Enterprise software solution provider TPIsoftware partnered up with the biggest bicycle sharing system in Taiwan, YouBike, to launch a new smart customer service system and enhance user experiences with its conversational AI chatbot technology.
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Bicycle sharing systems grow with positive user experiences, and YouBike aims to accomplish this with the constant optimization of its software systems. In launching a new AI-powered customer service system, YouBike has enabled 24-hour online chatbot services through personal devices.
The chabot TPIsoftware designed with YouBike connects with the official YouBike website, LINE, Facebook, and Google Assistant to provide users the information they need, quickly and comfortably. Inquiries can range from bicycle locations, lost and found, and latest events, to FAQs and other services. Users can obtain all the information they need from chatbot conversations, improving customer satisfaction and enhancing the brand image.
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A powerful human-like chatbot to upgrade online customer support systems
The key to powerful customer service chatbots lies in the ability to accurately understand end user input. Natural language understanding (NLU) and machine learning can be combined to perform intent classification and entity recognition, allowing chatbots to understand conversation content, correctly grasp user needs, and process relevant information for corresponding services.
Fluent and flexible conversational services are made possible with the addition of FAQ and FLOW technologies, responsible for answering fixed-response questions with diverse inquiry word choices and obtaining end user information required to provide appropriate services through multi-round dialogue. TPIsoftware employed its conversational AI solution, SysTalk.Chat, which fuses these technologies with human-computer interaction to maximize the human-like factor and ensure smooth conversation flow.
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