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ShipSigma Partners with the Indiana Pacers

ShipSigma

ShipSigma, an Indianapolis-based analytics, analysis, and negotiation solution that leverages data and AI to help shippers make smart, cost-savings decisions, has launched a new official team partnership with the Indiana Pacers.

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“As a longtime fan, I am thrilled to be partnering with the Indiana Pacers,” said ShipSigma CEO, Chase Flashman. “I’ve been able to see and experience first-hand the commitment they have to their fanbase and their community. At ShipSigma we believe in unlocking value for people and businesses and are excited to begin a partnership with an organization that aligns so seamlessly with our values.”

ShipSigma is proud to join an elite group of sponsors to help Pacers Sports & Entertainment (PS&E) deliver the best possible experiences for Indiana Pacers fans and Hoosiers alike.

“One of the things that sets PS&E apart is our commitment to delivering world-class experiences within the experience at Gainbridge Fieldhouse, and we are thrilled about the opportunity to work alongside ShipSigma to better tailor those experiences to each fan and visitor,” said Terry Tiernon, PS&E’s Vice President of Corporate Partnerships.

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Shipium and Quiet Platforms Partner to Simplify E-Commerce Logistics

Shipium is the #1 shipping platform for ecommerce and retail

The partnership brings added flexibility and performance to e-commerce supply chains at a time when brands and retailers need it most

Shipium, the premier shipping platform for e-commerce, announced a partnership with Quiet Platforms, the collaborative commerce network for brands and retailers. Quiet Platforms is a wholly owned subsidiary of American Eagle Outfitters, Inc., that provides an expansive national delivery service that enables retailers and brands to gain instant nationwide coverage through a trusted portfolio of carriers using a universal delivery label, eliminating the need for multiple integrations, complex invoicing and lengthy contract negotiations. The network dynamically manages performance at the shipment level, ensuring the best decision is made for every parcel to be shipped, based on delivery commitment, quality of service and delivery cost.

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Shipium is the leading e-commerce shipping platform that helps Quiet Platforms’ customers solve “the Prime problem” with modern parcel management software. Customers turn to Shipium when fast, affordable and on-time delivery becomes a business priority and change is blocked by inflexible legacy software.

E-commerce businesses that use both Shipium and Quiet Platforms will see an improvement in delivery speed, cost and accuracy. Reliably fast two to three day shipping is the immediate result, combined with reduced shipping costs. “Evolving the fulfillment approach from centralized, out-of-market distribution centers to a nimble network of in-market centers enhances our ability to meet our customers’ needs faster and at a lower total cost of operations,” said Charles Griffith, CTO of Quiet Platforms. “We’re pleased to partner with Shipium to ease the integration challenges for all shippers and ensure our retail and brand customers achieve the speed, efficiency and quality our edge network is designed to deliver.”

“Brands and retailers need innovators like Quiet Platforms to help reduce the complexity of their supply chains,” said Jason Murray, CEO of Shipium. “We are excited to complement their ecosystem with logistics technology that ensures customers are happy and operations are optimized.”

Mr. Murray and Charles Griffith, CTO of Quiet Platforms, will be co-presenting a panel discussion titled “A Tech-Driven Supply Chain Ecosystem – Addressing the Cultural Evolution” at the 2023 Manifest conference. Attendees and media representatives can connect with the partners before or after the panel presentation at 11:30 am local time.

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Ingram Micro Helps Accelerate Partner Success with Microsoft Azure and New Commerce Experience

Industry-leading Cloud Marketplace Now Offering New Microsoft Azure Usage Billing Reports and More NCE Billing and Program Automations to Better Enable Channel Partners to Expand their Microsoft Business Faster and Easier

Taking the complexity out of cloud services and solutions, Ingram Micro Inc. announced a series of enhancements to its Cloud Marketplaces globally around Microsoft Azure and New Commerce Experience (NCE). Among the features now readily available to Ingram Micro channel partners are greater, real-time visibility into Microsoft Azure billing, plus new Microsoft NCE billing configurations to help simplify and speed subscription management.

“With these new and expanding Microsoft-centric capabilities and integrations, we are giving our channel partners what they asked for—solving for complexity by enabling them to work within the Ingram Micro Cloud Marketplace to land, manage, and expand their Microsoft business faster and easier,” notes Victor Baez, senior vice president, Cloud, Ingram Micro. “They asked, and we listened and took action to make it work.”

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News: @IngramMicroInc’s Cloud Marketplace Now Offering New Microsoft Azure Usage Billing Reports + More NCE Billing and Program Automations to Better Enable Channel Partners #Cloud #Growth #IngramMicro

The new Microsoft enhancements added and coming soon to the Ingram Micro Cloud Marketplace include:

Azure Usage Billing Reports: Saving channel partners time on reconciling billing with accurate cost visibility, self-run periodic reports, and real-time billing projection.

NCE Billing Enhancements: New and coming soon Microsoft NCE billing configurations, making it easier for channel partners to schedule, co-term, and automate their subscription commitments.

Advanced NCE Automation Features: Bringing real-time, on-demand visibility to NCE promotions so channel partners can activate new business faster, streamline purchasing, and deliver a better experience to their teams and customers.

“With the help and support of Ingram Micro, we have been able to expand our Microsoft 365 business as well as assist customers in implementing Microsoft business and collaboration solutions in their environments,” says Boris Stankovic, general manager, Rodin Business Solutions, Australia. “The close relationship we have with Ingram Micro has made a major impact on our yearly sales growth in addition to giving us tools and opportunity to onboard large-scaled projects.”

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Ingram Micro is a leading global Microsoft distribution partner, serving almost 25,000 partners in more than 30 countries. With channel partners looking to Ingram Micro to help establish, expand, and grow their Microsoft business, these key billing and promotional updates are essential to the experience and continued adoption of Microsoft Azure and Microsoft NCE.

“Micro Logic is pleased to be working with Ingram Micro and values the ongoing business and technical support provided by its cloud services team,” notes Sandra Thérien, Director, Software Sales Development, Micro Logic, Canada. “Ingram Micro is a high-quality collaborator, and the growing support they offer around Microsoft 365 specifically, including the various ways in which we can engage them, is a testament to the team’s continued investment in supporting our business and Microsoft’s partner initiatives.”

“To put it simply, Ingram Micro is very partner-focused—offering us great technologies, platforms, tools, and programs,” concludes Joe Wong, Business Manager, Stargate Connections Inc., Canada. “The Ingram Micro team makes time to help us successfully navigate and understand all they and Microsoft have to offer. This is the magic that makes Ingram Micro so easy to work with. Working together with Ingram Micro, we continue to grow our business in Microsoft solutions and network security.”

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TopBloc Announces Expansion of its Office of Customer Experience

TopBloc Company Profile: Funding & Investors | PitchBook

Workday Services Partner, TopBloc, grows their advisory practice with the addition of 3 new executives to its Office of Customer Experience

TopBloc announced the expansion of its Office of Customer Experience and its intention to expand its offerings to include advisory support and services, including enterprise systems assessment, strategy support, and road mapping. TopBloc’s Office of Customer Experience will focus on supporting Workday prospects and customers alike by providing comprehensive advice that enables them to make strategic decisions and maximize the impact of their Workday investment. The expansion of this function marks another milestone for TopBloc as the company continues to enhance its offerings as a comprehensive Workday Services Partner.

“TopBloc’s Office of Customer Experience will focus on supporting Workday prospects and customers alike by providing comprehensive advice that enables them to make strategic decisions and maximize the impact of their Workday investment.”

“TopBloc’s Office of Customer Experience is made up of accomplished executives with real and recent customer experiences that are focused on helping TopBloc’s current and prospective customers maximize their Workday investments. They bring strong industry expertise and will provide strategic and tactical insights and solutions to our clients,” says Christopher Ford, Senior Vice President and Head of Customer Experience at TopBloc.

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In conjunction with the announced expansion of the Office of Customer Experience, TopBloc shared that several new executives will be joining the organization:

  • David Sun is TopBloc’s new Senior Vice President of Customer Experience, focused on the Office of the CFO. David was one of the first 50 employees at Netsuite, and brings more than 30 years of experience in ERP/EPM, spanning Oracle, Netsuite, and Workday/Adaptive to TopBloc.
  • Peter Gong will be joining TopBloc as Vice President of Customer Experience, focused on the Office of the CIO. He previously served as Workday Global Systems Manager at Avenues: The World School, a full-platform customer. Peter brings his functional knowledge of planning, architecting, and deploying Workday across multiple global organizations to facilitate data-driven insights across the entire product suite.
  • Lynn Cohen is TopBloc’s new Vice President of Customer Experience, focused on the Office of the CHRO. Lynn joins TopBloc from Pet Supermarket where she oversaw all aspects of people operations as the Vice President of Human Resources. Lynn is a Retail Industry thought leader who brings to TopBloc deep functional product knowledge across the Workday HCM suite.

All three new executives have decades of experience in their respective areas of Human Resources, Finance, and Enterprise Systems. They will leverage those experiences during the entire lifecycle of a Workday customer’s engagement with TopBloc.

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Zebra Technologies is One of America’s Greatest Workplaces for Diversity

Company recognized for commitment to creating an inclusive, collaborative culture

Zebra Technologies Corporation, an innovator at the front line of business with solutions and partners that deliver a performance edge, announced it has been named to Newsweek’s inaugural list of America’s Greatest Workplaces for Diversity. Zebra’s five-star rating was based on the results of a large-scale independent survey conducted by Newsweek and market data research firm, Plant-A Insights Group.

“At Zebra, we bring diverse people and big ideas together in a collaborative environment to propel our thinking and power innovation,” said Jeff Schmitz, Chief Human Resources and Marketing Officer, Zebra Technologies. “We are thrilled to receive this recognition from Newsweek because our employees are the key to our success; they are the heart of our inclusive workplace where all can be seen, heard, valued and respected.”

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“The word ‘diversity’ [is] attracting so much attention from companies, however, it can be tough for job applicants, customers, and potential business partners to tell who is serious about supporting a diverse workforce”

Zebra is helping shape the future of work on the front line. The company is developing new technologies and creating new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence – delivering better experiences for workers and those they serve. Zebra gives each employee the freedom and opportunity to define their path, build a fulfilling career, and make a positive impact on their communities. To explore open positions, visit Zebra’s career site.

“The word ‘diversity’ [is] attracting so much attention from companies, however, it can be tough for job applicants, customers, and potential business partners to tell who is serious about supporting a diverse workforce,” said Nancy Cooper, Global Editor in Chief, Newsweek.

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The scoring for Newsweek’s inaugural diversity list was based on publicly available data, interviews with HR professionals and an anonymous online survey of a diverse pool of employees at companies with more than 1,000 employees in the U.S. Respondents were asked questions about corporate culture and working environment among other topics. The survey yielded more than 350,000 company reviews, and 1,000 companies made the final 2023 list.

KEY TAKEAWAYS

  • Zebra Technologies has received a five-star rating on Newsweek’s inaugural list of America’s Greatest Workplaces for Diversity.
  • The 2023 list is based on the results of a large-scale independent survey conducted by Newsweek and market data research firm, Plant-A Insights Group.
  • Check out open positions at Zebra on the company’s career site.

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Wipro’s Smart i-Building Solution Showcased at the Microsoft Technology Center in Zurich

Wipro Limited, a leading technology services and consulting company, announced that its latest smart building solution, “Smart i-Building,” is now being showcased at the Microsoft Technology Center in Zurich, Switzerland.

Smart i-Building is an integrated, modular, Internet of Things and Impact Intelligent building management solution that runs on the Microsoft Azure platform. The solution reduces costs and the sustainability footprint impact of office buildings through better utilization of corporate space, lower energy consumption, and higher operational efficiency. On average, buildings that adopt the Smart i-Building solution can realize 10 to 30 percent energy savings.

“Customers can now see Wipro’s solution represented at the Microsoft Technology Center. Through collaboration we can bring the full power of our relationship to clients in the Swiss market to further enable their digital transformation journey.”

“Smart i-Building is designed to help our clients reach their sustainability goals as well as Switzerland’s climate targets,” said René Mulder, Country Head & Managing Director – Switzerland, Wipro Limited. “We are thrilled to showcase clients this innovative solution at the Microsoft Technology Center and demonstrate what is possible when we join forces with partners such as Microsoft.”

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Jo Debecker, Global Head of Cloud Infrastructure Services, Wipro Limited, added, “The traditional office space is evolving. A hybrid/remote and digitally connected workforce is requiring businesses to rethink how they design office spaces to drive deeper collaboration and enhanced creativity and innovation. Smart i-Building is one of the many ways we are helping clients move into the future of work and deploy the technologies needed to engage and manage the workforce of tomorrow.”

With nearly 600 customer visitors, the Microsoft Technology Center in Zurich has been bringing new technologies and applications to life since May 2022. The Center showcases a variety of solutions built with partners and customers to deliver immersive experiences along with deep technical engagements, focused on business outcomes.

Catrin Hinkel, CEO Microsoft Switzerland, added: “Customers can now see Wipro’s solution represented at the Microsoft Technology Center. Through collaboration we can bring the full power of our relationship to clients in the Swiss market to further enable their digital transformation journey.”

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MCM Telecom, Five9 and XTT Mexico Announce Strategic Partnership to Deliver Integrated CX Solutions in LATAM

MCM expands its managed services portfolio with full support for Five9 contact center solutions via XTT, enabling MCM customers in Mexico to deploy integrated CCaaS and UCaaS solutions.

MCM Telecom, a leading telecommunications provider, XTT Mexico, a cloud services distributor in Mexico, and Five9, an industry-leading provider of cloud contact center solutions, announced that MCM Telecom has joined the Five9 network of Certified Integrated Network Partners (CINP).

Five9 CINP certification gives MCM Telecom full support to integrate Five9 solutions for the Enterprise and Mid-Market in Mexico. Additionally, XTT, a value-added distributor for Five9 and MCM in the LATAM market, can deliver MCM Telecom’s UCaaS solution, Symphony, integrated with the Five9 platform.

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“Post pandemic, we have seen the Latin American market heat up tremendously, with Iberia; Brazil, Mexico, and Colombia becoming very hot markets. We anticipate continued growth in 2023, and we are excited to partner with MCM Telecom as we align, amplify, and accelerate success with our Five9 global partner ecosystem.”

“The demand for CCaaS is rapidly increasing, and we are creating momentum among customer-experience and cost-conscious customers by delivering new and customized solutions with partners who understand our business,” said Laila El Shawarby, Business Alliance Manager at MCM Telecom.

Jake Butterbaugh, SVP, Global Partners, Five9, said, “Post pandemic, we have seen the Latin American market heat up tremendously, with Iberia; Brazil, Mexico, and Colombia becoming very hot markets. We anticipate continued growth in 2023, and we are excited to partner with MCM Telecom as we align, amplify, and accelerate success with our Five9 global partner ecosystem.”

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Sergio Flores, Business Development Director at XTT Mexico, said, “We noticed a need in the market for a solution that integrated hyper connectivity with ultra-high quality and security for UCaaS and CCaaS. MCM’s Symphony platform and services complement Five9 CCaaS and AI solutions, so we were keen to expand the partnership. With the Five9 CINP certification, XTT and Five9 can support all implementations and domain configurations for MCM Telecom customers.”

The Five9 CINP certification empowers partners to become certified in Five9 offerings, helping provide customers and partners with added validation. The CINP program includes a set of defined standards for partners in multiple areas, all with the aim of ensuring optimal integration and operation with Five9 solutions. The four key pillars of CINP are: regulatory standards, infrastructure requirements, go-to-market alignment, and operational interlock.

Five9 introduced the CINP Program in 2022, recognizing that customers should have the ability to choose with confidence the best partner for them when selecting cloud-based services.

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Verica Named a “Cool Vendor” by Gartner

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Verica, the company using Continuous Verification to make systems more secure and less vulnerable to costly incidents, announced it has been included in the list of “Cool Vendors” in the 2023 Gartner “Cool Vendors™ in Software Engineering: Improving Digital Resilience” report by Gartner, Inc.

“Cool Vendors™ in Software Engineering: Improving Digital Resilience”

According to the Gartner report, “Software engineering leaders who want to sharpen team rigor beyond yet more feature development must:

  • Support product teams through platform investments that support a digital immunity strategy.
  • Mitigate the software testing bottlenecks by using machine learning (ML) models to augment testing activities, such as predicting risk and authoring and maintaining the automated tests.
  • Leverage proactive automated verification and make system behavior visible by instrumenting observability, easing cognitive load on their team.”

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“We consider our inclusion in the Cool Vendor report by Gartner confirmation of our mission to enable customers to unlock the power of Continuous Verification to make their systems more resilient, and better prepared for unforeseen events,” said Casey Rosenthal, CEO of Verica. “We continue to innovate across our product suite and SaaS offerings, while offering transparency and information sharing across the engineering community through reports like the VOID. As we look to 2023, we are excited to deliver our clients the revolutionary software solutions they expect to continue making their own systems more resilient and secure, so they can deliver for their customers, and we can continue to enhance our market position.”

Software engineering is often faced with the difficulty of balancing feature development and delivering resilient products. In the past year, Verica launched key products and research reports that enhanced intelligence and products across the engineering community including:

  • ProwlerPro SaaS – ProwlerPro SaaS gives customers access to parallelized processing for faster results, preconfigured dashboards, and a holistic view of your infrastructure no matter the region you use. Engineers and developers can take advantage of the power of Prowler without having to install or operate it themselves through a convenient software as a service (SaaS) solution.
  • Second Annual Verica Open Incident Database (VOID) Report – The VOID makes public incident reports in a single database to generate open discussion about how to tackle software-based failures and outages. Over the past two years, the VOID has scrutinized and analyzed nearly 10,000 incidents from just under 600 companies from MAANG and Fortune 100s to startups alike, making this report the largest and most comprehensive study of incident analysis, to-date.

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Datamatics Inaugurates a Digital-Enabled Omni-Channel Customer Support Centre in the Philippines.

Datamatics, a global Digital Technologies, Operations, and Experience Management Company, inaugurated their new omni-channel customer support centre at Pasig City, Manila, Philippines. The facility was inaugurated by the Indian Ambassador to the Philippines – H. E. Mr. Shambhu Kumaran. The inauguration event was also graced by the presence of industry leaders including Mr. Mitch Locsin, President at CCAP (Contact Centre Association of the Philippines); Ms. Celeste Ilagan, Chief Policy & Regulatory Officer at IBPAP (IT & Business Process Association of the Philippines) and Ms. Roseann Miller, CEO at TCC.

On the occasion, H.E. Mr. Shambhu Kumaran mentioned in his speech, “The IT & BPO story between India and the Philippines is one that mutually reinforces each other. This ‘Connected Growth’ story over the past 2 decades is a partnership of great trust and confidence. Both countries have a positive relationship that unites people, technology and culture. I would like to congratulate Datamatics on this new spurt of growth.”

“The partnership between India and the Philippines joins both countries in a growth story. Datamatics is a success story in the Philippines. We at CCAP are glad to be associated with Datamatics and help in any way we can with people initiatives, real estate, teleco, infrastructure etc.”

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Rahul Kanodia, Vice Chairman and CEO, Datamatics said, “Datamatics has experienced healthy growth and Digital Experiences business that has been a shining star in our journey. We started our operations in The Philippines 4 years back and that has played a strategic role in our joint growth story. I am happy to launch the new facility which will deliver superior customer experience to our global clients. Our innovative IP products, future-fit technology solutions, deep-in-digital expertise combined with customer centricity of the Philippines’ BPO industry, places us in a strong position to drive digital transformation for companies and growth in the Philippines.”

Datamatics has a global presence across 6 Countries and Global Delivery centres in 4 Regions. This expansion further enables Datamatics to accelerate its growth in the Customer Management Solutions space. Datamatics continues its focus and investments in the Philippines with the objective to enhance technology & digital initiatives in the country. Furthermore, the company continues its investment in people by bringing in more opportunities and leveraging the talent pool in the Philippines. Datamatics enables enterprises to go ‘Deep in Digital’ to boost their productivity, customer experience and competitive advantage. Technology coupled with the ‘Filipino Way’ of Empathy, Commitment, Sensitivity and Hospitality will help provide a competitive edge to its global clients.

Mr. Mitch Locsin, Chairman at CCAP said, “The partnership between India and the Philippines joins both countries in a growth story. Datamatics is a success story in the Philippines. We at CCAP are glad to be associated with Datamatics and help in any way we can with people initiatives, real estate, teleco, infrastructure etc.”

Ms. Celeste Ilagan, SVP at IBPAP said, “This partnership signals the continued growth for Datamatics and the IT/ BPM Industry. We are an industry that significantly contributes to the development of this country and places Philippines on the world map for professional services. There is much to be proud of. On behalf of the association of IBPAP, I would like to congratulate Datamatics.”

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Descartes’ Study Reveals 65% of Companies Plan to Accelerate Supply Chain and Logistics Innovation Investment

Descartes Systems Group, the global leader in uniting logistics-intensive businesses in commerce, released findings from its study Supply Chain and Logistics Innovation Accelerates, but Has Long Way to Go, which examined how technology innovation is changing supply chain and logistics operations and executives’ plans for continued investment. The report found that 59% of companies surveyed accelerated the pace of innovation investment and deployment over the last two years. Moreover, 65% plan to increase their technology spending over the next two years; however, 87% indicated they still face internal inhibitors to supply chain and logistics innovation.

The study of 1,000 supply chain and logistics decision-makers across nine European countries, Canada and the United States provides supply chain and logistics organizations with critical insights into the importance of innovation and differences in the strategies, tactics and technology decisions of top financial performers and those companies whose senior management thought innovation was very important.

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“The recent past has highlighted that supply chain performance can make or break companies and the need to innovate supply chain and logistics operations has moved to the forefront of many C-suite agendas,” said Chris Jones, EVP, Industry and Services at Descartes. “The study shows that, while efforts in supply chain and logistics innovation are accelerating, many companies are relatively early in their innovation journey in areas such as digitization and especially in the use of advanced computing technologies such as machine learning.”

The study analyzes the connection between innovation and business success, the drivers of supply chain and logistics innovation, the expected benefits of innovation to companies, and the obstacles inhibiting the pace of innovation and innovation investment. The study also examines where supply chain and logistics innovation is considered to be the strongest and the weakest, the degree to which key supply chain and logistics innovative technologies are deployed and innovation focus areas today and in the future. Lastly, it provides insight into how the importance of supply chain and logistics innovation changes on a geodemographic basis.

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