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DealHub Partners with Gong to Power Deal Execution and Revenue Predictability

Together, DealHub and Gong provide sales teams with deep and holistic intelligence on buyer intent and deal sentiment

DealHub.io, the Next-Gen CPQ Platform, announced a partnership with Gong, the Reality Platform, to combine customer conversation and activity data from Gong with DealHub’s buyer journey insights. The partnership delivers a more complete picture of buyer engagement and sentiment throughout the sales process.

With this partnership, DealHub’s insights add a new dimension of deal visibility and predictability within the Gong deal timeline. The consolidated view of buyer interactions provides sales teams with a deep understanding of customer sentiment and intent that is needed to drive next best actions and improve forecast accuracy.

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Via its Digital DealRoom, DealHub provides the ability to capture real-time buyer intent and deal insights, derived from every customer touch, throughout the sales process and buyer journey. As a virtual playing field where buyers and sellers engage on all aspects of a deal, DealHub reveals buyer engagement insights that help revenue teams to more accurately predict outcomes and overcome roadblocks.

“DealHub’s deal insights have proven to increase win-rates,” says Eyal Elbahary, DealHub’s CEO and Co-founder. “Our partnership with Gong will provide sales organizations with greater control and clarity over deals, and significantly increase revenue predictability.”

“In the face of economic volatility, revenue teams and sales leaders need visibility into their pipeline and deals leveraging buyer engagement signals. This holds especially true around quoting and contracts to help focus selling efforts on deals with the highest propensity to close,” says Eran Aloni, EVP of Ecosystem and Business Development at Gong. “By welcoming DealHub into the Gong Collective, we will unlock more value for our mutual customers.”

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Daasity Builds ELT+ for Commerce on the Snowflake Data Cloud

Joint customers to benefit from Daasity’s optimization for eCommerce and Snowflake’s dynamic workload scaling

Daasity Inc. announced that it has launched ELT+ for Commerce, Powered by Snowflake. ELT+ for Commerce will benefit customers by enabling consumer brands selling via eCommerce, Amazon, retail, and/or wholesale to implement a full or partial data and analytics stack.

“As Snowflake continues to make strides in mobilizing the world’s data, partners like Daasity give our customers flexibility around how they build data solutions and leverage data across the organization.”

“Brands using Daasity and Snowflake can rapidly implement a customizable data stack that benefits from Snowflake’s dynamic workload scaling and Secure Data Sharing features,” said Dan LeBlanc, Daasity co-founder and CEO. “Additionally, customers can leverage Daasity features such as the Test Warehouse, which enables merchants to create a duplicate warehouse in one click and test code in a non-production environment. Our goal is to make brands, particularly those at the enterprise level, truly data-driven organizations.”

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Building its solution on Snowflake has allowed Daasity to leverage Snowflake’s single, integrated platform to help joint customers extract, load, transform, analyze, and operationalize their data. With Daasity, brands only need one platform that includes Snowflake to manage their entire data environment.

“Daasity’s ELT+ for Commerce, Powered by Snowflake, will offer our joint customers a way to build a single source of truth around their data, which is transformative for businesses pursuing innovation,” said Scott Schilling, Senior Director of Global Partner Development at Snowflake. “As Snowflake continues to make strides in mobilizing the world’s data, partners like Daasity give our customers flexibility around how they build data solutions and leverage data across the organization.”

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Daasity enables omnichannel consumer brands to be data-driven. Built by analysts and engineers, the Daasity platform supports the varied data architecture, analytics, and reporting needs of consumer brands selling via eCommerce, Amazon, retail, and wholesale. Using Daasity, teams across the organization get a centralized and normalized view of all their data, regardless of the tools in their tech stack and how their future data needs may change.

ELT stands for Extract, Load, Transform, meaning customers can extract data from various sources, load the data into Snowflake, and transform the data into actions that marketers can pursue. For more information about Daasity, our 60+ integrations, and how the platform drives more profitable growth for 1600+ brands, visit us at Daasity.com.

Industry-leading applications are Powered by Snowflake. By building on Snowflake, product and engineering teams are able to develop, scale, and operate their applications without operational burden, delivering differentiated products to their customers. With the Powered by Snowflake program, builders get access to resources to help them design, market, and operate their applications in the Data Cloud. To learn more about the Powered by Snowflake program and how organizations are building on Snowflake.

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HdL Companies Acquires DataMax Revenue Enhancement

HdL Companies

Increasing Revenue for Local Governments

HdL Companies, a leading provider of revenue enhancement and management solutions for public agencies, is pleased to announce the acquisition of key assets from NC-based DataMax Corporation, a like-minded firm that specializes in revenue identification and recovery.

“We are thrilled about today’s announcement. The combination of DataMax with HdL Companies will create tremendous opportunities for our clients and team members. We are delighted and honored to become associated with HdL Companies,” said DataMax CEO, Lisa Venable.

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DataMax’s outstanding reputation for providing high-quality services compliments HdL’s objective of supporting communities and their local government leaders through increased revenue, efficient operations, and overall economic success. As an affiliate of HdL, DataMax will continue to provide and grow their local government solutions to existing and prospective clients.

“We are very excited about the acquisition of DataMax. This affords HdL expanded opportunities to serve more municipalities across the U.S. in our mission to support vibrant communities where people live, work, and play,” says HdL Companies CEO and President, Andy Nickerson. “HdL and DataMax are closely aligned with our core values, which will enable seamless integration. Together, we will continue to add value to local governments by offering robust software solutions and tech-enabled services that maximize municipal revenue streams.”

Eddy Forest, DataMax President, adds: “This is a great opportunity for both our clients and our employees. We are extremely proud of the company and culture that we have built over the past few years, and this transaction paves the way to build on that success.”

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Paytronix Looks to the Future of Guest Engagement

Paytronix

With a new look, the pioneer in providing the technology and services that enable brands to develop deep and lasting guest relationships signals an industry shift

With a bold new look and feel, Paytronix, the leader in guest engagement for restaurants and convenience stores, signaled to the industry that loyalty has changed, and that brands need to think differently about how they keep guests happy and engaged.

The company, which pioneered restaurant loyalty more than 20 years ago, has led the industry in firsts, including using artificial intelligence, contactless payments, and curbside pickup. Now, the company is positioned to help its clients better align all the components of the digital customer engagement ecosystem to power the industry into the future.

“We introduced digital loyalty to the restaurant industry more than 20 years ago. Then, in 2019, we entered online ordering, as it was still a small part of the market,” said Paytronix CEO Andrew Robbins. “Now, technologies such as loyalty and online ordering are key pieces of the technology stack for any brand. The question is: How do you best use the data these tools provide to keep guests engaged and returning? To do that, brands must align all components of their digital guest engagement platform, and that’s what our teams are expert at doing.”

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See video of Andrew Robbins

Early in the pandemic, restaurants and convenience stores rushed to install the technology they needed for survival. Tools such as loyalty, online ordering, messaging, CRM, marketplace management, and mobile apps were lifelines that kept them afloat.

Today, as the worst of the pandemic recedes, brands are working to get more out of their investments. The focus is on interacting personally with guests, at scale, by providing the right incentives at the right time through the right channels to drive engagement and revenue.

“Loyalty programs need to continue to evolve to ensure that we are meeting our core guest expectations, so that they want to continue engagement with us via our surprise and delight model,” said Darin Dugan, CMO of Jimmy John’s. “At Jimmy John’s we’re working with Paytronix to power the next level of guest engagement. That means gamification programs such as badges that give us, at the brand level, the opportunity to encourage deeper engagement. We’re developing a truly fun relationship with our guests, and we could only do that by using the right technology and having a great team behind us.”

With more than 1,800 branded clients, the Paytronix platform has handled more than 40 billion transactions. In fact, a new campaign gets launched on the platform every minute.

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Presto Named Supplier of the Year for Innovation by Checkers & Rally’s

File:Presto restaurant technology logo.png - Wikimedia Commons

Checkers & Rally’s recognizes the significant business impact generated by the Presto Voice A.I. drive-thru automation solution at hundreds of its restaurants nationwide.

Presto Automation Inc., the largest drive-thru automation technology provider in the hospitality industry, announced that iconic drive-thru restaurant chain Checkers & Rally’s has awarded the company its Supplier of the Year Innovation Award for 2022. Presto has been recognized for successfully delivering and scaling its A.I.-powered voice assistant, Presto VoiceTM, at hundreds of Checkers & Rally’s drive-thru restaurants nationwide. Over the past year, Presto Voice has consistently demonstrated that drive-thru A.I.-driven voice automation can significantly lower labor costs while simultaneously driving up revenue.

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“We announced a rollout of Presto Voice across our stores early last year and it has since been installed at hundreds of stores nationwide”

“We announced a rollout of Presto Voice across our stores early last year and it has since been installed at hundreds of stores nationwide,” said Minh Le, Chief Information Officer at Checkers & Rally’s. “This award recognizes the significant business impact Presto is creating by enabling us to redeploy labor to more critical areas of the business while helping increase revenue.”

Checkers & Rally’s is the first restaurant brand with a drive-thru channel to announce a nationwide rollout of a drive-thru A.I. voice assistant solution. Working in partnership with Hi Auto, a leading conversational A.I. technology company, Presto Voice enables Checkers & Rally’s to have more interaction time with guests, ensure order accuracy, and offer a superior guest experience. This award is a validation of Presto’s commitment to deliver the best and most innovative drive-thru automation solutions at scale. Presto is honored to receive this award and proud to be recognized as an important partner to the Checkers & Rally’s team.

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Gigamon Recognizes Top Global Channel Partners at 2023 Sales Kick-Off

Gigamon celebrates top partners that enabled customers to gain the deep observability required to manage and secure their hybrid and multi-cloud IT infrastructure efficiently and effectively

Gigamon, the leading deep observability company, recently announced its Channel Award winners at its annual sales kick-off event in San Diego, CA. Each of the top partners played a vital role in driving the company’s 2022 momentum as Gigamon established itself as the industry-leading deep observability vendor with a 68 percent market share in the first half of 2022. The Gigamon Channel Awards highlight the outstanding success of top-performing partners and distributors which have helped deliver industry-leading solutions to a global customer base.

“Our channel-first strategy is a fundamental component of our business plan and we are fortunate to work alongside over 1,000 global partners that are focused on delivering industry leading solutions backed by unparalleled support,” said Doug Woodley, senior vice president of worldwide sales at Gigamon. “We are proud to recognize the impact that each of our top partners is having on their customers’ cloud transformation journeys.”

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Here are the Channel Award winners:

  1. 2022 Americas Partner of the Year, Trace3: “We are honored and excited to be named Gigamon’s Americas Partner of the Year for 2022,” said Bryan Kissinger, senior vice president, and CISO of Trace3. “Our team of certified GigaCHAMPs, our partner team, our marketing team, and our senior leadership team all stand behind the Gigamon portfolio of solutions that provide our clients deep observability across their hybrid cloud networks, with actionable intelligence from east-west and north-south traffic. Our passion is technology, and we believe that all possibilities live in technology. Gigamon absolutely aligns to that philosophy. We look forward to continued growth together in 2023 with our foundational network security and unified cloud security vision and services.”
  2. 2022 Americas Regional Partner of the Year, Layer 8 Solutions: “We are very excited to be recognized as, ‘Top Americas Regional Partner of the Year,'” said Steve Watt, president of Layer 8 Solutions. “We have been partnered with Gigamon for over 15 years and share a mutual commitment to delivering deep observability solutions to our Canadian clients. Partnering with Gigamon enables our customers to maximize the power of observability tools to manage their hybrid and multi-cloud infrastructure.”
  3. 2022 APAC Partner of the Year, ST Engineering: “We are pleased and honored to work with Gigamon on offering best-of-breed technologies that help our customers to pinpoint security issues faster and contain network costs,” said Lim Meng Hwee, general manager of Cybersecurity Solutions and Services at ST Engineering. “We look forward to another successful year with Gigamon in 2023.”
  4. 2022 EMEA Partner of the Year, Mannai Corporation: “It is an honour for us at Mannai to be awarded this prestigious Global recognition,” said Sahayaraj Siluvaipillai, senior vice president at Mannai Corporation – ICT Networking and ELV. “Having won the Gigamon EMEA Partner of the Year Award, after a memorable 2022 we accomplished together with our partner Gigamon at the FIFA World Cup Qatar 2022, is received with immense gratitude and with responsibility as well to ensure we maintain the pedestal of our winning partnership in the long run. Our partnership thrives on trust, alignment and excellence, and we look forward to standing by this to achieve even bigger success together in 2023.”
  5. 2022 Partner of the Year – Public Sector, Blackwood Associates, Inc.: “Blackwood began working with Gigamon pre-product in 2004 because we understood the need to facilitate comprehensive visibility across rapidly evolving networks,” said Ryan Morris, president and owner at Blackwood. “Fast forward nearly two decades and requirements have only become more complex, but the customers who continued to invest in Gigamon over that time are best positioned to support modern deep observability needs that lead to more reliable and secure networks. This need is further amplified by current Federal mandates and Blackwood is very excited to continue our work deploying the unrivaled leader of this space.”
  6. 2022 Global Partner of the Year, World Wide Technology: “WWT is honored to be named Gigamon Partner of the year for 2022,” said Bob Olwig, executive vice president, global partner alliances at World Wide Technology. “The momentum and growth we saw in 2022 was clear across all segments: enterprise, public sector, and service provider. We are excited to see where the next year takes us as we continue to grow our joint partnership.”
  7. 2022 Top Gigamon Community Partner, Timothy Wong Kwai Hoong: “The Gigamon Community is an incredible resource for both customers and partners,” said Timothy Wong Kwai Hoong, technical architect of NTT Ltd. “I can participate in different forums to derive answers to my questions and join various groups to discuss topics that interest me. The Gigamon community certainly helps to elevate my experience, connecting me with users globally.”
  8. 2022 Distributor of the Year, Carahsoft Technology Corporation: “It is an honor to be recognized once again as Gigamon Distributor of the Year,” said Chris Clarke, director of sales for the Gigamon team at Carahsoft. “Through a combination of successful sales and marketing activities, our integrated teams and reseller partners have made a significant impact on the Gigamon business in 2022. We value our long-term partnership with Gigamon and the success we have achieved in meeting the needs of our joint public sector customers over the past decade and look forward to continuing this momentum.”

Over the years, the Gigamon Partner Program has received four consecutive, five-star ratings among the CRN’s Partner Program as well as four consecutive CRN Women of the Channel recognitions. Furthermore, the company has been awarded three years running for the CRN Channel Chief list, a 2020 Channel Partner Top 10 Up award win, and among CRN’s Power 100 – Top Most Powerful Woman in the Channel in 2019.

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Inmar Post-Purchase Solutions and Kiosk Information Systems Now Offer Self-Service Returns Kiosks to Improve the “Returns Experience” and Reduce Costs for Merchants Selling Online

Inmar Post-Purchase Solutions, a leading provider of post-purchase customer experience and e-commerce returns solutions, and KIOSK Information Systems (KIOSK), the leading self-service solution provider in North America, have partnered to bring unprecedented convenience and efficiency to the product returns process.

Self-service returns kiosks enable automated, package-free and label-free returns for products purchased online. This innovative approach to returns processing provides cost savings, increases Net Promoter Scores (NPS), boosts shopper loyalty and improves sustainability — without adding staff.

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Process More Returns with Less Staff while Increasing Customer Satisfaction

Using self-service kiosks enables staff to spend less time managing returns and more time serving shoppers — about 94 percent more time.

“Online returns are crucial to e-commerce success, but despite being vital to loyalty and purchase frequency, returns are often frustrating for shoppers,” said Dan Nevin, General Manager at Inmar Post-Purchase Solutions. “Self-service kiosks eliminate this frustration while adding value to host merchants. Processing 1.8 million returns during our national rollout, and maintaining a customer satisfaction rate of 93 percent, clearly indicates shoppers are embracing self-service returns.”

In addition to greater convenience, in-store returns are also more sustainable, as customers fit their return journey into their normal schedules. Returns are consolidated in one place as well, which makes shipping more efficient and reduces the consumption of fossil fuels.

KIOSK designs, manufactures, monitors and supports the nationwide kiosk deployment. KIOSK IT professionals monitor real-time IoT alerts on the system, and software and component-level performance, which facilitates industry-leading uptime statistics.

“Because these kiosks are so quickly adopted and heavily used throughout each day, uptime is paramount to delivering the optimal post-purchase experience,” said Kim Kenney, CEO of KIOSK. “Our comprehensive service wrapper provides a consistent and reliable returns experience in the field, ensuring that first-timers naturally transition to repetitive loyal users.”

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Gartner Announces Gartner Data & Analytics Summit 2023

Details: Data and analytics (D&A) leaders and their teams have shown perseverance, creativity and ingenuity in the face of a disruptive global environment. As companies push to transform and accelerate D&A, leaders must execute purposeful strategies that maximize capabilities, scaling cohesive ecosystems across the organization while using artificial intelligence (AI) to ethically manage data and privacy. The Gartner Data & Analytics Summit 2023 will address the most significant challenges that D&A leaders face in empowering the innovative and adaptable organizations of the future.

“Lead for Purpose. Connect With Trust. Make an Impact.”

Audience and Topics: The conference is expected to feature 50+ Gartner experts and 150+ research-driven sessions. The audience will consist of chief data officers, chief analytic officers, chief data scientists, business intelligence and analytics managers, artificial intelligence (AI) managers, data and analytics governance managers and more.

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The full conference agenda features six comprehensive tracks that take a deep dive into a broad range of topics including leadership skills, data management, analytics, data science and machine learning/AI, and governance and privacy.

Keynote Speakers

  • Gartner Opening Keynote: “Lead for Purpose. Connect With Trust. Make an Impact.” with Gartner distinguished vice president analyst Debra Logan and Gartner vice president analyst Kurt Schlegel
  • Gartner Keynote: “The New Economics of Technology and Data,” with Gartner distinguished vice president analyst Daryl Plummer

Exhibit Showcase: The Exhibit Showcase onsite at the Gartner Data & Analytics Summit will bring together more than 135 leading technology and service providers highlighting the latest data and analytics tools. A listing of current exhibitors is available on the Exhibitor Directory.

Venue and Travel Details: Visit the Summit’s website for complete venue and travel details.

Registration: Full-time journalists from editorial publications are eligible for a press pass. Please contact Meghan Rimol DeLisi for additional details and registration requests: Meghan.Rimol@Gartner.com.

Social Media: Join the discussion on social media using #GartnerDA.

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SenecaGlobal Realizes 400% New Customer Revenue Growth in 2022

SenecaGlobal

Growth Catalyzed by Innovation Outsourcing in SecurityTech, FinTech, HealthTech and Enterprise Resource Planning

SenecaGlobal, a leader in innovation outsourcing for complex software development and managed services, announced a 400% increase in new customer revenue growth and overall year-over-year revenue growth of 22% in 2022.

Our recent customer traction is reflective of our market-specific initiatives, top software developer talent and industry experts in SecurityTech, HealthTech, FinTech and ERP,” said Ed Szofer, president, CEO and co-founder of SenecaGlobal. “Our clients rely on us to develop and scale their product innovations, resulting in faster time to market and competitive advantage. As the global economy becomes more complex, our customers consider innovation outsourcing an integral part of their strategy for growth.”

“Our recent customer traction is reflective of our market-specific initiatives, top software developer talent and industry experts in SecurityTech, HealthTech, FinTech and ERP”

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In 2022, SenecaGlobal expanded its customer base significantly with companies that want to take advantage of domain expertise specific to their industries. For example:

  • A Series-C funded security automation platform company turned to SenecaGlobal for a team of hard-to-find developers with skills in artificial intelligence (AI) algorithms and security automation technologies. The team immediately added value and the client expanded the scope of work for their next-gen cloud solution.
  • A leading Fortune 20 healthcare service provider tapped SenecaGlobal to lead design and development of its data repository and interoperability projects, enabling ecosystem members in their marketplace to share data internally and externally with partners to improve customer care.
  • A HealthTech company engaged SenecaGlobal to speed up innovation for their SaaS-model software solution that is driven by cutting-edge AI algorithms.
  • A fitness equipment manufacturer turned to SenecaGlobal to scope, optimize and manage its NetSuite implementation with a focus on managing overseas production cycles, ideal inventory levels and analytics about product demand based on customer segments.

Staying the Course

The company attributes its growth to the business strategy it adopted in 2021, which is centered on innovation outsourcing services for small and mid-size firms to accelerate time-to-market for clients’ new and emerging solutions. Since implementing the strategy two years ago, SenecaGlobal has achieved a 31% annual growth rate.

In a highly competitive hiring market, SenecaGlobal’s innovation outsourcing services enable companies to quickly assemble devoted teams of software developers with hard-to-find technical skills, keeping their digital initiatives on track. Customers turn to SenecaGlobal for expert services to design, deploy and manage new applications, optimize existing deployments, and accelerate cloud adoption.

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Other Key Achievements in 2022

In addition to driving revenue growth, in 2022 SenecaGlobal also:

  • Launched a set of data architecture (AbilityAccelerator™), SMART on FHIR application (BridgeAccelerator™), and API accelerators (ClarityAccelerator™), which help HealthTech and clients from other industries bring products to market faster.
  • Celebrated our 15th anniversary.
  • Named as “Most Promising AWS Solutions Provider” by CIO Review magazine.
  • Recognized as a “Top 10 Oracle Solution Provider” by CIO Applications magazine.
  • Joined the Oracle NetSuite Solution Provider Program to leverage our experience to promote, implement and tailor NetSuite to the needs of clients in the manufacturing and distribution industries.
  • Provided financial and volunteer support for charitable organizations such as the YAGNA Foundation, Nirmaan Organization, The Cancer Support Center, Maddog Strong Foundation and TenThirtyFive.

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