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Stonebranch Named a Representative Vendor in the 2023 Gartner Market Guide for Service Orchestration and Automation Platforms (SOAPs)

Stonebranch was recognized by Gartner for the third time in a row for its Universal Automation Center (UAC).

Stonebranch, a leading provider of service orchestration and automation solutions, announced that it has been named a Representative Vendor in the 2023 Gartner Market Guide for Service Orchestration and Automation Platforms (SOAP).*

“Our recognition by Gartner in all three years of the SOAP Market Guide is truly an honor,” said Guiseppe Damiani, CEO at Stonebranch. “ I’m proud to say that our end-users and partners have worked side by side with Stonebranch to drive true innovation. They haven’t just adopted the cloud. They have fine-tuned their operations with a fully orchestrated mix of on-premises and cloud environments. Not only are they automating in real-time, but they’ve developed new methods to automate IT Ops, DataOps, DevOps, CloudOps, and business processes.”

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The SOAP category, which was born in 2020 as an evolution from traditional on-premises workload automation, represents the market’s shift toward hybrid IT environments. According to the Gartner report, “Existing workload automation strategies are unable to cope with the expansion in complexity of workload types, volumes, and locations driven by evolving business demands.” Gartner predicts that “By year-end 2025, 80% of organizations currently delivering workload automation will be using SOAPs to orchestrate workloads across IT and business domains.”

The Stonebranch Universal Automation Center (UAC) is a modern, real-time IT automation and orchestration platform. By centrally automating tasks, managing workflows, and orchestrating IT processes across different platforms and business applications, UAC helps organizations achieve better business outcomes. Cloud migrations, self-service infrastructure provisioning, jobs-as-code for DevOps, data pipeline management, and more, are all possible with UAC’s future-proof approach.

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Cisco Advances the Hybrid Work Experience with Audio and Interoperability Innovations

  • New innovations help organizations achieve a seamless hybrid work experience, including an industry-first partnership with Microsoft that runs Microsoft Teams natively on Cisco collaboration devices expected for certification in March 2023

  • The new Cisco Table Microphone Pro introduces spatial audio and sophisticated noise cancellation to enable remarkably distraction-free, elevated sound in hybrid meetings

  • New interoperability with third-party audio systems ensures frictionless collaboration across customers’ preferred audio devices

At Integrated Systems Europe (ISE) 2023, Cisco showcased its new range of collaboration devices for Microsoft Teams and unveiled the new Cisco Table Microphone Pro, a digital and multi-directional table microphone for hybrid workspaces, along with audio interoperability advancements. The innovations meet the needs of hybrid workers, delivering more inclusivity and choice for meetings, while improving the manageability, configuration, and security required by IT.

“The future of work is now and it’s hybrid, which requires a truly exceptional and inclusive experience that’s not confined by location, device, or meeting platform,” said Jeetu Patel, EVP and GM, Security & Collaboration, Cisco. “Cisco is bringing true audio intelligence to its best-in-class devices and software with interoperability, flexibility, and security.”

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Optimized workspaces with Cisco devices certified for Microsoft Teams
Customers deserve more choice in how they do hybrid work, which is why Cisco and Microsoft partnered to bring more choice, flexibility, and capabilities to customers. The industry-first solution is available in beta now for enterprise customers and partners, and expected to be certified and available for Cisco Board Pro, Room Bar, and Room Kit Pro in March 2023. It will deliver immersive, intelligent, and inclusive meetings experiences to Microsoft Teams customers, leveraging Cisco’s experience in designing award-winning, reliable, and secure video collaboration systems.

Cisco is the first vendor to offer devices with Microsoft Teams Rooms as the default experience with support to join Webex meetings with all the features and functionality customers enjoy today – without rebooting or reconfiguration by IT. Powered by the RoomOS and Microsoft Teams Rooms platform, mutual Cisco and Microsoft customers will benefit from the option to run fully-featured Microsoft Teams and Webex meetings natively on their Cisco devices, while leveraging advanced device management and analytics in Control Hub.

Cisco offers a comprehensive lineup of purpose-built video devices for all workspaces and collaboration scenarios. Additionally, the company offers a rich set of camera and audio intelligence capabilities available in the market today. Cisco collaboration devices to be certified for Microsoft Teams will include the Cisco Board Pro 55 and 75, Cisco Room Bar, Cisco Room Kit Pro, Cisco Room Kit EQ, Cisco Room Navigator, and Cisco Desk Pro, alongside remote work peripherals such as the Cisco Desk Camera 4K, the Cisco Headset 320 and the Headset 720.

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New Cisco Table Microphone Pro
An optimal meeting experience means all participants must be heard equally regardless of distance from a meeting device or background noise. Unlike standard microphones, the new Cisco Table Microphone Pro is multi-directional and achieves precisely this. Harnessing advanced audio intelligence capabilities, the microphone only picks up in-room participants’ voices with high precision using four built-in microphone elements and offers advanced noise cancellation for a variety of workspaces – from huddle rooms to large conference rooms and custom AV deployments. Benefits of the Cisco Table Microphone Pro include:

  • Supreme audio quality for users: Sophisticated AI technology and multi-directional architecture help intelligently capture voices in meeting rooms and enables a spatial, true-to-life audio experience for remote meeting attendees. The microphone features a noise-cancelling hardware architecture and advanced audio processing while working seamlessly together with Cisco’s industry-leading noise removal to enable remarkably distraction-free, elevated sound in hybrid meetings.
  • Easy deployment and unified monitoring for IT: Powered by Ethernet connectivity, the Cisco Table Microphone Pro is simple to set up and scale, with a plug-and-play experience into Cisco video devices, such as the new Cisco Room Kit EQ or the Room Kit Pro. The microphone can be configured, customized, and monitored in Control Hub for effortless, centralized cloud management alongside other Cisco collaboration devices.
  • Enhanced security: End-to-end encryption ensures security without the risk of exposing sensitive, confidential, or regulated interactions to the network.

Enhanced Audio Interoperability
Cisco works alongside an ever-growing ecosystem of hardware solution providers to ensure its collaboration devices work seamlessly with third-party offerings and peripherals. Doing so puts choice in the hands of customers – to work on their terms.

Cisco is extending its video and device interoperability to enable frictionless, IP-based integration with third-party audio systems. This innovation brings robust support for the AES67 standard for reliable, low-latency audio interoperability, offering customers a cost-optimized and flexible integration with Cisco collaboration bars, room kits, and integrated room systems. Audio equipment manufacturer Shure is the first partner Cisco is supporting with seamless integration into the company’s microphones, including the MXA920 Ceiling Array or MXA710 Linear Array.

“The new generation of IP-based audio interoperability between Cisco and Shure provides flexibility and seamless collaboration to future-proof video conferencing environments and provide end users with world-class audio experiences,” said Brian Woodland, Vice President of Global Business Development at Shure. “Customers invested in the Shure Microflex Ecosystem can leverage easy manageability, pristine quality, and plug-and-play compatibility with industry-leading Cisco video collaboration endpoints.”

This Cisco Table Microphone Pro is generally available today for customers using the Cisco Room Kit EQ, Cisco Room Kit Pro, and Cisco Room Panorama. Additionally, it will support Cisco Room and Board Devices which are expected for certification for Microsoft Teams Rooms in March 2023.

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Zurich Selects AWS to Accelerate Digital Transformation and Deliver New Customer Experiences at Scale

Cloud Computing Services - Amazon Web Services (AWS)

With AWS as its preferred cloud provider, global insurance leader will use AWS capabilities and the AWS Europe (Zurich) Region to speed innovation and meet regulatory and security requirements

Amazon Web Services (AWS), an Amazon.com, Inc. company announced that Zurich Insurance Group (Zurich), a leading multi-line insurer providing property, casualty, and life insurance solutions globally, is moving its enterprise information technology (IT) infrastructure to AWS. Zurich will use AWS’s reliable global infrastructure, advanced analytics, and machine learning technologies to deliver new digital customer experiences and drive automation at scale, in support of its worldwide digital strategy. As part of the multiyear strategic collaboration, Zurich will move 1,000 applications to AWS by 2025, including core insurance and SAP workloads.

“We want to help our retail customers lead safer and healthier lives, and bring our business customers peace of mind, by using the power of digital technologies to meet their evolving needs”

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Zurich will move its critical applications to AWS, simplifying, modernizing, and automating the company’s infrastructure. This approach will provide flexible and scalable application environments, enabling agile product development. Using Amazon Relational Database Service (Amazon RDS), Amazon Aurora (AWS’s fully managed MySQL and PostgreSQL-compatible relational database built for the cloud), and AWS App Runner (AWS’s service to quickly deploy containerized web applications and APIs), Zurich will develop and bring new products to market quicker, saving approximately $30 million a year. As a result, Zurich can focus on innovation and new customer experiences, reinvesting valuable resources into new business opportunities, recruitment, and acquisition strategies. By embracing cloud technologies, Zurich will also be able to streamline and optimize its core business processes and better prepare for new reporting requirements in 2023, including alignment with international financial reporting standards—IFRS 9 and IFRS 17.

Zurich will use RISE with SAP on AWS, a fully managed offering that combines SAP’s solution and implementation experience with AWS’ experience in helping customers transform their SAP landscapes on the cloud. By migrating its SAP environment to AWS, Zurich will create a modern, cloud-based system connecting data across its entire business. The SAP workloads migration will consist of 20 landscapes, a collection of servers for a specific workload, including more than 100 individual systems such as human resources (HR) and finance. AWS’s extensive SAP experience will allow Zurich to increase the performance of its SAP applications and integrate its data with advanced analytics and machine learning services to gain predictive capabilities and enterprise-wide reporting.

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Zurich works with AWS Skills Guild, a comprehensive skills enablement program that helps organizations accelerate cloud outcomes by creating excitement, increasing employee engagement, and nurturing a culture of learning. The insurance provider has already trained more than 400 employees, with plans to further grow the program. Zurich offers skills development opportunities to help attract and train new employee talent, and accelerate cloud adoption across the company.

“We want to help our retail customers lead safer and healthier lives, and bring our business customers peace of mind, by using the power of digital technologies to meet their evolving needs,” said Zurich’s Ericson Chan, Group Chief Information and Digital Officer. “Working with AWS will transform the way we bring solutions to market and enable us to make the most accurate and up-to-date insights available to our customers. We look forward to using the new AWS Region in Switzerland to support our regulatory reporting requirements.”

“Zurich’s focus on customers and innovation over the last 150 years is why it remains a leading insurer for more than 55 million people and businesses around the world. Moving their most critical business applications to AWS allows Zurich to put data at the heart of its business to automate processes, increase efficiency, and improve customer responsiveness,” said Matt Garman, senior vice president of Sales, Marketing, and Global Services at Amazon Web Services. “Combining Zurich’s financial expertise with AWS’s broad functionality will help the insurer continue to evolve its business to anticipate customer needs, and provide more personalized insurance products.”

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iGrafx Positioned as the Leader in the 2022 SPARK Matrix for Process Mining by Quadrant Knowledge Solutions

  • Quadrant Knowledge Solutions’ SPARK Matrix provides competitive analysis and ranking of the leading Process Mining vendors. 

  • iGrafx, with its comprehensive technology for process mining, has received strong ratings across the parameters of technology excellence and customer impact.

Quadrant Knowledge Solutions announced that it has named iGrafx as a 2022 technology leader in the SPARK Matrix: Process Mining, 2022.

The Quadrant Knowledge Solutions’ SPARK Matrix™ includes a detailed analysis of the global market dynamics, major trends, vendor landscape, and competitive positioning. The study also provides a competitive analysis and ranking of the leading Process Mining providers in the form of the SPARK Matrix™. The study also provides strategic information for users to evaluate different vendor capabilities, competitive differentiation, and market positions.

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According to Pranjal Singh, Analyst, Quadrant Knowledge Solutions“iGrafx offers Process360 Live process mining solution that provides real-time process optimization by combining real-time operational intelligence with process design, simulation, predictive analytics, and AI-based automation. Advanced AI/ML-powered predictive analytics of Process360 Live enables organizations to predict all activities, including the associated costs and duration, in one step regardless of whether the activities occur linearly or concurrently.” Pranjal adds, “iGrafx has created an AI/ML-based prediction engine that enables higher levels of forecast accuracy for delivering faster and accurate results to make real-time digital twins a practical reality. The company has received strong ratings across the parameters of technology excellence and customer impact and has been positioned amongst the leaders in SPARK Matrix: Process Mining, 2022.”

“The Quadrant team’s comprehensive assessment and report validates our breadth, uniqueness and leadership in the Process Mining Market,” said Alexandre Wentzo, Chief Strategy Officer at iGrafx. “Our acquisition and integration of the Logprickr process mining functionality into the Process360 Live platform transforms our offering and support for Process Models and Analysis, Journey Models and Analysis, and Process Mining. This true 360-degree view of process and journeys ensures business changes can be managed and coordinated based on the most accurate holistic view possible delivering maximum value to businesses.”

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Process mining helps organizations analyze, identify, automate, and monitor event logs and real-time system data to improve end-to-end operational business processes. Process mining comprises a dynamic set of tools that collect data from an organization’s IT systems and various data sources. This collected data helps organizations identify business gaps and resolve issues that may impact the performance of business processes.

Organizations are automating their business processes to drive digital transformation, and processes play a critical role in the effective implementation of these digital business initiatives. Process mining is a critical solution that uncovers existing processes in an organization and provides solutions to subject matter experts for modeling, documenting, and collaborating to re-engineer an organization’s operational processes. Process mining is also helping organizations to go beyond the traditional use cases of process discovery and is helping map the process mining solutions with customer journey mapping to further enhance the customer experience. Organizations are also leveraging artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA) to automatically discover and optimize critical business processes.

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Vizion Launches ION, an Annual Workshop Focused on Supply Chain Tech

Called ‘ION: Building Supply Chain Technology,’ this first-ever workshop includes Vizion’s partners and others from across the industry.

Vizion will host its first-ever supply chain development workshop on Tuesday, Jan. 31 at Caesars Forum in Las Vegas. The event, called “ION: Building Supply Chain Technology,” will take place leading up to the Manifest conference and expo. Its focus will be collaboration across the supply chain tech community and accelerating the path toward true visibility.

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The workshop will include in-depth discussions on the concept and evolution of end-to-end visibility, including sessions that address specific topics like:

1/ Container tracking data quality.

2/ Progress toward end-to-end visibility.

3/ The value of partnerships in logistics tech.

4/ Vizion’s API and how cargo owners, freight forwarders and others are using it to save time, reduce costs and streamline their supply chains.

“The pandemic brought to light the global supply chain’s many inefficiencies and vulnerabilities,” said Vizion CEO Kyle Henderson. “We believe in the ability of technology to streamline those inefficiencies and eliminate those vulnerabilities. ION is an opportunity for supply chain tech providers to gather together and talk about the challenges we’re facing.”

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Speakers on the ION agenda represent organizations like Hellmann Worldwide Logistics, Intelligent Audit, Maersk Growth, Overhaul and Slync.io, as well as Vizion strategic partners 3rdwave, BlueBox Systems, Raft and Zeus Logics.

Learn more about ION and RSVP to attend. If you cannot attend the ION workshop, meet the Vizion team by visiting Booth 332 during the Manifest expo. If you have a container number or master bill of lading, you can try Vizion by tracking one of your containers at our booth.

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CRN Recognizes HYCU as a Cloud 100 Company for 2023

Innovation across Hybrid and Multicloud Data Protection as a Service with Award-Winning Solutions Drives Partner and Reseller Success to Secure Latest Industry Recognition

HYCU, Inc., the world’s fastest-growing multi-cloud data protection as a service company, announced that CRN, a brand of The Channel Company, has named HYCU to its annual Cloud 100 list, for the fifth consecutive year. This list honors the 100 Coolest Cloud Companies for 2023 across five key categories: infrastructure, monitoring and management, storage, software, and security.

CRN’s Cloud 100 list spotlights technology suppliers for their commitment to channel partners as well as their demonstrated innovation in cloud-based technology development. This list is the trusted resource for solution providers looking for technology vendors best positioned to support their cloud product and services needs.

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“Our partners rely on us to deliver innovative data protection solutions to backup and recover their SaaS, hybrid and multicloud-native IT environments,” said Simon Taylor, Founder and CEO, HYCU, Inc. “We do this by eliminating complexity and giving partners and resellers peace of mind that data is secure and available in the event of what has become an all too familiar problem, ransomware. A heart-felt, thank you, to the editors and team at The Channel Company for continuing to recognize HYCU. And, a huge shout out to our engineers, partner, alliance and customer success teams for their fundamental belief that there is a better way to protect and recover data, no matter where it is located.”

HYCU purpose-built, as a service backup and recovery solutions, continue to address the latest challenges for partners and customers to secure, manage, protect and recover modern applications and data. 100%-focused on reseller and channel partners, HYCU PACE (Partners Accelerating Cloud Environments) Global Partner Program, a CRN 5-Star Program, provides comprehensive on-premises and public cloud data management that is easy to deploy, manage and maintain while minimizing additional cost for software and hardware.

“In today’s remote-facing enterprise environment, cloud services have become the critical component needed to build comprehensive and secure IT solutions,” said Blaine Raddon, CEO, The Channel Company. “The companies selected for this year’s Cloud 100 list have shown time and again that they support partners in the ever-evolving cloud computing business with state-of-the-art products and services. Our team commends those on this year’s list and looks forward to watching them drive positive change in the cloud domain throughout the year.”

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CRN Recognizes Informatica as a Cloud 100 Company for 2023

Informatica announced that CRN, a brand of The Channel Company, has named Informatica to its annual Cloud 100 list for the second consecutive year. Innovative cloud technology providers are recognized on CRN’s annual list of the Coolest Cloud Companies in five major categories: infrastructure, monitoring and management, software, storage, and security.

“To be recognized by CRN as a top cloud leader for the second consecutive year is an honor,” said Amit Walia, CEO of Informatica. “This past year has been incredibly exciting for Informatica. We’ve seen remarkable growth within our cloud ecosystem as cloud migration and robust data management strategies remain priorities for enterprises to transform digitally. It’s a privilege to be a trusted partner to guide these organizations through this transition and help them bring their data to life.”

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Today, over 5,000 customers in 100 countries and 85 of the Fortune 100 now rely on Informatica to drive data-led business transformation, fueled by increased business from private and public entities. This customer and partner momentum drove Informatica’s placement on the CRN Cloud 100 list.

“In today’s remote-facing enterprise environment, cloud services have become the critical component needed to build comprehensive and secure IT solutions,” said Blaine Raddon, CEO, The Channel Company. “The companies selected for this year’s Cloud 100 list have shown time and again that they support partners in the ever-evolving cloud computing business with state-of-the-art products and services. Our team commends those on this year’s list and looks forward to watching them drive positive change in the cloud domain throughout the year.”

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2bcloud Supports stor.ai with AWS Adoption in Multi-Cloud Environment

Retail market ecommerce solutions provider realizes improved operational efficiencies by enlisting 2bcloud in modernizing its cloud environment

2bcloud, a leading next generation multi-cloud managed service provider for tech companies on their cloud journey, announced that stor.ai, a retail market ecommerce solutions provider, has garnered operational efficiencies through its use of 2bcloud’s multi-cloud expertise working with AWS.

2bcloud provided the knowledge and experience to guide a successful multi-cloud deployment for stor.ai to support its state-of-the art white label retail platform which enables clients to quickly and easily connect to inventory, position their brands to develop customer loyalty, and boost average order value.

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“Running a large cloud-based operation requires a well-provisioned cloud platform capable of managing the load and delivering peak performance,” said Itay Blogorodsky, 2bcloud General Manager, North America. “As a long-term customer, stor.ai turned to 2bcloud to achieve demonstratable operational efficiencies — a feat that can be achieved through modernizing its cloud environment.”

“2bcloud’s specialist did an amazing job of helping us identify AWS as the right cloud platform,” said Gilad Globen, CTO & vice president of research and development, stor.ai. “From working with our US and Israeli teams, to project managing the entire integration, it’s been a pleasure working with 2bcloud and seeing our goals come to life.”

Through scrutiny of stor.ai’s challenges and requirements, 2bcloud led with the development and implementation of proof of concept based on AWS. The proof of concept proved successful and stor.ai decided to add AWS to their cloud environment.

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Working alongside stor.ai’s global teams, 2bcloud deployed AWS and achieved the following results:

  • Rapid deployment – 2bcloud deployed AWS services using a well-structured and managed project plan and stor.ai now runs a multi-cloud environment.
  • Greater capabilities – Adding AWS to stor.ai’s cloud environment offers greater scalability, flexibility, and resilience, enhancing stor.ai’s cloud capacity.
  • Improved performance – AWS offers stor.ai greater speed and smoother performance, a benefit that’s directly passed onto its clients. In addition, further cloud optimization positions Stor.ai to benefit from long-term cost savings.
  • Dedicated support – stor.ai has 24/7 access to 2bcloud’s team of cloud specialists to address any technical issues across their cloud environment.

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OneBill Elevates Its CRM Capability Through Its New Hubspot Integration

Companies using OneBill’s platform to manage their billing and monetization operations will now have the advantage of leveraging powerhouse Hubspot’s intelligent CRM tools, thanks to a newly developed integration.

One ongoing challenge for businesses is ensuring that accurate customer data is not only held accurately in their CRM, but efficiently mirrored in other system-wide businesses. In fact, poor data quality is costing the US economy approximately $3.1 trillion annually. Moreover, it has been found that CRM databases include 10-25% critical data errors.

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Through this new OneBill and Hubspot integration, businesses can now have the peace of mind that their customer records will be accurately duplicated and kept up-to-date in real time. More specifically, the integration will enable businesses to:

  • Sync OneBill Subscribers as Contacts in HubSpot
  • Sync OneBill Orders as Deals in HubSpot
  • Associate HubSpot Deals with Contacts
  • Sync HubSpot Contacts as Subscribers in OneBill
  • Sync HubSpot Quotes as Quotes in OneBill

One of OneBill’s customers, ISP provider BlazingHog have already been test driving the new integration and have been reaping the benefits of having their customer records in sync with their billing data. BlazingHog’s Chief Executive Officer, Thomas Filla mentioned that thanks to this new integration, “we are now able to determine the actual cost of acquisition. Earlier, the information was not being tracked efficiently as there was no way to tell which channel specifically attributed to the sale. With this automation, we are now able to see the complete customer acquisition journey and attribute revenue to each touch point.  Now we can focus on the advertising sources that maximize value. In short, reduced cost of acquisition and improved the overall advertising efficiency.”

Founder and CEO, JK Chelladurai remarked, “maintaining CRM data integrity and accuracy continues to be a growing priority for our customers, and so we are ecstatic to introduce this integration with one of the top CRM providers in the game”.

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FROGED Continues to Build Strong Momentum with their Product Success Platform with 369% Growth in the US Market

FROGED - Customer Experience Platform

FROGED the award-winning Product Success Platform announced that they have successfully grown their client base in the US market by 369 % with the traffic growth by 60% in 2022. This European based female led startup has created a tool focused on Customer Success and Support departments to increase retention and reduce churn rate in SaaS business models.

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“FROGED was born to be a Game Changer. It means the evolution of Customer Success and Support for the world to come, based on the foundations of Human Powered Technology. We believe in Technology and we believe in Humanity and that entails a huge commitment in everything we do.” said Emily G.-Cebrián, CEO and Co-founder of FROGED.

The company attributes their significant growth to their first ever in the market Product Success Platform, a SaaS software tool that helps SMBs improve important metrics: Product Adoption Rate, Engagement Rate, Retention Rate & Churn Rate. With the addition of a New Head of Sales and an outbound sales team in the US time zone, FROGED is reaching US based SaaS and subscription-based platforms that need to retain customers and offer them proactive support to scale their business models.

FROGED Co-founder Emily has been nominated as one of FORBES Spain most creative entrepreneurs in 2022. With a 4X growth in 2 consecutive years, FROGED foresees a 2023 with special focus in the US market where they expect to rapidly expand all types of connections (clients, collaborators and investors)

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