Page 1084 – SalesTech Star

ForgeRock Introduces New Partner Program to Accelerate Growth

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May 22, 2023

ForgeRock Introduces New Partner Program to Accelerate Growth

Company Appoints Chris Westfall as Vice President of Global Partner Strategy, Programs, and Operations to Lead New Partner Program

ForgeRock, a global digital identity leader, announced the launch of a new partner program that now provides a comprehensive set of benefits that will drive growth and help ForgeRock partners deliver remarkable customer experiences. To lead the new program, ForgeRock has hired Chris Westfall as Vice President of Global Partner Strategy, Programs and Operations, who brings expertise from over 20 years of partner ecosystem leadership across the software industry.

The Identity and Access Management (IAM) market continues to experience significant growth with a Total Available Market (TAM) of $71 billion and is foundational to the growth of enterprises in an era of digital transformation and a widening cyber threat landscape. Enterprises are moving away from homegrown and legacy identity solutions, creating huge opportunities for ForgeRock and its partners. ForgeRock offers enterprise-grade solutions in one platform and serves all identities, including workforce, consumer, things and devices.

The new and enhanced ForgeRock Partner Program meets the needs of the company’s growing partner ecosystem, with a special focus on system integrators. The program will allow ForgeRock’s partners to evolve and expand their identity capabilities into areas like governance and passwordless for both CIAM and workforce use cases.

“We’ve achieved a lot of great things with our partners to date, and we’re excited to scale the program to greater heights by delivering even better results and increasing our investments”

“We’re investing in our partner ecosystem more than ever with the expansion of our new partner program to offer shared resources and playbooks, and help ensure our joint customers achieve their digital transformation goals successfully,” said Fran Rosch, CEO of ForgeRock. “Powerful identity solutions are at the heart of every successful digital transformation, and we’re excited to deepen our partner relationships to deliver innovative identity solutions that support our mutual customers.”

The ForgeRock Partner Program launches this quarter and will create more opportunities to win and accelerate growth. Partners will have access to demo environments, roadmap previews, sales enablement resources, RFP support, and marketing campaigns that help partners find new business opportunities in all regions around the world. Partners will also have access to generous sales incentives and funding for marketing, training and professional services support. ForgeRock will also give partners access to technical skills courses, certification programs, knowledge bases, and ForgeRock’s customer support experts to help them effectively support their customers.

“We’ve achieved a lot of great things with our partners to date, and we’re excited to scale the program to greater heights by delivering even better results and increasing our investments,” said Chris Westfall, Vice President of Global Partner Strategy, Programs and Operations at ForgeRock. “The shared commitment we have with our partners is to deliver remarkable growth and successful customer experiences, and this new program is purpose-built to support those goals.”

Chris Westfall joins ForgeRock from Paylocity where he served as Vice President, Head of Channels and Alliances, and led the development and execution of channel and alliance partner strategies. Chris is an industry veteran with experience in helping software companies grow in new and target markets globally, driving significant growth and business transformation, and leveraging strategic partnerships across channels, OEM, referrals, and marketplaces.

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SpotOn Unveils Exclusive Restaurant Point-of-Sale Hardware, Built for Efficiency, Reliability, and Ease of Use

STS News Desk

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May 22, 2023

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SpotOn Unveils Exclusive Restaurant Point-of-Sale Hardware, Built for Efficiency, Reliability, and Ease of Use

New suite of hardware designed in collaboration with real restaurateurs
Three new devices emphasize flexibility with multiple configurations to meet evolving needs of modern restaurants
Upgraded point-of-sale launches as more than 40% of restaurant operators plan to increase investments in technology to increase productivity

SpotOn, the top-rated software and payments partner for restaurants, unveiled the new SpotOn Restaurant, which combines the #1 rated restaurant point-of-sale software with a suite of proprietary, patent-pending hardware designed by SpotOn to flex to the unique needs of each restaurant. The new SpotOn Restaurant was built for efficiency, reliability, and ease of use, making it easier for restaurant staff to deliver a seamless experience for their guests.

“With their collaboration, we designed devices that are sleek and subtle with the flexibility to adapt to the unique needs of each environment. We also put a lot of focus on helping to streamline service, making it easier for staff to deliver better, faster, more personalized service to their guests.”

As a majority of restaurant operators describe their restaurant’s technology as lagging rather than leading*, SpotOn set out to build a suite of premium hardware to meet the evolving needs of a modern restaurant. This includes the 15.6” Station, the 10” Counter, and the 6.5” Handheld, designed with input from highly-respected restaurant owners and operators in SpotOn’s Restaurant Advisory Council.

“The industry is evolving quickly, so it was critical that we worked with our clients and Restaurant Advisory Council members to design a suite of hardware that responds to the real needs of the modern restaurateur,” said Bryan Solar, Chief Product Officer of SpotOn. “With their collaboration, we designed devices that are sleek and subtle with the flexibility to adapt to the unique needs of each environment. We also put a lot of focus on helping to streamline service, making it easier for staff to deliver better, faster, more personalized service to their guests.”

Station, the 15.6” point-of-sale features a large, ultra-durable HD touchscreen with a slender design that makes it quick and easy for servers to input orders from large menus with many modifiers while maintaining a small footprint and discreet design. The Station is offered in multiple configurations, including an attached or detached guest-facing display, base payment reader, or side-mounted payment reader, all featuring contactless and dip payments technology.
Counter, the 10” point-of-sale is ideal for counter-service restaurants and cafes with limited counter space and smaller menus. The Counter offers contactless and dip payments technology and an optional guest-facing display to help improve speed and accuracy.
Handheld, the 6.5” mobile point-of-sale features an 18% larger touchscreen display designed to increase the speed of service and comes with a leather hand strap for easy handling. The Handheld features integrated contactless and dip payments technology, enabling seamless tableside payment with a screen that automatically flips to face the guest. Operators can choose to include a laser scanner for loyalty sign-ups and redemptions.

Based on input from its clients and advisors, SpotOn prioritized efficiency, reliability, and ease of use for restaurant staff and guests alike. Other important factors cited by clients and built into the hardware include device footprint, screen size, durability, and a discreet, streamlined design.

Greater Speed & Efficiency
As restaurants continue to face rising labor costs and narrow profit margins, 58% of operators say using technology and automation to help with the current labor challenges will become more common in their segment*. SpotOn’s guest-facing display on the Station and Counter gives restaurants the ability to boost order accuracy, speed up checkout, and build a guest database through loyalty sign-ups and redemption. The new Handheld helps servers turn tables faster with a larger screen that simplifies menu navigation, plus an ergonomic design and tilt feature for quicker bill presentation and payment.

Increased Reliability & Durability
The design of SpotOn Restaurant allows for direct connections between all devices, increasing successful processing and decreasing transaction time, while the new hardware features high-definition touch screens designed for the toughest restaurant environments with an IP54 rating – providing protection against drink spills and dust. In addition to upgraded hardware reliability, SpotOn Restaurant has an industry-leading customer support team, including a local account executive and an implementation team to set up the technology right from the start. SpotOn clients also have access to 24/7/365 support from real people ready to troubleshoot questions – day or night.

Improved Ease of Use
With 89% of operators citing labor costs as a concern* and a consistent 5-6% hospitality quit rate+, restaurant technology must be easy to use and quick to learn for new staff. SpotOn complemented its intuitive software design with a 15” inch screen on the Station, making it easier than ever to quickly navigate complex menus and modifiers. Following input from clients, the Handheld was designed to be 6% smaller with an 18% larger screen for easier handling. The Handheld user interface has also been upgraded to group menu items for easier navigation, enable search, view floor plan, and check table statuses.

“When you’re operating high-volume restaurants, every minute counts,” said Benson Wang, Owner of Palm House Hospitality and member of SpotOn’s Restaurant Advisory Council. “The upgraded SpotOn Handheld with larger screens will make a major difference in speed and accuracy, making it easier for our team and giving them more time to focus on our guests.”

SpotOn will begin rolling out its new SpotOn Restaurant hardware in Q4. As part of the rollout, SpotOn is partnering with FIS to become a payment facilitator, providing more end-to-end control of payment processing for its clients. This will also open up tokenization, giving SpotOn clients a more in-depth view of their customers’ preferences and purchasing habits to provide a more personalized experience.

As more than 40% of operators* plan to ramp up investments in equipment or technology to increase productivity, the new SpotOn Restaurant will be available to help restaurants streamline operations, cut costs, improve staffing efficiency, and deliver a great guest experience.

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Ontra Appoints Nat Kunes as its Chief Product Officer

STS News Desk

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May 22, 2023

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Ontra Appoints Nat Kunes as its Chief Product Officer

Ontra, the leading provider of contract automation and intelligence solutions for the world’s most prominent asset managers, today announced the appointment of its first Chief Product Officer, Nat Kunes. In this role, Nat will oversee the strategic direction of Ontra’s legal operating system– which automates critical workflows across fundraising, portfolio investment, and fund operations. Ontra’s solutions are used by over 600 investment firms worldwide, including industry leaders such as Blackstone, Apollo, KKR, and Carlyle.

As Chief Product Officer, Nat will focus on expanding the breadth of products Ontra delivers to its expansive customer base, which includes 9 of the top 10 private capital fund managers and nearly 50% of the PEI 300. Nat will also continue to extend Ontra’s leadership in machine learning by overseeing Ontra Synapse, the private markets’ leading AI technology.

“The success Ontra has achieved to date stems from our laser focus on delivering measurable customer outcomes. The partnership we’ve established with leading private funds has guided our product decisions and allowed us to create incredible value,” said Troy Pospisil, founder and CEO of Ontra. “Nat has an impressive track record of delivering innovative products based on the same approach. He knows how to combine vision with execution to deliver extraordinary results.”

“Ontra is at the forefront of digital transformation in the private funds industry. They’ve blended cutting-edge AI technologies with a deep understanding of the industry to deliver incredibly unique and compelling solutions,” said Nat Kunes, Chief Product Officer at Ontra. “I’m excited about the opportunity to shape the future of one of the world’s most dynamic industries.”

Before joining Ontra, Nat spent fourteen years at AppFolio, where he led the Product organization and served as General Manager and Division CEO of the Investment Management business unit. In these capacities, he was instrumental in growing revenue from $0 to $550M, expanding AppFolio’s customer base to over 20,000 firms, and taking the company public. He also spearheaded the acquisition of three companies.

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Popmenu Continues to Lead the Way in Using Artificial Intelligence to Help Restaurants Grow

STS News Desk

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May 22, 2023

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Popmenu Continues to Lead the Way in Using Artificial Intelligence to Help Restaurants Grow

Combines AI with deep data to recommend and automate simple actions restaurants can take to boost revenue
Launches marketing tech that uses OpenAI’s GPT to instantly create engaging content
Offers exclusive peek at the National Restaurant Association Show

For years, Popmenu has incorporated artificial intelligence into its product suite, which helps restaurants grow via interactive menus, automated marketing, AI phone answering, and more. Now, the company is continuing its tradition of improving restaurant margins with new AI technology that provides deeper insights into which marketing efforts are working to inform next steps. In addition to a new offering that can create content on the fly with OpenAI’s GPT, Popmenu is sharing an advance peek at an exciting AI feature that automatically recommends email, text, social, and event marketing campaigns based on guest behavior, order history, previous campaign performance, and other inputs.

“Popmenu built our platform to be a growth engine for restaurants, and our vision for AI extends beyond current applications on the market,” said Brendan Sweeney, CEO and Co-founder of Popmenu. “Because our platform consolidates guest interactions, we can pair our AI with tens of millions of unique data points, down to the dish level, to make smarter marketing recommendations and automate hyper-personalized outreach. This takes the guesswork out of marketing for operators, gives them more control, and helps them answer the million-dollar question: what should I do next?”

More than 3 in 4 restaurant operators (78%) say that, when marketing activities don’t produce desired results, it is difficult to determine the right next steps. Most of these operators say they don’t have time or data to properly assess marketing performance, according to Popmenu’s 2023 nationwide survey of 453 U.S. restaurant leaders.

Popmenu’s platform captures complete data about a restaurant’s guests, enables the restaurant to easily connect with guests and nurture relationships, and simplifies operations to ease pressure on staff as the business grows. Everything is built to provide restaurants with more control over their day-to-day with consolidated systems and better guest experiences.

With a fresh brand look, Popmenu is showcasing its latest AI offerings at the National Restaurant Association Show, taking place in Chicago from May 20-23:

Automated Social Posts: Popmenu has always helped restaurants get more from their menu and website. Now, Popmenu scans the restaurant’s entire website to recommend social posts each week promoting popular dishes, upcoming events, new reviews, opportunities to sign up as a VIP, and more. Operators can easily post an image and caption generated by OpenAI’s GPT on their social channels in a matter of seconds and, if they don’t like the caption, the technology will instantly rewrite it until they do.

Advisor: Popmenu is showcasing the current version of its marketing recommendation feature as well as an exclusive sneak peek at the advanced version rolling out in the back half of the year. Show attendees can see how Popmenu automatically weaves marketing advice into its platform for guest outreach, ordering events, and other activities based on guest actions, online ordering history, effectiveness of prior campaigns, and more. For example, “This email offer generated $5,000 in online orders in March. You should run it again this week!”

Popmenu will also roll out an automated, preset, monthly marketing calendar with suggested copy and images for social posts, emails, texts, and more based on guest behavior, effectiveness of prior communications, customer input, and best practices.

Performance Overviews: Popmenu recently released dashboards that not only provide performance data, but make it easy to identify next best actions. They are also available via Popmenu’s app.

Marketing: Know which marketing messages and channels are working best. Dashboard aligns marketing impressions with online ordering revenue. It captures top messages based on revenue and top social posts based on impressions. It also tracks VIP follower growth and breaks down email/text open rates, click-through rates, and associated revenue.
Ordering: Zero in on the best days/times to message guests to boost online orders. Dashboard tracks online ordering revenue for the week and most popular days for ordering, compares order totals for pickup, delivery, and catering, and identifies top-selling items.
Website: Gauge how well the online menu attracts guests and adjust content as needed. Dashboard tracks visits per day and return visits, new reviews, and individual dish likes.
Answering: Monitor revenue captured through AI and customize more responses to bring guests back. Dashboard measures the impact of Popmenu AI Answering, which has fielded over 1.8 million phone calls for restaurants. It tracks number of calls answered, hours saved for staff, and revenue associated with online ordering links or reservation links sent.

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Direct Mail Over The Years

STS Staff Writer

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May 22, 2023

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When it comes to marketing and sales, sometimes going old-school can bring in new results!

Direct mail is a marketing and sales technique that has been around for centuries. It involves sending physical marketing or sales samples/materials or gifts directly to a targeted audience via postal mail. Direct mail is often used by businesses to promote products and services, announce special offers, and generate leads. Despite the rise of digital marketing and digital selling norms, direct mail has managed to stay relevant over the years and continues to be an effective marketing and sales activity.

The reason for direct mail’s enduring popularity lies in its ability to cut through the noise of digital marketing and reach customers directly. Unlike emails or social media ads that can be ignored or deleted, physical mail has a higher chance of being seen and read. In fact, research shows that direct mail has a response rate of 5.1%, compared to email’s response rate of just 0.6%.

Statistics Re-iterating the Rise of Direct Mail

According to the Data & Marketing Association, direct mail response rates have been consistently higher than digital response rates, with an average response rate of 4.4% for direct mail compared to 0.12% for email.
A survey conducted by the US Postal Service found that 84% of millennials take the time to look through their physical mail and 64% would rather scan for useful information in the mail than email.
The global direct mail market size is expected to reach USD 97.8 billion by 2027, growing at a CAGR of 3.3% from 2020 to 2027, according to a report by Grand View Research.
In a survey conducted by the Royal Mail, 57% of respondents said that receiving mail makes them feel more valued, while 70% said that mail makes them feel more connected with the sender.
According to a study by the UK-based Direct Marketing Association, direct mail campaigns generate an average ROI of 4.4% compared to 2.6% for email and 2% for online display advertising.
A study by the UK-based Strategic Mailing Partnership found that direct mail has a higher response rate than any other channel at 5.3%, compared to email at 0.6%, paid search at 0.5%, and social media at 0.4%.
The Direct Marketing Association reports that direct mail campaigns are 10-30 times more effective than email campaigns in generating a response from existing customers.
A survey by the Canadian Post found that direct mail generates a 20% higher motivation response than digital media.

Top Direct Mail Platforms

In recent years, direct mail has seen a resurgence in popularity, thanks to innovative platforms like Sendoso. Sendoso is a direct mail automation platform that helps businesses send physical gifts, branded merchandise, and handwritten notes to prospects and customers. With Sendoso, businesses can create personalized experiences for their customers, stand out from the competition, and drive more sales.

Sendoso works by integrating with a business’s existing sales and marketing tools, such as Salesforce or Marketo. Businesses can then use Sendoso to send physical items to prospects and customers directly from these platforms. Sendoso also offers a range of features to help businesses manage their direct mail campaigns, such as real-time tracking and analytics, automated fulfilment, and personalized messaging.

Apart from Sendoso, here are the other top direct mail software used by brands worldwide:

Postie: One of the top direct mail tools, Postie offers automated marketing tools for direct mail. It comes with features of real-time attribution and data visualization. The platform supplies everything to run a solid direct mail campaign like you are doing other digital ads with a push of a button.
PFL: PFL is another direct mail automation platform that offers a range of direct mail services, including postcards, letters, and dimensional mailers. PFL’s platform integrates with popular marketing automation and CRM systems, allowing businesses to create direct mail campaigns that are triggered by specific events, such as a new lead or a purchase.
Inkit: Inkit is a direct mail automation platform that offers a range of direct mail services, including postcards, letters, and flyers. Inkit’s platform uses AI to optimize direct mail campaigns based on customer behaviour and engagement. Inkit also offers a range of analytics and reporting features to help businesses track the success of their direct mail campaigns.

Google Cloud Opens New Cloud Region in Doha

STS News Desk

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May 22, 2023

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Google Cloud Opens New Cloud Region in Doha

Google Cloud’s latest significant investment in the region to support its growing customer base and partner ecosystem.
Set to contribute a cumulative 18.9 Billion USD to economic activity in Qatar between 2023 and 2030 & support creation of more than 25,000 jobs in 2030 alone, supporting Qatar’s National Vision 2030.

Google Cloud announced the opening of its Doha cloud region at an official launch event attended by ministers from the Qatari Cabinet and executives from leading Qatari businesses, with the cooperation of the Ministry of Communications and Information Technology (MCIT) and Qatar Free Zone Authority (QFZ). The new cloud region will meet growing demand for cloud services in Qatar and the Middle East region and support Qatar’s National Vision 2030 that aims to transform the country into a digital economy through innovation and digital transformation.

According to research commissioned by Google Cloud and conducted by Access Partnership, the new Doha cloud region is expected to drive increased economic activity and is estimated to contribute a cumulative 18.9 billion USD in higher gross economic output to the economy of Qatar between 2023 and 2030 and support the creation of 25,000 jobs in 2030 alone. This new cloud region is the latest significant investment made by Google Cloud in Qatar, following the recent opening of a country office and virtual center of excellence (CoE) in Msheireb.

The series of investments in infrastructure and resources demonstrates Google Cloud’s continued commitment to playing a pivotal role in advancing Qatar’s digital future and technological capabilities.

MCIT and the Qatari government have helped enable the growth of cloud across the government through the adoption of cloud policies, which facilitated Google Cloud’s market entry. His Excellency Mr. Mohammed bin Ali Al Mannai, Minister of Communications and Information Technology, said: “The launch of the first Google Cloud region in Qatar fits into our comprehensive vision to achieve the desired goals of Qatar National Vision 2030, including the establishment of a strong digital infrastructure with internationally agreed standards and policies that will lead us all towards a more efficient economy based on digitalization and technology to facilitate quality of life and provide convenient solutions for various sectors. The new cloud region will contribute to giving impetus to economic and productivity growth, and will allow various government and private companies and institutions within Qatar the opportunity to achieve significant efficiency gains by adopting flexible features in dealing with digital technology.”

H.E. Ahmad Al Sayed, Minister of State and Chairman of Qatar Free Zones Authority (QFZ) said: “The launch of the new Google Cloud region in Qatar marks a significant milestone in our growing partnership with Google Cloud that started in 2020 with an agreement to establish Google Cloud’s region in Doha. We are proud to provide world-class cloud services from the free zones in Qatar, this is in addition to QFZ’s pivotal role in introducing disruptive technologies and advanced digital infrastructure, creating opportunities for businesses to enhance their capabilities, foster innovation, and advance the technology sector in the State. This will further accelerate Qatar’s digital transformation and the realization of Qatar National Vision 2030 that aims to build a sustainable knowledge-based economy.”

QFZ and Google Cloud’s strategic collaboration agreement to enable in-country Google Cloud presence was announced in early 2020. QFZ’s continued support of the launch of the Center of Excellence has helped the growth of the technology ecosystem in Qatar.

Qatar Airways Group Chief Executive, His Excellency Mr. Akbar Al Baker, said: “Qatar Airways is excited at the opportunity offered by Google setting up its Cloud region in Qatar. This gives us the ability to innovate jointly with Google and leverage their rich Cloud service offerings. We are particularly keen to use AI/ML driven data insights using Google Cloud as a platform for enhancing our world-acclaimed customer service whilst also improving our operational efficiencies. Areas like data driven predictive maintenance will now be much easier with Google Cloud being in Qatar and our data residing here securely.”

His Excellency Mr. Nasser Ghanem Al-Khelaifi, Chairman of beIN Media Group, said, “We are delighted to enter this major new partnership with Google Cloud, which will help beIN embrace latest technologies and innovations. As a proud Qatari media group, we are always looking to innovate as a business and find ways to improve the experience of millions of our subscribers worldwide. In partnership with Google Cloud, beIN will help drive the continued digital transformation of the sports, entertainment and media industry, both in Qatar and globally.”

Yousuf Mohamed Al-Jaida, Chief Executive Officer of Qatar Financial Center said: “Our partnership with Google Cloud affirms our shared desire to facilitate the growth of local businesses by providing opportunities and solutions that enable them to capitalize on the transformative benefits of technology and digitalisation. Working with Google in this field builds up the support we provide our clients, particularly those in the financial services sector, and takes us steps forward in our mission to support the transformation of Qatar into a digital and fintech hub and the country’s sustainable development in line with the national development plan.”

Ahmed AlFahad, Executive Director of Technology & Network Operations, Al Jazeera Media Network stated: “We are delighted to be among the group of companies leveraging Google Cloud’s new cloud region in Qatar. The new region will help Al Jazeera positively impact and empower more customers and partners around the world. Our collaboration with Google Cloud has helped us deliver tremendous value added services to news readers around the globe. We are able to capture and analyze how people engage with news in real-time and translate these insights into actions that help us keep the world better informed. We believe that with the cloud region now in Qatar, we are going to be strongly positioned to deliver exceptional news coverage and drive deeper engagement to all the information.”

Adaire Fox-Martin, President, Google Cloud Go-to-Market, said: “We are proud to be delivering on the commitment we made in 2020 to the Government of Qatar and the business community to open a cloud region in the country. The economy of Qatar holds tremendous growth potential. The Doha cloud region will be a catalyst for economic development and will create more employment opportunities in the Qatari market as more businesses grow and expand with the power of cloud technologies. We are also humbled by the presence of Qatari Cabinet Ministers and leaders from Qatari businesses at the region launch event today, which reflects the endorsement of the new cloud regions’ potential.”

The new Doha region is part of Google Cloud’s global network of 37 regions and 112 zones that bring cloud services to over 200 countries and territories worldwide. The new region brings high-performance, low-latency services and products to customers of all sizes, from public sector organizations, to large enterprises, to small and medium enterprises (SMEs) and startups in Qatar and the Middle East. Organizations in the region will benefit from key controls that allow them to maintain the highest security, data residency, and compliance standards, including specific data storage requirements.

Today’s news was revealed as part of a keynote by Adaire Fox-Martin, President, Go-to-Market, Google Cloud, at the company’s launch event held at the Qatar National Convention Center (QNCC). The event was attended by over 1,200 participants from Qatar’s top decision makers, government officials, CIOs, CXOs and IT community.

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New Upgrades for PDFelement 4.0 Will Revolutionize PDF Management and Improve User Experiences

STS News Desk

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May 22, 2023

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New Upgrades for PDFelement 4.0 Will Revolutionize PDF Management and Improve User Experiences

PDFelement, an award-winning Wondershare PDF software used mainly by business professionals, is thrilled to announce the release of its highly anticipated version 4.0. PDFelement brings simultaneous updates for both iOS and Android platforms, delivering an enhanced user experience and an improved functionality.

Below are some key updates for the iOS and Android platforms.

iOS Platform Updates:

A 50% increase in document loading speed for quick access.
An enhanced file management capabilities for better organization and navigation.
An addition of multiple sharing options, including email and instant screenshot sharing, for streamlined collaboration and workflows.

Android Platform Updates:

Introduction of Liquid Mode for a more immersive reading experience.
A new Phone Library feature providing access to a collection of 100 free books.
Improvements for sharing options, including screenshot and text sharing.
A brand-new support for reading and storing documents from popular cloud platforms like Google Drive.

PDFelement enables businesses to efficiently handle their PDF documents and has been widely recognized and awarded for its exceptional software capabilities. Whether it’s creating, editing, annotating, or converting PDF files, PDFelement offers a comprehensive suite of tools that empower professionals to work with PDF documents seamlessly.

Gary, the Product Manager of PDFelement, expresses excitement about the updates, stating, “We are thrilled to bring these updates to our iOS and Android users. Our aim is to provide a seamless and efficient PDF management experience tailored to each platform’s unique needs. With these updates, we are confident that our users will enjoy elevated productivity and convenience.”

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Shipsy To Aggressively Expand Across Africa, Appoints a Seasoned Leader for its Africa Board

STS News Desk

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May 22, 2023

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Shipsy To Aggressively Expand Across Africa, Appoints a Seasoned Leader for its Africa Board

Shipsy, a leading global SaaS-based smart logistics management platform provider, recently announced its plans to expand across Africa.

Since the last few quarters, Shipsy has rapidly grown its presence in African markets by onboarding customers in the courier, express and parcel, last-mile delivery, eCommerce, and retail segments. Its commitment to transform the continent’s logistics operations was mirrored in its plan to onboard local talent, explore technology partnerships and boost customer service.

Online commerce is gaining significant momentum in Africa and is opening up lucrative opportunities for SaaS-based logistics management platform providers. According to the International Trade Administration, Africa is projected to surpass half a billion eCommerce users by 2025 with a steady CAGR of 17%. Fashion and electronics products are the biggest sales revenue generators, with fashion products and electronics predicted to reach US$ 13.4 billion and US$ 11.2 billion respectively in annual sales by 2025.

Shipsy empowers retailers and logistics service providers to respond to such critical market opportunities by automating core logistics processes. Its advanced AI and automation-powered logistics management solutions optimize routes based on business objectives and real-time constraints. They proactively address transportation risks, boost serviceability, automate carrier selection and ensure sustainable, profitable and customer-centric deliveries.

The brand is a preferred logistics technology partner to 200+ businesses worldwide. Today, a Fortune 100 exporter, the world’s leading pizza delivery chain, one of Asia’s largest express parcel logistics providers, one of the original plant-based food companies, a leading 10-minute grocery delivery company, and popular online pharmacies/medical suppliers run their supply chain operations on Shipsy. The platform powers over 60 million parcels every month.

Shipsy also announced the onboarding of Apoorva Kumar, former Group COO of Jumia, to their advisory team for the African market. Kumar has over a decade of experience building supply chain operations in Africa and GCC. “In the last 10 years, I have seen the growth of logistics in Africa and the Middle East with close quarters, and it presents massive opportunities. Having used Shipsy’s solutions as a client before, I now look forward to working closely with Soham and the team to take it to newer heights and continue to create impact in the African logistics space,” said Kumar. He is the latest to join Shipsy’s advisory board, following the onboarding of Iyad Kamal, former Aramex COO, last year.

“The growth in Africa’s online commerce has been inspiring. Shipsy’s technology will play a pivotal role in helping realize the objectives of the African Continental Free Trade Area (AfCFTA), especially with regard to reducing transportation costs and delays and improving service quality. With Apoorva joining us as an advisor for Africa, we are confident we will rapidly proliferate the African market,” said Soham Chokshi, CEO and Co-Founder, Shipsy.

The global logistics SaaS provider recently announced it clocked around 100% growth in top line and established another regional headquarter in the Middle East in Riyadh. It also highlighted that it had witnessed a 70% increase in its talent pool in the past 15 months.

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SalesTechStar’s Sales Technology Highlights of The Week: Featuring Klaviyo, SAP, Spiff, Aviso AI and more!

STS Staff Writer

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May 22, 2023

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SalesTechStar’s Sales Technology Highlights of The Week: Featuring Klaviyo, SAP, Spiff, Aviso AI and more!

From driving loyalty from your online customers to improving the end-to-end buyer’s journey, catch more sales and customer success best practices in this weekly highlight:

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SalesTech Quote-of-the-Week!

The most important thing for a user journey is reducing the number of steps for a customer to take that journey. From a secondhand perspective, the biggest constraint is getting great supply in front of customers. So our goal is to build the technology that allows it to be as easy as possible for customers to get involved in secondhand. That is both, the enhancements from a seller listing and matching standpoint, also doing in-store takeback, making it so that every touchpoint a customer has with a brand offers an opportunity to engage with resale.

–Yoram Givon, VP of Engineering at Recurate

Top SalesTech News of the Week: 15th May to 19th May

SalesTech QnA with the Expert

Most retailers don’t know who all their customers are.

They know their loyalty members and their online buyers, but that leaves a gap of 60-70% of shoppers for many brick and mortar retailers.

– Nick Mangiapane, CMO and Head of Partnerships at Commerce Signals

Missed The Latest Episode of The SalesStar Podcast? Have a quick listen here!

Episode 166: Renewed Sales-Marketing Alignment Tips: with Melton Littlepage, CMO at Outreach

Episode 165: Why You Need Video In your Sales and Marketing Outreach: with Karthi Mariappan, Co-founder and CEO at Hippo Video

Episode 164: The Growth of Digital Experience Platforms with Darren Guarnaccia, president of Uniform

OmboriGrid Partners With Pointr to Offer Store Mapping Solutions for Retailers

STS News Desk

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May 22, 2023

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OmboriGrid Partners With Pointr to Offer Store Mapping Solutions for Retailers

Ombori today announced that its new StoreAI extension to Ombori Grid will include AI-powered store mapping solutions from digital mapping specialists Pointr.

This collaboration will make it quick and easy for retailers to provide interactive in-store digital maps and wayfinders for their stores. Pointr uses a combination of AI and computer vision to analyze CAD files of a store and automatically convert that into a digital map.

Once the map is created, it can easily be repurposed for many different devices and use cases, this can include voice or touchscreen kiosks or mobile apps. These can be used by employees and customers to locate and be directed to products, service desks, or other facilities.

Ombori CEO Andreas Hassellöf said, “Retailers are always asking us for in-store wayfinding solutions, like the one we did for Target in Melbourne. Store mapping for one or two stores is quite easy, but it’s a huge challenge to do it for hundreds or thousands of stores across a large enterprise. We’re very excited to be partnering with Pointr, who are experts in this area and are using AI to solve this very problem.”

Jessica Milan, Chief Growth Officer, Pointr, said, “Ombori has built some great APIs which made it extremely easy for us to integrate with the Grid platform. We are very much looking forward to seeing what retailers are going to do with the things that we deliver to them together.”

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