desk

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March 30, 2023

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Utah Software Start-Up Quadra Raises Million-Dollar Seed Investment

The leadership at Quadra Inc. announced the finalization of $1,009,500 in seed-round funding. The funding was raised by several strategic syndicate investors through a round led by investment firm Fortify Capital Partners.

“We’re so grateful to have Fortify Capital Partners and this group of investors join us as investment partners,” said John Sanders, co-founder and head of marketing at Quadra. “We’re going to use this investment to grow Quadra so we can continue helping people monetize their creativity.”

“This diverse team has extensive experience in print on demand business operations, scaling ecommerce businesses, product manufacturing, software development and software company incubation. Their team is poised to redefine the print on demand and dropshipping industry by offering a SaaS-enabled marketplace.”

Fortify Capital Partners is a northern Utah based angel syndicate led by experienced entrepreneurs and venture-capital professionals. Fortify Capital Partners represents a variety of interests, including family offices, former founders, entrepreneurs and career angel investors, leveraging their network to provide strategic value and mentors to the companies they invest in.

“Quadra is targeting a $4.9 billion market, led by proven leading experts in the category,” said the leadership of Fortify Capital Partners. “This diverse team has extensive experience in print on demand business operations, scaling ecommerce businesses, product manufacturing, software development and software company incubation. Their team is poised to redefine the print on demand and dropshipping industry by offering a SaaS-enabled marketplace.”

Prior to this investment, the Quadra founders had fully bootstrapped the company, leading to a successful launch of the first version of their software that added hundreds of ecommerce sellers to their growing customer base. They recently opened an office in Logan, Utah, which currently has 12 employees.

“We funded the development of the first version of the Quadra Marketplace app with profits from our own ecommerce store,” said Brian Rueckert, co-founder and head of operations at Quadra. “That’s why we’re so passionate about continuing to build Quadra – ecommerce has already changed our own lives, and we want to bring those benefits to others!”

The investment will be used to develop a more robust platform, grow the Quadra team, create customer service processes and increase marketing efforts to bring Quadra’s products and services to individuals all over the world.

“We are excited to partner with Quadra in this endeavor and to bring additional strategic resources to the table to help them be successful,” leadership at Fortify Capital Partners said.

Advancing the technological capabilities of the Quadra Marketplace platform will be the main priority for leadership at Quadra in the coming years.

“It is an amazing feeling seeing our hard work paying off,” said Scott Carpenter, co-founder and head of technology at Quadra. “I love sharing our company’s vision with ecommerce sellers. It’s very rewarding when they entrust us to help them make that vision a reality by joining our platform. What we are building will change lives all over the world.”

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Vymo recognized in the 2023 Gartner Market Guide for Sales Engagement Applications

STS News Desk

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March 30, 2023

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Vymo recognized in the 2023 Gartner Market Guide for Sales Engagement Applications

Vymo, the leading Sales Engagement Platform for Financial Institutions, has been recognized in the Gartner Market Guide for Sales Engagement Applications for the second time. The 2023 report provides objective insights to CXOs, Business, and IT leaders about how emerging sales & distribution technologies can benefit them.

Vymo solves over 18 industry-relevant use cases with AI nudges & industry playbooks.

Gartner notes, “Sales engagement applications streamline how sellers orchestrate sales activities and deal workflows at scale. They optimize seller productivity by combining three key capabilities into a single interface: multichannel engagement, workflow execution, and time-saving AI/automation.”

Vymo has emerged as the technology front end for financial institutions. It integrates with core systems and provides a 360-degree view of the customer in a single window. Vymo captures sales engagement activities automatically and learns what top-performing salespeople are doing. It identifies winning behaviors and creates engagement playbooks to build sales cadence at the organizational level. It unlocks the potential of your customer data and enables your salesforce to delight customers during every interaction.

Based on the report, “Vymo is recommended for distributed sales organizations operating in the banking, financial services, and insurance industries demanding a remote-first experience. “

“We are thrilled that Gartner has recognized us. Improving sales orchestration and execution has emerged as a big differentiator among top financial institutions to win new customers, build stronger relationships, and drive business profitability. We are proud to work with the largest banks and insurance companies in the world and continue to build the sales engagement category further,” says Yamini Bhat, CEO of Vymo.

In less than six weeks of going live, Vymo delivers tangible benefits to frontline agents, managers, and sales leaders. As a result, the Daily Active Usage (DAU) is 75%, which is comparable to even top consumer applications such as Instagram and Slack. Today, Vymo works with over 65 banks, insurance companies, and financial services institutions, including –

Top 20 banks in the world to double their growth in customer acquisitions;
Asia’s #1 Insurer: 5.4X increase in customer engagement;
Fortune 500 Life Insurer: 26% increase in lead conversion within a week

For more information, read Gartner, Market Guide for Sales Engagement Applications, By Dan Gottlieb, Keith Jones, Roland Johnson, Amy Jenkins, Guy Wood, 27 March 2023.

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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Autoklose Announces Integration with Salesforce

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March 29, 2023

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Autoklose Announces Integration with Salesforce

Integration improves lead response time; maximizes sales engagement efforts

Autoklose, a VanillaSoft brand, announced an integration with Salesforce, enabling two-way communication between the two platforms in order to sync contacts and leads, and allowing sales reps to respond to prospects more quickly and efficiently.

This integration allows users to connect Autoklose and Salesforce accounts and sync Contact and Lead data bidirectionally between platforms. In addition, each time a lead takes action in a campaign, tasks and events can be created in Salesforce, notifying the sales rep so they can respond immediately – allowing for more efficient and effective communication with sales-ready prospects.

Integrating with Salesforce allows for new actions in Autoklose, including converting, closing, creating, or updating leads in Salesforce.

This integration with Salesforce gives Autoklose users:

a 360-degree view of prospects and leads in both Salesforce and Autoklose from a single dashboard;
a way to streamline the sales process and break down information silos;
the ability to take faster action on hot leads; and
access to the most accurate and up-to-date information from both platforms.

“It happens all the time – even to the best sales reps – you end up losing a potential customer because of a long lead response time. With the sales process being split up between different tools, it’s sometimes hard to keep up to date and act quickly,” said Shawn Finder, Sales GM with Autoklose. “We know that the sooner we get in touch with prospects, the higher the chances are of success. With this integration between Autoklose and Salesforce, sales reps will now have the ability to view prospects and their actions through both platforms, and will be able to respond more quickly to close more deals.”

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Apryse Launches Xodo Platform for Consumer and SMB Market

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March 29, 2023

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Apryse Launches Xodo Platform for Consumer and SMB Market

Now Generally Available, new Xodo platform expands Apryse’s product portfolio with versatile document manipulation and premium eSignature solution.

Apryse, the global leader in B2B document processing technology, has announced the launch of Xodo, its new, comprehensive consumer and small business offering, powered by the Apryse SDK and further solidifying the company’s position as the leading provider of document processing technology for both developers and consumers.

With this new platform, Apryse combines versatile document capabilities, enabling organizations of all sizes to streamline their digital document workflows with ease. Xodo offers a wide range of powerful features including PDF creation, editing, and annotation, secure cloud storage and file sharing via Xodo Drive, and a professional signing solution, Xodo Sign, enabling teams to apply legally binding and compliant eSignatures.

“We are thrilled to announce the launch of our new product portfolio for small businesses, teams, and individuals that combines Apryse’s market-leading document processing with its premium eSignature capability,” stated Cassidy Smirnow, CEO of Apryse. “We recognized the tremendous demand in the consumer market for a comprehensive solution, particularly in light of the pandemic-induced shift towards fully digital and remote workflows. By merging these powerful capabilities under one brand, Xodo delivers unparalleled customer value.”

Apryse’s Chief Product Officer, Andrew Varley, said, “While developing the new Xodo, we carefully considered the feedback we received from our users and customers. They consistently expressed a desire for a unified solution that would reduce IT costs, streamline operations, and eliminate the need for multiple SaaS tools and paper-based processes. With the launch of our Xodo offering, we have taken a significant step towards realizing our vision of providing customers with a seamless digital experience across all platforms and devices, enabling them to create, edit, sign, and store documents and eliminate costs associated with digital tool fragmentation.”

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Xoriant X-CELERATE Insights Analytics Solution Now Available in the Microsoft Azure Marketplace

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March 29, 2023

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Xoriant X-CELERATE Insights Analytics Solution Now Available in the Microsoft Azure Marketplace

Microsoft Azure customers worldwide now gain access to X·CELERATE Insights to take advantage of the scalability, reliability, and agility of Azure to drive application development and shape business strategies

Xoriant announced the availability of its X·CELERATE Insights analytics solution in the Microsoft Azure Marketplace, an online store providing applications and services for use on Microsoft Azure. Xoriant customers can now take advantage of the productive and trusted Azure cloud platform, with streamlined deployment and management.

Built on the Microsoft Azure services, including Azure IoT Hub, Azure IoT Edge, Azure Machine Learning, Azure Cognitive Services, Azure Cosmos DB, and Power BI, X·CELERATE Insights is a data prism for enterprises.

Enterprises from the retail, healthcare, manufacturing, or financial services industries can harness the power of X·CELERATE Insights to contextualize their organizational data. They can customize this data to effectively visualize their operation-specific key metrics to make strategic decisions to bolster their business processes.

X·CELERATE Insights imports data from various proprietary systems to cloud data lakes or warehouses like Azure Data Lake for contextual correlation. It then integrates the data with different systems and technologies and pulls in the data using low-code technologies. The solution uses analytics and machine learning to analyze the data brought to the cloud and presents the data graphically using low-code dashboards that offer customizable graphs and charts. IT, operations, and LOB teams can make informed decisions and take strategic actions with these valuable insights.

Xoriant, a global product engineering, software development, and technology services company headquartered in Silicon Valley, is a trusted Microsoft Solutions Partner specializing in Data & AI, Security, Infrastructure, and Digital & App Innovation. Xoriant is accelerating the deployment, development, and optimization of Microsoft technologies to deliver innovative business-critical technology solutions. They have assisted clients across industries with the proven combinations of Azure, Microsoft Dynamics 365, Microsoft 365 services, and related Microsoft products for over two decades. It has several customizable solutions, proofs of concept, and consulting offers on the Azure Marketplace.

“Our X·CELERATE Insights solution on the Microsoft Azure Marketplace showcases our commitment to innovation and technical excellence and expands our reach to a global audience. With Microsoft’s reliability and robust technology, our solution can deliver unparalleled value to our customers and help them achieve their desired business outcomes,” said Kimber Chevalier, Director of Alliances, Xoriant.

Jake Zborowski, General Manager, Microsoft Azure Platform at Microsoft Corp. said, “We’re pleased to welcome X·CELERATE Insights to the Microsoft Azure Marketplace, which gives our partners great exposure to cloud customers around the globe. Azure Marketplace offers world-class quality experiences from global trusted partners with solutions tested to work seamlessly with Azure.”

The Azure Marketplace is an online market for buying and selling cloud solutions certified to run on Azure. The Azure Marketplace connects companies seeking innovative cloud-based solutions with partners who have developed solutions that are ready to use.

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CData Software Achieves Google Cloud Ready – AlloyDB Designation

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March 29, 2023

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CData Software Achieves Google Cloud Ready – AlloyDB Designation

CData strengthens partnership with Google Cloud by providing hundreds of real-time integrations with the new PostgreSQL-compatible database service

CData Software, a leading provider of real-time data connectivity solutions, announced that it has successfully achieved the Google Cloud Ready – AlloyDB designation for Google Cloud’s newest PostgreSQL-compatible fully managed database service, AlloyDB.

CData is powering the next generation of data-driven business by enabling organizations to simplify data connectivity in the cloud, eliminate data silos, and break down barriers to business insights. CData provides real-time connectivity solutions that ingest live data from more than 250 applications, systems, and data sources directly into AlloyDB for analytics, reporting, and other business initiatives.

“With our joint solutions, teams can more easily lift and shift all kinds of data management workloads to the cloud to take advantage of superior performance, scale, and availability without taxing IT resources.”

The Google Cloud Ready – AlloyDB designation is a new designation for the solutions of Google Cloud’s technology partners that integrate with AlloyDB. As a launch partner for AlloyDB, CData has closely collaborated with Google Cloud to add support for AlloyDB into its connectivity solutions, including CData Connect Cloud, and CData ODBC and JDBC Drivers.

“AlloyDB provides a fast, easy, and cost-effective way for organizations to shift their on-prem PostgreSQL databases to the cloud using Google Cloud’s high-performance cloud infrastructure,” said Amit Sharma, CData co-founder and CEO. “With our joint solutions, teams can more easily lift and shift all kinds of data management workloads to the cloud to take advantage of superior performance, scale, and availability without taxing IT resources.”

This designation proves CData’s real-time connectivity solutions have met a core set of functional and interoperability requirements and refined documentation to ensure mutual customers can easily onboard and quickly get started integrating their data within AlloyDB. With this validation from Google Cloud engineering teams, current CData customers gain further confidence in their connectivity solution, and those evaluating AlloyDB integration possibilities can move forward with CData knowing they are choosing the best offering for functional, powerful integration.

“We’re pleased to recognize CData as Cloud Ready – AlloyDB,” said Ritika Suri, Director, Technology Partnerships at Google Cloud. “We’re committed to an open ecosystem of data partners, and CData’s solution for data connectivity provides more choice and capability for customers while helping more people access and utilize data, wherever it is stored.”

This announcement follows closely on the heels of CData’s Google Cloud Ready designation for BigQuery designation in April 2022, after introducing CData Connect Cloud, the industry’s first consolidated real-time cloud data connectivity platform.

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PeopleKeep Wins Stevie Award for Customer Service for 4th Year in a Row

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March 29, 2023

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PeopleKeep Wins Stevie Award for Customer Service for 4th Year in a Row

The personalized benefits leader wins a Bronze Stevie Award in 2023 Stevie Awards for Sales & Customer Service

PeopleKeep, the leader in personalized benefits for small to midsize organizations, has won a Stevie Award for the fourth year in a row for excellence in customer service. The company received a 2023 Bronze Stevie® Award in the Customer Service Department of the Year – Computer Software – Up to 100 Employees category.

Over the past year, PeopleKeep’s customer service department has outperformed industry benchmarks for Net Promoter Scores and Customer Satisfaction Scores, and also achieved a 27% increase in tickets solved per hour compared to the previous year. Instead of relying on automated chatbots, PeopleKeep maintained a human touch, hiring the right people and training them to improve their customer service skills. PeopleKeep specialists are available at the click of a button for chat, email or phone call.

“Great to see impressive and improving metrics supported by strong processes”

About these results, one judge commented, “Great to see impressive and improving metrics supported by strong processes,” while another said, “Loved the focus on hiring the right people that share the company’s beliefs.”

PeopleKeep continues to navigate the challenge of providing excellent customer service in a highly regulated environment. The customer service team must know and explain complex processes and regulations to customers, being the mediator between IRS, ERISA and HIPAA regulations and customer issues. A judge commended PeopleKeep for its success in this area, saying, “Employee benefits in any organization are a critical and a very personal function, and users would require human connection in solving their issues. Excellent work on improving the NPS and SAT scores.”

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes eight of the world’s leading business awards programs, also including the prestigious American Business Awards and International Business Awards®.

More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 49 nations and territories, were considered in this year’s competition. Winners were announced during a gala event attended by more than 400 professionals from around the world at Caesars Palace in Las Vegas, Nevada in March.

Grant brings 20 years of business development and sales management to help drive the next stage of Performio’s APAC Growth

The database is free, community-supported resource that helps protect against AI risk of third-party models

New channel partnership builds upon Boomi’s increased investment in Japan to meet growing global demand for its category-leading solutions

Boomi and Works Applications Systems will help companies in their digitalization efforts by leveraging data from legacy systems as assets, migrating data in complex environments, and rapidly integrating software as a system (SaaS) applications

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Integration improves lead response time; maximizes sales engagement efforts

Now Generally Available, new Xodo platform expands Apryse’s product portfolio with versatile document manipulation and premium eSignature solution.

Microsoft Azure customers worldwide now gain access to X·CELERATE Insights to take advantage of the scalability, reliability, and agility of Azure to drive application development and shape business strategies

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***New channel partnership builds upon Boomi’s* increased investment in Japan *to meet growing global demand for its category-leading solutions***