Clarabridge’s omnichannel, AI-powered text analytics, integrated with Microsoft Dynamics 365 Customer Voice and Dynamics 365, enhances the customer experience  Clarabridge, a global…
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Algolia AI allows companies to build tailored experiences that continuously learn, tune, and personalize based on user behavior Algolia, the leading Search and…
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Innovative combination of technologies and services driven by AI will evolve the call center, reduce costs and improve overall customer experience Lifesize, a global innovator of…
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Sales leaders already know that they'll get more conversions when they connect with customers on a more personal level.  Simply put, a conversational AI tool uses messaging app, speech…
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GSK, AstraZeneca, Guy’s and St Thomas’ NHS Foundation Trust, King’s College London, Oxford Nanopore to Tap NVIDIA’s New ‘Cambridge-1’ AI Supercomputer GTC — NVIDIA today announced…
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Voyager Labs, a world leader in the Artificial Intelligence space, announced today that it has been selected as the winner of OSMOSIS "Open Source Technology Innovation of the Year" in…
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Enterprise software solution provider TPIsoftware partnered up with the biggest bicycle sharing system in Taiwan, YouBike, to launch a new smart customer service system and enhance user…
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Strategic partnership results in the first mobile telco cloud-native platform with built-in Conversational and Engagement AI Services Nuance Communications, Inc. (NASDAQ: NUAN) and…
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Five9 Agent Assist shatters AI perceptions of being ‘expensive,’ ‘hard,’ and ‘inaccurate’ while providing consistent, detailed and precise call summaries Five9, a leading provider of…
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In The Pandemic Age, Voximplant Kit Delivers A Simplified No-code Cloud-based Contact Center Solution That Can Be Deployed By Any Business Department In Minutes…
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